AliExpress Platform Rules (Seller Rules) Update Notice Dear AliExpress sellers,

 

AliExpress Platform Rules (Seller Rules) Update Notice

Dear AliExpress sellers,

In order to better promote the development of the industry and protect the interests of users, AliExpress has updated the following contents of the Global AliExpress Platform Rules (Seller Rules). Please read it carefully and know:

 

Number	Modify the terms	Pre-modification content	Modified content
1	Basic Rules - Chapter 1 Basic Obligations of Sellers, Article 6	Article 6 Protect consumers' right to know and fulfill the obligation of information disclosure. The obligation to publish goods shall be truthfully described, including but not limited to providing a true and complete description of the information that must be explained to buyers on the basic attributes, color, defects, etc. of the product in the channels provided by all platforms such as the product description page, store page, TradeManager (or Tradelink). Make false or misleading statements.	Article 6 Protect consumers' right to know and fulfill the obligation of information disclosure. The obligation to publish goods shall be truthfully described, including but not limited to providing buyers a true and complete description of the goods and services they provide in the channels provided by all platforms such as commodity description page, store page, on-site letter, AliExpress communication system, etc., including but not limited to the way of logistics, after-sales service, insurance and other services. , price, basic attributes, functions, packaging, color, price, etc. of the commodity should not be false or misleading.
2	Basic Rules - Chapter 1 Basic Obligations of Sellers, Article 8	Article 8 If the seller does not abide by the provisions of this chapter and seriously violates the seller's basic obligations, AliExpress reserves the right to carry out market management in accordance with these rules. In bad circumstances, AliExpress has the right to immediately clear the seller.	Article 8 If the seller does not abide by the provisions of this chapter and seriously violates the seller's basic obligations, AliExpress reserves the right to carry out market management in accordance with these rules. For the purpose of maintaining a good and sustainable market and protecting the rights and interests of buyers, AliExpress has the right to conduct spot checks and authenticity tests of commodity quality (including but not limited to self-purchase or obtained from consumers, through independent third-party quality inspection agencies or brand rights holders, instructing cooperative logistics companies to assist in sampling inspection, etc.); speed From time to time, hawks check whether the goods sold by the seller have legal sources and are true, and the seller is obliged to keep and present the certificates of the legal source of purchase of the relevant goods. If AliExpress has reason to believe that the inspection results are bad, or the seller is unable to provide relevant vouchers, AliExpress has the right to take restrictive measures against sellers or stores, including but not limited to deducting points, deleting goods, closing stores, restricting other technical services, etc.
3	Basic Rules - Chapter II Transactions - Section 7 Logistics, Article 37 - Delivery Logistics Method (1)	Article 37 Delivery logistics method (1) Sellers can independently choose the logistics services used for delivery, including but not limited to online logistics service providers on the rookie platform, rookie worry-free logistics or other offline logistics methods. However, if there are special regulations for delivery platforms in some countries, the seller shall do so in accordance with these provisions.	Article 37 Delivery logistics method (1) Based on the platform-based logistics policy, sellers can independently choose the logistics services used for delivery, including but not limited to online logistics service providers on the rookie platform, rookie worry-free logistics or other offline logistics methods. However, if there are special regulations for delivery platforms in some countries, the seller shall do so in accordance with these provisions. Whether the seller chooses online or offline logistics services, the seller shall accurately and comprehensively disclose the relevant information of logistics services to the buyer, including but not limited to the logistics service fees charged by the seller to the buyer, and the additional logistics fees charged by the offline logistics service provider designated by the seller to the buyer (such as logistics service fees, customs duties, VAT, etc.) etc. If the seller fails to accurately disclose the relevant information of logistics services to the buyer in accordance with the above provisions and the buyer raises a dispute, the buyer has the right to cancel the transaction, and the seller shall bear the full cost of the part that has not been truthfully informed.
