Publicity of changes to 《Rules for Handling Unauthorized Use of A Third Party's Information》
Dear members of Alibaba.com:
The platform found that some users' store pages and published products falsely use other people's information, which seriously infringed on other people's rights and interests, interfered with buyers' choice and damaged the image of the platform. The platform is committed to the principle of users' honest management and actively maintains the orderly market order of the platform. Based on this background, the platform has adjusted the punishment rules for improper use of A Third Party's information processing rules, and the original acceptance scenes and judgment standards remain unchanged.
This rule change will be publicized from February 9, 2022, and will take effect from February 16, 2022. For specific rules, please refer to the rules for 《Rules for Handling Unauthorized Use of A Third Party's Information》。
The specific changes are as follows:
Change content
Before
After
Penalty rules
The punishment rules for all complaint scenarios are the same.
Different penalty points will be deducted according to the first or non first complaint and whether the complained party cooperates with the rectification.
The first complaint is established: No points will be deducted if the complained party cooperates with the rectification, and 2 points will be deducted if it does not cooperate with the rectification
The second and above complaints are established: 6 points will be deducted each time
As long as the complaint is established, the products involved will be deleted.
Distinguish different complaint scenes and punish them according to the severity of the complaint scene, regardless of whether the complained party cooperates with the rectification and whether the complaint is established for the first time. As follows:
Unauthorized use of a third party’s company name：Deducting 2 points
Unauthorized use of a third party’s contact information：Deducting 2 points
Unauthorized use of a third party’s certificate：Deducting 12 points
Unauthorized publishing of a third party’s office photo：Deducting 12 points
As long as the complaint is established, the products involved will be deleted.
If members have any objection to the content of the above rule changes, contact Alibaba international station 400-826-1688for feedback before the rules take effect.
Alibaba.com
February 9, 2022
Dear members of Alibaba.com:
The platform found that some users' store pages and published products falsely use other people's information, which seriously infringed on other people's rights and interests, interfered with buyers' choice and damaged the image of the platform. The platform is committed to the principle of users' honest management and actively maintains the orderly market order of the platform. Based on this background, the platform has adjusted the punishment rules for improper use of A Third Party's information processing rules, and the original acceptance scenes and judgment standards remain unchanged.
This rule change will be publicized from February 9, 2022, and will take effect from February 16, 2022. For specific rules, please refer to the rules for 《Rules for Handling Unauthorized Use of A Third Party's Information》。
The specific changes are as follows:
Change content | Before | After |
Penalty rules | The punishment rules for all complaint scenarios are the same. Different penalty points will be deducted according to the first or non first complaint and whether the complained party cooperates with the rectification. The first complaint is established: No points will be deducted if the complained party cooperates with the rectification, and 2 points will be deducted if it does not cooperate with the rectification The second and above complaints are established: 6 points will be deducted each time As long as the complaint is established, the products involved will be deleted. | Distinguish different complaint scenes and punish them according to the severity of the complaint scene, regardless of whether the complained party cooperates with the rectification and whether the complaint is established for the first time. As follows: Unauthorized use of a third party’s company name：Deducting 2 points Unauthorized use of a third party’s contact information：Deducting 2 points Unauthorized use of a third party’s certificate：Deducting 12 points Unauthorized publishing of a third party’s office photo：Deducting 12 points As long as the complaint is established, the products involved will be deleted. |
If members have any objection to the content of the above rule changes, contact Alibaba international station 400-826-1688for feedback before the rules take effect.
Alibaba.com
February 9, 2022
Interpreting the contact information of others
Definition: Unauthorized use of other people's mobile phones, telephones, emails, business addresses and other contact information, and display them in Wangpu/products as their own enterprise information.
Case interpretation:
Complainant A Enterprise Complaints About Enterprise B, Fraudulently Uses Enterprise A's Website, Contact Number, Business Address Are All Complainant's
Complaint acceptance:
Scope of acceptance | Admissibility conditions |
The respondent displays the contact number/contact email address/business operation address and other contact information of the complainant. | 1) The complainant shall provide a true and valid business license and contact information; 2) There is a specific and clear party against; 3) Provide the necessary, accurate and detailed factual basis and supporting materials, including but not limited to: (1) providing proof of ownership of contact information (for example: service contract/payment list with mobile enterprise, business address lease contract/water and electricity payment list for nearly three months, etc.); (2) products/enterprise of the respondent The infringement evidence of the complainant's contact information used in industry information (e.g. page screenshots, etc.); 4) The complained information has been published online and has not been removed from the shelves; 5) Other requirements that Alibaba believes are required |
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