Commercial Warranty Service

Commercial Warranty Service

1. What’s the Commercial Warranty Service?
2. How do I check if my order comes with the One-year warranty service? 
3. What is the process for the One-year warranty service?
4. Why does my order come without the One-year warranty service?
5. When can I apply for the One-year warranty service?
6. Why was my One-year warranty service application rejected? 
7. What can I do if my device is found faulty or broken during the 15-day waiting period?
8. As a buyer from Spain / United Kingdom, why are my pages different from your provided screenshots?

1. What’s the Commercial Warranty Service?
   For buyers from Russia and Ukraine: 
   If you are from Russia or Ukraine, when you place an order for a phone or tablet, you can choose to buy the One-year repair warranty service, which is offered by the seller and Wisetech Service, a local commercial warranty service provider. With the One-year commercial warranty, you can get your phone or tablet fixed at a local service center, subject to the terms and conditions of the Wisetech One-year repair service.
   For buyers from France, Germany, Poland, Belgium, Italy and Netherlands: 
   If you are from France, Germany, Poland, Belgium, Italy and Netherlands, when you complete an order for a phone or tablet, you will receive the One-year warranty service, which is offered by the seller without charge and administered by Allianz Global Assistance (with the exception of special cases, subject to the terms and conditions). With the One-year commercial warranty, you can get your phone or tablet fixed at a local service center, designated by Allianz (subject to the terms and conditions of the Allianz One-year warranty service).
   
2. How do I check if my order comes with the One-year warranty service?
   Go to "My Orders" to find a record of your past and current orders. Orders with the One-year warranty service will indicate "Service: 1 year warranty" and have the "Warranty Service" button.
   
   
3. What is the process for the One-year warranty service?
   1). Please click the "Warranty Service" button to enter the Warranty Service Detail page. There you will find information on the service provider and warranty conditions.
   
   2). Please click the "Apply Warranty" button to submit a warranty service request. The service provider will handle the case for you.
   
   3). Please follow-up on the repair and maintenance process and pay attention to any updates.
   
   4). Please confirm receipt of the item after the service provider sends the device back to you.
   
   
4. Why does my order come without the One-year warranty service?
   Currently, the One-year commercial warranty service for phones and tablets is only available for buyers from certain countries (Russia, Ukraine, France, Germany, Poland, Belgium, Italy and Netherlands). We are trying to coordinate with the sellers and service providers to provide better protection for all cross-border transactions on AliExpress.com.
   
5. When can I apply for the One-year warranty service?
   If you have purchased or been provided with the One-year commercial warranty service, you may apply for the commercial warranty service within one year after the waiting period, which is 15 days after your order with the One-year warranty service is completed.
   
6. Why was my One-year warranty service application rejected?
   The One-year warranty service covers electronic and mechanical device breakdowns (internal faults) that occurred during normal use in the 12-month term covered by the Warranty service contract. Man-made damage and malfunction caused by improper operation are not covered. Please pay attention to the warranty terms and conditions in the contract between you and the service provider or seller.
   
7. What can I do if my device is found faulty or broken during the 15-day waiting period?
   If you have any problems with your device during the 15-day waiting period, please discuss with the seller; if that doesn’t help, you can open a dispute for further assistance. Please make sure you do this before your Buyer Protection period has ended.
   
8. As a buyer from Spain / United Kingdom, why are my pages different from your provided screenshots?
   For Spain and United Kingdom buyers, please refer to the provided screenshots below for instructions: