AliExpress China Seller Privacy Policy

AliExpress China Seller Privacy Policy

 

Effective date: January 27, 2022

Updated: January 27, 2022

 

[Introduction]

 

Welcome to use our products and services! We are well aware of the importance of personal information to you, and your trust is very important to us. We will strictly abide by the requirements of laws and regulations and take corresponding security protection measures, and are committed to protecting the security and controllability of your personal information. Based on this, AliExpress China Seller Service Provider (or "we") formulates this Global AliExpress China Seller Privacy Policy (hereinafter referred to as "this Policy"/"Poverty Policy) to help you fully understand how we will collect, use, share, Store and protect your personal information and how you can manage your personal information so that you can better make the right choices.

Before you start using our products and services, please be sure to read and understand this policy carefully. In particular, you should focus on the terms of our bold/bold underlined line to ensure that you fully understand and agree before starting to use it. We will try our best to explain the professional vocabulary covered in this policy in a concise and popular way to facilitate your understanding. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information at the end of this policy.

 

This privacy policy will help you understand the following:

I. Scope of application

II. Information collection and use

III. Provide information to the outside world

IV. Your rights

V. Storage of information

VI. Policy Update

VII. Protection of minors

VIII. Contact Us

Appendix: Related Definitions

 

I. Scope of application

This policy applies to AliExpress China Seller Service Providers such as AliExpress China Merchant Portal Web Terminal (sell.aliexpress.com) ("China Seller Web Terminal") and Clients (Express Seller Chinese Version APP) ("China Seller Client"), as well as with the development of technology. The new form of products and services provided to you. If we and affiliates have a separate privacy policy for the products or services they provide to you, the corresponding privacy policy shall apply to the corresponding products or services.

Except for the relevant information collection and use activities described in this policy, this policy does not apply to other services provided to you by other third parties through the AliExpress China seller web terminal and client. Other services are subject to the personal information collection and use rules otherwise explained to you. For example, when a third party relies on AliExpress China seller products to provide services to you, the information you provide to third parties is subject to the privacy policy it explains to you.

 

II. Information collection and use

When you use our products/services, we need/may need to collect and use your personal information, including the following two types:

1. In order to realize the basic functions of providing you with our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide corresponding information, you will not be able to use our products and/or services normally;

2. In order to realize the additional functions of providing you with our products and/or services, you can choose to agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effect we want to achieve, which will not affect your use of our basic functions.

 

We would like to remind you in particular that we are committed to creating a variety of products and services to meet your needs. Due to the wide variety of products and services we provide to you, and the specific product/service scope of different users choose to use, the basic/additional functions and the type and scope of personal information collected and used will be different. Please refer to the specific product/service functions.

 

Specific functional scenarios we will provide you include:

(I) Help you become our Chinese seller membership and account management

(1) Basic membership services

In order to become our Chinese merchant membership, so that we can provide you with membership services and for the verification, registration, publicity and other purposes of our expressly informed by your merchant identity qualification, you need to provide your enterprise information (such as enterprise Alipay account, business license color image, source of funds, etc.) through the web terminal. , legal representative name and operation information (including contact name, telephone number and email) (the above information is collectively referred to as "authenticated member information"), or authorize us to obtain the above-mentioned authentication information of your corresponding enterprise and/or legal person Alipay account from Alipay China Company, and create membership name and password.

 

(2) Enterprise fund account opening service

For the purpose of opening a capital account for your store in Alipay Singapore, you need to meet Alipay Singapore's "know your customers", anti-money laundering and other statutory requirements, and you have agreed to provide the following information ("account opening information") to the platform through the web terminal, and the platform will share the account opening information with Alipay Singapore. The company is used for its statutory obligations and risk control purposes.

Account opening information includes the personal information of certified members and the information of corporate legal persons and rights holders (including name, certificate number, color image of certificate, residence address, birthday, nationality, shareholding ratio (more than 25%), wealth source).

 

(3) Apply to operate a large category or become a specific type of store

Merchants who operate specific main categories or apply to become a gold and silver seller of the platform or participate in other projects of the platform, you may be required to provide other qualification documents, including annual turnover, trademark authorization, warehouse photos, etc.

