videorecording translation

videorecording translation 

Tang Bao. We mainly introduce what one of our new products is from the following three aspects, which is business factoring, what is the definition of business insurance, the second is how to report, and the last one is our The key content of this section is to explain the connection of a function of each module of commercial insurance, as well as their operation methods. Let's first take a look at what a module is and what is a business

Tangbao's is a safe product launched by the Ali Security Department for AliExpress merchants. Our main purpose is to provide merchants with behavioral risks, the biggest interception or order context and other props to protect you. The education of orders in the store, the spirit of a strong dog and the people is that ours is based on the only attacking power that exists in the struggle link when you say that you are in the prey ban, and you can provide early warning and prevention and control functions for your store's orders by risk

Let's take a look at the 2nd climbing video and a few on the list. At present, there are a few ways to get on the list. One of the two methods can be shown to you through the side of the current page. This path is that we can click on the table first. , there is a My AliExpress in the body, and then there is an illegal module in it, there is a business treasure store, click here to view the expected information, you can enter our products after clicking here, brand the first 2 ways is to go directly by clicking on the click

Then let's take a look at the third row, which is what we will focus on today. It is a function introduction of Yingshangbao, including one of our operation methods. Now we see this interface, that is the above treasure The operation world is faced with commercial insurance. The main functions are divided into three major modules. The first one is to handle your order and the second one is to process and complete the order. The last video, he actively processes the order, we make a detailed description of each module. , let's take a look at a module that will take you to process, not only the order is in this module, then we can see some orders that may have risks identified by the system that we sent to you. What about this risky order? We will display his product information, and then the number member of the order, what kind of risk type of the car's running time to do early warning, and then you need to do some operations depending on the specific, then everyone can give you according to us The information of this risky order, go to check whether the consignee information of this risky order

Some real and effective ones, for example, you can check whether some shipping addresses have garbled characters, such as some of the simplest cases of garbled characters, for example, the other party will deliberately fill in some addresses such as ABCD 12345678. This address is definitely acceptable. No, so this is just the case of garbled characters, or you can make a comprehensive judgment based on some experience in your business philosophy. After you have judged, he can be based on your results. Sit on this action button for some

 If you see this, it means this transaction, if it is a game, it will be fine if the disc player goes down for a while, and there will be such a display in the future liquid for you to go, and confirm that you Confirm that it should be longer than 81, then if you click OK, then we will help you to remove some relevant indicators, and if you have not shipped, we will help you propose relevant indicators, and then we will help you put this transaction Is to do a single

If the transaction between you and 10 is normal, then you can click to confirm the transaction, then you can perform a normal contract. If you click to ignore the warning, it means that the family is unwilling to do so. Go to verify, you don't want it to run, then you go to check it and call for an immediate order. After that, your transaction is also going to be fulfilled normally, and then we will not do anything about this order. Operation. Next, let's take a look at where to get the processed and completed orders. It mainly shows the presentation of a result after you just clicked here on the prison guard's

For example, let's take a look at the information you can query for an order of the first order, which is what kind of product, and then what is its order number. It was at 9:00 pm on June 24th It was run at 05 minutes. It is because the risk of attack is just one time, please check whether the worry is abnormal, because this risk is a warning for you, and you did not perform any operation for more than 15 days. , and then, the system defaults to this

For example, the second order, the second transaction, and then we can see that the captured information is the tone of his reminder at 9:05 pm on June 24th, and then what is the product information and what is the order number, These can be seen. What is the risk type, is the attack risk, and the judgment result is a normal order, that is to say, after you clicked to confirm that it is normal, and then there is a blind date, that is, you will be normal in the

Then the third transaction, the same is true, because of the risk of attack, Xu made an early warning, you clicked after confirming a click, and then I helped you. If you did not play, I will help you I have done automatic closing of orders, and proposed that there is no selling rate, and support is not shipping. Next, let's take a look at the third module day when he took the initiative to process orders, but here, we can find out that the platform takes the initiative to help you deal with it. order, we use it to identify the order that is sure to be risky, and then directly handle it for you. You don't need to do any operation for these orders taken here, you just need to check it

In the next section, let's take a look at how to switch accounts, including how to check which account Ning is currently logged in. In the upper right corner, there is an avatar and a nickname. Here you can see that you are currently logged in. Which account, if you do not want to log in to

 this account, and you want to go to another account, click it, and then click to switch

After checking, the page will look like this in the future, you can click again. In the next section, let's take a look at how to switch accounts, including how to check which account is currently logged in. Here in the upper right corner Then there is a price reduction, that is, you will be a normal order in the

Then the third transaction, that's the same reason, because the risk of attack made a warning, and the click was after confirming a click, and then we went to help you, and if you didn't play, we went to help you Doing automatic kuantan, eliminating the rate of not selling a family, and supporting non-delivery. Next, let's look at the third module platform to actively process orders. Here, we can find out that the platform actively helps you to process orders. , we use it to identify the orders that are definitely risky, and then directly process them for you. You don't need to do any operations for these orders taken here, you just need to check

Next, let's take a look at how to switch accounts, including how to check which account Ning is currently logged in to. In the upper right corner, there is an avatar and a nickname, where you can see the account you are currently logged in to. Which account is it? If you don't want to log in to this account, you want to go to other sites. If you want to check it, click it, and then click to switch

Just click, the page will look like this in the future, you click to download 3199 different accountancy, that is to say, log in to a different account, click and click. Just click, it will definitely make you feel comfortable in the future Account and password, after you click and enter it, you can contact to log in. Then you will switch to another account at this time. If you want to know more about the situation, you can click the right There is a help document in the lower

After the contact is completed, it is a user manual of your Tangbao, you can check it. Okay, this is what we are going to explain today, thank you for watching.

No one has years to years to give

Hello everyone, good afternoon everyone. I will be with my friends later. I am a participating child. My name is my partner. Next to us is the little assistant who is at our wedding banquet, called Big Fatty. This afternoon, I will share with my classmates. The so-called fake receipt in the soup refers to the time when we delivered the package to the unit when we were in Mudibo. Then, the logistics provider of our destination showed that the order was delivered together, but the consumption The interviewer raised his hand and said that if we didn't deliver to this situation, how did we make some improvements? If we made some improvements, this can be

 given to big merchants, or to their consumption. The client's clients have had some great experience with their

OK Hello, everyone is fine, then we will start today, and then let's introduce ourselves first. I am a partner of my family who participated in the second grade. If you are a rookie, I am mainly responsible for the experience of that merchant. Everyone can do this. Seeing that the management of false receipts we are talking about today belongs to a branch of the business enterprise. If it is not good for the business family, we will make some improvements. If you are fat next to people, it is a small part of our business experience. The assistant, he can write, and I will carry out some internal improvement of the business together. Of course, our order experience team is a very large team. There are many students participating. There are many students participating. In the middle, I just say that and follow everyone. That is to say, if I do some publicity with the merchants and communicate with the merchants, I often have my fat classmate and her call the merchants and tell me to tell the experts and friends, if we do these actions, we will If we have done something OK, we will follow the official words of the management of the false

Before we start, let's talk about it first, that is, what is a merchant's sample, how do we go about the up and down experience, first of all, the merchant's experience must come from the small partners of the merchants, many small partners, and then How do we get everyone's merchant experience, that is, we will pass various questionnaires called merchant satisfaction surveys for a while, and you will see that every month, including every month, we will be at that speed. There is an inner way of pushing on the platform of Selltong, and everyone must do a questionnaire for such a competition, because the questionnaire can not only give such a score to our rookie logistics, and then another world There are not a lot of open and give up, you can learn some of your thoughts on him on the open machine, and then we will read all the ideas you have done. After reading, we will make some easier to do, or It is said that some of the most vocal family business ideas have been integrated into a project, such as how about Xiao Xianrou, and then we will go and give

Deleted, so everyone must read our opinion on the stuffy nose question, and then I saw that there are many beach friends who have been doing pizza questionnaires all the time, and everyone will turn over and say that if we did the questionnaire, no no Reply, useless, no feedback, is there something fresh from

Today, we will also answer some of the questions that you are more concerned about on the meat skin. In fact, I actually want to tell you that we are not saying that there is no feedback, nor that we have not done it, but that he has a lot of voices. Then you can see the words here, I and the two classmates may not be too late, because all the voices of everyone are to give some

 feedback, and all the businesses call independently, so that is what we are saying now is to that In terms of business experience, we have done some things that can bring us and business activities closer. We are in PPT, and finally there is a big fat here to make a D area, and then help, you can talk about some of your hero's future operations. That method or business friends, how can we add the QR code of the flora in this nail will not be placed at the end of this PPT, everyone is welcome to participate actively, and then he will occasionally have some If you have any questions, you can give feedback directly in our group, and I will be

During this time, I will take time to look at some problems, and then maybe I will check the problems you said you will be concerned about. If you get a certain email, you can solve the organic sales. I will give you instant feedback in the group, and I hope you can give me feedback Be patient, because some problems are not to be solved soon. I hope you can understand. Thank you. That is to say, at the last word, we built a business for Zhang Jiahao, who wanted to interact with us, and raised the price. Ding Qun, when you download the PPT, you can take it and pick it up and download it and scan the QR code. After scanning the code, you can join our group. Of course, this group chat must be in peacetime. Everyone's usual rookies think, or the link on the 6-speed Express, which one here is

If you recognize that you have some questions about your seniors being shortlisted, I suggest that you still think about the material, or go to the customer service side. If we do it on our side, we hope that everyone can hear some different voices. For example, some merchants say rookies, I think you guys. Right, it doesn't seem to be expensive now, so we hope to hear the merchants like this, he said we just say what you are and how much weight is expensive to send to Brazil, And you must tell us that we are more expensive than what you found like this, otherwise everyone has grown so much until now, some other prices must be higher than us, and some other homes give us one, so Everyone is saying that you must be specific and meticulous when you call us in advance. When you go to that place, you can check that everyone has caught such a link, and then the other one seems to be joining him as a friend, that is, if you say the three Add friends, in the case of similarities on your side, if your business friends are relatively large and your business is relatively large, you can basically follow the situation of the average order volume and visa. Contact my little kid who wants to go to the soup side, and then we will make an apple here, so this time we will have some heights for

First, the experts and friends came to his door to conduct some special interviews with private enterprises. For example, in December, we visited Shenzhen and came to us. We brought some, such as The lean product manager for the non-standard product, not a simple product manager, and then some experts on market pricing in that market, went to the company of the merchant friend and followed them up, Basically, it will be maintained for one to two hours. What will be the method. At the same time, I will not bring back some shopping mall friends who need these

 problems on our card. In this case, I believe that whether it is for the merchant or the No, yes, especially if you look at it, then we can get a beggar, especially the business of the sun, a better

Okay, thank you everyone, then we will intervene with me, then I will enter this joy, today I will talk about that first, that is to eat. First of all, let's tell you what a bathing sign is, and the background background before and after washing your feet. , and then what are the governance measures of the Provincial General River, the results we have achieved and what are our next stage measures, and at the same time, it will not be for everyone to see. , and then I will show him some of the optimization measures I have done. Well, in the background, I have our little assistant, and the big fat boy wrote to everyone, we are the most suitable for the mathematics class program. I think these are easy, that is to say, but consumers will say that I have not received the goods, and then they will go to the platform area for books, so that we consumers need to put more of our logistics providers in the process of complaining. I went to the platform to ask for help, and then the experience would be very bad. The merchant will definitely receive consultation from consumers at this time. I did not receive the square of the package and people helped me to find the solution of the equation. I need to go to this time. In Heisei, in order to seek a direction for consumers to buy, we have to help consumers find the energy to do these things when they are wrapped, and we also have these experiences for consumers and merchants, and we are more relaxed. Academically, we mean what we

For example, after I am a merchant, you are a consumer, right? Then you will go up and down with me to ask if you love me, how are you, how are you, the consumer on your side has not received the goods? No, but there is a choice on whether to vote or not on the information of my logistics. What should I do at this time is what should I do? This is a problem. The Beidou system is still stuck. Re-open it and replace it, just now The system is a little

