table of contents
[Worry-free return protection plan] Announcement
[Worry-free return protection plan] Definition
[Worry-free return protection plan] Upgrade point
[Worry-free return protection plan] Scope of participation
[Worry-free return protection plan] Fee settlement
[Worry-free return protection plan] Usage steps
[Worry-free return protection plan] Frequently asked questions
[Exit and join related]
[Related premium collection]
[Recompensation and refund related]
content
7.26 The Free Return will be significantly upgraded on July 29. In-station letter announcement, click here to view
[Core Upgrade Point]
1 Coverage countries: expanded from 16 countries to 24, with new Chile, Japan, Ukraine, Mexico, Belgium, Czech Republic, Portugal and Switzerland;
2 Upgrade of return experience: generate logistics sheets online, and the seller at the return node can be seen, and the return is abnormal (broken, lost, timeout) will be reviewed and settled by the insurance company;
3 Payment experience upgrade: unified use of domestic Alipay to pay premiums and collect claims, simple and worry-free reconciliation;
4 Scheme integration: AE Worry-free Return (24-country version) and AE Plus (Russian version only) are merged into one scheme.
Remarks: After the new version is upgraded, the current rate will be maintained. Orders before upgrading will be insured and claimed in accordance with the original rules. Please rest assured!
[Overall Plan]
1 On July 29, the new version of Worry-free Return was officially released, and the old version of the application entrance went offline;
2 From July 29th to September 29th, 2 months will be reserved for the merchant to carry out the new version of worry-free return and upgrade;
3 On September 29, the old insurance entrance was officially closed, and subsequent orders from unupgraded stores will no longer be guaranteed.
[Preparation Required]
1 If you are a stock customer (the old version of Worry-free Return has been opened): After opening on July 29, you can directly enter the Worry-free Return page for "one-click upgrade"
2 If you are a new customer (the old version of Worry-free Return has not been opened): After opening on July 29, apply for the new version directly on the Worry-free Return page.
Free Return is an online insurance service launched by Alibaba United Insurance Agency for AliExpress platform merchants. It aims to solve the problem that cross-border merchants cannot provide local returns due to logistics problems. By providing the local warehouse of the buyer's country as the return address, the goods can be returned for free of charge locally and improved. Buyers' purchase experience reduces the after-sales cost of merchants.
Merchants and products participating in the Worry-Free Return Coverage Program have the "Free Return" service logo (click here to view). When the buyer buys the goods with the service logo, we provide the buyer with a local return service without reason 15 days after receiving the goods.
[Worry-free return protection plan] Upgrade point
Escalation content | Specific information |
Service Insurance Division changes | Unified change to Pacific Property Insurance Co., Ltd. |
Coverage of national expansion | Merge the original worry-free withdrawal and worry-free return A+ (Russia program), covering countries from 16 to 24, adding Chile, Ukraine, Japan, Mexico, Belgium, the Czech Republic, Switzerland, Portugal |
Return Service Escalation | 1) Generate logistics sheets online 2) The return node page is visible 3) Abnormal return (broken, bag loss, extension) Baoshi's bottom pocket |
Payment Experience Upgrade | Unified use of domestic Alipay to collect premiums and claim settlement, making reconciliation easier and more worry-free. |
Differentiated pricing | In the future, differentiated pricing will be gradually promoted, and the pricing will be more reasonable. The specific launch time is to be determined. |
Participation content | Specific information |
Override Merchants | Self-register |
Override Category | Except customized/close underwear/food/adult products/virtual/second-hand goods, etc. |
Cover countries * Later, it will be a new country | Russia, United States, Spain, France, Brazil, Netherlands, Israel, Poland, United Kingdom, South Korea, Germany, Italy, Canada, Australia, Saudi Arabia, United Arab Emirates * Chile, Ukraine, Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal |
Charging standard: the actual amount of the order × the premium rate | ||
Claim Amount | Order Paid Amount | Excluding any form of store discounts, freight and taxes, it is recommended that merchants set up free shipping (i.e. free shipping, freight has participated in the protection, and if there is a return, it will be compensated together) |
Premium rate | Charge at 1.3% temporarily | Subsequently, the rate will be adjusted according to your transaction performance every quarter, and the adjusted rate will fluctuate in the range of |
Maximum compensation | 1000 US dollars/6000 RMB | 1,000 US dollars/6000 RMB or less shall be guaranteed according to the actual amount, and 1,000 US dollars/6,000 RMB or more shall be guaranteed at 1,000 US dollars/6,000 RMB. The insurance limit is $1,000, and goods over $1,000 are also charged at $1,000 (for example, the amount of the goods you insured is $2,000, and the premium amount = $1,000 * premium rate) |
Other considerations:
1 Insurance and premium collection: When the order is declared and shipped on the AliExpress platform, it begins to be insured and charged;
2 Claim settlement and claim settlement payment: After the buyer returns the goods and complete the quality inspection, the insurance company settles the claims;
3 Payment account: Premium payment and claim collection are all carried out through the Alipay account bound by the merchant;
4 About currency conversion: Insurance and claim settlement, if foreign currency is involved, it will be implemented according to the official listed price (middle price) of the Bank of China on the 1st of the month of the month at the time of delivery.
