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The latest news of Dunhuang.com
At present, there are two forms of promotional activities on the platform, one is platform promotion activities, and the other is store independent promotion activities. So how do these two promotions need to be participated and what needs to be paid attention to? Next, I will show you to learn. The first is the platform promotion. The platform will formulate some large-scale promotional activities according to the season, overseas habits or the characteristics of the platform. For example, Christmas season promotions will be held, summer goods shopping festivals will be held when summer comes, or large-scale promotions will be held on the platform's annual count discounts for the first few weeks, etc. Generally speaking, if there is a large-scale promotion on the platform, the majority of sellers will be informed to participate through announcements, warm tips and the seller's homepage display. At the same time, you can also log in to "My DHgate - Promotional Marketing - Promotional Activities" to enter the activity list page to view the current activities. Select the activity you are interested in and click View Details to view the event details. After reviewing the event details, if you want to participate in the event, you can click the "I want to register" button or start registration on the event list page. Waiting for the system to load the product, the system will filter the product according to the activity requirements, and then load the products that meet the activity requirements. Select the product you want to sign up for, and then click the Next button to submit. Select the product you want to sign up for, and then click the Next button to submit. After registration, you can check the detailed registration status in the "Activities I Participated in". To carry out platform promotion, we also need to pay attention to the following points: 1. We need to meet the requirements of the seller's activity; 2. We cannot repeatedly register the same product: other promotional products have been registered at the same time during the event, and the product validity period does not include the products during the activity, and the activity has been registered but has been The product that has been reviewed as a non-passing product; 3. After the promotion begins, the approved product will be automatically discounted according to the set discount, and there is no need for the seller to adjust the price by himself. After the promotion, the promotional product will automatically restore the original price; 4. The product discount must be within the discount range required by this category, and must It is a number, which supports one decimal place; 5. After registration, if it is pending review, you can still modify the product information or cancel the registration. If the product review passes, the system will lock the product information, do not allow modification, and cannot cancel the registration; if you want to withdraw from the promotion, you can use the product. Remove it from the shelves to achieve it. Then let's talk about the store promotion. Store promotion refers to the promotion plan formulated by the seller independently according to the characteristics of the store. Merchants with online products can use the store's independent promotion function. Log in to "My DHgate" - "Promotion Marketing" - "Shop Activity" to enter the store activity page. After entering the store activity interface, click the "Create Event" button to start the creation process of the store activity. In order to choose two promotional methods: discount or direct price reduction, you can set any period from the current to the end of the following month, accurate to hours. Before selecting the products to participate in the event, the system will filter and remove the products that cannot participate in the event. At the same time, the promotion rules need to be set. If the promotion settings are correct, they will be submitted successfully and entered the creation success interface. The added product starts to be locked at this time and cannot be modified. When the start time of the promotion comes, the promotion will start according to the settings. For specific setting rules, you can refer to the rules for participating in store activities. ( Source: Dunhuang.com)
Dunhuang Network ObservationMay 11, 2020
How about Dunhuang.com? 1. About the policy: Dunhuang.com's commission system is exempt from registration fees, and the post-transaction fee system benefits most small and medium-sized sellers, so that those subject to capital restrictions can trade online on the B2B platform. 2. Regarding the application of the online B2B model: In the past, the speed of b2b single transactions in the foreign trade industry was very slow, usually a single order for one year and a single order for one year. Dunhuang.com provides sellers with an effective email contact information through an online platform. As long as the operation is correct and the volume of a single order is small, if you can place an order every day, it will be a good income for a long time. 3. About the model: These sellers do not need to have their own product inventory, but Dunhuang.com replaces the seller to deliver goods. Many cooperative logistics reduces the seller's warehousing and logistics costs to a certain extent and saves a lot of energy. This cooperation model is the drop shipping delivery model that many small sellers around the world want. Just like Chinabrands, although Chinabrands has a large number of products, it can guarantee 100% quality inspection of products and Global E-Go's supplier direct product projects are the strictest screening projects in the country, ensuring that sellers from The quality of the product selected by the source. Chinabrands has established hundreds of overseas warehouses at home and abroad, and cooperated with major logistics companies around the world to enable foreign customers to deliver 48 high-quality services and deliver goods per hourly. About customers: Dunhuang's customer base is mainly distributed in the United States, Canada, Mexico and other regions. In short, Dunhuang vs AliExpress, as previously appeared, the B2B cross-border e-commerce platform is considered a well-known brand in China. Compared with Dunhuang, AliExpress has different development directions. The main markets of AliExpress are Russia, Brazil and the United States. Now AliExpress is also in the Middle East market, mainly concentrated in the retail market. Dunhuang is mainly concentrated in Europe and the United States, mainly wholesale and retail. Dunhuang's positioning focuses on "small amounts". Dunhuang vs Alibaba just said that Dunhuang focuses on small online transactions, while Alibaba is completely different from Dunhuang. Alibaba focuses on information release and offline transactions, with a large number of orders. The customer positioning of Dunhuang is a small foreign retailer, while Alibaba's target customer is small and medium-sized enterprises, which is why the order amount of Dunhuang and Alibaba is so different. In terms of product categories, Dunhuang seems to have many products, but