Okay, then let's take a look at our words here, that is to say, we have selected some of the countries we are here, and we have selected the country with the most serious situation. There are a total of 24 countries, and you can see idols. Russia, Ukraine, Belarus, Europe, Spain, Portugal, Italy and the Netherlands, Belgium, Poland, Czech ramen, Mexico, Colombia, then Canada and Brazil within a week, and some other Koreans, Japan, Turkey, Israel, Saudi Arabia, the United Arab Emirates, the focus is on these 24 countries, because if these 24 are not big, they basically only cover 85% of the 100% B number on our AliExpress platform, so we think these We gave him a name for 24 countries, called No. 24 24, that is mainly to make a world that puts on such a world. What are our governance measures? First of all, let's do that cosplay

It's still the same, I'm the one, I'm the merchant, and you're the consumer. In the past, for example, if you didn't receive the goods, what would you do? In this aspect, you must go directly to find it. Find 13 companies to ask what you need to do with 50 grams of apples, and

 now I may say

Find out where the apple is going. Before the above point, we used to say that before we did not have that, we signed the receipt. This, this, this, and this thing is right, so if the former consumer did not receive the goods, the consumer Some people need to go there to do some political commentary securities account circulation, admit that they are indeed their food, they did not deliver the goods to you, at this time, he will have some compensation to consumers in logistics, and In some other cases, that painting is not sold by consumers and peaceful people is not a lot of acid in the library, and will promise you that they also can't be found from a long time, so the biggest improvement in our piece is In the past there were our

There is no reason for me to argue with Liu Shang, saying that you did not deliver the package. We reversed this action. Our logistics student proved that he had already received the package that was already Tote. How to prove that we passed the package? It is the unprecedented word. When we do not deliver our logistics to the door, we will definitely see the consumer himself, and then confirm the consumer's information with him, and then give it to the classmates in the consumer's hands. The consumer only needs to be there. Thousands of islands signed his name, then if we still haven't received the goods in this case, or if we still haven't received the goods, we will be smoother, you need to be your relative, he I don’t know if the consumer came to self- certify that he did not receive the package. This is a false proposition. In this case, you can take a look. Does it mean that the somatosensory driving of our consumer is getting better, and then something like this , if the logistics will go up in turn, it will also save his tomb delivery, which is even more sad, because if he says that the delivery is not successful, there is no such a

In fact, in the end, when the consumer came to complain to the consumer who had plastic surgery with her, and only then had the materials to go with him, he actually included a small story in which he needed to directly compensate the materials. This is a story. The one who was born in the logistics business bureau, and then the other one is given to an ordinary sister who is given to the logistics business or to the consumer, and his head counts in the furniture city. On the one hand, it still has nothing to do with material existence. , I am the one who gives me the money, so now we need to be clear in this bottle, and we have also established a fast compensation for consumers, as long as the platform will go to the hospital segment to verify whether the package has been received after a complaint, If this does not receive confirmation, the so-called consumer will also pay the

These are our immediate measures. I just saw a message from a friend who watched him saying that so far there should be no foreign customers who have signed the receipt. I can only say that the child, you think it is very smart, our current words are part of the persuasion Foreign and foreign logistics providers ask him to provide the pre-acceptance order, and the customer's

 signature is required on the purchase order, but this moment is in the process of Chongqing's gradual replacement and gradual improvement, and we have no way to achieve 100% overnight. The logistics process will be provided, and basically 60% of the logistics can be eaten now. In the latter case, the other 3% and 40 are particularly difficult, and it is difficult to pass the test well, but we will also find a way to Convince Liu Shuang, or use other methods that are more effective for the husband to take some money and take measures to go to the wife. I just continued. We received such a compensation channel. In the past, there was no such a clear wall. , if the skin channel county is inclined to single logistics, when he has no way to provide it, then the platform will directly return it before it

Right, and then, because of the 15 standards that everyone uses, what is the form of this unqualified product, what is the impression that everyone sees, how dare you be brave, right? As long as it is a question of multiplying an integer, see Here, the interests of Chinese merchants and consumers who can get the amount directly from the merchant will be protected. At the same time, the logistics provider whose Chinese theme process has been settled on the side can improve their delivery. This benefit One of the results of improving the delivery efficiency is a result. If the result of the jackpot that hopes to improve the delivery is drawn like this, it is equivalent to hello and hello. Everyone seems to be still acting, and then we still do what we say here. Yes, because we Shanda was in the process of building this and that, and then we discovered that the BP is called er 1, and we can tell you what can be bought with malicious intent. One of the mistakes of governance is that there are many of

That is normal, the receipt will be confirmed, and the payment has been received, but sometimes the buyer may complain to you why I did it after receiving the goods. This is also a loophole installed in a platform. , and then caused a lot of losses to me during the holiday, and then we also mentioned this, this, this, and that buyer, and also did some research, and then the platform also made some land planning and complained that it did not receive the goods. The unit will meet, and these customers will first evaluate that the customer may provide more proof to the customer. If the corresponding materials are not provided, they will not be allowed to go there. If they are provided, they can complain like a normal customer, which can intercept part of the Malicious buyers to our merchants will reduce part of the

There are no written rules to continue to optimize this matter, and the guarantee will be more and more perfect. 1. Update the information to us on the academic background, and we will also do some optimizations to the platform. It is a big deal. I said that everyone is welcome to join our spiked shoes. The actual buyer is very simple, right? You buy it. If you have the money to come out and your buyer arrives, you only need the signed visa signature. If only Xiaoqingdao Auto needs to sign, wouldn't this reduce your malicious investment opportunities? If you say a certain Some buyers, his low-level executive, was taken away. He couldn't have signed a messy

 name in the summer, but he forgot and said it later. At this time, he will complain that he loves me is not protected. Is this money? My, then we have had big data and big data with him and see you, then you, the buyer, will be prepared to join the part of the Great Wall County that was bought maliciously on our side. In this case, what do you think? If you want to talk about him again, if you want to talk about it again, go to

It's not easy. This is our third piece. If you can buy your own private meeting, the project just said that we have left. We have covered more than 80% of the large number, so the 80% more large number is in 34. If one country supports 24 countries, we will see that every line can be seen by him, and then that line has not performed well recently, or each line, recently found that the complaint will be There are more, I will give him that, because we still create every week now, will we have a meeting with the classmate who does not have that, we will give him all these situations when we are open, this is It is a series of detailed actions that we

Then I can take a look at the results we have achieved. In fact, all this is not achieved. This is also to talk about the progress of the construction. We were the earliest when we were in June of this year. In June of this year, we said that he voice, so I decided to go to a special group to govern Chengzhang, and then we launched Germany, France, Spain and Japan in September, and more countries in October of the 20th station, and by December 29th At that time, we were the one with 24, 24 and 24, and all the lines were all online, and all of them were online and completed. Then, in fact, I also have a very good one, that is, in the process of our anger, I got a very good one. The headache is a problem. At present, he has no good solutions on our side. Then he can tell his business friends what he has to say. I hope that friends can also give us some better opinions. We found that in the The flag of the United States means that the communication between the local country's postal politics and express and more is particularly difficult, and all the postal materials are for us and our

They are all retail investors, but that section is very slow, and it means that when our rookies send messages to them and ask them to help check and check and check these meals, there are not many of them, so it is not a special surprise, so here is Let's see if his friends can exert their power to beat everyone, and help me see if there is any way to do it, or if there are any better cases around me, and one has dealt with a similar situation. It can give us some new ideas, and we can do some expansion in this regard. The following words can be a relatively simple picture of culture. This is a flow chart, which can be said from consumer complaints to the end of our words. , Because of the previous consumer situation, let's take a look at the situation again. You are the consumer and the merchant. What did the consumer do when they saw the situation, and then what will I do at this time? I asked, what happens to the customer service when I have this order? If some big soup sellers do not have orders that are above that habit, their customer service will be very, very good, and then they will not be able to get in touch until we are there.

 But in the case that we have done so many chain paths before, the friends who went up at this time only need to do a two-step story, what is the first part, that is, our consumers go to the logistics provider for consultation, and the priority is to consult some

You don't want it now, I'm singing, you don't need to ask you to go directly to the logistics provider of that unit, because all the calls we made at the meeting have actually been given to Jia Xie and everyone. Sex and 18 are right, then go to the top right to find out what my dad part 2 is like

The platform initiates a complaint, and then, relying on the platform will reflect an advantage of the standard, it will help you get rid of the fat man. That is, there is no need for merchants to participate in this process, but the second step is to say that the consumer is talking to that Is the one at the end that is not doing well here in terms of logistics? If there is no effective process, is it right? Or it is directly at the head of the rookie, and initiating a complaint on that platform. , you don't need to take any action on your side after the complaint is made, because we have just set up a series of such, a subscription bike is going up in the process, you don't need to participate in the rookie directly to enter the The one in the middle of the dispute will not be able to deal with the process. You will detect whether it is the reason for the consumption of the voice or the one-room household process. Whether it is the reason for the consumer or the reason for the meeting, we have a series of measures later. Yes For these measures, there is no need for the merchants to intervene, and some processing and operations are being carried out, so in this case, the merchants can completely change the effect from this to some SF Express and that process. That one step out, you

Take the time to do other things, so that hundreds of orders are made every day. In fact, the complaint process will be over with you. If there is no such thing, you must need the merchant to do something to help. We guide consumers not to look for the hand cream at the end, which is suitable for data verification. In the case of the second part, if there is no result with the logistics Shahe City, it is directly launched on the platform of Caiwei, and there is no need to ask again, he will go. After that, I told consumers that they didn’t need it, and then came over and asked about the need for an action like that of the foreign proletariat party. In this way, the one who participated in the whole life can be released. This is also a situation like ours. To everyone It can be seen that if the consumer seeks help from the merchant, the merchant should first guide the consumer to check the situation with each other. If the consumer is OK with the situation in Liushahe City, he is doing the right thing. If the consumer has both If he did not verify the situation with the logistics provider, nor did he seek help from the consumer, it would be OK if he made a complaint directly on the

Then we will see if he finds the package later. If he doesn't come to the package, our platform

 platform is Cainiao and AliExpress. The notification editor will do some actions, and then no matter what it is, it will go straight to the end. At the end, this tool is very simple and very clear, everyone can understand it, the actions on our side are so simple, and then if we come down first, we will show you how the original sound of the two merchants complained to us. , why do we find these situations? The origin of the first merchant is that the merchant and our buyer found out that one of our packages has not been received, and then we can go to help him check, and then everyone will say yes, in fact, we only have it. Here, I also told the merchant that the first step is to contact the game appointment, and then we also tell you what the German phone number is. Is the first step also entitled to uncertainty and interesting ways, and then the second The post is also the same. The buyer did not receive the information including his words, but also released the information on the official website on the logistics at the end of the dish. I called the game and told the seller to tell the seller, and then let the seller and the buyer go to the local goods. Check it out in the smooth park. In fact, whether you come here for consultation or not, you don’t need it. In fact, do you all handle the same way? Give you a website, give you a phone number, it’s you Do it, the third one can see that the situation is the same, please let the buyer contact the

Go check it out, so here you can see a light consumer contact the local logistics provider and 10, including the second part of the situation, if you verify, if it fails, please send directly to the platform where the sub-platform is G, and the six joint ventures The brand will intervene and the judgment will be taken in Macau. We ask that chubby classmate to help us share these two paragraphs in the freezer, and then if he makes friends, he can share these two words from the 00 group to his father, come down today After talking in this way, and then encountering consumers, I directly copied such words and gave them to

To be honest, we are actually preparing on our side. At that time, we are preparing some words for leading consumers. We will send it to the group. I hope everyone can wait patiently. You want to translate it into German, the voice is not Prepare some syllable trees and some harmony spells. How to cast, pay attention to what snow fields, such as the blood flow of complaints from the headquarters, we do not need our business to go to these steps, it is to talk to customers, and I will prepare some picture books And some of the flowcharts are directly prepared for the double standard. As long as the merchants send these to you, I will accept some additions without consumers changing them. Will there be flowcharts for others? How can they be sent to me? In the group, everyone must remember to join Martin Ding, and then we will be managed by our malicious buyers, and then we will deal with our big fat for everyone to say it

In fact, this is the case when consumers initiate some question meetings. The file search and understanding are those malicious buyers. Then I say some optimization legacy. In fact, I optimize the rules. In fact, one sentence in this test is to identify At the end of this month, it will

 be officially launched, and you can see if there is a decrease in the number of buyers under the exhibition? In fact, the most important thing is to say when our malicious buyer governance process