[Worry-free return protection plan] Usage steps
[Worry-free return protection plan] Frequently asked questions
[Exit and join related]
Q: I see the "Free Return" logo on the product page. What is that?
Answer: This is the logo of the product's worry-free return service, that is, it supports the buyer to initiate a free local return without reason within 15 days after receiving the goods.
Q: How to apply for the Worry-Free Return Coverage Program?
Answer: You can sign up through the goods-after-sales service and service-wor-free return protection plan section (as shown in the screenshot below, for reference only).
You can also click here directly to register.
[hot] Q: If you join the worry-free return guarantee plan, do you join it in the store dimension? Will all products be added?
Answer: Join the worry-free return protection plan in the store dimension. After the merchant signs the worry-free return guarantee plan, goods in designated countries and categories will join the plan by default.
Q: What are the benefits of participating in worry-free return service?
A: Participating in worry-free return service has the following benefits:
1) Exclusive traffic support: open and enjoy the exclusive label of "Free Retrun", traffic support, exclusive field, so that your products stand out;
2) Buyer's rights upgrade: Buyers can enjoy the right to return goods without reason for 15 days when purchasing marked goods. The goods are returned to their own warehouses for free, making your after-sales service simple and worry-free.
3) Seller collection guarantee: front-line insurance company risk protection, buyers return goods through quality inspection, merchants get full compensation, fearless of risks
4) Marketing activities are preferred: special special promotion of special return services, with multi-channel resources such as good goods and new products, as well as other irregular resource positions such as industry marketing pits and exclusive floors of daily return promotion services.
Q: Can I choose to participate in the worry-free return service?
A: Worry-free return service only supports specific countries and categories.
Q: Do I need an overseas warehouse to participate in the worry-free retreat protection plan?
Answer: No. After participating in the service, the buyer can return it directly locally to a third-party local warehouse that cooperates with AliExpress.
Q: I have signed up for worry-free return service. Why can't I see this logo?
Answer: Please confirm that the category and country of the goods are covered first, and if you have just joined the worry-free return guarantee plan, there will be a 2-3-day delay in marking. Please wait patiently.
Q: Can I quit after joining the worry-free return service? How to exit?
Answer: You can directly apply for withdrawal in the upper right corner of the "Service Overview" on the Worry-free Return Protection Plan page, click the "Settings > Exit Worry-Free Return Guarantee Plan" button to apply for withdrawal. The withdrawal application will take effect within 5 calendar days, and you can only apply for joining again 30 days after successful withdrawal.
Tips: At present, AliExpress does not support countries that choose to participate in the worry-free return guarantee plan, that is, after opting out, they will withdraw from all 24 countries covered.
[hot] Q: How to calculate the filing rate of worry-free order disputes?
A: Same as the dispute rate of other orders.
For example, if the buyer initiates a return caused by the buyer's personal reasons, such as: 'buyer's reason for wrong order', 'buyer'I found cheaper', 'buyer'I don't need the cause of the dispute' The cause of the dispute is not included in the calculation of the dispute rate; if the cause of the buyer's cause of the dispute is 'color mismatch', the dispute rate is included. Calculation of.
Q: Where can I check worry-free return coverage orders?