the category is limited to consumer goods for daily use, and there are few distributors or factory sellers. However, Alibaba's suppliers are factory-based, and there are many product categories compared with pauses. How to do Dunhuang? Let's put the website aside. No matter which platform you open a store, if you don't want to spend money or spend time, you can easily see that the effect is to play with the scoundrel. I also have a lot of friends engaged in cross-border e-commerce. Some people are plagued by professional skills, language barriers and other problems. They blindly rely on others rather than themselves to find solutions. I don't want to invest energy and money in the store. You are not suitable for this trip at all. So what about Dunhuang? In fact, this is relatively large, and short articles cannot be systematically and comprehensively explained by everyone. This is everyone's point: Like other platforms, Dunhuang.com also supports sellers to advertise and promote. Why do you advertise? When can such a huge website, so many sellers and products place orders without promotional products? How will you attract others to inquire without optimizing products and pages? Nowadays, many cross-border e-commerce practitioners, and even more, have begun to transform. If they don't try to be sellers, sooner or later they will be swept by the wave of cross-border e-commerce on the beach. Take a step back and say that if you really don't do this in Dunhuang, you might as well go to another platform, or support chinabrands products, warehousing, logistics and APIs, etc. The advantages of Dunhuang.com The business layout of Dunhuang.com focuses on platform transactions, integrates and upgrades supply chain services such as payment, logistics and finance in the industrial chain, and achieves effective sinking and business expansion in domestic and foreign markets. Dunhuang Network has created a DHgate small-value B2B trading platform and DHport (integrated platform for foreign trade trading services) to provide high-quality enterprises with direct access to overseas market needs. Dunhuang.com is the first company to provide one-stop comprehensive services in the fields of finance, logistics, payment, credit guarantee, customs clearance, inspection, taxation and foreign exchange for traditional online trade. In terms of sellers: Dunhuang.com has upgraded its supplier structure to make companies with better products and services stand out. It also provides richer services for high-quality merchants in industrial clusters to realize the integration of transactions and services. Buyer's side: Dunhuang Network has integrated a large number of users on the Internet through the accurate cross-border trade marketing along the Belt and Road Initiative and major business areas, and its business volume has continued to grow. Dunhuang's big data center will provide effective access, tracking, analysis, processing and application information for Dunhuang's global layout throughout the process, and provide decision support for Dunhuang's more effective market expansion, buyer acquisition, user service, customer relationship management and supplier upgrading.
Dunhuang Network ObservationMay 11, 2020
Although DHgate has set up many risk control measures in the system before and after buyers pay, there are still cunning scammers who can bypass this layer of protection. Here are a few suggestions for sellers from a practical point of view: 1. If you need to change the shipping address, it is recommended that the buyer change the DHgate risk control system in the system can only detect and monitor the address left in the system. If you encounter a letter from the buyer's station asking to change Shipping. For the address, please ask the seller to ask the buyer to change the address in the system. If the buyer refuses to cooperate, it is recommended that the seller send an email to safetycenter@DHgate.com to apply for a risk control inspection. 2. Check the buyer's shipping address before delivery. In the process of investigating high-risk orders, we found that some buyers' countries filled in "Thailand", but they filled in "Hanoi" in the State column, which obviously did not match. This problem is not only the risk of buyer fraud, but also the risk that the goods will not be properly delivered. If the seller pays a little attention, these risks can be avoided. Here I would like to recommend a website that can verify the U.S. address and zip code: www.zip-codes.com3. Beware of buyers placing orders in product A, and the on-site letter also requires sellers to issue orders for Class B products. DHgate risk control has imposed payment restrictions on some high-risk product catalogues. Changes to product types in the internal letter cannot be monitored and checked by the DHgate risk control system. For such buyers, it is recommended that the seller send an email to safetycenter@DHgate.com to apply for a risk control check. 4. Record bad buyer records and orders. The DHgate system itself will record and analyze buyers and orders that have had bad transactions, but these cunning scammers will come to the platform again through changing identities and characteristics to commit crimes. It is recommended that you can record buyers and orders with bad records, record their product characteristics, address characteristics, language characteristics and order behavior, so as to prevent these buyers from cheating again. If you encounter such buyers, it is recommended that you send an email to safetycenter@DHgate.com to apply for a risk control check. 5. Keep the relevant information of the order (such as the freight receipt) for at least 10 months. According to international practices and the regulations of VISA and MASTER organizations, the cardholder has the right to investigate or refuse to pay objections to the card issuing bank within 180 days after the successful transaction. The card issuing bank has 30 days to mail documents to the receiving bank. The receiving bank also has 30 days to collect information from the merchant. After the merchant provides the information, the receiving bank can resubmit the bill to the card issuing bank within 45/60 days, and the card issuing bank can also submit a second refusal (CB) within 45/60 days after receiving the delivery. The non-payment period of the investigated transaction is 300 days after the successful transaction, that is, 10 months. 6. Train and improve the risk awareness of overall employees. It is necessary for users to recognize the risks of Internet fraud and security vulnerabilities. All relevant staff of you should have a thorough understanding of all the risks associated with online transaction fraud and refund recovery, and they should also be familiar with the risks faced by your enterprise and the corresponding risk prevention and control methods. ( Source: Dunhuang Network Help Center)
Dunhuang Network ObservationMay 10, 2020
