Full Upgrade Plan User Guide

Full Upgrade Plan User Guide

• Dear, AliExpress launched the ["full upgrade" order plan],
  After buying multiple joint order goods across stores, buyers and sellers can enjoy the logistics services upgraded from surface mail channels (economic and simple lines) to registered channels for free without paying additional logistics fees.
  
  Click here to view the User Guide of the "Full Upgrade" Order Plan Registration Entrance: Transaction--Logistics Services

  "Full Upgrade" Order Plan: "Full Upgrade" Order Plan is a deterministic logistics upgrade service launched by AliExpress and Cainiao. Buyers can cross

  After the store buys multiple joint order goods, under the condition that the joint order threshold is met, buyers and sellers do not need to pay additional logistics fees to enjoy flat goods for free.

  Postal channels (economic, simple lines) are upgraded to logistics services of registered channels. Reduce the logistics delivery timeliness, reduce the problem of packet loss, and improve

  Buyer shopping and logistics experience.

  Introduction to the rights and interests of the "full upgrade" joint order plan - four rights and interests

  1. Logistics timeliness upgrade and speed up

  Buyers and sellers do not need to pay extra fees. Enjoy the parcel surface mail channel and directly upgrade the registration channel, and the time limit will be increased by 50%.

  2. " Full Upgrade "Full Order Identification Benefits

  Buyer's perspective is more direct, and the search shows the independent filter of the "full upgrade" order: CombinedDelivery, making consumers more tolerant.

  Easy order, quickly find order item for purchase. At the same time, Reuters will release the full-link colle identification of goods/orders to encourage consumers to buy full-orders.

  Commodity threshold to upgrade logistics services.

  3. " Full Upgrade "Land-order Marketing Field

  Hedan goods enjoy an independent "full upgrade" single field, encouraging consumers to buy more goods at one time; at the same time, there are more opportunities for hemand goods.

  Enter various channel activities.

  4. Traffic exposure

  Joint orders need to be shipped online quickly within 72H (Pay-Ascan), and for goods that are shipped online quickly, they enjoy more exposure on the platform.

  opportunity

  Alibaba Confidential Information/ALIBABACONFIDENTIAL

  How to participate in the Full Upgrade Order Program

  1. Sign up for the Full Upgrade Program

  Enter the agreement signing page through the transaction-logistics service background (path: transaction-logistics service-"full upgrade" joint order plan click to enter)

  2. " Full Upgrade Plan Order Commodity Management

  1) After the merchant registers, the goods under the store that meet the rules of the platform's joint order will be marked and become the joint order logo goods.

  (combineddelivery), merchants can view and manage goods on the background management page.

  2) Merchants can choose specific products, exit, and do not participate in the "full upgrade" ordering plan. The product will not have a joint order logo.

  (Commodity rules)

  (Commodity management page)

  Note: After the seller signs the contract, the marked status will not be displayed on the goods within 24H; after the seller operates the goods in the background to join or exit the plan, 24H is required.

  It won't take effect until inside.

  3. " Full Upgrade Program National Management

  1) Merchants can choose specific countries to join or exit the "Full Upgrade" program based on the actual situation.

  2) Threshold amount: The full upgrade threshold amount varies from country to country. The specific threshold amount is as follows:

  4. Order Management

  After the buyer's order identification goods reach a certain amount threshold, the buyer's successful order will be displayed in the merchant's background.

  Show that merchants can filter out orders for corresponding management operations.

  1) If AliExpress is used for back-end delivery, then there is no need to dock, just use it directly.

  2) If you use self-developed ERP or third-party ERP, you need to confirm whether the docking is completed.