 

(II) Provide you with goods or services

(1) The information you provide to us

In order to facilitate the provision of our products or services to you (including sending commercial text messages), we will record the information you provide, such as the contact name, contact number, etc. you provided.

Some of our products or services need to be paid to use. When you need to use these paid products or services, you need to provide your bank card information and/or bind Alipay services so that we can understand your payment status.

 

(2) The information we collect in the process of your use of the service

In order to provide you with page displays and search results that are more suitable for your needs, understand product adaptability, and identify account abnormal status, we will collect and associate information about the services you use and how you use, including:

Device information: We will receive and record information about the device you use (such as device model, operating system version, device settings, unique device identifier, application list information, software and hardware characteristics such as the software usage record, etc.) according to the specific permissions granted during software installation and use. Location-related information (such as IP address, GPS location and sensor information such as Wi-Fi access points, Bluetooth and base stations that can provide relevant information).

Log information: When you use the products or services provided by our clients, we will automatically collect your detailed use of our services and save them as relevant network logs. For example, your search query content, IP address, browser type, telecom operator, language used, date and time of access, etc.

We will combine the equipment information collected in accordance with the law, service log information, and other information obtained by you to show you product or service information that better meets the needs of your store, and push commercial advertisements and other information related to store operation to you.

Please note that separate device information, log information, etc. are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it with personal information, such non-personal information will be regarded as personal information during the combined use.

In order to display the order information of your account, we will collect the order information generated by you during the use of our services to show you and facilitate your management of orders.

When you contact us, we may keep information such as your communication/call records and content, or the contact information you left behind, so as to contact you or help you solve the problem, or record the handling and results of the relevant problems.

(3) Your personal information we collect through indirect access

In order to confirm the transaction status and provide you with transaction dispute resolution services, we will collect your transaction, payment and logistics information related to the transaction progress through the trading object, transaction method, payment institution, logistics company, etc. selected by you based on the exchange, or share your transaction information with the above service provider.

 

(III) Customer service and dispute resolution

When you contact us or make an application for after-sales and dispute dispute settlement in the sale, in order to ensure the security of your account and system, we need you to provide the necessary personal information to verify your membership.

In order to facilitate contacting you, helping you solve problems or document the handling plans and results of related problems as soon as possible, we may save your correspondence/call records with us and related content (including account information, order information, other information you provide to prove the relevant facts, or contact information you left behind). If you inquire, complain or provide suggestions on a specific order, we will use your account information and order information.

In order to provide services and improve the reasonable need to improve the quality of service, we may also use your other information, including the relevant information you provided when you contact customer service, and the questionnaire reply information you sent us when participating in the questionnaire.

 

(4) Provide you with the public release function of comments, Q&A and other information.

You can publicly publish information through our comments, Q&A, forums, live broadcasts and other information release functions, including information about goods and/or services and store-related information as sellers.

We may determine whether you can enjoy the corresponding functional permissions based on your membership type and network log information.

Please note that your publicly published information may involve personal information or even personal sensitive information of you or others, such as choosing to upload pictures containing personal information when evaluating. Please consider more carefully whether to share or even publicly share relevant information when using our services.

 

(V) Provide you with security

In order to improve the security of your use of services provided by us and our affiliates and partners, protect the personal and property of you or other users or the public from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network intrusion and other security risks, and more accurately identify violations of laws and laws. In the case of regulations or AliExpress-related agreement rules, we embed the application security SDK developed by our affiliates in the application to collect your device information, service log information, and may use or integrate your membership information, transaction information, device information, relevant network logs and our affiliates, Partners obtain information authorized by you or shared in accordance with the law to comprehensively judge your account and transaction risks, authenticate, detect and prevent security incidents, and take necessary records, audits, analysis and disposal measures in accordance with the law.

 

(VI) Provide you with other additional services

1. Additional services based on system permissions

In order to provide you with the services you choose to use, or to ensure the quality and experience of the service, you may need to authorize the operating system permissions to turn on. If you do not agree to authorize the app to obtain relevant operating system permissions, it will not affect your use of the basic business functions we provide (except for the necessary operating system permissions on which basic business functions depend), but you may not be able to obtain the user experience brought by additional services.

You can check the status of permissions item by item in your device settings or our client My-Permissions Management, and you can turn them on or off at any time at your discretion.