1. Complaint information inquiry After the seller's sales product is complained by the intellectual property owner, it can be inquired in the two sections of "brand complaint" and "intellectual property complaint product" in the seller's background. If there is any objection, the seller needs to file a complaint within 3 calendar days. If it is overdue, the system will default to the complaint. 2. Product infringement judgment When the product is complained by the intellectual property owner, the seller must first judge whether the product sold is infringed according to the complainant's complaint reason. The seller needs to refer to the type of intellectual property, the name of intellectual property and intellectual property information, and compare it with the products sold to determine whether it constitutes infringement. 3. Product handling and appeal 3.1 If the infringement of the product sold is true, the complained product needs to be deleted immediately; 3.2 If the product sold does not constitute an infringement problem, the seller can initiate an appeal or communicate with the complainant to actively strive for the complainant to withdraw the complaint. Complaints can be filed in the following three cases. For cases 2 and 3, the seller needs to provide supplementary certification materials, such as purchase certificate, authorization, or intellectual property registration certificate. The seller's complaint will be transmitted to the complainant for handling. ● The complained product does not constitute infringement; ● The seller or supplier has obtained the authorization of the intellectual property owner of the complained product or imported through legal and formal channels; ● The seller or supplier has registered the intellectual property rights of the complained product. 4. Complaint handling ● After the seller's complaint is submitted to the complainant, the complainant needs to handle the complaint within 3 calendar days. If it is overdue, the system will successfully appeal and the product will be restored to the shelves. If the complainant disagrees with the complaint, Dunhuang.com will intervene to make a ruling. ● If the seller's product is finally determined to be infringing, the seller shall investigate all similar products in the store by himself to avoid being complained again, resulting in account penalties. For relevant penalties, please refer to the Rules for Violations and Punishment 5. Intellectual property penalty inquiry The seller receives a third-party intellectual property complaint. If the complaint is established, the seller's account will receive the corresponding punishment. Sellers can log in to the "My DHgate" - "Mertomer Management" - "Punity Management" - "All Penalties" page, and click "Intellectual Property Complaint Punishment Details" to view it. As shown in the figure: 5.1 The seller can learn about the overall rules of intellectual property penalties, the penalties, the cumulative number of current complaints, the progress of penalties and tips for the account facing penalties on the details page. 5.2 If you want to view the specific situation involving relevant brand penalties, you can "view the penalty details". On the details page, you can enter the "Product"-Product Diagnostic- "Violation Pending Product"- "Brand Complaint Product" queue and "Intellectual Property Complaint Product" queue through the product number. (Source: Dunhuang Network Help Center)
Dunhuang Network ObservationMay 9, 2020
1. Product upload page, size chart options, choose to create a new size sheet, and select the corresponding size template (if the size template has been set, you can choose to refer to the size template). 2. Check the size information of the horizontal and vertical axis required. For example, if you need to set the shoulder width attribute of size s, check the box in front of S code and shoulder width (if there is no box in front of the property, it means that the attribute is required). 3. If you have any questions during the setup process, you can also refer to fill in help and measurement references. 4. After filling in, you can click the preview and confirm to save it to complete the creation of the size template. ( Source: Dunhuang.com)
Dunhuang Network ObservationMay 9, 2020
Risk control investigation refers to the necessary investigation of abnormalities in the seller's account or transaction. The following are the complaint evidence, evidentiary requirements and related examples that the seller needs to cooperate with the risk control investigation. For details of the penalty and the specific complaint information that requires the cooperation of the seller, please refer to the penalty notice issued by the platform. 1. Product inventory map [evidence requirements] 1) The product in the inventory map cannot be packaged, and the packaged picture cannot be provided, and the specific characteristics of the product can be clearly identified in the picture; 2) The registrant is required to appear on camera. 3) Field shooting is required, and product promotional pictures cannot be provided. 4) The actual business product correspondence needs to be provided. Stock picture [example] 2. The purchase contract of the actual business product [evidence requirement] 1) It should include the specific name, quantity, unit price of the product and total amount of the contract of the purchased product; 2) The company name of the Dunhuang network account (i.e. the buyer) or the name of the registrant shall be displayed; 3) The company name of the supplier shall be displayed; 4) It needs to be stamped. The red official seal of Yingshang Company; [Example] 3. Screenshots of website procurement that actually operate products in the past 3 months [evidence requirements] 1) It is necessary to include the order details and logistics information screenshots of the account on the procurement website; 2) The login name, consignee information and consignee address of the purchase account need to be displayed. If the consignee and the contact person of Dunhuang.com are inconsistent, the relationship between the two should be indicated; 3) The name of the supplier's store needs to be displayed. [ Example] 4. Penalty order number, order logistics order number, logistics delivery bottom order and proper delivery information of the logistics official website [evidence requirements] 1) The specific order number, logistics order number of the order and logistics delivery bottom order provided in the penalty notice need to correspond one by one; 2) The logistics delivery bottom order needs to have the title of the freight company and the address of the recipient; 3) Uncommon logistics methods need to provide the official website of logistics. [ Example] 5. The settlement bill or freight certificate with the specific waybill number of the freight company [evidence requirements] 1) The background management account information of the freight company needs to be displayed, including the name of the specific freight company, account name and other information; 2) The specific logistics order number needs to be displayed, and includes the mode of transportation, destination country, freight status and delivery. Time; 3) The amount of the fee, the weight of the package and the volume of the package need to be displayed. [ Example] 6. The weight chart of the actual shipped product [evidence requirements] needs to show the weight and number of items on the product packaging chart [example] 7. Screenshots of offline