Answer: You can view or download the service details of the Worry-Free Return Coverage Plan in the "List of Historical Insurance policies" section of the Worry-Free Return Coverage Plan.
[Related premium collection]
[hot] Q: How is the premium calculated?
Answer: Orders generated by buyers from 24 countries covered by the Worry-free Return Guarantee Plan of the receiving address country shall be deducted according to the formula of payment amount × premium rate (automatically deducted from the bound domestic Alipay account system) after all the seller delivers the goods.
Charging standard: the actual amount of the order × the premium rate | ||
Claim Amount | Order Paid Amount | Excluding any form of store discounts, freight and taxes, it is recommended that merchants set up free shipping (i.e. free shipping, freight has participated in the protection, and if there is a return, it will be compensated together) |
Premium rate | Charge at 1.3% temporarily | Subsequently, the rate will be adjusted according to your transaction performance every quarter, and the adjusted rate will fluctuate in the range of 0.6%-2.6%, subject to the AliExpress page display. |
Maximum compensation | 1000 US dollars/6000 RMB | 1,000 US dollars/6000 RMB or less shall be guaranteed according to the actual amount, and 1,000 US dollars/6,000 RMB or more shall be guaranteed at 1,000 US dollars/6,000 RMB. The insurance limit is $1,000, and goods over $1,000 are also charged at $1,000 (for example, the amount of the goods you insured is $2,000, and the premium amount = $1,000 * premium rate) |
* If your store's main products are worth more than $1,000/6000, you need to consider whether the maximum compensation can cover the order cost and choose whether to participate in the plan as appropriate.
Q: Is the premium charged for each payment? Or will it only be charged for orders that have been returned?
Answer: The system will automatically deduct orders generated by buyers in 24 countries covered by the Worry-free Return Guarantee Plan in the country after the seller delivers all the goods, regardless of whether the buyer initiates a dispute after receiving the goods.
Q: When was the premium collected?
Answer: After you confirm that all shipments are shipped, the system will automatically collect it from your AliExpress fund collection account. Collect according to the order.
Q: What is the premium rate?
A: At present, the average rate is 1.3%. Subsequently, the rate will be adjusted according to your transaction performance every quarter, and the adjusted rate will fluctuate in the range of 0.6%-2.6%, subject to the AliExpress page display.
Tips: The rate is based on the dynamic operation data of the store, credit data, and the operation data of the industry and other multi-dimensional big data based calculations. Differentiated risk pricing is adopted. Different merchant rates will be different and dynamically adjusted. The better the store is operated, the lower the rate.
Q: Where can I see the payment details of premiums?
You can view the details of your premium payment and the collection details of claims through the following path:
1) Worry-free return management page: "Historical Policy List" in the "My AliExpress > Goods > After-sales Service > Worry-free Return Protection Plan" section, check the accumulated premiums, claims settled, current arrears, and details of each order;
2) Bind Alipay account: "My > Bill", check the premium payment and claim collection during the corresponding period. Because multiple goods are placed in one order, each commodity is insured and settled separately. Therefore, you may see multiple notes with the same name of premium payment and claim payment records, and the corresponding amount is the amount of each item placed on the order:
Corresponding counterparty "China Pacific Property Insurance Co., Ltd.";
Deduction premium note "AE worry-free refund-insurance premium-insurance number-order number";
Note on payment of claim settlement "AE worry-free refund_insurance claim settlement_insurance number_order number".
Q: How to check premium arrears and repayments?
Answer: The new version of Worry-free withdrawal will be insured after the order is shipped, and the insurance premium will be deducted from the bound domestic Alipay account. If the balance in the corresponding Alipay account is insufficient, it will affect the insurance of relevant orders and claim settlement; if the arrears are too long, reminders will be arranged or even terminated.
You can check whether there is any arrears and the amount of money owed on the worry-free return management page "My AliExpress > Goods > After-sales and Services > Worry-free Return Protection Plan". If the balance of the corresponding Alipay is insufficient, you need to recharge it to the Alipay in time for deduction.
[Recompensation and refund related]
Q: How much compensation can I get after the buyer successfully returns the goods?
