50 items containing the keyword AliExpress dispute were found, including 4 help videos and 46 help documents.
Video tutorial
Help documentation
Note: [1] Manual synchronization is required, only disputes in the status of processing are synchronized, and disputes that have been processed in the background will not be synchronized! [2] If synchronization to the secretary is in the process, the dispute will be handled on the non-secret page, and the secretary will click synchronization to disappear from the processing! [ 3) New plans and consent plans can be added. For buyers returning goods, there is no way to confirm the receipt for the time being! Operation process...
Reason: Cainiao will compare the buyer's order and the standard address library to modify the address. If the buyer does not receive it due to the change, resulting in disputes, it can be fed back to AliExpress customer service! How to contact online customer service in AliExpress background: help.dianxiaomi.com/pre/getContent.htm? id=1307 ...
Quick Use Store Secretary: How AliExpress Sellers Quickly Use Store Secrets Common Functions: Authorized Store: [1] Store Authorization AliExpress Store Authorization [2] Logistics Authorization AliExpress Online (Worry-free) Authorization Offline Freight Forwarding Authorization Order Processing: [1] AliExpress Order Processing: Video: AliExpress General order processing documentation...
Q: Can AliExpress's sub-account be authorized to the store secretary? A: 1. Not supported, because AliExpressbackground cannot assign corresponding permissions to sub-accounts 2. You can authorize AliExpress's main account to distinguish permissions by creating store secret sub-accounts, so that employees can log in to different store secret sub-accounts for details, please refer to: http://help.dianxia omi.com/pre...
Solution: 1. Verify whether there is an AliExpress order. Only AliExpress orders support official channels, and manual/other platform orders do not. 2. If AliExpress orders modify the product information, call back to pending-edit-restore. The order information is consistent with the original order in the background of the store, and then re-obtain the order number 3. , open official distribution services and overseas warehouse authorization on the AliExpress platform. The official distribution opening process of Cainiao is as follows: Step 1: On the AliExpress platform...
The product release will be completed within 7 days after the video upload, and the unreleased product video will be cleared! [ 5] After the product is successfully released, the AliExpress platform will save video information, and 7 days later, the secretary database will clear the video files, which will not affect the display of the AliExpress platform! [ 6] AliExpress interface does not support uploading video covers for the time being, so after uploading the video, it shows no cover. When publishing products, the AliExpress platform will automatically intercept the cover. When AliExpress saves the video...
Definition: Synchronize AliExpress's preferred warehouse inventory data directly through the store secretary, which is convenient to view the precautions: [1] Only after authorizing AliExpress stores can it be synchronized, and only manual synchronization is supported! [ 2) It can only be synchronized according to the warehouse, and there is no distinction between stores. You can drop down and select the corresponding warehouse to synchronize separately. Store screening is only convenient for viewing! [ 3] Fields such as inventory, occupation inventory, residual inventory, residual inventory, inventory in transit can be synchronized directly from the preferred warehouse background...
Note: [1] At present, only videos displayed in the main picture of 1688 and AliExpress products are only supported! [1] 2] Only when you claim AliExpress, the video will be displayed at the uploaded video, and you can't see the location of other platforms and general collection boxes! Operation process: Step 1: Find the product with video displayed in the main picture of the product, and collect the product through the plug-in (collection plug-in installation help...
Reason: The operation permission of the store is suspended, and you need to contact AliExpress customer service to deal with it. How to contact online customer service in the background of AliExpress? help.dianxiaomi.com/pre/getContent.htm? id=1307 Verification Method: AliExpress Background - Release Products. After Selecting The Category, It Will Prompt You To Wait For The Platform To Lift The Restrictions...
Definition: Conditions can be set to automatically extend the receipt period for orders that are about to end of AliExpress, but the buyer has not confirmed the receipt (to avoid unnecessary disputes caused by the end of the receiving period, and the buyer actually did not receive the goods) Notes: [1] VIP 1 month fee or above is required To use VIP specific fees and service introduction: https://www...
Note: AliExpress online (except e-Post) channel, to change the waybill number, you need to go to the backstage of AliExpress to cancel the previously applied waybill number first! Operation path: 1. Online worry-free logistics, small package and other channels: [Ax AliExpress background-transaction-logistics center-international small package order location, search order number, find the order record, click to view details-apply for cancellation] Note: After applying for cancellation, the logistics order is displayed as closed and processing, waiting for the platform to process. ..