communication with the buyer (if offline communication with the buyer causes the order information to do not match, it needs to be submitted in this column) [Evidence Requirements] 1) The screenshot is required to contain the communication content between buyers and sellers for inconsistent product descriptions; 2) The buyer's offline contact information needs to be displayed. [ Example: 8. The improvement plan for the seller's account problem includes but is not limited to the following: 1) the root cause description of the account problem leads to false waybill number, non-sale transaction, inconsistent goods description and other business problems; 2) The remedial measures taken is to solve the current problems in the account, such as orders that have not been delivered. Orders are issued in time; orders that cannot be shipped within the lead time, communicate and negotiate with buyers in time, etc. 3) The long-term business plan of the store. According to the store's own situation, the long-term rectification plan is formulated from the stocking capacity, logistics company selection, order delivery process improvement and other aspects. 4) The specific improvement indicators and improvement cycle. The seller needs to formulate corresponding changes according to the specific business problems pointed out in the risk control investigation notice. Good indicators and improvement cycle. For example, due to the investigation caused by serious false waybills, sellers need to promise to reduce the store's false waybill rate from 10% to 2% within 3 months. Note: Sellers need to reasonably set the target value and cycle days for improvement according to their own problems. The platform will continue to pay attention to the operation of the store. If it fails to improve as planned, the platform will deal with the account according to the specific situation. ( Source: Dunhuang Network Help Center)
Dunhuang Network ObservationMay 8, 2020
I. Automatically match product keywords. When you log in to the "My DHgate" - "Product Management" - "Add New Product" page, you will see the selection category area, as shown in the figure: after you enter product keywords, the system will automatically provide you with less than 5 recommended categories; in addition, the system will also Provide you with less than 5 categories you use most often, as shown in the figure: 1." Category Search: In this column, you can enter the text (English) contained in the category you want to find, click "Search", and you will see that the system will recommend categories within 5 according to the content you searched. You can view the recommended results in 2. You can select categories according to your product. . If you don't know which category your product should put in, you can try this method to select a category for your product ^_^;2." The categories you have used": In this column, the system will automatically provide you with less than 5 categories you use most frequently, from which you can select according to your product; 3." Your current selection is: The category you selected will be displayed here; 4." Publish new products now: If you have selected the category, click the "Publish new products now" button. How to manually select the directory: You enter the category selection page, where you can select the directory step by step until the last level. The directory you have selected will also be displayed at the bottom of the page, as shown in the figure: How to search the buyer's page: You can open the buyer's page https://www.dhgat e.com/#hp-head-8, enter your product keywords to search, check other sellers' product categories, and then return to the Add Product page for manual category selection Tips: It is recommended that you be sure to select the appropriate catalogue for your product, otherwise it may lead to your production. If the product fails the review, the launch time of your new product will be delayed~ (Source: Dunhuang.com)
Dunhuang Network ObservationMay 8, 2020
I. Line name: ePacket-Yanwen Collection, Dunhuang Airlines Ordinary Package, Dunhuang Airlines Registered Package Before surfing the Internet: Express mail with collection information or handover certificate and no online tracking information 7 calendar days after receipt and sending: compensation for the procurement cost value (up to RMB100/ticket), and return Fee (if charged). After surfing the Internet: No compensation is provided. II. Line Name: Yanwen Special Line Tracking Package - General Goods, Yanwen Special Line Tracking Package - Energized Before surfing the Internet: Express mail with collection information or handover certificate and no online tracking information 7 calendar days after receipt and sending: compensation for the declared value of the goods (up to RMB200/ticket), and refund of freight (if it has been collected) ); After surfing the Internet: 1) Enquiries can be submitted 10 calendar days after receipt and mailing, and parcels more than 60 days will not accept inspection and claims; 2) If the goods are lost after arriving at the service provider, the freight will not be refunded after confirmation by our company, and compensation will be compensated according to the declared value, up to RMB200/ticket; 3) If the service provider The website shows the receipt, but the recipient feedback that the package has not been received. Our company will assist in the inquiry, but will not provide compensation. Claim: The goods were lost between Yanwen warehouse and the service provider, that is, the loss was confirmed before surfing the Internet. The claim for compensation needs to be submitted: Yanwen has received and sent or has a handover certificate signed by the driver. If the goods are confirmed to be lost by the terminal service provider, that is, they are confirmed to be lost after surfing the Internet. The compensation application needs to submit a certificate: 1) Screenshot of the online transaction of the platform + screenshot of refund; 2) If the goods are arranged for non-refunded, the screenshot of the online transaction + dispute content + resend order number of the platform need to be submitted. III. Line name: Dunhuang ePacket- Putian confirms that the package is lost abroad, that is, it is lost in the warehouse; it has been put into the warehouse, but there is no out-warehousing information: compensation according to RMB80/KG; domestic export records: no compensation is provided; claim: provide waybill number verification. IV. Line name: Dunhuang ePacket-Changsha confirmed that the package was not abroad but the package was lost, that is, the loss in the warehouse: compensation for three times the domestic postage; domestic export record: no compensation. V. Line name: Dunhuang ePacket - Lost or lost by customs before surfing the Internet in Guangzhou: compensation 60/KG + refund freight (if collected); domestic export record: no compensation. VI. Line name: In the following cases, Dunhuang ePacket-Yiwu will be compensated 60.00 yuan/KG according to the weight of the package sent by the customer. The maximum compensation is RMB200.00 per piece; it is confirmed that the customer's package is received and entered into the system without online information; there is only