Answer: Compensation (RMB) = the amount paid by the buyer (US dollars) * US dollar to RMB exchange rate (the exchange rate is based on the official website data of the Bank of China on the 1st of each month).
The paid amount does not include any form of store coupons and freight, nor does it include taxes and fees to be borne by buyers (such as excise taxes in some states of the United States). The compensation will be automatically entered into your bound domestic Alipay account after the return order is completed.
For example, the seller's premium rate is 1.3%, commodity A (price $100) participates in the worry-free return guarantee plan, commodity B (price $50) does not participate in the worry-free return guarantee plan, the buyer places an order to buy one item A and one item B, the seller sets a freight of $30, and the store coupon is $10. The buyer is not subject to excise tax, and the seller actually pays a worry-free return premium = $100 * 1.3%. The buyer initiates a return application for A and B goods, A returns to the local return address, and B returns to the seller's return address in China. After the buyer successfully returns, the actual compensation receivable of the seller (RMB) = $100 * US dollar to RMB exchange rate (the exchange rate is based on the data of the official website of the Bank of China on the 1st of each month).
Q: I see that the order has been refunded. When will I be reimbursed?
Answer: After the order is refunded, the seller will generally be compensated within 5 working days. You can view it in your bound domestic Alipay account.
[hot] Q: I see that the order has been refunded. Where can I check the compensation?
Answer: You can check it in the domestic Alipay account you bind.
If you have any questions, please call the customer service hotline 95188-9 for consultation. The manual customer service hours are 8:00-24:00 every day.
Q: The buyer has initiated a return, and I see that it is waiting for the platform to process. When will it be processed?
Answer: We usually review the buyer's return request within 48 hours, up to 96 hours. If we support the buyer's return request, the page will prompt the buyer to operate the return. After we receive the buyer's return and detect that there is no abnormality, we will end the dispute and execute the refund. At the same time, RMB compensation will be recorded in your domestic Alipay account. For insurance-related issues (insurance, return, claim settlement, etc.), you can call the insurance hotline: 0755-22692741, and the labor hours are from 10:00 to 17:00 on weekdays.
[hot] Q: Does the buyer return it, does it mean that I can get compensation in my domestic Alipay account?
Answer: No.
1) If the buyer initiates a 15-day return without reason, the buyer will refund the goods without affecting the secondary sale, and compensate the seller at the same time;
2) If the buyer initiates a reason to return the goods, the refund will be supported when the buyer returns the goods without abnormalities, and compensate the seller at the same time;
3) If the buyer returns the empty package, buys A to return B (such as buying a mobile phone to return the mobile phone case), etc., if the return is abnormal, the package will be returned and the case will be closed with a 0 refund, and the order amount will be directly loaned to the seller for processing.
Q: Why hasn't the reimbursement for this order arrived yet?
Answer: Generally, it needs to be processed within 3 working days after the warehouse receives the buyer's return package. Please check the return logistics information first. If it has exceeded 3 working days, for insurance-related issues (insurance, return, claim settlement, etc.), you can call the insurance company hotline: 0755-22692741, and the labor time is 10:00-17:00 on weekdays.
Q: In order disputes under the Worry-free Return Guarantee Program, will the platform return the products returned by the buyer to the seller after the buyer returns the goods to the warehouse?
Answer: No.
After the merchant joins the worry-free return protection plan, the buyer can return the goods locally free of charge within 15 days after receiving the relevant goods. After the warehouse confirms that there is no abnormality in the return, the order dispute will be refunded to the buyer, and the system will initiate compensation to the seller. The goods will be left in the warehouse, and the merchant will get compensation according to the compensation standard in the bound domestic Alipay account in the form of insurance compensation.
Q: If the goods will not be returned to the merchant, why does the dispute page show it like this?
Answer: Please ignore the text after the reminder first, and the dispute details page will be optimized.
[Bed Alipay account related]
Q: Are there any requirements for filling in the Alipay account to join the service? Is it an enterprise Alipay account or a legal person Alipay account?
Answer: In order to avoid the failure of payment and affecting insurance, claim settlement and follow-up services, it is recommended that domestic Alipay accounts with normal binding status, daily use and sufficient balance do not restrict enterprise Alipay accounts or personal Alipay accounts, but need to pay attention to account changes in time.