Q1: Why do AliExpress orders show "P"? A1: Your store or product participated in (Russian project AE PLUS (AliExpress PLUS)). After the order is issued, the order is synchronized to the secretary, and "P"Q2 will be displayed: How to determine whether the order is an AE PLUS order in the background? A2: AliExpress background-store-store plan under AliExpress Plus, search for the order number, if it exists, it means AE PLUS's order...
Q1: How many AliExpress stores can be authorized by a small secret account? Does each store have to buy services separately? A1: 1. There is no limit on the number of AliExpress stores bound under a small secret account. Whether it is a free version or a VIP, you can bind unlimited AliExpress stores. 2. To authorize, each AliExpress store must first buy AliExpress market services, and then add authorization. The fee is 30/month and 216/year. ...
The first step is to log in to the background of AliExpress; the second step is to enter the AliExpress service market page (please click the quick entrance); the third step is to follow the following steps to complete the review; thank you for your support and help to the secretary~...
A: 1. Contact AliExpress buyers to improve their personal customs clearance numbers. Path: [Aquialindus background-My Orders-Shipping Address-Passport Number-Save] 2. If the buyer is perfect, he still can't apply, so he can only let the buyer re-italse it. New order...
Definition: AliExpress's exclusive picture storage and management space can synchronize the data of AliExpressbackground picture bank to the store secretary, and support the completion of picture search, deletion, upload, reference viewing, synchronization and other operations. Frequently Asked Questions: Q1: What should I do if AliExpress Pictures Bank Space is full? A1: You can delete pictures that are not quoted to products in the store picture bank to free up space capacity [Service-Picture Bank-Select Store-reference Type "Unreferenced"-check pictures-Delete] Note: Quoted pictures cannot be deleted, otherwise AliExpress background will also be deleted, which will affect online products. Picture display! ...
Definition: Set the moving rules. When the data moves to the AliExpress collection box, preprocess product information according to the rules. Notes: [1] It can only be set through the main account of the store secretary, and the sub-account only supports viewing the operation process of the rules: Step 1: [Product-data moving - moving rules - click settings] No. Step 2: Set the rules and save it 1. Move on the same platform: (From AliExpress to AliExpress, except for regional price adjustment, freight/service template...
Definition: Synchronize the products of [Express Background - Commodity Management - Draft Box Status] to the secretary page, you can view, edit and publish to the AliExpress background notes: [1] Only creating products in the AliExpressbackground can save the product to the draft box, and the secret page creation cannot be saved to the draft box! [ 2) If you want to save and edit the product first and then release it later, you can create the product without clicking Publish, click Save, and the product will enter the secretary page for release, and subsequent release can operate the process: [Product-Online Product-Sync Product-Draft Box-Edit-Publish] ...
1. AliExpress Front Desk: Buyer Place An Order And Fill In The Contact Information = National Area Code + Mobile2. AliExpress Background: Contact Number = National Area Code + Mobile 3. Store Secret Page: Mobile Phone = AliExpressBackground Contact Number = AliExpress Front Desk Contact Information Phone = Empty (because AliExpress Does Not Have This Field) Note: 1. AliExpress orders synchronized after 2021.3.20 will display the national area code normally...
Definition: AliExpress Online Shipping is an official delivery method provided by AliExpress only for AliExpress orders. Note: [1] When authorizing, you need to set the shipping address and return address information of AliExpress platform, so you need to complete the setting of address information on the platform first. Be sure to set a total of 4 addresses in Chinese and English. As shown in the figure: Click to set the address information >>> [2] Use the store secretary to customize the face list...
Solution: 1. The category selected by the store secretary must be consistent with the category of AliExpress background application brand 2. Verify whether AliExpress background brand access category expires 3. None of the above reasons, please log in to AliExpress background and select a classification that is exactly the same as the secretary page. Can you choose? This brand was successfully released...
Operation process: Step 1: Authorize AliExpress stores, please refer to: http://help.dianxiaomi.com/pre/getContent.htm? id=8 Step 2: Authorize eBay stores, please refer to the specific process: http://help.dianxiaomi.com/pre/getContent.htm? id=25 Third...
Note: AliExpress store's freight template does not support the creation of store secretaries, but can only be created in the AliExpress background [commodity]-[logistics template] location, store secretary product editing page synchronously selects the operation process: Step 1: AliExpress background [commodity-logistics template - new template, improve information, save] Second Step: Single: [Product-Capture Box/Pending Release/Online Product/Create Product-Single Edit-FreIGHT Template-Sync...