one receiving and sending information after the package is received and sent, and there is no shipping information within 20 days; only one receiving and sending information has not been delivered within 20 days, but the returned by the post office within 30 days is not included in the scope of compensation; the customer does not Those expressly prohibited by the state and postal departments include but are not limited to (inflammable and explosive articles; murder weapons; liquid powder; charged magnetic); customers who violate the fourth clause will not refund the freight; they will also be fined 500 yuan per ticket; domestic customs deduction has been verified to be non-repensable for contraband, and the goods will not be returned. VII. Line name: Dunhuang ePacket-Xiamen Jimei Warehouse, Dunhuang ePacket-Fuzhou goods are confirmed before being lost before being handed over to the post office (not surfing the Internet) after warehouse operation, the freight will be refunded and compensated according to the declared value, up to a maximum of RMB400 yuan; the post office does not provide compensation for lost parts after surfing the Internet. Service; For parcels that have been returned by mistake due to security inspection problems on the Internet, in principle, the post office will arrange for reshipment. For parcels that have not been shipped and returned to our company, the parcel will be returned, and the postage refund fee needs to be subject to the post office adjustment (such as non-refundable if the post office cannot adjust the bill)); For parcels seized by the customs, the parcel will not be returned, no Postage refund; For prohibited goods: if parcels such as flammable liquids, powders, gun control knives and other parcels are seized by the customs, the parcel will not be returned, the postage will not be refunded, and the circumstances will be handed over to the police for handling; additional services such as delay, damage compensation and inspection of mail will not be provided for the time being. For problems such as no service country or no return due to no Internet access caused by the suspension of service issuance, the return freight will not compensate the value of the goods. VIII. Line name: Dunhuang ePacket-Nanyang domestic section lost or lost by customs: RMB40/KG, and refund the freight (if collected); domestic export record: no compensation is provided. IX. Route Name: Putian e-mailbao, E-mailbao United States Priority (Putian) Those who lost pieces before the warehouse did not surf the Internet, or were detained for inspection due to customs problems, and failed to release the export: compensation 60/KG and refund of freight; after normal export: no compensation, only assistance inquiries. X. Line Name: Sino-US Air Line (Prussianal Cargo), Sino-US Air Line (Electrified), Dunhuang Brazil Special Line, Sino-US Special Line Small Package ZY-Epidemic Prevention Product Goods Are Lost Or The Internal Parts Are Completely Damaged, Compensation Shall Be Paid In Proportion To The Actual Loss (value Of The Purchase Cost Of The Goods) And The Freight Is Refunded, But The Maximum Amount Of Each Piece. No more than twice the freight. Claim: Deadline for compensation acceptance: an application must be submitted within 30 calendar days after delivery, and it will no longer be accepted after 30 natural days; all issues should accept the principle of first investigation before compensation, and relevant information should be required according to the requirements of the channel. The service provider's official website shows the receipt, but the customer said that he had not received the package. Our company will assist in the inquiry, but will not provide compensation. XI. Line name: The loss of Dunhuang China-Europe public railway parcel line shall be compensated according to the declared value, and the total compensation price (including freight, if it has been collected) shall not exceed RMB100. If the product is suspected of infringement or illegality, the product declaration is inconsistent with the actual situation, which will not be compensated, and our platform will not bear it. At the same time, our platform has the right to investigate relevant liabilities and losses. XII. Line Name: Railway Special Line Registered Small Package (Dutch Post), Railway Special Line Small Package (Dutch Post) - Special Goods, Railway Special Line Large Package - (Dutch Post) Lost before surfing the Internet: Compensation according to the declared value, up to a maximum of USD 100. Moreover, the maximum amount shall not exceed three times the freight (registering fee shall only be counted once); after the service provider delivers it to KLM, the loss or damage of the goods shall be compensated according to the declared value, up to a maximum of 25 euros, but shall not be liable for indirect losses and unrealized benefits. Claim: First investigation, and then compensation. The goods will be inspected within 18-45 days after the goods are online, and will no longer be accepted after the deadline. The time for the post office to verify the reply from the destination country is generally more than 2 months. 13. Line name: During the period when the Central European energized special line is registered and the Mexican special line cargo warehouse is sent to the final delivery logistics company, the goods are lost. After confirmation, the original freight will not be refunded, and the value of the goods will be compensated at 3 times the freight. After the goods are delivered to the final delivery company, they are lost. After confirmation, the original freight will not be refunded, and the value of the goods will be compensated at 1 time the freight. Claim: Compensation acceptance deadline: A written claim can be filed within 60 days after the cargo warehouse is issued, and the claim will not be accepted within the deadline; Claim claim information: if a refund occurs, provide a screenshot of the platform's online refund certificate; if there is no refund arrangement, provide a screenshot and receipt of the platform's online transaction certificate. The shipper communicates the replacement information certificate and the reissuing waybill number. 14. Line name: European preferred special line - (general goods - East China), European preferred special line - (general goods, energized - South China), European preferred special line - (general goods, energized - Hong Kong warehouse) lost before delivery: refund freight, and compensate for the low value of declared value and freight; loss after delivery: no compensation, non-refundable freight . Claim: For parcels that meet the claim conditions, the customer needs to file a claim more than 25 days to 45 days from the date of export operation of the goods, which cannot be accepted in advance or beyond the claim period. XV. Line name: UK Priority Express - (Prussianal goods - East China), UK Priority Express - (Prussian goods, energized - South China), UK priority delivery - (Prussian goods, energized - Hong Kong warehouse) lost before delivery: original freight cancellation, parcel declared value / parcel actual freight / RMB 100, take three low value compensation Compensation; loss after delivery: declared value of the package/actual freight of the parcel/100 RMB, and the low value of the three will be compensated. Claim: For packages that meet the claim conditions, the customer must file a claim within 15 to 45 days from the date of export operation, and cannot be accepted in advance or beyond the claim period. XVI. Line Name: The Brazilian Express Promotion Line confirms the loss or loss of goods due to the warehouse, and compensates the declared value, up to RMB300/ticket. XVII. Line Name: Mexico Sensitive Special Line and Chile Dedicated Line confirms the loss or loss of goods caused by warehouse reasons, and compensate for the declared value up to USD 50/ticket. 