[hot] Q: After I bind my Alipay account, where can I view or modify it?
Answer: You can click "Settings > Alipay Account Change" in the upper right corner of "Service Overview" on the worry-free return management page to view or change your Alipay account. Once Alipay is successfully modified, subsequent premium deductions and claim settlement payments will be collected through the new Alipay account. It is recommended that you must operate carefully when modifying and ensure that you have obtained the full authorization of the company!
Note: At present, it is not supported to modify Alipay's bound account, which will be launched in September.
[Buyer-related issues]
Q: How can buyers initiate free returns?
Answer: If the buyer wants to enjoy free local return service, it is recommended that the buyer initiate a return and refund request within 15 days after receiving the goods, and select "Return Goods":
1) If the buyer returns the goods without reason, he can choose 'placed the wrong order for the buyer', 'I found a cheaper one' for the buyer' and 'I don't need the buyer' as the reason for the dispute, that is, return the goods locally without reason;
2) If the buyer has reason to return the goods, the buyer can choose the corresponding dispute reason to initiate a return application according to the real product problem. Among them, fake goods, empty parcels, short packs, and buy A to receive B are not covered by the free local return service.
Q: Can an order be returned multiple times free of charge?
Answer: No, you can only enjoy it once:
1) If multiple return requests need to be launched under an order with the Free Return logo, it is recommended that the buyer return the goods together and enjoy free return service;
2) If the return is made separately, only the first return can enjoy a free return, and the rest of the orders can still enjoy local return service, and the return freight shall be borne by the buyer.
Q: What should I do if the buyer fills in the wrong return form number?
Answer: Each order can only enjoy Free Return service once. After the buyer enters the return process, the system will automatically generate an electronic prepaid return form for the buyer, and the return order number will be automatically recorded on the order return page. If the buyer chooses to send it by himself and manually fills in the return logistics order number by mistake, the dispute will automatically rise and arbitrate 15 days after the buyer fills in. Please advise the buyer to actively respond to the dispute and provide the correct logistics order number.
[hot] Q: Who will bear the return freight of worry-free return protection orders?
Answer: For a worry-free return guarantee order, the buyer can enjoy a free local return, and the return freight shall be borne by a third-party service provider. If the buyer initiates multiple returns under one order, it is recommended that the buyer return the goods together, and the buyer can still enjoy free local returns. In the Free Return dispute, as long as the buyer confirms the use of the free return service, he can see the return form/return code. The buyer can go to the designated return place to return the goods without other operations, but under the return process of Free Return, even if the buyer is contracted together. Returned, the buyer still needs to return to the dispute page and fill in the return information, including the return order number and the return logistics company. If it is not filled in for more than 5 days, the default buyer's return timeout is 0 refund.
If the buyer initiates a return under the same order after enjoying a free local return, the buyer no longer enjoys a free local return, but can still enjoy the local return service, and the return freight shall be borne by the buyer.
Q: How can I reduce the return rate of buyers?
Answer: We can't prevent buyers from initiating return applications, especially without reason. In order to reduce the buyer's return rate, it is recommended that you guarantee the quality of goods participating in worry-free return service to improve the buyer's satisfaction with receiving goods.
Q: The buyer has actually returned it to the warehouse, but the final dispute ruled that there was no refund; or the buyer actually returned 10 pieces, but the feedback only received 8 refunds; the buyer came to ask me for money, what should I do?
Answer: Please give priority to guiding consumers to click "Help-Customer Service" at the top of AliExpress's homepage to enter the help center and contact the buyer's customer service in the corresponding language, and provide the order number and return sheet (return order number). If the consumer strongly refuses to contact AliExpress customer service, please contact Xiaohe Online, the merchant, to help consumers feedback problems and provide the order number and return sheet (return order number).
Q: Why is there no response by clicking the abandon return button?
Answer: Worry-free local return orders, return is required to be returned to a third-party warehouse, and the operation is not supported to abandon the return.
Q: How long does Free return take for buyers?
