About Worry-free Return Coverage Program Dry Goods Sharing

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Local Return

About Worry-free Return Coverage Program Dry Goods Sharing

• 1. What are the worry-free return coverage plans?

  Worry-free return coverage is divided into 16 countries Worry-free return coverage plans, that is, the United States, Canada, Australia, the United Kingdom, France, Spain, Germany, Russia, Brazil, Israel, South Korea, Saudi Arabia, the United Arab Emirates, Poland, the Netherlands and Italy, and AE+ Worry-free Return Coverage Plan, that is, Russia's one-free return insurance For the barrier plan, sellers can choose to participate according to the actual situation of their own stores. However, it should be noted that the two worry-free withdrawal plans cannot be participated in at the same time.

  Note that from July 29, 2021, the above-mentioned worry-free withdrawal and worry-free withdrawal A+ (Russia plan) will be merged, covering more countries from 16 to 24, with Chile, Ukraine, Japan, Mexico, Belgium, Czech Republic, Switzerland and Portugal.

  2. If you want to exit the AE PLUS worry-free return guarantee plan, you can click here, log in to your store account, and click [More] on the page to exit.

  

  
  

  Note: You can't apply for joining again until 30 days after the successful withdrawal of the same worry-free return program.

  3. After the buyer initiates a dispute over return without reason, how to operate the return?

  Buyers in the United States, Canada, Australia, the United Kingdom, Germany, Netherlands, Italy, Israel can refer to: How to use Free Return for buyers from US/CA/AU/GB/DE/NL/IT/IL?

  Russian buyers can refer to: How to use Free Return for buyers from Russia?

  Korean buyers can refer to: How to use Free Return for buyers from South Korea?

  Saudi and UAE buyers can refer to: How to use Free Return for buyers from Saudi Arabia & UAE?

  French buyers can refer to: How to use Free Return for buyers from France?

  Spanish buyers can refer to: How to use Free Return for buyers from Spain?

  Brazilian buyers can refer to: How to use Free Return for buyers from Brazil?

  Polish buyers can refer to: How to use Free Return for buyers from Poland?

  Note: If the buyer can't download the return sheet for help, you can ask the buyer to keep the screenshot of the page that cannot be downloaded and consult the buyer's customer service; if the buyer feedbacks that the post office refuses to provide service due to the large size of the return package, you can suggest the buyer to provide the local address and post office address and feedback the buyer's customer service processing.

  4. Worry-free return order, how long is the time limit for buyers to initiate unreasonable returns?

  Because during the epidemic, the buyer's return time limit has been adjusted, generally about 15 to 30 days, and the specific time is subject to the buyer's background display.

  5. Where should I check or modify the bound Alipay account?

  You can directly view or modify the bound Alipay account in the "Modify Claims Collection Account" in the [Transaction]-[Logistics]-[Worry-Free Return Guarantee Plan] section.

  6. How many free returns can an order be returned for free?

  Buyers can only enjoy one free return service for a worry-free return order. If the buyer initiates multiple returns under one order, the buyer can share the return to enjoy the free return service; but if the buyer initiates a return request under the same order under the premise that he has already used the free return service, the buyer will no longer enjoy the free return service, but can still enjoy the local return service. The freight cost is borne by the buyer.

  7. How much compensation can I get after the buyer successfully returns the goods?

  Compensation (RMB) = the amount paid by the buyer (US dollars) * US dollar to RMB exchange rate (the exchange rate is based on the official website data of the Bank of China on the 1st of each month). The paid amount does not include any form of store coupons and freight, nor does it include taxes and fees to be borne by buyers (such as excise taxes in some states of the United States). The compensation will be automatically entered into your bound domestic Alipay account after the return order is completed.

  After the order is refunded, the seller will generally be compensated within 5 working days. You can view it in your bound domestic Alipay account. If you have any questions, please call the customer service hotline 95188-9 to provide the service order number (insurance policy number) corresponding to the order. The manual service hours are 8:00-24:00 every day.

  8. How to determine whether the order is a worry-free return order?

  First of all, you can inquire about the [Export Records] of the [Service List] in the seller's background "My AliExpress > Products > After-sales Services > Worry-free Return Guarantee Plan". At present, it supports the export of 1,000 order records.

  

  9. How to check the policy number of worry-free return orders?

  In the service details page, you can query the specific order under the [Service List]. Click [Details] to view the corresponding service policy number, that is, the policy number, and the corresponding guarantee amount of the order.

  

  

  10. Worry-free local return orders Alipay pays money to the seller's compensation notes?

  If the compensation is planned to be transferred to the Alipay account bound by the merchant, it will be noted: AliExpress worry-free return compensation ("+ order number + "")

  11. Why did I join the worry-free return plan? The order is also a worry-free return order, but the buyer needs me to respond to the dispute?

  When worry-free return order, when the buyer does not initiate a return without reason and returns the money, there is a situation that requires the seller to respond