4	Basic Rules - Chapter II Transactions - Section 7 Logistics, Article 38 - Overseas Warehouse Statement	None.	New: Article 38 bis. Statement of overseas warehouse If the seller is in the EU (including the existing 28 EU member states and other member states that may increase in the future, the existing EU member states are Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy. , Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) with warehouses and goods sold on AliExpress platforms ("overseas warehouses"), sellers should make declarations to AliExpress. The seller shall make a declaration to AliExpress through the system (platform background-overseas warehouse) within three working days after the establishment of the overseas warehouse. If the seller violates the above-mentioned overseas warehouse declaration obligations, it constitutes a violation. AliExpress has the right to take illegal measures and restrict the seller from selling some or all of the goods to a specific country. If the seller causes other losses to AliExpress in violation of regulations, AliExpress has the right to take other penalties against the seller in accordance with these rules, and reserves all the right to seek legal remedies.
5	Basic Rules - Chapter II Transactions - Section 9 After-sales Treasure Service, Article 50 - Inapplicable to After-sales Treasure	Article 50 The situation of after-sales treasure shall not apply. For disputes or other disputes over goods that do not apply to after-sales treasure services under these rules, you, as the seller and the responsible person, shall still perform obligations and bear relevant responsibilities to the buyer. For further clarification, these cases that do not apply to after-sales treasure include but are not limited to: (1) Logistics disputes such as "not received goods" or "time-limited timeout" raised by the buyer; (2) The buyer has short packaging, under-issued or empty boxes due to the receipt of the goods; (3) Disputes raised by buyers for unreasonable returns, including but not limited to: the buyer placed the wrong order, the buyer no longer needs the order products, the buyer buys lower-priced and high-quality products, etc. (4) Order disputes of sellers whose account number is disable. In order to avoid ambiguity, after the seller's account is closed for any reason, any order in his transaction will no longer enjoy after-sales service.	Article 50 The situation of after-sales treasure shall not apply. For disputes or other disputes over goods that do not apply to after-sales treasure services under these rules, you, as the seller and the responsible person, shall still perform obligations and bear relevant responsibilities to the buyer. For further clarification, these cases that do not apply to after-sales treasure include but are not limited to: (1) Logistics disputes such as "not received goods", "time-limited" or "parcel damage" filed by the buyer; (2) The buyer has short packaging, under-issued or empty boxes due to the receipt of the goods; (3) Disputes raised by buyers for unreasonable returns, including but not limited to: the buyer placed the wrong order, the buyer no longer needs the order products, the buyer buys lower-priced and high-quality products, etc. (4) Order disputes of sellers whose account number is disable. In order to avoid ambiguity, after the seller's account is closed for any reason, any order in his transaction will no longer enjoy after-sales service.
6	Basic Rules - Chapter II Transactions - Section 10 Evaluation, Article 55	Article 55 Calculation of Positive Feedback Ratings, Commodity Ratings and Feedback Score: (I) Orders with a turnover amount of less than $1 are not included in the praise rate and commodity score. ( The transaction amount is the amount paid by the buyer minus the refund amount on sale, excluding after-sales refunds); (2) The evaluation of special commodities such as freight/price difference, gift categories, customized commodities, etc. is not included in the praise rate and commodity score. In addition to the above cases, the evaluation will normally calculate the merchant praise rate and the merchant/commodity rating. Regardless of the order amount, it is unified as: four stars, five stars +1, three stars 0, one stars and two stars -1.	Article 55 Calculation of Positive Feedback Ratings, Commodity Ratings and Feedback Score: (1) The orders in your store will be automatically judged by the system and will be included in the praise rate and commodity score; (2) The evaluation of special commodities such as freight/price difference, gift categories, customized commodities, etc. is not included in the praise rate and commodity score. In addition to the above cases, the evaluation will normally calculate the merchant praise rate and the merchant/commodity rating. Regardless of the order amount, it is unified as: four stars, five stars +1, three stars 0, one stars and two stars -1.
7	Basic Rules - Chapter III Violations and Penalty Rules - Section 1 Measures for Handling Violations, Article 69 (17)	None.	New: (17) Restricting sellers from selling to specific countries refers to the punishment measures restricting sellers from selling commodities to specific countries.
8	Basic Rules - Chapter III Violations and Penalties - Section 3 Four Types of Violations and Penalties, Article 85 bis, Improper Marketing Behavior	None.	New: II. Improper marketing behavior Sellers should market in a legal, compliant and reasonable manner. Without the buyer's prior consent, the seller shall not contact the buyer by disturbing the buyer, including but not limited to sending emails, making phone calls, sending text messages for marketing purposes, and contacting buyers through the system services provided by AliExpress platform.

 

The updated AliExpress Platform Rules (Seller Rules) will take effect on August 6, 2019.

If the follow-up rules are adjusted, the platform will be published in the form of an announcement within a reasonable time. Please pay attention to the platform announcement and related notices.

 

AliExpress

2019/7/30