The rules for the previous block will be less until the end of December. There will be a quick talk about how we manage the national operation quality management in that country. First of all, it must start from the area with high incidence. Are you going to deal with it, right, so it will be No. 24, and the second one will be the country. In fact, we don’t have a lot of logistical sadness, so we will focus on each country, then head A few may be said to be poorly performing innovations and three logistics providers that logistics providers are committed to creating. What is the positioning of that scene, that is to say, this logistics recruit is not performing well, but we are going to help Liu Tangzhi What is wrong with him? Because the partners in the logistics business can't follow, then we will analyze the bad bell sound of this logistics provider. For example, it is because of his systemic problems in logistics. For example, the logistics provider's list clearly stated that there was a problem with its package entering his

Help our friend to improve its system, if it is other voices, such as leaving no injuries, he may feel that it does in some

The logistics is also a headache. Uh, there are many problems before the auntie bought it. The buyer friend, after they came over, they made thousands of words in a mess, and even his rifle was wrapped, based on this. He will also help friends in logistics go online, a series of software, music bank or the one that brings our advanced management experience from China to that coast is based on this, so I will If we see whether it is the system voice or human reason or something, then we will classify it to do some governance. This PPT here is actually to tell Zhang Chang’s friends how we actually do this. A piece of words, and then what our own thinking looks

Then we will talk about the next stage of our measures, we will deal with it later, and let the classmates share it with you. There is also a businessman who reminds us of the latest and most core goals, and I hope everyone is also the one thing that everyone cares about the most, and then What measures are we taking? Next, we will do some consumer education questionnaires, and then go back to analyze the original

The reasons are added and some questions are consulted. It seems that these questions are why it takes time and energy to consult at the meeting in the future, and then we will deal with these problems in the later stage, so that the picture can reduce the restrictions of operators and operators. Pressure, and then it is written that we have some internal optimization measures. For example, we need to involve the center to monitor which areas we are married. If there are relatively high problems, we will establish some project teams to solve them. These need to be

 clear We have expressed some problems, but we still need to optimize the amount of compensation. Maybe everyone thinks that these accompany us have actually established a relatively high, and relatively fast accompaniment. Maybe everyone thinks that some channels may have relatively regular time, and we will continue to

Everyone in the Qujing group seems to say that they don’t seem to see the possibility of some relaxation abroad. What you see may be thank you, thank you, I haven’t established that after death, there may be mild relaxation abroad. There is another point. Is it just holding up, because all we are dealing with now are the five or six standard routes, then I want to see if there are other things. Is it possible to join one of these corners to OK you, the same friends can leave me a message in the background, or thank you for your opinions the day after tomorrow, for our side, the PPT is almost the same , If the picture is about to end, it is the downside risk of some of our recent negotiations, and then

There are not too many Lius here. There are only one or two at the moment, so let me take a look. At present, there are not too many voices. If you can leave a message at the back, you can keep it. If it comes down, we will Wait for the question that can be answered, we will answer it on the spot, very

Actors have limited ability, and if they can't answer the questions, they will be recorded and brought back. My experts have experts to help you to carry out some of the construction. , enterprise, business, enterprise, elite group, please take out your mobile phone and scan our QR code for him to join our religion, and give you a few sites to add time, I think it's good, let's see what's there You can reply to the

Check it out and look at the message. Various possibilities are not counted, and some are continuous solutions as who it is. That is, the one we go to is the autumn one, the one part of the receipt, whether it is the contact at the end. The logistics provider at the end of the nerve end, either can't be contacted, or it can't be solved even if it is contacted. Most of the current difficulties are that most buyers come to the merchant to complain about the problem and solve it. I think this is OK. The problem is very good, but this problem and the fake receipt we just said are actually two concepts. This is whether it means that the merchant's friend has operated it, and the buyer's friend has called it. However, after it is created, it is not I haven't solved this problem. If this is the case, I think the approach is correct. If the synonym is synonymous, you can still come, or you can continue to communicate with the rookie, because in this case, the exhibition will record it and record which logistics provider did it. Not good, then you should also get every corresponding order at the same time, and if it is said that the buyer is in the merchant, in that case, it is not possible to participate at this

 You can use some of their advantages, and then go to help his family to chase these unhandled orders, so the first part of the sour still has to guide the consumer to let them communicate directly, and the end of the Is that logistics company right? There are many problems in logistics companies paving the way. I believe that 10 of these 100 problems can be solved at the front end, and then another 10 problems, that is, 13 is at that time. I think Your approach is also correct, and you continue to come to our side to communicate with you. Let the rookie customer service verify the following, and there is basically no

Tell everyone that a consultation method may do some things. In fact, if you can't find it here, you can directly let customers and consumers complain on the platform, and we will help you solve the problem you want to solve the most. If the package is found or not found, including us, we will compensate. This is what we can use the standard and also brings some advantages to

Then let's see if there are any other problems. From logistics reasons to know when the buyer's negative review platform can issue records and check the frequency due to logistics reasons, I received it, if it is my friend, if you are Wu Youyouxian If it is the worry-free standard, in fact, the high-level logistics cloud in our country will not record the query. It will be a product soon, so you have to take a look. If you use it is useless, that standard is actually yours. You can communicate with Xiaoer and ask Xiaoer to apply for you, that is to say, give your sing bar a bad review, and it does not mean that the product of the Triangle brand is removed from the bad review. Traffic, or some fresh songs take the lead in the output operation or say something, we do optimization measures and some actions, all of them are for the worry-free standard product line, if you know some other learning problems , we may still need to consider whether to do this plan after the

I see that everyone is still saying that the main thing is to optimize the logistics of SF Logistics. We must be constantly optimizing, and then we will show you later. If there is one, come here first. I believe that the merchant they saw It should be almost the same when my friends went to their house, and then we will show you what optimizations we have done recently. It happens that a friend here said that we need to optimize and use it. You can see what we said here, and all the previous ones are intercepted. For the life of merchants in various places, for example, the admiral thinks that the merchant is especially a cosmetic, and he thinks that the pass rate of the published standard is too high, but if he does not issue the logistics standard, it will be What kind of fashion can't keep up, because he laughs at the Chinese merchants of fast-moving consumer goods all hope that everyone is a buyer show, and they all hope that 20 minus 25 days, if it takes too long, his promotion will be too much Gao, in the case of synonyms, we will tell the merchant that if it is makeup, it is actually a customer, so you send a small

It will definitely be returned, because of his special products, what can save him, just by virtue of

 its high-shaped colloidal powder, these are all these are the characteristics and products, if you pass the product, you have to include the line , and the second one is based on the timeliness issue. Because of that target standard, other schools are not so much more than standard TVs that his school can't catch up with the work standard. I now have a route called bad debts marked by customers. You can try it out, and if you pass the Biaohui, you are in control now, and many countries have already popularized it. Then by the end of March next year, he and Biaohui will be destroyed in the 13 countries after the

The second one is the problem of getting fat if you are a little fat. It is really preferred that the window has not paid for the order, and there is a situation of resumption of production. In this case, we will improve the system, that is to say, if the buyer is placing an order, However, after 30 minutes without payment, the stock will be released, and it can be given to the other buyer and friend to come over to order, and then the third one is if you want to choose the best collection, you can mark the products of that era. Everything we launched in August chose the simple route we went to school, and the simple nuclear bomb is still under

Then if I have potential, I expand the four and eight analysis of Hedan, Canada, Israel and South Korea can see that these four countries actually have a lot of orders, it is still possible, especially Brazil, which is a country ahead of Canada, Israel and South Korea The government's country's unemployed shares have inspections. We are here to help everyone in Henan. Everyone knows when to dress up and order, that is, when you are a buyer, it should be said that when the buyer's amount reaches a certain amount, it is the return. In the case of the quantity, if it is said that he is an order of 5.1, we can upgrade the buyer to that logistics standard for free, so that if it is a little faster than it, it will fail. Above, at the same time, we will not charge any fees. This is what we have done to improve the logistics yield rate. Then, we are taking back the money from some countries recommended by China for manual Li Lan. Which way is to start domestically in September? It is recommended that everyone who implements domestic returns can see that whether it is a logistics center or our store Xiaomi, right, we have already opened up a lot, and everyone can choose from

You can see all the information about the returned package. This is the business consultation wireless. My products continue to increase, and a wick on the screen has increased the frequency of 48 shots three times. Just wait, I think I think. Okay, I'll go through the cooperation that I may understand clearly first, and then go back and look at the second one. The following is the settlement of our logistics system and the customer will be the first one. In September, our logistics daily reported evil and evil. The function is online, and an order will be pushed every morning at 8:00 a.m. every day, that is, after you enter the logistics center, it will do it, it will pop up a pop-up window and tell you that it is an order, you today How much is the daily routine? Please deal with it in time, and at the same time, in September, my husband is personally. This is

 not the same in September. This should be just opened in November. This should be just opened. The notice was discussed, this action is in the logistics center, it was only launched in September, but in October, the erp of the logistics center and the merchant was Xiaomi, and other software such as this. The background system like this is just the action in October, and then it is recommended, because the address, the address error exception occurs when the work

Jumping to the background of the merchant to update the address, which will make us make some improvements. Another is to check the contact information of the logistics provider that the order is sent to the destination country, and there is no need to contact the customer service, directly Enter the waybill number in the AliExpress background and enter the waybill number 1 point and then enter the waybill number to query the destination country. After seeing the strategic red and entering the waybill number, the children can directly get the corresponding phone number. Then the fastest thing is overseas recommendation and value- added services. I know that businessmen and friends love and hate overseas recommendation. Why? Why is it because the stone statue is too healthy and super, and then there is no route pole, and then it is often affected by The accessories that are not available, and then I can tell you about my overseas accessories. He has also made further optimizations in the process of integrating the link, that is to say, it may be in March and April next

Well said, it is recommended that everyone can be the same as the logistics that was sent out, and can see that it is not understood. At the same time, if you say that your complaint exceeds the time limit, you can go online. The hosting operation is hosting The following words are about the overseas undeliverable review of Liu's hosting service, which means that the melancholy hosting service has already covered the preferred field, and the preferred Tibetan is also used for that friend, and then we have a quick word below which country should be Governing France, the French word is that by the end of November, there are 200 French self- pickup cabinets, and if you point to the self-pickup, 15,000 are covered, covering the rights of France, only I believe that this is sent to France. Merchants and friends will also feel that the various sites in France are particularly troublesome, and then based on this material, what we do is to say, try to cover your own tracks and font points, and then Spain, the Spanish teammate, will meet the Spanish team. What is the quick improvement measure, that is, when our parcels are delivered to a large number of consumers, consumers, whether it is the email, bank, or the contact information left by the consumer is a good trick, and at the same time as consumption. You will receive a confirmation email, which includes his waybill number and recipient

The way of the head and the CD on our side refer to the contact information of the logistics provider and the logistics at the end. If there is no one in the customer's home, the courier will call first, the fastest is Spain, not all but not all The end of the country can be so good, the

 cooperative Spain, when there is no one in the customer traffic, the courier will make a phone call, maybe after the customer agrees to put the apple in the place the customer requires, it should be Colombia Di will be more free with people If it is changed, I believe everyone knows that if the person compared in November, it was the tax reform policy, so the younger brother who said that on December 17, he must have recorded it on November 24. Chengdu goes with the reality. The strength of the above, that is, the topic of Colombia, everyone must send TPP when shipping, and don't have the

In the case of Turkey, the logistics concept is that you can track the logistics. If you do the final logistics, more than 95% of the logistics process can be traced, and for tourists, all the cross- border law enforcement With the ability of the paws of GDP, then the word here is ours. The last time we were a few months ago, it should be said that the optimized experience of some merchants in the past few months. Everyone, if everyone here praises the noble ones and the comments are high, then in the future, we have me or our assistant Xiaopang children's shoes here, and we can regularly carry out for everyone from time to time, and occasionally carry out some optimization of hydrogen. , so just go shopping and see the voices of everyone in the backstage. Okay, here are our two questionnaires. If you are on the left, please scan it. After today, I will make a hot spring rumor just to see that there was just me and What Xiaofang did for you is the head-to-head method and method, that is, before the school jumped the false period and went out to fight, it was optimized one by one by writing a survey like this, and the story of the optimization was well told, and then everyone Can you understand it? Then the most important point is whether it thinks this piece is useful, whether it is particularly useful for the other party's family, and immediately make a call, and then the one on the right is the one I said, that is Speaking of merchants, logistics, enterprises, and corporate research, you can give me a product rating for all our modules in it, and we will also hold a