18. Line name: Canadian virtual warehouse, Canadian sensitive special line, Canadian epidemic prevention special line service provider system has entry and exit records, and Canada Post has not withdrawn: compensation according to freight + declared value (the maximum amount of declared value compensation is 20 Canadian dollars); if the postal service has been withdrawn, according to Freight + declared value compensation. 19. Line name: Canada's UPS express service provider system has an entry and exit record, and UPS has not been withdrawn (i.e. there is no UPS Canada origin Scan trajectory information): compensation according to freight + declared value (the maximum declared value compensation is 20 Canadian dollars); there is UPS withdrawal. Trajectory (i.e. UPS Canada origin Scan trajectory information): After being confirmed by UPS, it is executed according to UPS's compensation standard. 20. Line name: American Priority Special Line (CNE) does not provide inquiry and claim services after the United States Road goes to the parcels abroad; foreign non-Internet shipments need to initiate an inquiry with the service provider within 30 days from the date of delivery. After investigation, it is confirmed that the lost part will be compensated for double freight, up to RMB 200 yuan. Claim information: Screenshot of the platform's refund or reissue order number. 21. Line name: The U.S. Economic Special Line (CNE) does not provide inquiry and claim services after the U.S. road to the parcel is connected abroad; if the goods are not online abroad, you need to initiate an inquiry with the service provider within 30 days from the date of delivery. After investigation, it is confirmed that the lost part will be compensated for double freight, up to RMB 100 yuan. Claim information: Screenshot of the platform's refund or reissue order number. 22. Line name: American preferential line (CNE) compensation standard for not leaving the warehouse: that is, the goods have CNE collection information, but there is no operation record, or the CNE has operated the goods but have not been sent. After investigation, it is confirmed that the loss, the cost value of the compensation shipment shall not exceed RMB 200 yuan. If the freight has been charged, the freight will be refunded; claim information: proof of cost value. Valid cost value proof description: https://www.cne.com/news/article/35415 Compensation standard for not surfing the Internet: the service provider did not surf the goods, and the investigation confirmed that the lost items will be compensated double the freight, up to RMB 200 yuan. Claim information: Screenshot of the platform's refund or reissue order number. Online compensation standard: If the goods are investigated after the service provider's official website is online, the declared value of the compensation will not be refunded, and the maximum amount shall not exceed RMB 200 yuan. Claim information: According to the information required by the channel service provider's claim, subject to the customer service notice. There is no compensation service for damage or shortage of goods, return, inspection, fragile goods, delays and other force majeure factors after delivery. The United States does not provide claim services after surfing the Internet. 23. Line Name: Italian Priority Line (CNE), Italian Economy Line (CNE), Italian Special Line (CNE), European Priority Line (CNE), European Economic Special Line (CNE), CNE Global Special Line Unexited Compensation Standard: That is, the goods have CNE collection information However, there is no operation record, or the CNE has operated the shipment but has not been sent. After investigation, it is confirmed that the lost, the cost value of the compensation shipment shall not exceed RMB 200 yuan. If the freight has been charged, the freight will be refunded. Claim information: proof of cost value. Valid cost value proof description: https://www.cne.com/news/article/35415 Compensation standard for not surfing the Internet: the service provider did not surf the goods, and the investigation confirmed that the lost items will be compensated double the freight, up to RMB 200 yuan. Claim information: Screenshot of the platform's refund or reissue order number. Online compensation standard: If the goods are investigated after the service provider's official website is online, the declared value of the compensation will not be refunded, and the maximum amount shall not exceed RMB 200 yuan. Claim information: According to the information required by the channel service provider's claim, subject to the customer service notice. There is no compensation service for damage or shortage of goods, return, inspection, fragile goods, delays and other force majeure factors after delivery. Canada and Brazil do not provide claim services after the parcels are online abroad. Claims: All issues need to accept the principle of first investigation and compensation, and claims need to provide relevant information as required by the channel. 24. Line name: E-speed treasure (Putian) - priority, E-speed treasure (Guangzhou) - priority, E-speed treasure (Shenzhen) - loss before delivery of the destination country postal priority: refund freight, compensation according to the declared amount, compensation standard RMB 100/KG, up to RMB700; after delivery of destination country postal post Lost: It can assist in the investigation. Determined to be lost, compensation shall be made in the declared amount up to RMB 700. ( NOTE: LOST CHECK ORDER: THE SENDER MUST NOTIFY IN WRITING, AND DHLINK ONLY ASSISTS WITH IT, BUT DOES NOT GUARANTEE SUCCESS. The opening inquiry time of Dutch Post is 18 working days after surfing the Internet) XXV. Line name: E-speed (Putian) - economy package (pure goods & energized), E-speed treasure (Putian) - economy package (DG dangerous goods), E-speed treasure (Guangzhou) - economy package (pure goods & energized), E-speed treasure (Guangzhou) - economy Small package (DG dangerous goods), E-speed treasure (Shenzhen) - economic package (general goods & energized), E-speed treasure (Shenzhen) - economic parcel (DG dangerous goods) lost before delivery to the destination country postal: refund freight and compensation RMB65/KG. ; lost after delivery to the postal service of the destination country: it can assist in the investigation. Subject to the results of UPU's commitment to compensate services (not exceeding RMB120/piece). 