Please note that the above permissions are closed by default. By turning on any permissions, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permissions, you will cancel your authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permissions, and there is no The law provides you with the corresponding services of this permission. However, your decision to turn off permissions will not affect the previous collection and use of information based on your authorization.

You can click here to view the application and usage instructions of the application.

 

2. Services of cookies and similar technologies

(1) Cookies

Cookies and similar device information identification technology is a commonly used technology on the Internet. When you use our services, we may use relevant technologies to send one or more cookies or anonymous identifiers ("cookies") to your device to collect, identify and store the information you visit and use this product. We promise not to use cookies for any purpose other than those stated in this privacy policy. We use cookies mainly to ensure the safe and efficient operation of products and services. It allows us to confirm the security status of your account and transactions, isolate anomalies related to crashes and delays, and help you avoid repeating the steps and processes of filling in forms and entering search content.

At the same time, we may use cookies to show you information or functions that may be of interest to you and optimize your choice of advertising. Most browsers provide users with the ability to clear the browser cached data. You can clean up the data accordingly, or modify the acceptance of cookies or reject our cookies. You may not be able to use cookies-dependent services or corresponding functions because of these modifications.

 

(2) Use of similar technologies as cookies

In addition to cookies, we also use website beacons, pixel tags, ETag and other similar technologies on the website.

For example, the email we send you may contain an address link to the content of our website. If you click on this link, we will track this click to help us understand your product or service preferences so that we can proactively improve the customer service experience. A website beacon is usually a transparent image embedded in a website or email. With the help of the pixel tags in the email, we can know whether the email is open. If you don't want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.

ETag (entity tag) is an HTTP protocol header transmitted behind the Internet browser and the Internet server, which can replace cookies. ETag can help us avoid unnecessary server load, improve service efficiency, save resources and energy. At the same time, we may record your identity through ETag so that we can understand and improve our products or services in greater depth. Most browsers provide users with the function of clearing browser cached data, and you can clean up data accordingly in the browser settings function. However, please note that if you disable ETag, you may not be able to enjoy a relatively better product or service experience.

 

III. Provide external information

(I) Sharing

We will not share your personal information with companies, organizations and individuals other than AliExpress China seller service providers, except in the following cases:

1. Sharing necessary for fulfilling legal obligations: We may share your personal information in accordance with the provisions of laws and regulations, the necessary for litigation and dispute resolution, or the requirements put forward by administrative and judicial organs in accordance with the law, and other statutory obligations.

2. Sharing with your consent: After obtaining your explicit consent, we will share your personal information with others.

3. Sharing in the necessary conditions for the conclusion and performance of your contract as a party: [If you sell goods or services through the AliExpress China Seller Platform, we will share the necessary information related to the transaction in your order information with the relevant commodity or service provider according to your choice, so as to realize your Transaction, distribution and after-sales service needs.]

4. Sharing with affiliated companies: In order to facilitate us to jointly provide you with affiliated companies, we provide you with products and services based on AliExpress China Seller Platform account, recommend information that may be of interest to, identify member account abnormalities, and protect AliExpress China Seller Platform affiliates or other users or the public. your personal and property security is protected from infringement, and your personal information may be shared with our affiliates and/or their designated service providers. We will only share the necessary personal information and be subject to the stated purposes in this policy. If we share your sensitive personal information or if our affiliates change the purpose of use and processing of personal information, we will seek your authorization again.

You can click here to view the data sharing description of AliExpress China Seller Platform.

Please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even sensitive personal information of you or others. Please consider and make decisions more carefully.

 

(II) Entrustment

We may entrust authorized partners to process your personal information so that they can provide you with certain services or functions on our behalf. We will only entrust them to process your information for the legitimate, legitimate, necessary, specific and clear purposes stated in this policy, and authorized partners will only have access to the information they need to perform their duties, and we will require them by agreement not to use this information for any other purposes beyond the scope of the delegation. If the authorized partner uses your information for purposes that we do not delegate, they will separately obtain your consent.

At present, the authorized partners we entrust include the following types:

1. Authorized partners in advertising and analysis services. We will entrust these partners with information related to advertising, coverage and effectiveness, premise of industry-general security technology. We will not entrust your personally identifiable information to our partners.