Q1: AliExpress Russia orders have a tax number in the background, which is synchronized to the secretary without showing the tax number. What should I do? A1: Reasons: 1. At present, on the AliExpress platform, there are only orders from Brazil and Chile, and the interface will normally return to the buyer to fill in the tax number. 2. For orders from other countries, the background will display the tax number, but the interface will not return the buyer to fill in the tax number. Solution: 1. If you use AliExpress...
Because the anti-crawling measures of AliExpress platform may be unstable, the solution is: 1. Install the latest collection plug-in and collect it through the plug-in. For details, please refer to: help.dianxiaomi.com/pre/getContent.htm? id=1702. The collection plug-in installed on which browser logs in to the AliExpress account and collects through the plug-in 3. Open AliExpress...
Q: AliExpress orders are submitted for shipment, and HBA goods can only be reported in error. HBA logistics services can only be used? A: 1. HBA is an oil plan. The buyer should designate it as a centralized transportation channel. Authorize AliExpress online, use the centralized transportation channel to apply for the order number, and submit the delivery 2. If the buyer designates the non-consolidation channel displayed, this is caused by AliExpress's judgment error. You can change it to the centralized transportation channel to apply for submission or report it. Wrong, go back to AliExpress Xiaohe How to contact AliExpress customer service: http://help.dianxiaomi.com/pre/getContent.htm? id=1307 ...
Reasons: 1. There is no publishing authority for this category 2. The category applied for by AliExpress in the background expires 3. If the category assessment is not qualified, the AliExpress platform is limited and the products of this category cannot be released. (If the category assessment fails, please contact AliExpress customer service to resume processing) Judgment method: AliExpress background-commodity-published goods, select the classification, there is a description showing the classification that can be published, and if there is no explanation, it cannot be published...
[Express Order] Status: 1 View Path: [Express Background-Transaction-All Orders, Search for Order Number, You Can View AliExpress Order Status] 2 Impact: If It Shows That It Has Been Closed, Your Order May Be Refunded Or Timeout Failed To Be Shipped By The Platform, Which Cannot Be Handled Normally! [ AliExpress Logistics Orders] Status: 1 View Path: [Axalcom Background - Transactions - International Package Orders, Search for Order Numbers, You Can View Orders Applying for AliExpress Online...
AliExpress Release Product Error Report: Failure Reason: Photobank:null, PC Description Diagram: https://wxalbum-1000165xxxxxxxxxxxxxxx.jpg Reason: 1. AliExpress Picture Bank Is Full 2. AliExpress Non-RGB picture format solutions are not recognized: 1. If the picture bank is full, go to [Service-Picture Bank-Unreferenced-check the picture-Delete, and then publish] 2. If the picture space is sufficient, release or report an error, verify whether the picture is in non-RGB picture format, please change it below and upload it again. ..
Definition: If the collection and claim AliExpress collection box editing products, the classification automatically corresponds to errors or manually edits and classification errors, you can unbind it first and then reselect the classification precautions: [1] 1688, Tmall, Taobao collection sources cannot be unbinded! [ 2) Unbinding products cannot be unbind again! [ 3) AliExpress does not support unbinding on the same platform! Operation process: Step 1: [Express platform collection box-edit product-select classification] Step 2: Click on the lower left corner to repair the classification corresponding step 3: click "unbind" on the right and then re-select the classification...
Reasons: 1. After AliExpress's product is released, the platform will review the submitted information. If the product is displayed for review, you can wait patiently for the review to pass first. 2. If the product status has not changed for too long, you can go to the background of AliExpress to verify the product status first. The secret page should be handled accordingly: 1. Ruosu Sellcom background display [on sale]: secret page: [Product - online product...
Solution: 1. [Logistics - Select Logistics Mode - Select Specific Channel, Click Settings, Verify The Logistics Map With The Logistics Provider, And Submit After Correction] 2. If You Still Report An Error, Is It A Local Store? Due To The Carrier Returned By The AliExpress Interface, Local Stores (except Turkey) Cannot Pass The Store Secretary. Select, unable to submit normally, can only submit the shipment in the background of AliExpress...
Platform, VIP1 and above must be opened to use the automatic evaluation function! VIP specific fees and service introduction: https://www.dianxiaomi.com/user/vipInfo.htm? ref=navie [3] If there is a dispute over the order, it will not be automatically evaluated! [ 4] Evaluation content character limit: eBay platform - 80 characters, AliExpress platform - 500 characters...
Note: [1] You need to manually click synchronization, and synchronize disputes for 3 months by default! [1] 2) You can check the progress of disputes and submit evidence for handling disputes! [ 3] Synchronous paypal has intervened to be handled, the buyer has filed a dispute, and the paypal review is in progress, waiting for the buyer to reply! Operation process: Step 1: Authorization Dispute API: For specific operations, please refer to: http://help.dianxiaomi.com/pre...