And the opener is like everyone, for example, everyone said that your worry-free product, your worry-free standard is too expensive to send out garbage, and then the offline one has a proper watch and a treasure price. Only two-thirds of you, or only three-quarters of you, these voices can be added to the question of logistics entrepreneurs, because I can tell you responsibly that this logistics enterprise survey questionnaire We have unlocked information, and we will sing it one by one. After reading it, we will talk to some merchants in it, that is, we will go to some merchants for some phone calls, so please support a lot. If you support my work, then let's take the two campus names one by one and the other side of the screen, and bring him some points to Zhang Ai's friends. They will make some adjustments in a little time, and then take a look here. Well, what is everyone's voice about our backstage, I am doing some live

What the merchant said is right, that is to directly ask the buyer to contact the logistics provider. Yes, it is very straightforward. How to inquire about the location of the self-pickup point? In my

 own words, this should be the end should be the user-side logistics The flow of goods over there, the merchants over there, their consumers, they can see when they talk about their own correspondence, and here they can tell him where he can see the location of the

A friend said that it will only show the success of the recovery. If this is the case, it may take a night. Because of this sentence, I don't quite understand where the iron of the problem is. Another is that if it is not the buyer or the seller will leave us, we will not at all. I don’t know if it’s too high, it’s like this, one is that the seller comes to us, the other is that the seller can actually directly head on the platform, and that person can’t speak enough, we have big data statistics here , so it will not be unknown, unless it is said that unless the seller himself includes this

There is no hint of loss after leaving the warehouse. Which part of the bondage do you refer to when you leave the warehouse? You are talking about the topic of loss on the way between urban and rural areas. But yes, because we are abroad, because that foreign logistics may not be Like domestic logistics, is the first definition relatively long? It takes 70 days for him to send it from one point to another. It’s not like it’s basically slow. If it is, it can only be annoying. Let's take a look first to see how long it is. There is no update information for this package, so it is very likely that this includes it actually belongs to that

There is one more thing for everyone. We are rookies here. If we learn all the questions we are returning to, we will answer some of the logistics of the rookies, such as offline, or some that what. Yes, yes, if it is their problem, we may not be in the range that we will not explain this time. Someone praised the logistics daily, and the logistics only care about the daily, this is really a good ordering market , thank you everyone, let's put this back on the flower umbrella, and tell Liu Daily's Xiaohe Logistics that the little brother is a handsome, rich and handsome guy. Next time, I ask him to show up and give everyone a smile on his face,

I don't want my worry-free standard package to be held back by other sellers, what do you

If you don't discuss it, we will bring you some very in-depth and interesting answers. Whether it is a proper shot with him will all show up, and if it is a nuclear bomb of high quality, it will be a proper placement, all of which will be shown. And voted, but when consumers are praying for marriage, he can choose, it can be chosen, the first one is that he said he would ask you to shut up and lick it, after the proposal, they will neither choose When he comes out, he will ask you, did you receive the package, or did not receive the package, the consumer chooses to receive the package, and a daughter-in-law question will pop up after receiving the package, so why do you have to complain, including whether it is short? Has the package been damaged, including any problems, then at this time he can choose a combination on the short side of the package, and he was written a total of five dozen to Wang, three packages for my story, but I actually

 What, two such disputes can be brought

And but there are many problems, the body side is a single hand

To answer the question, I will take me to the chorus team to continue to give you some answers. Yes, if you are asking him, I suggest that you put the order number at the same time as yours. If not, because to be honest, the variable is very, very large. Yes, without that order, it would be very difficult for me to locate the man who has the problem. There are many countries that do not have online channels, large packages and large packages, and the offline is too slow. There are not too many channels, it is because of this, that is to say, if a rookie wants to open a certain channel in a country, it must be supported by a certain single material. He made a country, it may have such a large number of orders every day, even if it is actually a single order, this is the

Looking for it means that this will not be said that it will not be online at present, and the cannon fire will not be so

OK. Okay, then here are two of these two survey questionnaires, if you haven't done it yet, please take a picture and save it, and then do the survey for me. Q: I suggest that I still put my PPT in our business. When it comes to this field, one party has just lost his mind, or is dealing with some other business friends who have done things. They haven't come to trouble everyone to see After that, even though I felt that it was added to our list, I saw that we now have a clear increase in how many points, and many, many friends have been

If you want a lot of webmasters and friends to come in, you can invite them. If there is no holiday yet, the merchants who have not yet added the golden song will invite everyone to thank you for adding to the group and then asking questions. We are now limited because of time, and there is no way. If you can check on site, you can bring it back with him to give him our big bubble assistant, and then let him do some simple things for everyone. Similarly, we are not very good at answering some operational questions in this area. If it is operational If there is a problem, please contact the children directly in that market. For example, there is a problem with the package of my standard country. I have to find a paragraph for me. These are all your problems. And then finding fat and finding our little pig is also a problem. For example, I think you are a first-in-comparison. I think your line intersects, and then in which country will you meet, how much more expensive, this is one, Then there is another word, which I am very much given by you, to bring us some near-peace news, we also hope that we also hope to be in the

Competitiveness can compare some funds better, so I hope you can bring some new news, please tell us which places are better than we seem to be doing better than us, and please ask everyone to write a book Tell us, and then we are not afraid of which modules of our products

 are not doing well, such as your goals, what you need to do is, for example, what do you think our rookie customer needs to do? Improvement work, although the one just now crossed the logistics center, it is not right to report it, but there may be many of

I'm just too complicated, and it will be like this. If it's like this, it's okay. If it is for some of us like this, some for us, there are some optimization suggestions for our products. Then our today's online The live broadcast is just like what he saw here. We will end it first. Thank you for watching today. If you have any questions, please continue the holiday. We also need it after we are offline. If you want to see us It's not good for that from time to time. If I show you some optimization projects of that rookie, the voice below will be louder, so that we can be arranged by our live broadcast lady to the scheduled live broadcast. It was in the live broadcast

Thank you everyone for the live broadcast of today's painting, I will write it out, thank

 It's a very useful

Some other functions, such A button to view

The seller has a free trial period, but there is a free trial period, and others have a signed software trial period, so if you haven't used the best one, you can try it out. First, there is a seven- day software trial period. Do you have a free trial? Generally speaking, we all

Then let's take a look at this reminder about the reminder during the Spring Festival. The answer here is who can ship it, and then we can know the things here, we will shorten the luck, or our keyword, which is I went to Dangfa to deliver the goods, and then the customer asked, if there are 10 such customers, then we can all do it, and no one will

I want to put yours. Restore the content of the release time. Now here, for example, we will not ship on February 21st, and then you call and tell Spring to start shipping on February 21st, and there are some people who will Will be willing to wait, if he is unwilling to the order. Then there are not many problems with logistics, such as the problem of parcels arriving in the local area, and then, you have to ask the customer to pick it up and explain the approximate time, and then that The order is the shopping flow number, and then it is common to this order. The last issue and the probel rookies can choose by themselves. You can choose what kind of website to send to the customers. We found it by ourselves, and they are all available in the online corner. There are also spot purchases that must be checked

Thinking about the following screenshot, I want to attach this screenshot to the guests, that is, when I am doing this customer service, I need to tell the guests the program stream in contact, because other people who see this picture will be more intuitive than the text they use, so he needs to know. What is the situation of the product? Also, it includes successful receipt first, but the customer said that he did not get it. In fact, it may be because he will have a pobox abroad, for example, or some, such as

Then put it at the door of the house and ask them to help him pick it up and so on. He said that there is no such reason, it is not like this in our country, where it can be placed for you, you can send a text message. I am going. , that is created by people themselves, there are online corners, there are some current and most of them must be inquired by you first. I think this screenshot will be attached to the guests later this week, that is, in your When doing this customer service, you should also tell the customer this screenshot of the logistics, because other people will not know it more intuitively than we send a

 What is the situation of this product? Also, the package was burned before the package was successful, but the customer said that he did not get it. In fact, it may be because, for example, it will have a pobox in foreign countries, or there are some, such as There is a postman who then divides the neighbors to help him pick it up and so on. He all said that there is no such reason, and the existence is not like this in our country. It may be placed for you somewhere, you will send text messages, ah, what, they come over It is not as convenient as ours in Chinese. Therefore, some customers say that they have successfully signed for receipt, and it is the same that they have not received such

Change the persistent name here. It has arrived at this time. You have to tell this guest, when is the time for his confirmation of receipt, and then, you can provide such work information, or the news that goes here, basically it is a successful signing. Yes. If you think about this, you can take it. The numbered notation and then it is not placed in your drawing

Then we will not have some of the orders that are subcontracted by that package, and some are overweight or subcontracted in value-for-money villages, then there will be some corresponding goods, instead of giving them directly to the guests, and then, take this If you have a few logistics order numbers, put all the units of these services in this. It will be in the back. For example, if one has not received, you can have a note in parentheses, and then make it clear that the customer sees it. Because some guests will not see the content of the backstage, they like to ask you what is the most, that is, assign that value to him, and then what needs to be changed is that after your function list is your

The husband's problem is the tariff, or is it his problem? In fact, you have to explain it to the guest and appease

But the tariff issue here is to wait. It means to give everyone a template. It does not mean that we have to refer to such content to explain that it is basically the solution to the problem we met, and whether it will make the guests feel that our attitude is sincere. The problem is that it is not our problem, and then, the ones we will go to are the tariffs we have paid a part of, and the import tariffs are those you want to get rich, and for example, the problem that the official said is that the customs go to the customs from time to time. Spot checks, not our own reasons, we can only do what we can do as a seller for you , in fact, it is like this, a series of operations are to let you avoid going to the inspector, but sometimes it is how the customs check what package and when, in fact, it is the

These points are introduced to the guests, and then some individuals go in after a day, just like for example we go to cross-border shopping, for us, we may have purchased in the past, then

 we know a situation in the university Yes, then you can treat this kind of guest as your elder, that is, he doesn't know much about this thing, but you will understand if you go to him, and after you understand, he will say to the following people that he will not threaten to give you bad reviews or not. He will give you any treatment, or he will complain to you or something, that's

Then, if the product is damaged, you can ask the customer for a photo, but this means that you can directly confirm the photo. For example, if there are some problems in use, there is no way to confirm it with a pen, that is, the customer can only cooperate with us to submit some The video of the product, sent to us, looks like this after-sales

If you can, you can sit directly here. It’s okay to reply to the short-term shipment. It’s just a problem. After reading the customer’s question, you can send this sentence directly. It can be solved in about a second or two. It is very troublesome to ask for many times. Also, when the order is reissued and reissued, the order will not be issued during the Spring Festival, because in the afternoon, we promised the guests that they would not be afraid to come to school and have a holiday in December. The recovery time is basically the beginning of the first month, so I will say this After the food is over, you give an approximate time. If he is willing to accept it, it is to wait until then to accept it. If he is not willing, the person will agree to say that he is going to refund, and he can only talk about the refund

Basically, there is no shortage of such painting books on our side, and there is no problem with the customers who are fond of old customers. If this is the case, you can recommend everyone to add them to your shortcut phrases. This is the key to reissue. The word version is available, because some guests have never placed an order for the keyword word book. One possibility is that setting the keyword itself is wasteful, and the key is that it only has the longest word book that can be set, so the words here are It is recommended that everyone go to the express and short

For life refunds, we may have some disputes and refunds. Contact our online customer service to make a refund. There are basically three to 20 jobs here. Japanese customers will receive the red piece. Is it possible? If there are any questions about funding let him contact them, compared to customer service

Let them contact the English and Ross side, let them be the customer service of the serial drama in Mandarin, and let them go to Spain to deal with it. Because of the financial problem, we can't do it, we can only cooperate. They went to

Looking at this kind of funds, if the merchant refunds the money, he can directly send this kind of words to his customers. Then, we basically don't have much problems with this kind of

 money, and we may go to the seller's customer service. Because their bank refunds and refunds arrive at different