2. Suppliers, service providers and other partners. We entrust information to suppliers, service providers and other partners who support our business, including technical infrastructure services entrusted by us, analyzing how our services are used, providing customer service, facilitating payment, or conducting academic research and research and research.

In order to ensure the stable operation and function implementation of our client, so that you can use and enjoy more services and functions, the SDK of authorized partners or other similar applications will be embedded in our applications. We will conduct strict security testing of the application interface (API) and software tool development package (SDK) that authorize partners to obtain relevant information, and agree on strict data protection measures with authorized partners to process personal letters in accordance with this policy and any other relevant confidentiality and security measures. Breathe.

You can click here to view the details of the SDK we access.

 

(3) Transfer

If we need to transfer personal information for merger, separation, dissolution or bankruptcy, we will inform you of the recipient's name or contact information. The recipient will continue to fulfill this policy and other statutory obligations. If the recipient changes the original purpose and handling method, it will regain your consent.

 

(4) Public disclosure

We will publicly disclose your personal information only in the following situations:

1. Based on your active choice and other separate consent, we may publicly disclose your personal information;

2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of AliExpress China Seller Platform, or in order to protect the personal and property safety of AliExpress China Seller Platform users or the public from infringement, we may disclose personal information about you, including relevant violations and The measures taken by the hawking China seller platform have taken against you.

3. Based on your active choice and other separate consent, we may publicly disclose your personal information;

4. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of AliExpress China Seller Platform, or in order to protect the personal and property safety of AliExpress China Seller Platform users or the public from infringement, we may disclose personal information about you, including relevant violations and The measures taken by the hawking China seller platform have taken against you.

 

IV. Your rights

You can review and manage your information in the following ways, and we will respond to your request if it meets the requirements of laws and regulations:

(I) Access, correction and supplement

You have the right to review, correct and supplement your information in the following ways:

Account information: If you want to access or edit the personal information and payment information in your account, change your password, add security information or close your account, etc., you can perform such operations through Account Management by logging in to the web account.

Order information: You can check your order records, transaction records, etc. in the Chinese version of AliExpress China Seller Client.

If you can't access such personal information through the above path, you can contact us at any time at pipwg@service.alibaba.com. We will reply to your visit request within 15 days.

For other personal information generated during your use of our products or services, we will provide you with the relevant arrangements in " (6) Responding to your above requests" in this article.

 

(II) Delete

You can delete some of your information through the path specified in (i) View, Correct and Supplement Your Information, or request to cancel your account to delete all of your information.

You can request us to delete personal information through pipwg@service.alibaba.com in the following situations:

1. If our processing of personal information violates laws and regulations;

2. If we collect and use your personal information without your express consent;

3. If our processing of personal information seriously violates the agreement with you;

4. If our processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the purpose of processing;

5. If we stop providing products or services, or the retention period has expired.

If we decide to respond to your deletion request, we will also notify the subjects who obtain your personal information from us as much as possible and require them to delete them in a timely manner (unless otherwise stipulated by laws and regulations, or these subjects have independently obtained your authorization).

When you or we help you delete the relevant information, due to applicable laws and security technical restrictions, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.

 

(III) Change the scope of authorization

You can change or withdraw the scope of your authorization to collect and process your personal information in the following ways:

1. Log in to the web account and manage the authorization in "Account Management".

2. Manage the system permission authorization used by the app in My AliExpress-Permission Management.

 

For authorizations that you can't set directly through the above methods, you can modify it through pipwg@service.alibaba.com, but please note that for some types of personal information, such as the information necessary to realize the basic functions of AliExpress China Seller Platform or our fulfill Information necessary for obligations under laws and regulations may not be able to respond to your request to change the scope of authorization. When you withdraw the authorization, we will no longer process the corresponding personal information. However, your decision to withdraw authorization will not affect our previous personal information processing based on your authorization.

 

(4) Cancellation of accounts

You can submit an application for cancellation by entering "Cancel AliExpress Account" in the Chinese seller's web page or client Xiaohe robot. Cancellation requests usually include the following steps:

1. Select the type of merchant cancellation, including merchants who have completed the certification and those who have not completed the certification.

2. When submitting cancellation applications, different types of merchants need to submit different cancellation information and materials. Merchants who have completed the certification at the same time need to meet the prerequisites for cancellation before applying for cancellation.