  Alibaba Confidential Information/ALIBABACONFIDENTIAL

  ERP list and operation tutorial that have been docked: https://sale.aliexpress.com/__pc/50qxng73WN.htm

  Docking documents: https://www.yuque.com/xv3ikh/gv34lb

  (If you use ERP that is not on this list, you can contact ERP to check the docking email sent by Aliexpress, or let ERP

  Contact Aliexpress technical support)

  5. Merchant Shipping

  1) Guarantee the collection of 72H online orders:

  Merchants need to ensure the timely delivery of the parcels of the joint order: the parcels where the joint goods are located are collected and connected to the Internet within 72H. If the Internet is over timed, you need to

  Additional overtime delivery fee (excluding Sundays, and additional announcements will be made if there is any adjustment on promotion/holidays) project is launched.

  In the early stage, the timeout delivery fee (0701-0930) is reduced or exempted. * Poland does not provide relief

  * In order to help merchants quickly surf the Internet with their orders, it is recommended that sellers hand over large packages through Ascan pre-operation as soon as possible.

  The current package's online time (12-24 hours in advance) reduces the risk of being deducted for delay in surfing the Internet. ( Ascan surfs the Internet front to learn more

  Multi: Click to enter)

  2) Shipping considerations

  a. Sellers need to choose a single-order line for delivery. At present, the lines that can participate in the joint order are "AliExpress Worry-free Logistics-Simple" (covering some countries) and "Rookie Specialty".

  Line economy (covering some countries), "rookie super economy", "rookie super economy Global", if there is expansion, sellers will be synchronized through announcement in the future;

  b. The goods shipped by the seller must be ordinary goods, and multiple ordinary goods can be shipped together, but the package must not contain energized, magnetic, liquid, powder, paste, etc.

  For the air embargo on goods, please refer to the delivery restrictions introduced by each route for details;

  c. The weight and size of the seller's package shall meet the restrictions of the selected route;

  d. When the seller delivers the goods, please make sure that the product ID is correct and ensure that the goods and packages are consistent with the system push information at the time of actual delivery;

  If the seller does not provide the correct completed item ID, please complete the declaration of delivery before surfing the Internet, and ensure that the completed package is marked when the declared delivery;

  e. Modifying the shipping address is not supported.

  * If the shipping order contains an inaccurate item/commodity ID with empty commodity ID, the seller will not be able to declare the shipment without checking "comply package" when the shipment;

  If the package is not marked in the seller's delivery order, the package will not be guaranteed and can be upgraded;

  6. Logistics settlement and after-sales service guarantee

  1) Logistics settlement: Logistics expense settlement shall be settled according to the original channel of merchant delivery, without adjustment and change (such as merchant through economic channels)

  If the goods are shipped, the logistics cost will be settled according to the economic channel price)

  2) Logistics compensation: upgraded packages, after-sales compensation rules (time limit) and compensation amount are carried out according to the original channel of merchant delivery.

  Compensation, no adjustment and change (if the merchant delivers goods through economic channels, the compensation shall be implemented in accordance with the compensation standard of economic channel lines)

  II. FAQ

  (1) ["Full Upgrade" Plan and Commodity Management]

  1. Can merchants exit the joint order project?

  At present, the combined project can be withdrawn according to the three dimensions of the single product/country/agreement, that is, the single product is a single product operation exit, and the country exit is

  All products in the country withdraw, and the agreement exits to withdraw all products of the store.

  2. What kind of goods will be marked as single goods?

  After signing the agreement, goods that meet the platform's order-to-order rules will be marked as joint-order goods. If the merchant does not want the goods to be marked, they can be marked on the background management page.

  Perform single-product exit operation. At present, the platform circle products are mainly for cross-border direct-haired general goods under $5, and have a certain degree of Internet access and mobile sales.

  Requirements. For details, please refer to the background management page display, or refer to the rules in the figure below. The goods need to meet the following conditions to meet the platform circle rules:

  Alibaba Confidential Information/ALIBABACONFIDENTIAL

  3. What kind of goods are suitable for participation?

  Goods that participate in the contract and final labeling need 72H internal collection and Internet access. It is recommended not to participate in low-moving/shallow inventory goods.