Answer: Worry-free free return. The return time for buyers after the return process is: "5+15" days:
1) 5 means that the buyer needs to click the button online within 5 days to obtain the free return sheet/return code (the countdown to the dispute page to the buyer's response to the return is 5 days, and the dispute status is waiting for the buyer to return);
2) 15 means that after the buyer clicks to obtain the free return form/return code, the order status will be updated from waiting for the buyer to return to waiting for the buyer to receive the buyer's return, that is, the buyer needs to complete the return as soon as possible within 15 days after obtaining the free return form/return code. The 15 days here include the time when the actual buyer returns, the time when the package arrives at the third-party local warehouse, and the time when the local warehouse unpacks and detects.
[hot] Q: How to send the goods after the buyer returns the goods?
Answer: After the buyer's return review is approved, an order can enjoy a free return opportunity to the domestic warehouse. Specifically:
(1) Door-to-door collection: Mexico, Ukraine, Czech Republic, Switzerland, Chile, Japan, the United Arab Emirates, Saudi Arabia and South Korea will adopt door-to-door collection. After the return review is approved, the buyer needs to download and print the barcode and paste it on the package; wait for the courier to contact the door to pick up the goods.
(2) Buyer's self-delivery: The rest of the countries will adopt the buyer's self-delivery method. Buyers need to download the logistics sheet and paste it on the package for delivery at the nearest express outlet.
Attachment 1: Logistics service providers in various countries
country | Delivery method | Logistics provider name | Check the official website | enquiry phone number |
Russia | send it by yourself. | Russian Post | +7 88001000000 | |
the United States | send it by yourself. | USPS | +1 800-275-8777 | |
Spain | send it by yourself. | Correos | +34 915197197 | |
France | send it by yourself. | la poste | +33 3631 | |
Brazil | send it by yourself. | Correios | https://www.correios.com.br/ | +55 61 3003 0100 |
Netherlands | send it by yourself. | DHL | https://www.logistics.dhl/nl-nl/home.html | +31 9002222120 |
Israel | send it by yourself. | runner express | http://runnerexpress.co.il/services/106.html | |
United Kingdom | send it by yourself. | Royal Mail | http://www.royalmail.com/ | +44 1752387112 |
Germany | send it by yourself. | deutschepost | +49 (0) 180 2 000221 | |
Italy | send it by yourself. | posteit | https://www.crononline.it | +39 800160000 |
Canada | send it by yourself. | UPS | 1-800-742-5877 | |
Australia | send it by yourself. | Parcel Point | https://track.parcelpoint.com.au/trackmyparcel | +61 1300025639 |
Belgium | send it by yourself. | Hermes GmbH | +49 040 593 551111 | |
Portugal | send it by yourself. | NACEX | http://nacex.es/ | +34 900 100,000 |
Mexico | Pick up at home | HOUND EXPRESS | +52 (55) 40001920 | |
Ukraine | Pick up at home | nova poshta | +380 98 4 500 609 | |
Czech Republic | Pick up at home | DHL | +420 225 331 500 | |
Switzerland | Pick up at home | SWISS POST | https://www.post.ch/en/ | +41 848 888 888 |
Chile | Pick up at home | CORREOS DE CHILE | https://www.correos.cl/ | +56 600 950 2020 |
Japan | Pick up at home | SAGAWA EXPRESS | +81 0120-333-603 | |
United Arab Emirates | Pick up at home | naqel | https://www.naqelexpress.com/home | +966 920020505 |
Saudi Arabia | Pick up at home | naqel | https://www.naqelexpress.com/home | +966 920020505 |
South Korea | Pick up at home | korea post | https://www.epost.go.kr/main.retrieveMainPage.comm | +82 2 2195 1114 |
Poland | send it by yourself. | inpost | +48 966 920034331 |
Attachment 2: Details of return locations in each country
Country | State/Province (State/Prov.) | City | Address |
US | CA | San Jose | Peachwood Ct |
US | New Jersey | Berkeley Heights | 57 Industrial Rd, Building B-A, D & B Group |
CA | BC | Richmond | Jacombs Road |
ONTARIO | / | VICTORIA PARK AVENUE | |
UK | England | London | Safestore Charlton, |
DE | Berlin | Berlin | Treseburger Str. 22A, HuiTong International Co. |
ES | Madrid | Madrid | Calle San Lorenzo 5. Fuenlabrada. |