Sometimes, if you want to get a refund, you can contact the online customer service to go to the return and refund help center. You can click here and you can click on the online customer service to go to the online customer service. In this area, we are all that. It is difficult to find this manual customer service and find manual customer service. This method is to enter the four words of the order refund. He will immediately jump to the customer service, then you will send him the order number, and then say the order is refunded, and then he will give us to operate the refund After the payment is made, you give him the card, and then, there is another word like this, which is consistent with emotional intelligence, that is, you can send a message to the customer and say that we will contact the AliExpress customer service to give you a refund, whether you agree to the Say yes in your own words, and then you can send the screenshot here. The last step is to apply for submission. Basically, refunds are no problem. Contact online customers for refunds. Most of the orders will be done in this way. One operation, because contacting the customer, for example, submitting a ticket refund, he is not so convenient, because we are too afraid of pain, we still have to pay a certain

For our part of the rate, we can't have guests Shanda or we have to bear it ourselves. For example, the amount we want to push to the guests is 5 US dollars, but we may have to give the guests 5:00 pm and 96 US dollars. 15 dollars, it may be the name of being green. What is the fastest and the latest content, that is, you can go and see one of your reception numbers and schools, and then the 24-hour response volume and his

There will be fakes. If there are many accounts with sub-accounts, it will not be displayed here. For example, if we use this customer service meeting to shorten and coriander, it will be very fast if we do not go to school directly here, if not, Maybe you take this time as the typing time, not one or two minutes or 23 minutes, and some of us may have resumed the guests at the same

It's a rookie's thing, but it's only for our online delivery, and the content he only has is that the customer is free. After seeing this, we can see that this rookie record assistant is in the process of replying. That's helpful. Finally, let's take a look, it's during this Spring Festival, just the iPhone here, we're

Download. And this is the seller on the mobile

This is the data, and then the search train at the bottom will automatically jump to the next order, picking up valuable content. Then we can also use this news directly for enterprises, which is pleasant to keep replying. There will be some new standard content in her, that is, the content

 on the street is done with us, and then

You can see how your own time allocation is, but you have to go online every day. Because this is for those key foreign countries, he may leave a message at this point in time, and if you have some experience If there is a problem, it will be relatively more efficient at this time. Then, be sure to try your automatic reply. The key words will be short, just to inform you of the holiday time, and then, also There is a time point for resumption of delivery after your Spring Festival and Spring Festival holidays, which can also improve your recovery

Finally, I wish everyone a Happy New Year! If there is still some time left, that is if. How to improve this item during the Spring

That's the main thing to do the lighting, and then the HSBC certificate module of today's course is promoted. The first one is simple but imagine the job responsibilities and roles of customer service, and the second one is the three functions of buyer planning and design. The four of the account settings and diversions are a saying during the Spring Festival to prepare for lesson 5, and the fifth one is which software on an

First of all, let's take a look at the job responsibilities and roles of a customer service. It has one of these five functions. It is to play a different role. The second one is to shape the second one to improve the transaction rate. Serving our customers is so learning customer service, that is the first window of our store image, because this is if customers find us before and after sales, that is, customers find us, and then they will know how our service attitude is, and then decide theirs. What is the follow-up situation? The second one is that if our authorized person can reply to customers' questions at any time, then our status chain will be relatively higher, including our Just be a

This rate of return of mine. That's actually this simple. Let's first look at our responsibility, which is more effective. In fact, we are divided. After the customer service is thin, there are after-sales and old customer maintenance and logistics tracking, so authorization is actually timely. Reply to contact the buyer, and then it is responsible for the introduction and recommendation of some products to answer the customer's questions, the third is for some unpaid orders, we have to do some persuasion, and then responsible for some large orders. update

Then the second one is that the after-sales service is actually our cross-border seller, and he may do more content, that is, to deal with some social problems. In fact, he will have some messages in the store, telling us about the rear fuel tank There are some rumors, and there is a legacy logistics dispute other than this dispute in our store, and then the goods are not right, and then the three people are responsible for the correct evaluation, and then do some analysis of this

 The fourth one is our customer retention, that is, some of us are very fond of our store, including our products. Those customers who are so loud may place orders for all the stone statues. The later period is 10, and some coupons will be sent regularly, and then some, such as the double 11 big negative 26 18328, the big promotion may have to notify the guests, and the last one is the tracking of the logistics, because we cross This time point in the environment is the time point for logistics and performance, but it is relatively long. He may have 30 days or even 90 days for 6,000 yuan. Therefore, we need to regularly track the tracking of the logistics of Oolong. , We need to do statistics on the enhanced orders, for example, which route is not liked recently, or which country is currently issued by the logistics situation, this route is not very good, so we may have to do it a

Then there are some who may need to notify the guests in time, and sometimes to reassure them where their uterine flow is, and then what the situation is, such as the situation of one bottle for a whole year, these are all possible Go to track it yourself, and then tell the customer in advance, instead of waiting for the customer to find us, and then make a communication. In fact, it is professional quality, and then adding a product knowledge, it is equivalent to our gold medal customer

The product is the fastest, and it is also an important person at the meeting, because if your product is not special, liberate him to do some big time in pre-sales, or from the perspective of an after-sales problem solving opponent, or It is said that some problem points may not be reached, which may lead to the generation of bad reviews, or the loss of some orders, so let’s take a look at the content of the content, which is how the buyer plans to

How can we improve our pre-sales consulting user ability, because in fact, if you are cross- border, more than 90% of the orders can be placed in loneliness, and renters will find us to ask, I have some, such as large A single guest, the whole person who entered the next 600 meters and entered the US$700, he also placed the order directly, and then did not come to us to ask for a discount, or some did not go out with us for further communication, in fact, we are going to guide the guests. To do more, we are to communicate, and then let us serve

There are also some, that is, when he enters the store, he may have some reasons for this, because he still has some doubts about our product and our phone, but he just can't find us, because unlike us In this country, it’s just a table fight, and then, we may just go to find some counseling to overcome some authorization. In fact, few foreigners are guilty. This is the initiative. After he comes to find us, we may give him a consultation. Some simple, in the end, we may promote the transaction. In fact, we can make a rendering of this effect on the PC side or the App

 For example, you come to our store customer service, and then we can send him some coupons, but our card, or what kind of discount version we will give you, that is, some guiding ones like this Content, most of them can find small gifts for him after placing an order, or something like that is to lead them to communicate with us, because only your sexual feelings will be more

At present, we are like this. The user initiates a consultation, and then the merchant receives it. Then it is a diversion of a scene. The pre-sales and after-sales consultation scenarios of his weight are diverted. Then, he translates How to judge a pre-sales and after-sales? He said that there will be some first, for example, the product details page is the entry point to our store, then he may be in some things and then after-sales , For example, there are some disputes from the order details page. The previous car purchase is the order details page, and then it is probably a scene like this, then, we will have each automatic reply, and the fastest here is that we want to The key content is to automatically reply to the vocabulary of some keywords. The guests can click to see it directly, and then finally, there is a quick reply meeting, and they will continue to know

I used it to help when I made that reply. The last one is the consultation that the user has ended, and here is the current word after the consultation has ended. The whole piece of content in the blue box is our functional area, and this place is These places are some of the content we will do next. First of all, let's take a look at how this drawing mark function is

The marking function now has red, yellow, green, blue and purple, so how to use this, because there is no text type under it, the first one is just a mark of a color, for example, yellow If it is green or a red, then in the store I am right, I have defined the color like this. For example, if it is marked with yellow, we say that if we do not send an order, we need to send a new tracking number to the customer, because you If there is no coordinate system, it will be difficult to find this guest

Then blue marks these bold customers or some orders from old customers. The capital to follow-up is mainly logistics. Because of the next bold possibility, we may send tracks or even some logistics objects, parcels. The quantity may be large, or it may be subcontracted, and then or that we will send some crystal stones such as express delivery, which may exceed the old customer who said that he bought a lot in our store. For those, we want to provide very good service, so after we can mark this kind of customer, we just help the customer to take the initiative to check the logistics, and then the company will inform the

The third person is the green price. Basically, what is set is the refund of an order, which can be

 refunded through a matching package, or a refund through an online customer service. As long as everything is an order, we are human tools. Refund, and then contact, all of our products of the same type must meet the standard for convenience. Later, we will see it for entertainment, at most, it will be possible, or this guest has some difficulties, he may have another It will be two months and three months later. He may come to you two or three weeks to find out why you haven't refunded, what is it for, he will have such problems, so we can make a color mark to mark it, in the end It is a single operation, but it has not been operated yet. Then, the red mark is the quality problem of the product. The problem here, for example, your monthly collection is half a month, or you can tap once a week, and then do a content arrangement. , and then will report on your

Over there, at the warehouse, or at your R&D team to ask them to rectify the product. Just for example, logistics, and temporarily refunding more people, but I didn't find a single break. Head, because sometimes it is possible especially during the epidemic. If the customer has not received it within 40 days, 30 years and 50 days, it may be received at the 6th time, but when the customer waits until the 4th time, he will not receive it. Willing to wait, we can only appease the person and say that he will be refunded, or some of them have already refunded after driving Everest, and they have already reached a refund, and then we found out later, because the target This kind of logistics is divided into exports, or one of his disputes is the final situation of logistics to see if he has money to collect. If he has money to collect it, he can contact the guests and ask them to help us re-set this. , so for these five colors, for the time being, we are going to do it this way. The yellow used is not blue is some bold or old customer's song, the follow-up green is a refund, and the red is a product quality problem. It is a matter of itself that some logistics will be refunded. Then, our households need to go to the plug to conduct logistics inquiries to find out a meaning like

The other, for example, as for how to define this color, then you can do it according to a specific situation of your store, and then do a knock out. Then let's take a look at this automatic reply setting. The store where the responsibility of the automatic reply setting is located. There is no one on duty or during the holidays to assist the store with the reception of the reservation department. He can actually improve the response rate of the store. If there is no performance, basically all our stores can reach 90%. % 67

In fact, it is. Because we designed this automatic reply, so, it is actually unnecessary and can be added. The automatic reply setting is irregular within 24 hours, if the buyer is the first When sending a message for the second time, he will receive the automatic reply we collected and turn it on and off. If the content is empty, it will say that the content is lonely, then he is in a closed state, and then you have filled in Or, and it is a checked state, and it will automatically start the multiple of sending the reply. This is a state that can be believed to be unread after the

 automatic reply, so we can still see it, for example The first one here was the message sent by the guest to us, and then, he sent the content that he could immediately receive the design of the automatic reply, and then, our next second one is a matter of this keyword What is the key, here is a coupon form, a text form and a picture form, just in these places we can all set coupons, needless to say, our store is

What needs to be set for this store's coupons every Friday and every month is what he will be doing throughout the month, and then, the text form is for some suggestions on product consulting or logistics consultants can Make a textual setting of this keyword, and then the mutant type is, that is, for example, it is difficult for us to describe in words, such as selling lamps and lanterns may be some speed of light, or some installation renderings, or Some of the content in how to install is that you can set the guest in the form of a picture. Just click on this question, and then he will receive the content of a picture. In fact, it will be more intuitive for us to introduce him in

In addition to the keyword reply settings, it means that it is in the form of very various coupon text pictures, because there are many customers, he will also ask, saying that after I want to buy 10 people, 20 people will. Actually. I remember it was You are welcome to use this in some stores, or arrange for delivery during this

The reply to the keyword is to do it right here, so if possible, the short lines or content in the keywords within 300 characters represent because of marrying you. Or you can also inform the guests. Yes, this is a capital, and then, the specific content can be the death of the child, so it should not be too

Let's start an official topic shared in a live broadcast today. The catalogue about this tank can be divided into three parts in total. One part accounts for 3.76 of the market. After the market is finished, it is the animation of national analysis

Customer relationship. Customer relationship management is something that we do not focus on in our daily operations and can only go to the central design. We are all over the place, and there will be a large number of tanks every day, but there is no conversion for visitor behavior and phase, so there is no conversion here. During the process, buyers will leave various related news, such as collections, add-ons or fans from the store or equivalent quality, then we need to manage such customers, and then market them, so as to improve The value of customers, we know that the relationship of traffic is getting harder and

He treats the cost as the cost, which is also getting higher and higher, then we conduct blood management marketing for the existing traffic, so as to enhance the value of each customer, this

 is us. Set up multiple platforms at home and abroad, accurate Traffic play, good at team management, resulting in marketing is the promotion of marketing

Ping An e-marketing methods, etc., all have some help. For the payment amount, there is a filter for the payment amount, a price band, and we can talk about the payment amount of our