  4. Where can I see my 72H Internet performance?

  You can check the performance of 72H Internet access rate through the "Logistics Time Limit" in [Merchant Background-Business Staff-Logistics-Logistics Overview]

  ["Full Upgrade" Program Order Management]

  5. The order has met the threshold amount, but it is not marked with the order. What's the reason?

  Only when consumers buy the threshold amount of goods marked by the joint order under one-time payment can they successfully combine the order. The amount of non-commodal goods is not included in the door.

  in the threshold amount

  6. How to find a successful order

  If you use AliExpress background delivery, the order logo has the word "completion", which can also be found through filter items; if you use the independently developed ERP or No.

  Three-party ERP, the docked ERP can find the order through the filter items, (the docked ERP list and operation tutorial:

  https://sale.aliexpress.com/__pc/50qxng73WN.htm

  7. Can I modify the address for orders for joint orders?

  Orders with joint orders do not support modifying the address, and will be delivered according to the address at which the consumer places an order and pays.

  [Full Upgrade Program Order Shipment]

  8. Can joint orders be shipped together if they are purchased with non-commodal items?

  If a consumer buys a joint order and other goods under a store, as long as the goods are ordinary goods, they can ship them together, not the joint order.

  The goods can also enjoy an upgrade experience; however, if the combined goods are sent together with special goods, the package will be returned.

  9. In the joint order, consumers have both economical and other standard orders when placing orders. How to deliver the goods?

  After the consumer places an order, the logistics mainly has the following scenarios, which are operated according to the following rules:

  1) Scenario 1: Joint order, in which the buyer places an economic order, and the merchant issues an economic channel: charge according to the economic channel, and at the same time, the economy will

  Order Escalation to Standard Channel Package

  2) Scenario 2: Joint order, in which the buyer places an economic order, and the merchant issues a standard channel: charge according to the standard channel, and the package according to the standard

  Channel delivery (According to the requirements of the platform's delivery network regulations, the main order exceeds the network regulations amount, and the package needs to go through worry-free standards)

  3) Scenario 3: Joint order, in which the buyer places an economic order and a standard order at the same time, and the merchant issues a standard channel: charge according to the standard channel,

  Parcels are delivered according to standard channels (in accordance with the requirements of platform delivery network regulations, if the main order exceeds the network regulations amount, the package needs to go through worry-free standards)

  10. Will the merchant's package be opened and packaged?

  No, the merchant's package is not unpacked, and the warehouse only puts different packages into new packaging bags and sends them away.

  11. How much is the overtime delivery fee and how to charge it?

  The overtime delivery fee is $1/order, which is calculated and deducted at the warehouse exit node together with the logistics cost of the package. In the early stage of the project's launch, the overtime delivery fee

  Reduction, temporarily non-charged (2020-07-01 to 2020-09-30).

  [After-sales service of the "full upgrade" plan]

  12. " What is the settlement and compensation of full upgrade package logistics?

  Alibaba Confidential Information/ALIBABACONFIDENTIAL

  Logistics expense settlement and logistics compensation are settled and compensated according to the original channel of merchant delivery, without adjustment and change (such as merchant communication)

  If the goods are shipped through economic channels, the logistics expenses shall be settled according to the price of the economic channel, and the compensation shall be implemented according to the compensation standard of the economic channel line)

  13. " What should I do if I am brought up in a SNAD dispute after full upgrade?

  If the order is disputed over the wrong version of the order, please confirm with the buyer/customer service whether it is caused by a wrong order: please provide proof to tear it off and send it.

  If the shipping label information is consistent with the recipient's information, it is the merchant's responsibility. If the shipping label information is inconsistent with the recipient's information, then

  For logistics responsibility (the wrong shipment was caused by the wrong copy when the package was placed in the warehouse). If there is a misjudgment, please enter through the customer service channel.

  Appeal.