(1) The cancellation prerequisites for the cancellation of the certified merchant include:

(a) Whether there is an ongoing transaction order. If so, please complete the ongoing transaction order and apply for cancellation;

(b) Is there a balance in the fund account? If so, please apply for cancellation after withdrawing;

(c) Whether the account account is punishable or, if so, you can't apply for cancellation.

(2) Merchants who have completed the certification need to explain or submit the following contents/documents to apply for cancellation, including:

(a) Cancel the account ID or email address;

(b) Reasons for cancellation;

(c) Photos of the front and back of the applicant's identity card;

(d) Account cancellation application letter (the template has been provided on the application page);

(e) Contact email.

(3) The contents to be submitted by merchants who have not completed the certification to apply for cancellation include:

(a) Cancel the account ID or email address;

(b) Reasons for cancellation;

(c) Contact the mailbox.

3. After the platform reviews and confirms that you meet the prerequisites for cancellation, you will cancel your account according to your application. Please note that an enterprise can open 6 stores and still occupy places after cancellation.

4. After you take your initiative to cancel your account, we will stop providing you with products or services, and delete or anonymize your personal information in accordance with the requirements of applicable laws.

 

After you voluntarily cancel your account, we will stop providing you with products or services and delete or anonymize your personal information as required by applicable laws.

 

(6) Respond to your above request

For you or potential your guardians, close relatives and other competent subjects to make the above requests to us, as well as your relevant personal information rights under the laws of the People's Republic of China and other applicable laws, you can contact us at pipwg@service.alibaba.com or Direct complaints to our personal information protection department. We will reply within 15 days.

In order to ensure the security of your account and the security of your personal information, when you make the above request to us, we may verify your identity (such as adding account verification, requesting written requests or other reasonable methods) before processing your request.

In principle, we will not charge for your reasonable request, but we will charge a fee for repeated requests that exceed reasonable limits. We may reject requests for information that is not directly related to your identity, repeated applications without reasonable reasons, or requires excessive technical means (such as the need to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are impractical.

 

V. Storage of information

(I) Storage period

We will only retain your personal information for the period required to achieve the purposes stated in the cost policy, unless there are mandatory retention requirements by law, such as the Electronic Commerce Law of the People's Republic of China, which requires that goods and service information and transaction information be kept for not less than three years from the date of completion of the transaction.

We judge the storage period of personal information mainly according to the following criteria:

1. Complete the transaction purpose related to you, maintain the corresponding transactions and business records to respond to your inquiries or complaints;

2. Ensure the safety and quality of our services;

3. Do you agree to a longer retention period?

4. Is there any other special agreement or legal and regulatory provisions on the duration of the reservation?

After the period of reservation, we will delete or anonymize your personal information as required by applicable law.

 

(II) Storage location

The personal information we collect and generate in our operations in the People's Republic of China will be stored in China. We will provide your personal information to overseas entities after fulfilling our obligations under the law in the following circumstances:

1. The applicable law is clearly stipulated;

2. Obtain your explicit authorization;

3. You conduct cross-border transactions through the Internet and other personal initiatives.

In response to the above situations, we will ensure that your personal information is protected no less than that stipulated in this policy.

 

(3) Storage security

1. Technical measures for data protection

We have taken reasonable and feasible security measures in accordance with industry standards to protect your information from unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, we will use encryption technology to improve the security of personal information, be protected by SSL protocol encryption when exchanging data between your browser and server, and we provide HTTPS protocol security browsing; we will use trusted protection mechanisms to prevent malicious attacks on personal information; we will The access control mechanism makes every effort to ensure that only authorized personnel can access personal information. At present, our important information system has passed the evaluation of network security level protection at or above levels.

2. Organizational measures for data protection and management

We have established an advanced data security management system in the industry with data as the core and around the data life cycle to improve the security of personal information from the dimensions of organizational construction, system design, personnel management and product technology. We have set up a dedicated personal information protection department. Through training courses and exams, we continue to strengthen employees' awareness of the importance of protecting personal information.

