Business friends:
From March 2022, in Shenzhen, Dongguan, Weihai and other places, due to the regional closure control policy of the new crown epidemic, the time limit of merchants' delivery and logistics collection has been affected. The assessment of the daily Internet access rate is exempted.
The recent epidemic has continued to spread. In order to synchronize the platform's policy information with merchants in a timely manner, the platform has added a "2022 Epidemic Cause Store Assessment Disclaimer Information Publicity Area" in "AliExpress Platform Rules (Seller Rules) >> Logistics Rules" ( click here) this entry )
area for display
1) AliExpress's assessment and disclaimer information for merchants in epidemic areas
2) Cainiao's collection arrangement in the control area.
In the follow-up, we will add 1) preferred warehouse collection arrangement 2) worry-free container order collection arrangement and other information that merchants are concerned about, and please refer to the information notice in the special area.
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Recent Disclaimer
Recently, due to the new crown epidemic, closed management has been launched in some areas, which has affected the progress of merchants' order delivery and logistics collection. In order to help merchants reduce the impact of the epidemic, the platform has adjusted the logistics performance assessment indicators and logistics services in some regions. Please pay attention to the following information in a timely manner. Click here to view the announcement
1. The platform provides areas, time and standards for assessment exemptions
1. Scope of exemption orders: The platform will count orders whose payment time (Western Standard Time) is between the "start time" and "end time", and the cross-border orders whose "order shipping address" is in the exemption control area will provide exemption from liability .
2. Disclaimer indicators: 5-day Internet access rate, transaction non-sell rate
The platform will automatically identify eligible orders (without the need for merchants to provide them), and execute liability waivers from the time of publication. In order to ensure the platform's consumer experience, if the merchant is still unable to deliver the goods after the exemption period, the platform will no longer continue to disclaim responsibility. It is recommended that the merchant temporarily remove the products that cannot be fulfilled or log in to the merchant's background >> shop >> based on the actual performance of the contract. Start store vacation mode. ( vacation mode link )
3. Scope of exempted areas: According to the "National Medium and High Risk Level Areas" ( http://bmfw.www.gov.cn/yqfxdjcx/risk.html ) announced on the official website of the State Council, combined with the statistics of areas that cannot be collected by logistics service providers.
Second, the rookie collection arrangement
Cainiao will continue to update the affected area information according to the notification. For details, please click the link below to check the latest situation.
https://gsp.aliexpress.com/apps/register/notice_n3fni43fh
Other additions:
Shenzhen:
Received a notice from the logistics provider that from March 14 to March 20, 2022, Beijing time, home office and closed management will be launched in Shenzhen due to the impact of the epidemic, and logistics companies will not be supported to provide collection services.
Considering the actual difficulties of merchants delivering goods, the platform will uniformly measure the online rate and the transaction non-sell rate for the affected orders of related merchants in the epidemic area. Please pay attention to the notice on the site. At present, some merchants who deliver goods from Shenzhen have not received the in-site letter of disclaimer. Please do not worry. If there are merchants who have orders for delivery from Shenzhen within the time limit of disclaimer, the platform will implement the disclaimer.
AliExpress Announcement: Notice on Order Exemption and Collection Service Arrangements in Some Areas of ShenzhenJiyi Cross-border E-commerce College①2022/3/15 10:40:36Reads: 582AliExpress recently issued an announcement, the original text is as follows:
Dear merchant, we have
received a notice from the logistics provider that from March 14 to March 20, 2022, Beijing time, home office and closed management will be launched in Shenzhen due to the impact of the epidemic, and collection services will not be available for the time being. Considering the actual difficulties of merchants in delivery, the platform will uniformly make the online rate and the transaction non-sell rate for the affected orders of related merchants in the epidemic area exempted from liability.
1. Scope of disclaimer orders:
The platform provides disclaimers for cross-border orders paid between March 9th and March 20th, Western Time, and the "shipping address" is in the Shenzhen epidemic area.
2. Disclaimer indicators: 5-day Internet access rate, transaction non-sell rate;
3. Disclaimer time:
0:00:00 on March 9th to 23:59:59 on March 20th, Western Time, for orders that have been successfully paid.
(In order to ensure the platform's consumer experience, if the merchant is still unable to deliver the goods after the expiry of the exemption period, the platform will not continue to disclaim responsibility. It is recommended that the merchant temporarily remove the products that cannot be fulfilled or log in to the merchant's background - store - start the store according to the actual performance of the contract. vacation mode)
4. Exemption operation time:
The platform will automatically identify eligible orders (without the need for merchants) to perform the exemption operation on March 24.
>>The merchants need to pay special attention to:
1. Worry-Free Consolidation
Orders Worry-free Consolidation Orders paid during the period from 0:00:00 on March 9th to 23:59:59 on March 20th, Western Time, the platform will be released in March On the 25th, eligible orders will be automatically identified (no need for merchants to provide) for unified refund processing, and the refund is expected to be completed within two weeks.
2.
Shenzhen Bonded Warehouse and Shenzhen Big Selling Warehouse are affected by the epidemic. The goods in the warehouse cannot be shipped out, and the delivery time will be greatly affected. It is estimated that the delivery will be delayed 3-5 days, and the order platform that has been generated will be processed. Disclaimer of action.
3. Cainiao Collection Arrangement
Cainiao will continue to update the affected area information according to the notice. For details, please click the link below to check the latest situation.
https://gsp.aliexpress.com/apps/register/notice_n3fni43fh
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