Hello friends of AliExpress merchants, let me talk about a topic about active marketing of information technology, which is the one we explained in our mouths, send emails to customers, and send customers those scenarios of

The reply is when there is no one or during the holiday. He will increase the response rate of the store in a stage by himself, that is, those in our Taobao, and send it to the

Hello all sellers and friends, let me introduce the full body and the single plan. Next, I will divide it into three fats. First, the location is the burden of the full body, and the concept of the mind is the slow upgrade and the worry-free distance B. 3 points to join the growth situation, introduce a brief introduction to the full vitality and dry

Open it up and take a look, this is the first thing to talk about for the full and single plan, which is a taboo fee for everyone. It is beneficial to the growth point of our users, back to the outbreak of today's buyers' business, for

A buyer enters store A and B, selects some Henan products and Henan products must go in. Then he says he will have football and a broker's package, and then the seller does not have to buy one in other locations at the same time. Although the goods of the order are added up, and then a package that is in line with the economy is carried out, we only need to buy it once, and then meet a threshold of the order. The merchant selects the server, including this time, the warehouse will help some A and Combining B to send out the body means that we can directly choose the original one, but we will improve the nuclear bomb plan that is full of vitality after we talk. It is a free upgrade clothing service jointly launched by Dynamic Communication Buyers who buy products of more than 500 catties can enjoy the channel upgrade of flat wart without paying additional logistics

The current logistics timeliness is 60 days to 15 days, which can greatly improve your logistics enterprise, political structure and full upgrade and single plan regardless of home. Currently, the countries that have been launched are Spain and Poland, and in 3 On the 5th of March, it will be online in the UK, the Netherlands, Belgium, Germany, and Italy on March 10. Generally speaking, if the nuclear bomb is fully upgraded, it is not good for our sellers to speed up, and you can still get a license. , used to be equivalent to white entry, I hope

 But! How should we have said that, with such a good service, how did we add it? At this time, we need to register the product and the Internet access rate is more than 80% within 70 hours, that is, if we want to join the combination of boys and girls, When places must require our goods to be

At present, after the successful payment of a pillar, the required requirements of the lazy warehouse must be completed within 13 months on Sunday. Remember that Sunday and legal holidays are not only Sundays. In fact, I want the warehouse to provide services on Saturdays. Sundays are not correct. The answer and technology are only on Sundays and statutory holidays. In this case, one of the core rights of the Manchu River Master Plan is that we joined the Mansheng in West Henan and brought us the

Personal examination and weighting of the key channels of products in Henan. Participating and cheap products from the search to create the first domestic first wall to advance to the shopping cart. The traffic of Tu Sujia has undergone all drastic changes. First of all, this is a common evidence in AE. A weighted, in this area, there will also be a pop-up window on the home page, although it will be pushed by the decree, so launch a best

There is also the belief that there will be a chain of contrasts in the industry that fails, and Reuters joins the economy in the last

The product platform for the back-end will provide consumers with SLR price lists. The logistics line of any single order will be upgraded, and the project service will be a guarantee. If the college president creates a competitive advantage, the current push The activities that come out are full of five minus one, otherwise it will be a new full of armed police 3, Henan armed police will be based on the price from the market platform, and will apply for landfill logistics, from the original 60 to the current one with certainty of income, and there will be one Deterministic a logistics of an informative book oriented

How does such a good boy join with his words? Actually the proof cost us the morning of March

In the case of going to Henan immediately through the transaction logistics service in the background, today, in fact, sometimes Dashilar and Full Vitality and long-term merger are similarities. The products of the class plan may be marked with the order, and the product marked with the order at the buyer's front desk will show a Henan Chinese product packaging rule. The first one below is that the 10 small products online are within 75

The rate of items such as Qunar is greater than the attributes of small goods in 88 hours and

 only 30 days in the harem, so as to maintain harmony. The products that leave quickly are the products that depart from cross-border, it is not that you don’t have to have fun with him in advance The above is the amount limit of the

Cainiao Super Scene. It can be seen that after the successful payment of the Henan plan, the core is actually three to us, and there is only one condition to prove that the upgrade and scene- based products will be implemented. Get the Hezheng rules and single product list immediately. The sum of the amount is enough to satisfy Menco. Currently, the threshold for open countries to use Spanish and Spanish goods is 5

My home is online in

Ukraine. Henan, where upstream commodities are produced, has planned a cabinet. He has already introduced it here just now, and there are also rules for slow upgrades in delivery. Already on the 272nd, the online market and orders need to ensure successful payment, even if the daily Internet access times out Internet access needs to be borne by the merchant and external payment, because the number of the nearest supermarket is not included in the calculation of Sunday and holidays. If the merchant needs to carry out the advanced operation of the system multicast group within 400 days for the merchant's delivery through the major insurance, then It is believed that the merchants completed a route that includes rules and a single product selected by consumers on the morning of July 20, and there is no need to do additional

After arriving at the warehouse in China, you can apply for the after-sales service of the six standards. In fact, for us, if we want to improve efficiency and shrink the package, I hope everyone will join in

If the package is large, it can increase our 72-hour Internet access rate by 15% and increase the package delivery rate by 12 hours to 48. After you can create a logistics order in the background, you can still use the back-end transaction logistics insurance management and use the pressure system to directly carry out Management. A large package of 1,000 small packages sent to the same collection to form a large package is packaged with a label and packaged on your door. For example, the time when the labeled mobile phone redstone makes the cable car is the morning time, that is, When we usually come to our three golds, we don't give us a lot of pockets to carry out. Afterwards, we can pack the last one, and then when we attach a big bag label, we scan a big bag. after a label

We said that the products that are your Xiaobao products can directly access the Internet time, which can allow us to improve a very high Internet access item. At present, we have made

 transaction payments and created logistics orders to collect vehicles and arrive directly. Manzhoucang, if we are lazy now, we can directly carry out the three groups on the semi-axis. The time effect of Internet access will make the traffic rights more rights. Let us naturally if the active push service Internet intelligent products are all related to the Internet. 30 church videos that can be directly provided by gentle and gentle products after positive reflection. I hope everyone must use the main joke before joining the full life and class

Let’s talk about it next. We use some boys and bomb plan products, without such consequences before, so that we will and later will get a great praise, for us, an improvement in the correct flow monitoring flow, running conversion Speaking of, I very, very much hope that everyone will join Manshan as soon as possible. There are still some problems, and the purchase of Henan's products and non-very small quantities of products can be done as a consumer to buy boxed products and other three only needs in one

Commodities are all bitter and accumulative fire prevention regulations, products in Henan can also enjoy the physical experience, production and quantity, special products are issued together, including always being returned, the products must pass the product combination method that has not yet started and ordered , maybe we only need to use specific invoking goods and 15 parts B to cover beyond the economy and consumers, the choice is to be able to combine and ship with other

It is not possible to measure whether the package of the merchant will be tested or not. The border parameters of the package of the merchant will be unpacked and will help them when passing through. It is almost full of vitality and single logistics settlement and what is the logistics cost of spare ribs, It is still based on the original learning stage and the compensation is not adjusted, which is also equivalent to our

Sex in the world is not only about performance. The above is my introduction to the full body and the single plan. I hope everyone can quickly enter the file format and rush to join a lively nuclear bomb project. The above is my introduction, thank you

I'm glad to meet you again. What I'm bringing to you today is the essential tools for store operation. In the previous series of courses, we have talked about the product management center and the recommendation of production, then Today, we bring you the content sent by the officials in the last section, so before we start, he still briefly introduces himself. My name is Bai Shijie Battlefield

I will share with you a practical operation of handling disputes over search warranties. After explaining it to you, we talked about the impact of after-sales warranty on the entire store. Let’s

 start adding content. First, let’s look at part 1 to understand what it means. No, no, then focus on the key points. You must grasp the middle point when reading these words. If you keep the platform aware of the wrong goods, it will be an after-sale guarantee for buyers and sellers who have withdrawn to ensure the growth of services. Disputes can be borne by the platform, which is not

It covers most of the categories that cannot be used. At present, merchants who have not opened it will need to take a look at the meeting according to their corresponding categories. Then we enter the project introduction and requirements of the after-sales warranty negotiation in the content of the gold quantity call. First of all Let's take a look at this product, we can have the opportunity to negotiate with the seller to resolve disputes, better maintain customer affection, and have a strong dispute rate, so we have launched this after-sales warranty negotiation project. Qiang, in fact, after a large-scale research in a seller, the buyers and sellers filled out a lot of questionnaires, so why did it launch this project, that is not me to explain it to everyone, but what his profile means, It was our store before. If there is a dispute over the wrong goods, then if you join at the same

It will be dealt with directly for the merchant, but the dispute rate mentioned here will actually be calculated for the entire service of your entire store. Some merchants may say that I am actually far away, and I am also There is no opportunity to negotiate with the buyer, and once the platform is connected to the buyer, the entire dispute cannot be cancelled, etc. I want to negotiate with the buyer to solve this problem, then congratulations if you join this project? , there is such a thing, if you resolve this dispute with the seller through negotiation in the whole three-day responder, these buyers cancel it and divide it, then this part is divided, it will not be given to you In the entire dispute over the wrong goods, let's take a look at the specific content mentioned below. When the consensus is reached, the order will be divided into orders. He does not record the dispute over the wrong

Based on the buyer's portrait and background, we can negotiate with the buyer through a professional professionalism of the merchant to better solve the problem and reduce the dispute rate. However, we need to pay attention to one point, why did everyone join in the acquisition of treasure? Just because the goods are not right, or because there is a dispute with a bad problem, there is an opportunity that the platform can help you pay for it, and the platform can be responsible for helping you refund some money without your own investment, but the platform. , In the negotiation project at this time, the agreement reached with the buyer involves a refund, so the platform will not undertake it. If we do not negotiate for one to three days, it will be automatically generated. Talent, that is, it has returned to the previous model, that is, the platform will intervene in processing, and it is quite a fact that everyone is given one thing within 3,000 miles, then the platform will bring expedited processing and bear the

 corresponding refund. At this time, go home Unresponsive

What you need to pay attention to here is that if a store has two negotiated orders in a month and the response times out, what is this little Feng Chao, that is, the buyer initiates a dispute, and you do not respond within three days, that is It directly led to the intervention of the entire platform. There was no rejection within three days, and there was no unified pit. Why can't we look at this part of the after-sales warranty dispute order processing. An example of operating my own store and tell everyone about this war of resistance, how we can parallelize , First of all, let's talk about it first, that is, the whole process of after-sales guarantee processing is still 70 minutes. One is that you have not joined the flatter food meeting for middle school students, that is, if it conforms to the Alipay type, it will be processed directly. If you After joining, it will give you a 3000 vial period five. As mentioned earlier, then we need to pay attention at this time. Let's take a closer

Figure 1 will be in process 13 Ping An intervention process is so I know very well that I am doing this courseware. Before the PPT, my dispute was in process. The dispute was handled 12 months ago, so I asked if it was 13. , that is to say, a new dispute is added, but there is no dispute here. Before I clicked on this dispute, I was still thinking about whether it was where I sent it. After I standardized it, it was caused by this logistics. Disputes, Ping An has directly intervened and dealt with it, not from what, the damage problem to shake the whole week and three days is undoubtedly this in the society, we need to contact the seller in time, and give us a solution , everyone in this place must be strict, don't just think that it is a dispute in my heart, but I don't need to care if one person doesn't show it, they just mentioned before, if there is no response to two orders within a month The department will cancel the qualification of a student in your entire society, everyone must pay attention, I am

Here, everyone’s popular science is about when our disputes are dealt with, those two types of situations can be logistics without tears, then if we choose AliExpress online, for example, the 205 right logo will directly intervene to help When we deal with disputes, the platform will also help us to deal with it according to the type. If it is added, it is emphasized that we need to find out by ourselves. If we must be aware of the disputes in the daily exercise process, how many disputes are there today? , In the next work, I need to pay attention to whether my dispute has been added. If it is added, but it is not displayed to be processed, you must also click to avoid it, that is, when I open it. I was qualified as an insurer and qualified in life insurance, but after the order that appeared in this situation, I didn't go to sketch and I ended up falling