26. Route name: E Express (Guangzhou) Since July 1, 2019, e express mail can voluntarily choose the insured service. The sender calculates the declared value (converted into RMB at the exchange rate of the same day, up to 20,000 yuan) according to the declared value of the documents and articles. The insured premium shall be 0.8% of the declared value. Charge, the minimum price is 1 yuan. The mail receiving and sending limit is 20,000 yuan. If the insured e express mail is lost or completely damaged, compensation shall be made according to the declared value, and the partial damage or short shall be compensated according to the actual loss value, but the maximum compensation shall not exceed the declared value, and the basic tariff collected shall be refunded at the same time; if the uninsured mail is lost or the internal parts are completely damaged, it shall be in proportional to the actual loss. Compensation, but the maximum amount per piece is not exceeding (2* down payment + 2 yuan/50g), and the postage paid by the sender will be refunded. Note: After paying the compensation, the compensation must be returned when the mail that was originally thought to have been lost is found. Disclaimer: (1) Postal enterprises do not insure consignment mail, but the sender can purchase insurance from a third party through the postal enterprise. ( 2) Postal enterprises shall not be liable for the loss, shortage, damage or delay of express mail caused by force majeure, including: earthquakes, tornadoes, storms, floods, fog, wars, air crashes or embargoes, etc.; riots or civil disturbances; labor strike disputes, etc.; inherent defects or characteristics of the mail itself; sender No inquiry and no claim for compensation has been made for four months from the date of delivery of the mail; the mail violates the mandatory prohibition and restriction, and has been confiscated by the state administrative organ or dealt with in accordance with relevant laws; the outer packaging is intact, any claim arising after the recipient signs for receipt normally; indirect economic losses caused by the loss, shortness or damage of the mail and Losses caused by express delays; losses exceeding the declared value of mail. Except for conflicts with applicable laws, all disputes related to this clause will be governed by the laws of mainland China and shall be subject to the jurisdiction of the courts where the postal enterprises are located. If there are no provisions in these terms, they shall be implemented in accordance with the laws and regulations of mainland China and the provisions of postal enterprises, as well as the written agreement between the sender and the postal enterprise. 27. SF Express Compensation Rules (Source: Dunhuang.com)
Dunhuang Network ObservationMay 7, 2020
Guidance on intellectual property rights protection Complainants can openly, transparently, conveniently and quickly complain about common intellectual property infringement through the intellectual property protection system of Dunhuang.com. Guidance on complaints about infringement of photographic works Common infringement of photographic works is the theft of photographic works, that is, theft of pictures. It generally refers to the display of other people's photographs as pictures of their own products without permission. In response to complaints about the infringement of photographic works, Dunhuang has adopted a complaint process different from that of the intellectual property system. Patent complaint guidance Due to the professionalism and complexity of patents and the instability of some patent types, it is difficult to see whether there is infringement only from the patent certificate and the complained product. As the patent owner, the complainant should have a good understanding of the patent claimed, so the complainant needs to provide more information when making a complaint. Evidence materials and detailed reasons for the infringement of the complainant's patent rights by the complained party's products. Article 5 Avoid the risk of infringement Product source management 1. For production enterprises: know whether the appearance, technology, or brand of the products they produce have been registered intellectual property rights; actively register intellectual property rights for the products developed by the company. 2. For traders: purchase carefully, understand the supplier's qualifications, ensure that the supply is legal and formal, and know whether the supplier has the right to produce and sell the product; standardize transaction procedures and keep transaction vouchers. Brand sales qualification application If the product sold has a registered trademark or is imported through legal and formal channels, the seller can email the authorization certificate or purchase certificate to shouquan@dhgate.com to apply for brand sales authority. For details, please refer to the Intellectual Property Management Standards. Store and product management Store name: When setting the store name, you should pay attention to the use of words involving registered trademarks of others in the store name. If the words involve registered trademarks of others and the products sold by the store are similar to those protected by registered trademarks, it is also prohibited to use in the store name. Avoid complaints of intellectual property infringement and take unnecessary legal risks. Store decoration or release products ● It is forbidden to use or re-edit other people's original pictures, text or videos; ● It is forbidden to use image processing tools to cover all or part of the logo ● It is forbidden to use brand deformation words/derivatives ● It is forbidden to publish and imitate the representative representative of well-known brands. Suspected product with pattern, shading or style. ● If brand information is released, you need to send an email to shouquan@dhgate.com for review. Product review At the time of release of the product, after the product is reviewed and returned or removed from the shelves due to infringement, the seller shall confirm whether the brand of the sold product or the logo, keywords, pictures and other information on the product display page involve the registered intellectual property rights of others according to the audit reasons. ● Intellectual property involving other people's registered intellectual property rights: The seller or supplier has been authorized by the intellectual property owner: provide the authorization certificate and purchase certificate to shouquan@dhgate.com. The seller or supplier is not authorized by the intellectual property owner: you need to delete this kind of product by yourself to avoid re-release. At the same time, sellers and delete similar products that have been released. ● Intellectual property rights that do not involve others' registered: Please revise the information to avoid misunderstanding. If the reason for the product being removed from sale is unclear or you can't find any problems, please consult patrol@dhgate.com. If the product is complained of infringement, the seller shall immediately delete the complained product and other similar products in the store to avoid being complained about again. If there is no infringement of the product, the seller should actively initiate a complaint or communicate with the complainant to obtain the complaint. ( Source: Dunhuang Network Help Center)
