AliExpress launched ["Full Upgrade" Combined Order Plan],
buyers can buy multiple combined products across stores, and if the combined order threshold is met, buyers and sellers can enjoy free of charge without paying additional logistics costs The logistics service of surface mail channel (economic, simple route) upgraded to registered channel. Click here to view the
"Full Upgrade" Combined Single Plan User Manual Entry Entry: Transaction--Logistics Service
"Full upgrade" combined order plan: "Full upgrade" combined order plan is a deterministic logistics upgrade service launched by AliExpress and Cainiao, buyers can cross
After the store purchases multiple combined products, the buyer and seller can enjoy the free flat without paying additional logistics fees, provided that the combined single threshold is met.
The postal channel (economy, simple route) is upgraded to the registered channel for logistics services. Realize the shortening of logistics delivery time, reduce the problem of packet loss, and improve
Buyer shopping and logistics experience.
Introduction to the rights and interests of the "Full Upgrade" combined single plan-four major rights and interests
1. Upgrade and speed up logistics timeliness
Buyers and sellers do not need to pay additional fees, enjoy the parcel surface mail channel to directly upgrade the registered channel and the time limit is increased by 50%
2. "Full upgrade" combined bill mark rights
The buyer’s perspective is more direct, and the search shows the independent filter item of "full upgrade" combined order: CombinedDelivery, which makes consumers more comfortable
Easy to combine orders, quickly find combined products for purchase. At the same time, the combined order mark is revealed on the full link of the product/order to encourage consumers to buy the full order
Commodity threshold to realize the upgrade of logistics services. 3. "Full upgrade" combined single marketing field
Combined single products enjoy an independent "full upgrade" combined single field, encouraging consumers to buy more products at one time; at the same time, combined single products have more opportunities
Enter various channel activities. 4. Traffic exposure
Combined order products need to be shipped online quickly within 72H (payment-Ascan). For products shipped online quickly, enjoy more exposure on the platform
opportunity
Alibaba confidential information/ALIBABACONFIDENTIAL
,
How to participate in the "Full Upgrade" combined single plan 1. Sign up for the "Full Upgrade" program
Enter the agreement signing page through the transaction-logistics service backend (path: transaction-logistics service-"full upgrade" combined single plan click to enter)
2. "Full upgrade" plan combined merchandise management
1) After the merchant signs up, the products under the store that meet the platform's combined product rules will be marked and become combined-label products
(Combineddelivery), merchants can view and manage products on the background management page
2) Merchants can choose a specific product, exit, and do not participate in the "full upgrade" combined order plan, the product will no have a combined order mark
(Combined product rules) (Commodity management page)
Note: After the seller signs a contract, the marked status will only be displayed on the product within 24 hours; after operating the product in the seller's background to join or withdraw from the plan, it takes 24 hours
Will take effect within.
3. National Management of the "Full Upgrade" Plan
1) Merchants can choose specific countries to join or exit the "full upgrade" plan based on actual conditions
2) Threshold amount: The threshold amount for the full upgrade of each country differs based on the situation of each country. The specific threshold amounts are as follows:
4. Combined order management
Buyer's combined order mark After the purchase of a certain amount of goods has reached the threshold, the buyer's successful combined order will be displayed with an independent combined order mark in the merchant backstage.
Show that merchants can filter out combined orders for corresponding management operations
1) If you use AliExpress back-end delivery, you don't need to dock, just use it directly.
2) If you use self-developed ERP or third-party ERP, you need to confirm whether the connection is completed.
Alibaba confidential information/ALIBABACONFIDENTIAL
List of connected ERP and operation tutorial: https://sale.aliexpress.com/__pc/50qxng73WN.htm
Docking document: https://www.yuque.com/xv3ikh/gv34lb
(If your ERP is not in this list, you can contact ERP and ask to check the matching email sent by Aliexpress, or let ERP
Contact Aliexpress technical support)
5. Merchant delivery
1) Guarantee 72H online collection of combined orders:
Merchants need to ensure the timely delivery of packages of combined goods: the package of combined goods is collected and collected online within 72H. If the online is overtime, it is required
Additional overtime delivery charges (excluded on Sundays will not be included, and if there are adjustments on major promotions/holidays, additional announcements will be made) The project is online
In the initial stage, the overtime delivery fee (0701-0930) will be waived. *Poland does not make exemption
t
*In order to help merchants’ combined packages go online quickly, it is recommended that sellers use Ascan pre-operation as soon as possible to carry out large package grouping and handing over.
The current time for parcels to go online is advanced (12-24H in advance) to reduce the risk of penalties due to delays in online access. (Ascan online pre-learn more
Multi: click to enter)
2) Precautions for delivery
a. The seller needs to choose the line that can be combined for delivery. Currently, the lines that can participate in the combined order are "AliExpress worry-free logistics-simple" (covering some countries), "cainiao special
Online economy" (covering some countries), "Cainiao Super Economy", "Cainiao Super Economy Global", if expanded, sellers will be synchronized through announcements in the future;
b. The goods shipped by the seller must be general goods. Multiple general goods can be combined and shipped, but the package cannot contain charged, magnetic, liquid, powder, paste, etc.
For goods that are prohibited and restricted by air, please refer to the shipping restrictions introduced by each route for details; c. The weight and size of the seller's package must meet the restrictions of the selected route;
d. When the seller ships the goods, please make sure that the product ID is correct, and ensure that the goods and packages are consistent with the information pushed by the system when they are actually shipped;
If the seller does not provide the correct combined product ID, please complete the declaration of shipment before going online, and make sure to indicate the combined package when you declare the shipment;
e. It is not supported to modify the delivery address.