3. Response to personal information security incidents

If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering with or destruction of information, resulting in damage to your legitimate rights and interests, we will initiate an emergency plan in time and take reasonable and necessary measures to minimize the impact on you. In the event of a personal information security incident, we will also inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and remedial measures for you in accordance with the requirements of laws and regulations. We will inform you by text message, phone, push notification and other reasonable channels. If it is difficult to inform you one by one, we will publish the announcement in a reasonable and effective way. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

4. Prevention of account security risks

When using AliExpress China Seller Platform service for online transactions, you inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. In addition, you can also establish communication, exchange information or analyze content with third parties through our services. Please protect your personal information, provide it to others only when necessary, and do not trust transactions through other trading tools, so as not to avoid information being stolen or even fraudulent by telecommunications networks.

If you are worried about the leakage of your personal information, especially your account or password, please contact pipwg@service.alibaba.com immediately so that we can take corresponding measures according to your application.

 

VI. Policy Update

In order to bring you a better product and service experience, we continue to improve our products, services and technologies. When new service and business process changes, we may update our privacy policy to inform you of the specific changes. However, we will not restrict your rights under this policy without your express consent.

For major changes, we will also provide more notices (including we will notify you through AliExpress China Seller Platform or provide you with pop-up prompts).

Major changes referred to in this policy include but are not limited to:

1. The business model of the product has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, and the use of personal information;

2. The subject change of the privacy policy caused by business adjustment and transaction mergers and acquisitions, and the new subject recipient changes the original purpose and handling method;

3. Changes in the main objects of personal information sharing or public disclosure;

4. Major changes have taken place in the user's right to personal information and the way it is exercised;

5. When the contact information and complaint channels of the person in charge of personal information protection change;

6. When the impact assessment report of personal information protection shows that the existence of the product has a significant impact on personal rights and interests.

 

VII. Protection of minors

In e-commerce activities, we presulate that you have the corresponding civil capacity. If you are a minor, we ask your parents or other guardians to read this policy carefully and use our services or provide us with information with the consent of your parents or other guardians.

If you are a child under the age of 14, you and your guardian should carefully read our Specialized Rules for the Protection of Children's Personal Information before you use our services to ensure that you can use our services under the guidance of your guardian after obtaining the guardian's consent to the Children's Personal Information Protection Rules. Be sure to ensure your safety when using our services and making transactions.

If you are the child's parent or other guardian, please pay attention to whether the child is using our services after obtaining your authorized consent. If you have any questions about children's personal information, please contact our personal information protection department.

 

VIII. Contact Us

You can contact us in the following ways, and we will reply to your request within 15 days:

1. If you have any questions, opinions or suggestions on the content of this policy, you can contact us through AliExpress China Seller Platform Customer Service and AliExpress China Seller Platform Service Center Online Customer Service;

2. We have also set up a full-time personal information protection department. You can contact them through pipwg@service.alibaba.com (please indicate that it is related to AliExpress China Seller Platform and explain the specific facts). Office address: 96 Wenyi West Road, Yuhang District, Hangzhou Legal help desk on the first floor of Building 4, No. 9. It should be noted that we may not reply to questions unrelated to this policy or your personal information rights.

If you are not satisfied with our reply, especially if you think that our personal information processing has harmed your legitimate rights and interests, you can also seek a solution by filing a lawsuit with a court with jurisdiction in the defendant's domicile.

 

 

 

Appendix: Related Definitions

AliExpress China Seller Platform: Chinese Seller Web Terminal and Client.

AliExpress China Seller Service Provider: refers to AliExpress's network and software technology service providers for Chinese sellers, Hangzhou Alibaba Advertising Co., Ltd. and Alibaba (China) Network Technology Co., Ltd.

Affiliate: refers to the affiliate of AliExpress China seller service provider disclosed in Alibaba Group Holding Limited's latest annual report. For details, please click.

Personal information: refers to all kinds of information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person individually or in combination with other information.

Personal sensitive information: refers to personal information including ID number, personal biometric information, bank account number, property information, whereabouts, transaction information, information about children under the age of 14, etc. (we will significantly identify specific personal sensitive information in bold in this privacy policy).

Personal information deletion: refers to the removal of personal information in the system involved in the implementation of daily business functions, so that it is not retrieved or accessed.

Anonymization: refers to the process in which personal information cannot identify specific natural persons and cannot be recovered.

Alipay China Company: Alipay (China) Network Technology Co., Ltd.

Alipay Singapore Company: Alipay Merchant Services Pte.Ltd. and Alipay Singapore E-Commerce Private Limited