Shipping strategies and considerations

In order to help you operate delivery faster and more conveniently, and provide buyers with a high-quality receiving experience, we have prepared shipping-related operation processes and precautions for you. Please check and understand

[Online delivery]
Merchants can enjoy the corresponding protection policy by using AliExpress online delivery, so the platform also recommends that merchants deliver goods through online delivery operations. For detailed online delivery introduction and protection policies, click here to view
1. How to operate online delivery:
We have recorded relevant online delivery videos and operation precautions. You can click on the video to start, and then turn on the sound to view and understand. If you want to see the graphic introduction of online delivery, click here to view

2. Common FAQs:
1) Can packages be sent in two or more packages?
Answer: Yes, you only need to re-order multiple online logistics orders. When filling in the delivery notice, click "Partial Delivery", fill in the waybill number many times, and click "All Delivery" for the last time.
2) Why doesn't a certain logistics method appear in the online delivery logistics mode?
First of all, judge whether this logistics method conforms to the AliExpress logistics policy. For example, if it is more than $5, economic logistics cannot be issued. Click here to view the detailed logistics policy.
Secondly, judge whether this logistics method has delivery requirements and conditions, such as the weight cannot exceed 2KG. Click here for detailed logistics requirements.
Finally, you can also click "Unavailable Logistics" to view the corresponding reason under the selection of logistics method.
3) After submitting the online delivery, why is there no response or jump to the success page?
After clicking [Submit Shipment], there is no response. Generally, there is a part of the information you haven't filled in, or you fill it in incorrectly. You can check whether there is a specific red error reminder on the page. Click to modify and then submit the delivery attempt, as shown in the figure below:
4) If the buyer buys multiple orders, can he fill in multiple transactions with one package (waybill number)?
If you want to send it to the buyer with one package, you can communicate with the buyer. After obtaining the buyer's consent, you can send multiple orders with one package, and fill in multiple delivery notices with the same waybill number. However, we do not recommend you to do so.
Because for orders shipped online, the later compensation is based on the waybill number, so it is not recommended that you ship them together. For example, the goods of your two transaction orders are packaged together and sent out in one package. In case the package is lost, the logistics provider can only claim compensation according to the amount of one of the transaction orders. Please know.
[Fill in the shipment notice]
1. How to fill in the shipment notice:
Whether it is online delivery or offline delivery from a logistics provider, you will finally have the international waybill number of the package. You need to fill in the waybill number into the transaction during the lead time and complete [all delivery]
At the same time, please note that, especially offline delivery, you must first understand the logistics policy (click to view), understand which logistics methods are available and which are not available, so as to avoid subsequent shipments, but the waybill number cannot be filled in;
Fill in the delivery operation process in detail (picture and text introduction), click here to view
2. Fill in the shipment notice to report an error:
Filling in the shipment notification error will have a variety of reasons and circumstances. Please refer to the following tips and solutions:
Fill in the shipment notification error copywriting prompt
Solution
This logistics method cannot be used on AliExpress platform.
Logistics mode is not supported. Please replace it with other logistics mode.
The logistics method you filled in does not meet the requirements of AliExpress logistics policy.
Logistics policy restrictions, click to view logistics policies
The current logistics mode cannot reach the destination country.
The current logistics method cannot reach the destination country. You can check the latest announcement and see if there is any offline logistics method to this country.
The waybill number does not meet the requirements agreed by the logistics provider and the platform.
The waybill number is not the waybill number format agreed by the logistics provider and the platform. Contact the logistics provider to verify and confirm.
This logistics channel only supports online delivery. Please check whether the waybill number is allocated online.
Please fill in the shipment notification using the online waybill number created by the transaction.
Sellers need to fill in the logistics tracking website for customizing the logistics method. Please fill in the tracking website.
Please check if you forgot to fill in the tracking URL link.
You can't ship from that shipping country.
Only by applying for overseas warehouses can you choose to deliver goods from overseas warehouses. Please apply through overseas warehouses first.
Oil plan orders can only be shipped by worry-free centralized logistics.
Oil plan orders can only be shipped by worry-free centralized logistics.
Declare that the shipment has exceeded 10 business days.
It has been over time to modify the waybill number and cannot be modified successfully.
The waybill number can only be modified twice.
The number of times the waybill number has been modified has exceeded, and it cannot be modified successfully.
System abnormal, please try again later (call fulfillment failed)
Don't fill in the delivery notice first, and contact Xiaohe customer service to submit technical solutions.
[Common FAQs related to shipment]
1. What should I do if I don't return the waybill number for online delivery?
The allocation time of international logistics order number is generally 2 minutes-2 hours. If there is no timeout suggestion, you can wait patiently first;
If your logistics waybill number has not been returned for more than 2 hours, please inquire whether the goods in your order do not meet the delivery restrictions of the line (such as weight, volume, energized or not, declared product name is not met, etc.).
Please verify whether the recipient's address exceeds 50 characters and whether the recipient's name exceeds 40 characters. Exceeding characters will also lead to the failure to return the waybill number, as well as the recipient's name and address without special symbols and slashes;
Special circumstances:
At present, due to the online delivery logistics service channels "Rookie Special Line-Super Economy", "Rookie Super Economy" and "Rookie Special Line Economy", some remote areas cannot be reached, and it is impossible to arrange the transportation of parcels, and there will be no return to the waybill number. For details, please refer to the announcement.
2. What should I do if the freight withholding is unsuccessful?
In order to ensure the payment stability of Double Eleven promotion, Alipay's freight deduction is delayed, so you don't have to worry. The system will operate deductions one after another in the future. Please know!
Freight withholding rules: The system will give priority to automatically deducting RMB from your bound Alipay (domestic) account. If the balance of Alipay is insufficient, it will automatically deduct US dollars from your AliExpress US dollar account. If you don't bind to domestic Alipay, you can deduct US dollars directly from your AliExpress account; (COD service fees can only be deducted through AliExpress US dollars account)
If your logistics order freight has been withheld unsuccessfully, please verify whether it is as follows:
1. The freight withholding of logistics orders caused by insufficient Alipay balance is unsuccessful;
2. The domestic Alipay account exceeds the annual payment limit of 200,000 yuan;
3. Small package orders shipped online require the package to be successfully shipped out of the warehouse before withholding. If your package is still in transit, it is recommended that you wait first.
3. How to operate bulk delivery?
If your transaction volume is large, the system also supports bulk delivery. Click to view the specific operation.
4. Rookie-related consultation
During the delivery process, and subsequent package progress inquiries, etc., will involve contacting rookie customer service or logistics customer service. The corresponding contact entrance is as follows:
1) Contact logistics customer service: You can find your transaction in [International Package Order], click Wangwang's avatar to contact logistics customer service, and if you need to complain about logistics, you can also click [Complaint] later.
2) Contact Cainiao Customer Service: If your problem is to contact Cainiao Customer Service, you can click here to enter the consultation.
3) Package progress inquiry: you can use the rookie network to inquire, click here to enter