AliExpress replacement waybill number prompts that the original declaration of the shipping record is empty: AliExpressneeds to submit the original waybill number to AliExpress to replace the waybill number. This error is prompted because the waybill number previously filled in in the background is inconsistent with the original waybill number on the secretary page. Solution: the current order can only go to the AliExpress store. Taiwan manually replaces the waybill number and prints the bill at the location of AliExpress's background international package. It does not support processing on the secretary page! ...
For example, different products need to be shipped from address 1 and address 2. How to operate through the secretary page? Step 1: [AliExpress Background-Transaction-Logistics Center-Address Management, Add Shipping Address 1. Return Address 1 (4 Chinese And English Shipping Addresses And Return Addresses In Total) And Set As Default] Similarly, Add Shipping Address 2. Return Address 2 (4 Shipping And Return Addresses In Chinese And English, No Need To Set As Default ...
According to AliExpress regulations: AliExpress sellers need to purchase authorized services to use ERP, and the monthly price of all enterprise ERP applications shall not be less than RMB 30. For details, please refer to AliExpress service market policy. If this policy is not implemented, AliExpress will likely block the ERP from operating products and order-related matters. Error report: AliExpress's authorized service has expired, please buy the authorization again...
Q: How to check AliExpress channel introduction, collection method and logistics plan? A: AliExpress logistics channel introduction and logistics scheme inquiry: https://sell.aliexpress.com/en/__pc/shipping/cpam.htm? spm=5261.9456716.0.0.33d942cfvRHxRIQ: How to check AliExpress logistics information...
Q1: AliExpress policy requires Turkish orders to only go through worry-free standards. Please change channels. Reasons: Turkish orders can only go through worry-free standards, and cannot choose other channel solutions: [Click order details-logistics information-select worry-free standard channels, just re-obtain] Q2: AliExpress application order number error report: i temId should not be null or zero/The ItemID you provided cannot be inquired, please...
Q1: Why have AliExpress orders shipped successfully, but these orders are not displayed on the bulk distribution page? A1: 1. On the secretary page, orders that manually enter the waybill number do not support the operation group package in the store (if you apply for the waybill number in the background of AliExpress, you can directly operate the group package in the background of AliExpress) 2. The order needs to operate the application form number on the secretary page (Aekonlinechannel collection method...
Definition: Synchronize disputes such as eBay background [dispute], [return] and [transaction cancellation], which is convenient to view and deal with matters needing attention: [1] Dispute management needs to be manually synchronized! [ 2] The dispute secretary page of eBay payment type cannot be synchronized for the time being! Operation process: [Customer service-dispute management-select account-select dispute type-synchronization dispute-processing-select handling scheme-send] ...
Note: The place of delivery synchronizes the data of AliExpress background by default. AliExpress background also shows 2 Chinas. If the place of delivery is China, just choose any one...
Caution: [1] After the waybill number of the order is submitted to the platform, it can be changed up to 2 times within 10 days! If the time is exceeded or the number of times is exceeded, it cannot be modified! [ 2) Before changing the waybill number, you need to go to [AExpress Background - Transaction - International Package Order Location - Cancel the previous logistics order - Then go to the secretary page - Order Details - Logistics Method - Change the Waybill Number - Select Channel - Get the Tracking Number - Save and submit...
Note: AliExpress online shipping address and return address cannot be added through the secretary page, but can only be added to the AliExpress background, and then the secretary page can be selected synchronously! Operation process: Step 1: [AExpress background-transaction-logistics center-address management, set the Chinese and English addresses of delivery and return, a total of 4] Step 2: [Little Secret Page: Logistics - Select Logistics Method - Find Specific Channels - Click Settings - Synchronous AliExpress... .
Reason: AliExpress Russian Station product link, which starts with aliexpress.ru, needs to be changed to aliexpress.com. Jump to the main site for collection operation process: Aliexpress.ru in the address bar, just change ru to com Example : Original link: https://aliexpress.ru/item ...
Reason: 1. Because AliExpress integrates many freight forwarding channels online, the logic of applying for the order number is: the secretary submits the order information to AliExpress - AliExpress and then passes it back to the corresponding freight forwarder - the freight forwarder generates the order number and then returns to AliExpress - AliExpress returns to the secretary. If the order number is not returned in time, it will prompt "This channel is not Return the order number now, please get it again later." At this time, if you call the order back to wait...
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