What should the seller do if the order is rejected?

after-sales service

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Buyer's refusal to pay

What should the seller do if the order is rejected?

• If the card theft refuses to pay and the delivery notice has been filled in, it is recommended that you wait for the platform to deal with it;

  If it is a refusal of goods and other types of payment, it is recommended that you go to the background "Message Center" - "Deal Notice" to view the notification email and make a refusal appeal according to the submission button in the email.

  For chargeback, AliExpress sellers bear the risk of receiving chargebacks. Most sellers calculate potential chargeback losses in transaction costs.

  After the rejection occurs, the platform will assist you in filing a complaint with the credit card company in time and provide order details and shipping information. At the same time, you can take the following measures to assist with the investigation:

  1) Check whether the shipping information is correct;

  2) Provide effective (package logistics) tracking information;

  3) Choose to provide other proofs (proofs other than tracking information, such as chat records with buyers, email exchanges)

  After the order is blocked, you can refer to our notification email to understand the reason for the block, and send us the information and materials that need feedback through the contact information in the email. We will submit it to the credit card company in time to help the seller win the money.

  No matter what kind of refusal to pay, the seller can actively contact the buyer, communicate with the buyer, and strive to find a mutually acceptable solution to the problem.