Dunhuang Network ObservationMay 7, 2020
Q1: What if some function buttons appear or the product does not display properly when operating in the background of DHgate? A: If this problem occurs, it is recommended that you try to update the flash player version of your computer. You can log in to http://get.adobe.com/flashplayer/? no_redirect update, or update using your computer's security software. The IE kernel version is mainly for browsers with IE browser as the kernel, such as IE browser, 360 security browser, etc. It is mainly for browsers with autonomous kernel, such as Firefox, Google Chrome, Safari and other warm tips: flash pl Ayer is divided into IE kernel versions and non-IE kernel versions. Different versions need to be updated according to your browser Q2: Why can't my product be seen on the home page? A: Dunhuang.com will occasionally take the initiative to choose some particularly high-quality products to recommend on the homepage. It is recommended that you can further optimize your products, choose appropriate freight methods and more competitive prices. We will also pay attention to your products at any time. Once the corresponding standards are met, staff will take the initiative to contact you. Of. Q3: How to write product titles? A: The title should be clear, complete, vivid and concise. Enter up to 140 characters; it is recommended to fill in more words in the product description column that can allow buyers to search for items when looking for items. Chinese punctuation marks can be entered, which will be automatically converted into English punctuation marks, and up to 500 characters can be entered. A good title should have the following elements: 1. Product keywords, accurate product keywords allow buyers to search for your products more accurately; 2. Product characteristics, such as color, size, style, material, etc.; 3. Special services that can be provided, such as free shipping, etc.; 4. Using more adjectives to describe product attributes can introduce long tail word flow. Note: 1. Wholesale is generated by the system, and users do not need to fill in; 2. Packaging method, the basic information can be optional, and it does not need to be filled in; 3. Avoid abbreviations as much as possible; 4. Store information, such as phone number, address and email address, shall not appear in the title; 5. Brand names are not allowed for non-brand products, product release rules of Dunhuang.com, code of conduct for "selling infringinging products" on Dunhuang.com platform, and enjoying platform protection policies. Warm tips for brand list: product title optimization example: original product title: Wholesale - LED rose ligh t, romantic light, LED rose lamp B0013-50pcs/lot optimized title: Color Changing LED Rose Heart Romantic Mood L amp Night LightRomantic LED Rose Shape night light in colorful changing lightRomantic Living Color C hanging LED Rose Lamp Tea LightQ4: How to fill in product keywords? A: It is recommended that you choose the core words that reflect the product with attributives to fill in, accurately fill in the English keywords describing the product, which can facilitate Dunhuang.com to promote your product in the relevant products or content of the site, and facilitate the flow of filled-in keywords into your product in search engines, thus increasing you. Add sales. For example, if a product is "New White Strapless Formal Prom Wedding Dress Ball Gown", the keyword can be filled in as Prom Wedding Dress, White We dding Dress, Formal Prom Wedding Dress, Strapless Ball Gown, White Ball Gown, White Strapless Ball Gown, etc. Wait, instead of just filling in the Wedding Dress or Ball Gown. Q5: How to write a great product description? A: Short description: Supplement the description of the product in smooth language, and avoid repeating titles and stacking keywords. Long description: Long description will further display the product information that cannot be covered in the product name and specification to the buyer in detail; display the characteristics, functions, services, packaging and transportation information of the product that buyers pay more attention to, so that buyers can understand product-related information at a glance and as much as possible; and You can show the seller's professionalism through some personalized descriptions, such as making templates, in-site links to Dunhuang.com-related products, showing more relevant products to buyers, self-promotion, arousing buyers' interest, etc. Fill in up to 80,000 characters in the detailed description. Considering that Dunhuang.com is facing foreign buyers, you need to fill in all product information in English. So that buyers can accurately understand the various situations of your product when searching for your product. You can also click "Online Translation" hanging on the right side of the product upload page to translate your product information into English. The product information that should be included in the long description: 1) the physical picture of the product, including the overall picture, detail diagram and use process diagram, etc.; 2) the characteristics and advantages of the product; 3) the detailed instructions of the product; 4) the packaging information of the product, whether there are accessories, etc.; 5) the product payment method; 6) logistics method; 7) After-sales service; 8) Service commitment; 9) Language used to show the strength of the store; 10) Reputation of the store, praise, etc. Tips: Detailed product description is an important part of attracting buyers to place orders. If your product has a unique sales background and selling point, please add it to the detailed description. Such an idea will attract buyers to place orders. Note: Try to avoid the following situations: • Prohibit any form of contact information, such as email, company website, SKYPE, etc.; • Any untrue description; • Prohibited and restricted content, product release rules of Dunhuang.com; • Prohibit other links outside Dunhuang.com; • Brand information shall not be abused, the code of conduct for "selling infringing products" on the Dunhuang platform, and enjoy the list of brands of platform protection policies. Q6: My product pictures are copied from other websites. Is this picture OK? A: It is recommended that you take a selfie product photo as a picture, because buyers refer to the product picture when looking at the product, so you should keep the picture consistent with the product. Once the buyer finds that your product does not match the picture, the buyer is likely to ask for a return and refund, causing you unnecessary transaction disputes and even affecting your creditworthiness. Q7: Why can't I see the newly uploaded new product on the buyer's homepage? A: The newly uploaded product will be displayed in the seller's background--in the product to be reviewed, the product will be reviewed, and the product will be searched on the buyer's page 24 hours after the listing status, and the products that have failed the review and are pending review will not be displayed on the buyer's page. ( Source: Dunhuang.com)
Dunhuang Network ObservationMay 7, 2020
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