In fact, it is about our bad after-sales service. If we do not join the negotiation, then the platform will also help us to deal with it according to the type. If we join, we will find out again. If we are in the process of daily operation I must be aware of how many disputes there are today. In the next

 work, I will fix it to see if there are new disputes in my case. If there are new ones, but they are not displayed to be dealt with, please contact us. Go in and take a look to avoid it, that is to say, I put my shoes on when I opened it, but after the order in this situation, I didn't go to sketch, and the platform finally took back this permission, so It is a bit unsuccessful, and whether it is not conducive to the entire dispute resolution of our store, at this time, we need to pay attention to one of the two reasons for the dispute to raise the price, and the second is

It must be 13 days for the response time of vowels, so it can be judged that he is after-sales Baoding, and contact him actively at this

You can emphasize again that the doctor needs to pay attention to one of the two reasons for the dispute and price increase at this time. The second one is the response time and the cause of the problem. The response time is three days in total, so we can judge Come out, he is saying that this mobile phone student who is bound later strives to reach an agreement in the next period of three days. If no agreement is reached, there will be sales consequences. If the agreement is followed, there will be no dispute rate. Yes, but he needs the buyer to get the refund. If a plan is not reached within three days, only the platform will handle it. The refund seems to be funded by the platform, but at this time, the dispute law will be recorded, and everyone needs to

For example, in the last chapter of today, the impact of purchase insurance on the store, this content is divided into four stages. The first is the dispute brought by the seller of the wrong goods. If the dispute order is an after-sales guarantee order, and the seller joins With this insurance negotiation function, I know that there is a response period of three days. If a mature plan is reached within three days, your dispute law will not be recorded. If it is not reached, it will enter your entire dispute. That is, there are two scores related to this in the seller's service atmosphere, one is the square of Chapter 22, and the other is how to score the green dispute over the goods and the goods

If your score is relatively high, your score will naturally drop, which will affect your entire seller service score. After that, what kind of impact will you be affected? It can be said that the exposure of fresh items may be affected, it is you In the case of the entire seller's service score, the exposure of your entire store is also in an abnormal working state. If the seller's service score is too low, it will also be affected and even threaten the security of your entire account. Focus on the project of the primary school student project. It should be noted that the after-sales warranty in the process of dealing with disputes will not be displayed on this big processing page. You need to go to it

Look for it and respond within three working days, otherwise it will be eligible for negotiation

 after the sale. We are here to give you an example again. We just used the actual order to take profit, and now the English is to explain it. Let's take an example. Today's new order is three orders, but it adds a danger to the processing. The two autumn equinoxes being processed are caused by logistics reasons, but you chose Ali, and I define the standard delivery. , then after Manxia files a dispute, the platform can directly intervene in the processing. Although it needs to respond, it is not displayed in the pending dispute

The Chinese style avoids bringing greater losses to the store. We will talk about this content today, and you are all over. In the whole content that is not enough, we will briefly introduce you what it means to pay Bao will introduce some examples in detail to you, explaining the function of this after-sale warranty negotiation. I hope that businessmen and friends will be able to use it more easily. Thank you very much for

The industry market experience that came out in 1997 and the brand experience of eBay and Amazon for four years, then at this time, the course has reached a period of autumn and winter process that it is divided into four contents, the second one cannot stand the three platforms of Fenghuashu, the after-sales service products Four methods of powerful disputes. First, let's see a dispute handling and handling skills. Then let's see the role of a customer service job

The position that cannot be overcome is true, but we will sub-authorize kimono and after-sales customer service, as well as maintain old customers and a logistics tracking. In fact, life has overcome him, and it includes the only cooperation form that overcomes customers. The simple thing is that he needs to be timely. Reply to the buyer's information, responsible for product introduction and sales, then the second is responsible for receiving customers and customers' orders for payment, and then he is actually responsible for their after-sales customer service, which may be completed by the Achilles tendon, he has to do There will be more things to do, and we have to deal with every after-sales problem, because there are messages in the store and those of us who have after-sales fuel tanks in towns are because there are some orders, we have no way to send videos on this

Then, if there is a logistics dispute, we will write it in the rainy day and deal with it like that, then the red book will be divided. In fact, he will have a special task of dealing with a record of social security. Going to the platform or being judged by others is just like those things, why animals can be exempted is

If it is this type, it will be subject to partial flour and batter problems, but also practice It's rather

 There are several ways to prevent the risk of sanitation and disputes. During a negotiation stage, Shanshan merchants did not refund the disputes caused by overtime and unresponsiveness, because I often encounter such a situation. In fact, we should know the buyer's specific statement. After subscribing, you must accept or reject such a dispute raised by the buyer within five days. If you do not think that you have not rejected or accepted it, it will automatically refund the amount that cannot be raised. Yes, sometimes I may say you, you communicate with the customer and go up and drive, and I will be the fastest, but in fact, it may be an order, for example, he bought two cars or just one thing, and I didn't say one. Everything was a logistical problem, but he asked for a full refund, you didn't, and you want to score 60

You can go to reject his order and then give him a refund for 20 minutes. Because of the large number, many times when managing the order, it is completely an order for one car, and the notification email will split without paying attention to it. This is every one, and not every one is operated by most of them, so in fact, we must see the response time of the cloudy day by ourselves. The five of them are natural, not working people. You are Saturday and Sunday. If you don't go to work, you can't go out. That's right. You can do it in China, or go online on Saturdays and Sundays, and pay attention to the situation of our

So why do you have to pay special attention to refunded orders but not supported ones, that is, customers are required to do such a thing every day, and those who order Yongjian are only used as functional aids, so, our order list and dispute power It is the main business chain that we have to deal with every day. Every day we must ask you to deal with our disputes. The problem is that we must pay more attention, because the three cases of the order must develop the habit of checking every day, and then If we order a particularly expensive tool, we will process it in batches. Does it have some reminder function when the final call is made? In fact, when we can all check it, then we are involved in the Spring Festival, not the words of the national construction manufacturers. There will be some vector announcements, and the short family knows that there will be no family members, that is, what will be the treatment of 51 this

No, he still thinks of it naturally. The second one is about making up the price difference, downloading and killing is his action process when placing an order, and the platform's order is divided into independent three-dimensional data processing, why is it painful? At the time of processing, he was the sports logistics information that we filled in when the statement was shipped. Let’s pay attention to the inch urine hormone profile. If the buyer places an order for the amount of 15 US dollars, due to various reasons, he said Home, but after all, the unit may have to make up the price difference, or if he wants to reissue other products, there may be such problems, or what kind of thing he wants to add, and for various reasons, the buyer is guided to place the order. 5 dollars, then you must adjust the worry-free waybill number filled in, but the amount of fresh water is 10 G, and the order that has not been shipped is filled in the waybill

 number and then the actual operation will be

At this time, the real order of the buyer reflects the direct intervention of the dispute platform, so. Each family has five days to think about it, but has not received or disputed. Because of 68 and so, they will refund the purchase. Home, because I don't have it, so I won't give it to me in advance. Then, the amenorrhea is shipped. Then at this time, the logistics actually call Tongtong in reality, and he will refund the purchase, because we The reality is probably 60 days or something like this, then it is indeed not properly invested within this time, then the platform can pay, so he will take us to initiate this worry-free compensation complaint to you, so you Just pay attention to the current processing of the so-called received goods, which is mainly based on the goods in our place for 10 days. This information cannot be sent. Therefore, if you say that you have no design for delivery in this order, it will be sent. After all, the order Then, he also has the final order, so you can only apply for the compensation for the problem. Because of L1, there is no time to deliver the goods, so these are the times when you encounter these problems with the shipping of fresh products, you must Go to the subway to check, that is, you don't mess with the orders of the guests to go to the big clock, and then I will have a posture of 15 dollars every day because of

So, we must tell the customer what is wrong to buy something. You can just cancel the order and let him place another order. Don't do this. If you want to do this, your order You have to go to the delivery, don't let him file a logistics dispute, you will basically have no time loss. The three soil or welcome they follow the process is within 10 days of the announcement. The logistics order number needs to be changed in the system. In fact, it used to be only five days. Now it has been very large in 10 days. Therefore, we must fill in the information truthfully, and then we need to change the number within a limited time. Then buy I placed an order for the advanced unit on the 1st of the month, and negotiated the service notice. For various reasons, I went on the 8th after the statement was released. We found out that the logistics information was not updated and we realized that the package was collected, but No pregnant woman may read out the channel and send the wrong live product or through the product, there is a common channel, there is an important reason that there is no user, and then, finally we will re-ship on May 8th, and then on May 9th No. In this m, many tourists went to leave a message saying that we changed the waybill number, but we did not go to the tracking number of this logistics tracking page to replace the tracking

Thank you for mentioning that the package is the kind of points mentioned by the secret buyer, then the branch should judge according to the statement released, because you did not go to the page of this logistics replacement, you really did not go to the root number 10 in the system, according to this It is judged that we have not shipped the goods to the customers, so the current point is that we must update them within 10 days. If it is more than 10 days, it does not

 matter, you can re-order the goods for

In the end, basically, when the order is shipped, it will let us choose whether to return or the knowledge structure of consumption is leaked. If we have sent the first choice of consumption or partially decomposed into Chengdu, if we encounter the same failure at the end The problem is that if the goods submitted by the order unit are not received, they will be divided. Then at this time, the refund will be divided. The buyer's amount is equal to the amount paid for the order minus the actual freight paid for the order. If the goods are sold out, we will have a consultation, so we can For reference of dispute resolution therapists, read the latest node, we need to understand some undeliverable recommended service descriptions related to worry- free, because sometimes he does not have the function of

If you are yourself, and you are shipping now, you have been to a logistics provider, and you have confirmed that you are a tiger in China and have no skin, or are you in a foreign country in the country, will you be able to admire

They also do not have a series of explanations for these things, so we must understand the relevant final strategies, the amount of compensation, etc. The fifth translation is that the line is divided into reality and logistics, and the answer is from the We fill in the line of invalid complaints that are calculated from the announcement of the release. Generally, the calculation starts from the success of the pull. As there is a difference between the two, the buyer should place an order once it breaks out. March

The waybill chat one seafood is in the picture, this is after the release, and then there is no update record after April, then on May 16, 2020, the information that did not arrive at the big to try the picture will improve the dispute submission After the composition, when I talked to Fatty, because it exceeded the promised order, it was true and

After that, the logistics showed that it was updated on May 3, 2021, and it showed that it was brought to the store. Can you complain to the logistics supermarket at this time that it is generally not as good as the same period last year. We are still within 60 days, and we are still there, and he will not succeed. So we can Under the condition that the real air cushion is the same, the logistics exceeds the investment timeliness. It is indeed convenient to buy me. I love that the logistics will pay us according to the leaked rules, but if the operation time of the full hand is later than the time of the announcement, the logistics If there will be no compensation, we can use the stop loss, so in fact, we still need to shorten the time difference between the announcement of the fifth statement and reduce the specificity of the

Then the application process for online payment is to trade here. When the international tabloid

 order goes in, we will see a complaint page. You can click on this complaint. You can already view all my complaints on this page. For the cost of Power songs, store damage, etc. can all send system elements, but basically, it will take a little more for bad

Then the type selection of these systems. Who is the one who chooses the international small package order, then he enters the same page, but chooses the actual reason, and finally provides the corresponding correct screenshot, and then goes to wait for the result inside our body. Send me to say you are This is about refunds, so even if your success rate will be much higher, then something like this is the result of some applications, whether it is the QQ account that lost the TV power or all the combinations that exist give us this allocation, then something like this We complained because of the power of expenses, and then the decisive recommendation showed that it would not work, because he was already a little overhang in this

The delivery was arranged, and then it was returned, but it was not returned to the catalogue. The upper-level reason was that we might have to contact, so it was actually unsuccessful, and it gave us a bit of strength, because it exceeded 10 items and did not have the time in Chengdu. Arrived at the delivery office, so it caused us a loss, and we also refunded the payment result page without sincerity. It is successful, and he will proportionally pay 60% of the amount, but there is no

Let's see that the hairstyle with the middle part can't be drawn, it is the first rush delivery, that is, during the big promotion, we will have one of this restored, this is the content before we first pass away, all the In this studio of this gift, we can go there first, and then we mainly want to tell the guests what activities we are doing when we come out. There are many orders. Even if you don’t have many orders, we must tell the guests, You have a lot to tell your guests if they come or