*If the delivery order contains a product with an empty product ID/product ID is inaccurate, and the seller declares that the "combined package" is not checked when shipping, it will not be able to declare all shipments;
If the seller’s delivery order does not indicate a combined package, the package will not be guaranteed to be upgraded; 6. Logistics settlement and after-sales service guarantee
1) Logistics settlement: The settlement of logistics costs is carried out according to the original channel of the merchant’s delivery, without adjustments and changes (such as the merchant through the economic channel
Shipment, the logistics cost will be settled according to the economic channel price)
2) Logistics compensation: for upgraded packages, after-sales compensation rules (with a time limit) and the amount of compensation are based on the original delivery channel of the merchant
Compensation, no adjustment changes are made (if the merchant ships the goods through economic channels, the compensation will be implemented in accordance with the economic channel line compensation standards)
2. FAQ
(1) ["Full Upgrade" Plan and Commodity Management]
1. Can the merchant withdraw from the combined project?
At present, the combined item can be withdrawn according to three dimensions of single product/country/agreement, that is, the single product is a single product operation exit, and the country exit is
Withdrawal of all products in this country, agreement withdrawal means withdrawal of all products in this store 2. What kind of product will be marked as a combined product?
After signing the agreement, the products that meet the platform's combined order rules will be marked as combined order products. If the merchant does not want the products to be marked, they can go to the background management page
Perform a single product exit operation. At present, the platform products are mainly for cross-border direct distribution of general merchandise products below 5 US dollars, and have a certain online rate and dynamic sales.
Claim. For details, please refer to the display on the background management page, or refer to the rules in the figure below. Products must meet the following conditions to comply with the platform's rules for marketing:
Alibaba confidential information/ALIBABACONFIDENTIAL 3. What kind of products are suitable for participation?
Participating in the combined order and final marking of the goods, need 72H in-line collection online, it is recommended not to participate in low-moving sales / shallow inventory goods
4. Where can I see my 72H online performance?
You can check the 72H internet rate performance through "Logistics Timeliness" in [Merchant Back Office-Business Staff-Logistics- Logistics Overview]
["Full upgrade" planned order management]
5. The order has met the threshold amount, but the combined order is not marked. What is the reason?
When the consumer purchases the goods marked by the combined order with a full threshold amount under one payment, the order will be successfully combined, and the amount of non-combined goods will not be included in the door
Threshold amount
6. How to find successful orders
If you use AliExpress back-end delivery, the order identification has the word "", you can also find it through the filter item; if you us the self-developed ERP or the first
Three-party ERP, the ERP that has been docked can find the combined order through the filter items, (the list of ERP that has been docked and the operation tutorial:
https://sale.aliexpress.com/__pc/50qxng73WN.htm
7. Can I modify the address of an order for a combined product?
Combined orders do not support address modification, and will be delivered according to the address when the consumer placed the order and paid
["Full upgrade" planned order delivery]
8. Can the combined product and the non-combined product be shipped together?
If a consumer purchases combined goods and other goods in a store, as long as the goods are general goods, they can be shipped together, not combined
Goods can also enjoy an upgraded experience; however, if the combined goods and special goods are shipped together, the package will be returned.
9. In a combined order, when the consumer places an order with both economy and other standard orders, how to ship the goods?
After the consumer places an order, the logistics mainly has the following scenarios, which are operated in accordance with the following rules:
1) Scenario 1: Combined order, where the buyer placed an economic order, and the merchant sent an economic channel: charge according to the economic channel, and at the same time, the economic
Order upgrade to standard channel package
2) Scenario 2: Combined order, where the buyer placed an economic order, and the merchant sent a standard channel: charge according to the standard channel, and the package according to the standard
e
Channel delivery (according to the requirements of the platform delivery network regulations, the main order exceeds the network regulation amount, the package needs to go to the worry-free standard)
3) Scenario 3: Combined order, in which the buyer placed an economic order and a standard order at the same time, and the merchan sent a standard channel: charge according to the standard channel
Parcels are delivered according to standard channels (according to the requirements of the platform delivery network regulations, the main order exceeds the network regulation amount, the package needs to go to the worry-free standard)
10. Will the merchant package be unpacked?
No, the parcels of the merchants are not unpacked. The warehouse only puts different parcels into new packaging bags, packs them and sends them away.
11. How much is the overtime delivery fee and how to charge it
The overtime delivery fee is $1 per order, which is calculated and deducted at the outbound node together with the logistics cost of the package. In the early stage of project launch, overtime delivery fee
Reduction and exemption will not be charged temporarily (2020-07-01 to 2020-09-30). [After-sales service for "full upgrade" plan]
12. What is the "full upgrade" combined package logistics settlement and payment? Alibaba confidential information/ALIBABACONFIDENTIAL
The settlement of logistics expenses and the payment of logistics are based on the original channel of the merchant’s delivery.
If the goods are shipped through economic channels, the logistics cost will be settled according to the economic channel price, and the compensation will be executed in accordance with the economic channel line compensation standard)
13. What should I do if a SNAD dispute is filed with a "full upgrade" combined bill
If the combined order is brought up for a dispute about the incorrect version of the goods, please confirm with the buyer/customer service whether it is caused by a mistake in pasting a piece of face-to-face order: please provide the evidence
Goods label, if the shipping label information is consistent with the recipient information, it is the merchant’s responsibility. If the shipping label information is inconsistent with the recipient information, then
It is the logistics responsibility (the wrong version of the goods was shipped due to the wrong face slip when the package was put int the warehouse) If there is a misjudgment, please enter through the customer service channel
Line appeal.
Comments
Post a Comment