FR | Les | Les | Beijing 7 Rue de Seine |
Mureaux | Mureaux | ||
AU | NSW | CHULLORA | UNIT 2, 21 WORTH ST, CHULLORA NSW 2190 |
RU | Москва | Москва | а/я 17,Московский АС?,ОПС |
IL | Airport City | Airport City | 1 Hagilboa St. Airport City |
BR | Sao | Guaratinguetá | Caixa Postal 8 Guaratinguetá SP. |
Paulo | |||
IT | Milano | Rho | via Risorgimento 69/5, Rho |
SA | RIYADH | RIYADH | Sulay exit 18 Rana warehouses naqel warehouse J |
(near Al-Tawi Ready Mix & Cement), As Sulay | |||
NL | Zuid-Holland | Zoetermeer | Platinastraat 71 |
PL | mazowieckie | Warszawa | ul.Mirkowska 46 a, Konstancin-Jeziorna |
AE | DUBAI | DUBAI | Al Qusais Industrial 3, talal warehouse 8. |
KR | Incheon | Incheon | 135 H2 1F, Jayumuyeok-ro, Jung-gu, Incheon, Republic of Korea |
PT | Lisboa | Carnaxide | Parque Holanda, Estrada Outurela, 2790-072 Carnaxide |
CL | SANTIAGO | RM | AV VENTISQUERO 1111 BODEGA 58, RENCA |
BE | Frankfurt | Frankfurt | Adam-Opel-Str. 10 60386 Frankfurt |
JP | CHIBA-KEN | FUNABASHI-SHI | NISHIURA3-8-3 |
MX | Mexico | Mexico | Calle Matilde Márquez61-E |
UA | Kiev | Kiev | Super, 03187 Ukraine, Kiev, Teremkivska street 11 apt 9 |
CZ | Southern Moravia | Mikulov | FULL LIQUIDWORLD s.r.o. |
CH | Bern | Bern | Holligenstrasse 1 |
FAQ:
Q: Why did some worry-free return order platforms arbitrate that they only refund?
Answer: If the buyer initiates a dispute after receiving the goods and provides valid evidence, according to the platform dispute handling rules, empty packages, less missed (only for less missed parts) and other situations that are obviously the merchant's delivery responsibility, it is supported to refund-only buyers; in addition, fake goods, infringement and other obvious merchant responsibilities, according to the buyer's local National regulations need to support buyers to process refunds only, and buyers have the right not to return them. Merchants need to bear the losses of the corresponding buyers' goods.
At the same time, the above platform recognizes that empty packages, less sending and missing (only for less sending and missing), fake goods, and infringement are not covered by worry-free refund, and the insurance company does not allow compensation.
Q: Why did some worry-free return orders return buyers, but the insurance company did not settle the claim for me?
Answer: The claim coverage of AE Worry-free Return to merchants is: after the buyer receives the goods, he initiates an online dispute and demands to return it. At the same time, he ensures that the returned goods are "cons consistent and intact, without affecting secondary sales", because the merchant refunds the buyer and the merchant suffers the loss of relevant goods. Your order is clearly not covered by AE worry-free return, and the insurance company does not allow compensation. You can judge by looking at the following situations:
(1) The buyer's claim is a refund only (no return), or the platform's award is only a refund (no return);
(2) The buyer is determined to have not received the goods, or the goods are empty, and less missed delivery (limited to less missed delivery);
(3) The buyer's receipt of goods is recognized as fake goods, infringement, brand mismatch, incorrect goods, receipt of wrong goods, expiration of shelf life (expired buyer's return time point), second-hand goods, smuggling, contraband;
(4) The buyer's receipt of the goods is determined to be damaged, the product function cannot be used normally, or other situations that do not conform to "consistent and intact, without affecting secondary sales".
- In the above cases, whether to refund the buyer and the investor of the refund will be determined according to the platform's after-sales processing rules. If the buyer and seller reach a consensus to return the goods or the platform arbitration determines that the buyer returns the goods to the worry-free local warehouse, the merchant can contact the warehouse through the platform customer service within 15 natural days from the date of the claim settlement ruling (the freight shall be borne by the seller himself). If the buyer fails to retrieve it after the time, the warehouse will dispose of it uniformly.
Comments
Post a Comment