What is the sales volume of each single product, and then we went to participate. At this time, you can take some pictures of the used car market, which is already very busy, or you can send a guest to see it and let him know about you It is indeed understood by ordinary people, so it is enough to say it like this. Because of weight and logistics restrictions, it may lead to points, because sometimes there may be a lot of buyers, and then do you want to subcontract, and then it may be because Although it is super, you have to score it at 10 degrees, and then you can only have a fever at most once, and then you have this problem, so after this includes, you have to leave a message to the guest and tell him about you, because there will actually be some guests. , he will not go to our order page to see our situation. We have already seen it, but we still have to leave a message to the guests to pray and tell them that our two conferences are here to tell you, these are the inquiries , and then you can also give him a query

 Then I went to the local post office and asked the guests to go out by themselves. Then we are going to help the guests to check us. We need to provide a screenshot of our logistics. You did not remind him of this information header. We are going to be famous, just in this document Inside, don't indicate in this email the time of the university is the month and day, let the guests pay attention, because some may be very few query URLs, also provide them with it, and let them go The post office or when you ask, just ask this unit, and then check the questions that are accessible to the

You can provide this post office or you can help

Then we are going to help the guest to inquire about the screenshots of the content we need to provide here is whether you have provided him with this information report for a week. We are going to Fu Mingzhu in the email in this document. The famous sentence in Canada last year is What is the date of the month, let the guests know what the logistics number is because some may be the latest time, and your query URL can also be used. Just ask, and then, ask the URL and post office to ask where you can find your advantage, and give him the tracking number to help you get the

Then, if your product is damaged and you ask the customer for a photo, then the photo can directly confirm the type, just tell the customer. Why am I? First of all, you have to tell the customer, we must have confirmed it before helping me, Repeatedly confirm that our package is no problem, it may be lost in transit, because you can also continue to conquer, because you also know that the logistics transportation is very long at noon, and then the homepage of logistics transportation may be compared. How about the violence, so I just hope he understands, and then he will take a picture of me in the future, because we may face, for example, when we communicate with the third party to expand the offline shopping flow and ask them to compensate, We also need these days, and we need the photo evidence covered on these logistics numbers even

There is also a refund with the order to go to the guest

The photo evidence was submitted to those suppliers. There is also an explanation to the customer about the refund of the order. The time when the refund arrives is the basic word. When you ask the customer service of this platform, he also answers you like this. 320 working days can close you, he can basically hear it for three to five days, and he will almost always have

Maybe

The confirmation confirms that there is no problem with this package, it may be lost during

 transportation, because you can also continue to tell the customer later, because you also know that the logistics factor is very mainstream at the same time, and the transportation is also more violent. Yes, so, I just hope he understands, and then he also asks him to take a photo of me, because we may ask them to compensate when we communicate with third-party offline expansion of shopping and logistics. We also need to prove it. So, it is indeed necessary for the guests to help us go to the chloroplast to download the game. It is more necessary to submit this kind of photo evidence on the logistics order number to some suppliers, and this is a refund with the order. Explain to the customer what time it takes for the refund to arrive in the account. In other words, if it is a basic payment, when you ask the customer service of this platform, he will answer you in the same

Answers to this across

You can call him to let him know that the URL is sent to the guests and they must be contacted because I have no funds to deal with, and the platform area is responsible for the transactions, so let them communicate with the customer service fee this time

The time in this order allows the customer to submit the screenshot, which can be viewed by the buyer on their side, and the order refund can be explained to the customer, and the logistics can be divided after the sale and the meal, which is worry-free. It is you who have to explain it to the guests, not us because the platform has its own

Then, you are also able to make us sometimes have no way, we are just a selling family, so we can only wait for a video to tell him and let him know that it is difficult for you to solve it, but In fact, there is no way to go in and deal with this, but if you say and then the platform you want to tell him will take some time to process, because they may also have a lot of these orders to take out the salt and hope they

Finally, you have to appease him and say don't worry, because if other refunds are paid safely, then our own will not be shipped, so we will also make some of the most abnormal twigs for him, because the possible order is as small as 80 US dollars, the total order per year, if we can spend money to solve it, we will solve it, because in the future you will spend a lot of time and energy to solve this dispute, just the various products brought by this product The shop with the problem, take a bad review, you may want the 238 platform to be able to spend a lot of energy for 30 of them here, so if the order situation is small, then you can agree, just say you will not There is any loss, because we will also help you deal with

One of the service products on the Mt4 platform is Huibao. I have been talking about it just now. At this time, it is said that he is the platform launched to provide social services for merchants

 and furniture. It is aimed at the currently opened industry, and is a friend of most of the people. All of them have been opened, so it is involved in the judgment of the problems involved in the dispute here, if it does not belong to the scope of life-oriented processing, or we still need to negotiate with the seller, so we have to log in to us before. The price differentiation page, go to check every

No. 2. A reliable standard, then there is a differentiated assessment. If the store has reached this assessment level, but the final assessment result of a certain 370 does not meet the standard, then the third-level leader is a French writer. When designing, we will keep the Chinese translation, and we will bear the other right angles by ourselves, and the three angles will be determined, but it will not be affected, and we can continue to talk about

So every time he doesn't necessarily continue to enjoy some services, this is a reliable way to test the

The scheduling and assessment cycle is 30 days, and the store opening time. Or it is less than 60, and the order quantity is small, that is, the comparative weight is less than 30 minutes. Others who do not participate in the test will refer to it. , this 360 will be naughty if you want to deal with it yourself, then continue to enjoy this

You can assign blue to the seller who sells the backend performance service to check if our product is not copyrighted, please post it to show that this task is

There is the word 123 and the cracks in the shop that the sellers have inside have made him so

You need to undertake the task yourself, and it doesn’t matter whether you call the platform commission in our life, the second one. My assessment cycle is 30 days. If the assessment in July does not meet the standard in August, then the more social capital I will continue to bear. Yes, then you can find the military situation of each of our third-level content that is not distributed to you by cricket. For sellers whose household registration does not meet the standard, there will be a special email to notify them. Be sure to pay attention to us. The date of this

Whether the rules implemented after the general pass the three-month authority is still carefully assessed, it only involves whether the seller needs to be responsible for the dispute. This category of the corresponding refund design, the closure of the insider of other grids is It's different, so the source category may remain the same. If you say that the three categories of you have very few orders, and you have a dispute, you can't enjoy it, because he has this standard. So don't worry too much before, this is because his assessment criteria are humanized, and if it can be caused by the buyer, his assessment result will be unqualified, if it is

 when the photo is

So, as for the question of the air outlet and the question, these points are the assessment situation, everyone should pay attention to his assessment standards, and there is another method that our four triangular prisms divide the methodist's interest disputes, let's take a look The customer service work distribution mechanism is at the institutional level. It is convenient for us to do something wrong. We can use the first feedback mechanism like this, adjust the inspection of this market, and prohibit the four 260,000 system of the main promotion of the three stores. We can go from these four aspects, then in terms of the system, for example, we can say that we can't send it out, it's too slow, can we go faster, this is the problem that the hamster can't department, and the customer said that your food has been passed on there. Now, this may be a problem that operations cannot share with this design department, so we can hold a meeting between this department once a

How to practice a summary of opinions, and notify the relevant departments, requiring these departments within a limited

The customer said that I want this order to be delivered in packages, and then sometimes I want to illustrate the graphic configuration icon plug. It almost capsized and actually, this may be a problem that the operation cannot share with the design department. The meeting between this department is only held once a month, and the other is that the customer summarizes an opinion, and informs the relevant department, requiring these departments to give a solution within a limited

The customer wants this order to be delivered in packages, and then, sometimes I want the plug and plug area for me. There is a person who says that we have promised the customer, but in fact, there are too many things, and if we forget, it will flow out. Tears are because you may have to do a lot of things in a day, and you forgot to have a lot of comments, so you have to spend a lot of time to deal with this, in fact, we can do this very simple Some remarks, or some signs are straight, then every day when I get off work, I will marry my teammates and go to Dongzhong, and then I will take the initiative to communicate with the guests, so as to avoid the follow-up passive communication causing the guests to be full of various Can remove the error to solve that

Sometimes you can make a new one, and then go to reply to the customer, and then make a quilt here, etc., and then go to the system of the main push, what is the difference if you say that it will come? , I bought two and I want to buy a negative ion or something, just ask which product has this function, we can address this problem here, this is the mention of some of our main models, and then the story, The corresponding incentive system to overcome is actually

 just empty, he can target these cross-regional landscapes, the greening tree species in fresh and training are so-and-so and him, and then all the functions of this product are listed, and then it will be sold this month. How many products are recommended, and so many people's commissions, etc., these can be done, and then another department can also set the classification of this product, the China of the customer service department, and these classifiers learn these

Talk and say that you can see him sending an emoji after a sentence to make the customer feel enthusiastic. The second customer service responds very quickly, making the customer feel that he is respected, and adding a sentence behind makes the customer feel cordial , so he actually aimed at the repeated problems, and then asked the customer to fill in

The content of the words is formed into a

You can use customer service to master this for a long time. It can make customers feel enthusiastic. The second customer service you see is that his response speed is very fast, which makes the customer feel that he is respected, and add a sentence after it to make the customer feel clear. , so, in fact, it is aimed at many such problems in Chongqing, and then let customers fill in some of

The content he said has formed the best results, all very good, they can use his family one after another, so that every customer can master this range. Compensation or transfer center The second parameter is to judge the other party's language environment. Three to give the other party multiple-choice questions instead of questions. The fifth one is always beyond the customer's expectations. Avoid continuous automatic treatment as much as possible. Or transfer the center customers, the merchants have some rich discounts and do not sell them. The solution for them is the first entrepreneurial center. First of all, it can be said that we can be a customer service agent. It is really very nutritious, because I don't decide what to do in Manhattan. Friends, there is a lot of research and development, and there are things that you can't do if you are blind, but we can provide you with a three-year quality warranty, and then the consultation service is impossible to leave, and then you say you can give them Last three years

Also

There is no way to give it to you, but I can give you an item, which is to say that all your curling irons are in the package. You can only hear it. You can do a real careful combing. It has been set with the release all the time, so the gentleman may have got this problem, and then he does have other needs. He can make judgments and correct methods on the use of this product that he does not

 There is a problem with the anatomical abdomen product, so let's talk back, our product has been certified, and then you can issue some certificates, because we have certification, we will also have the instructions and precautions for this product, as long as you follow us These work make hotel problems, but if you don't follow our shortcomings, only some situations will happen, so in fact, you must let the guests know, you must follow our precautions and water, and explain the operation. And we just give each other a

And it will cause us to have no way to answer what kind of products you prefer, and we will say that they are also guest

A seller who is very proficient in this kind of products, but most of his buyers are not very proficient, he is just waiting for you to tell him what and what, so he actually we can ask him. Do you like wool rolls Or Poland, in the end you are a sales seller who is a blast, do you like wool rolls or

The recommended lengths may be different. If you don’t agree with what can be recommended, then you still need it if you like ceramics, because for these two things, he may have the corresponding sales cost

I use your products every day, and you want to recommend to me a good quality, long-term use, and an ordinary answer, that is, when our product is doing

At the discounted price of the event, there are certain disadvantages for us. In fact, we recommend that you get up after two or two hours with double H. Therefore, we recommend a few of this product. The table is human nature. To be a little bit more like a friend, the communication between them always gives him something beyond his luck, then it will indeed give you a sense of trust, knowledge and you will be happier when you buy me something for you, that communication The future will be such an attitude, that is, to avoid the automatic of 2014 as much as

That is to say, on the one hand, it is more efficient to go to the home to see the cost of time. However, it will also lead to the reduction of our communication journey. Therefore, as time permits, especially in the case of return sales, we must To reduce the automatic reply, sometimes we will use it all the time, maybe you are waiting for a lot of guests at the same

Then I kept de-chemical data recovery and engraved the guest. In fact, for you, 25, did he just chat with me, and then, or did you directly go over there, what I told me was that the guest could feel it. These are in the face of bold situations, and some practice, whether we want the

 method or eat face-to-face with the guests is a serious suitor to communicate

Therefore, we must use the automatic reply machine series in moderation to avoid the guests being bored by it. In fact, we can use this WhatsApp more, instead of getting some problems and solving them in time, we can also know whether the guests have one, it is better to have it or not. I received the information about this problem, but I must go over the wall, but the above is the driving force for the course. Thank you for