Can AliExpress not deliver the goods (Is the non-shipping complaint valid)
Many consumers like to shop on the AliExpress platform, because you can buy some overseas products here, and the quality of the goods is also trustworthy. So can AliExpress not deliver them? The following content will give you a relevant introduction.
Can AliExpress not deliver the goods?
No.
If the goods cannot be shipped after placing an order, what should I do?
If the delivery cannot be delivered due to out of stock and other reasons, you should communicate in time to see if the delivery time can be extended, or ask them to apply for cancellation of the order and apologize, etc., so as to avoid unnecessary impact on the store due to non-delivery.
Then we should also do a good job in inventory inspection of store products. In case the inventory is insufficient, they need to be replenished in time, so as to avoid the losses caused by failure to deliver goods in time. In addition, it should be remembered that the order must not be cancelled in any case, otherwise it will affect the store order cancellation rate, and too high will also be punished.
Finally, it should also be reminded that after delivery, you should also fill in the waybill number and delivery notice in the background in time, otherwise the delivery will also be deemed to have timed out, and the order will be closed and refunded, and the refund cannot be recovered through appeal. You can contact the logistics company to recover the goods and communicate with the buyer to explain the situation and let them place a new order. This is also okay.
Is the complaint valid?
The complaint platform will be accepted, which will definitely have an impact on the merchant side, so the complaint is valid.
Penalties for non-delivery: If the buyer fails to issue it in time after placing an order, resulting in a timeout, it will be punished with different degrees of illegal deductions according to the severity of the violation.
If you violate the regulations for the first time, and then violate the regulations again, you will deduct 3-6 points; and when the deduction points reach a node, such as 12 points, 24 points, 36 points and 48 points, the punishment is to freeze the seller's account for 7 days, 14 days, 30 days, and permanently closed. The consequences are also relatively serious, so you must press Platform rules for shipment.
In addition, if this non-shipping order is complained about, the funds of the order will also be frozen and will be automatically returned to the buyer.
Orders cancelled due to non-delivery will also be included in the store cancellation rate. If the cancellation rate is too high, the store will also be punished, so pay attention to it.
AliExpress buyers who do not deliver goods can complain. After complaining, the merchant will be punished. Therefore, if you communicate with the seller, the other party can actually cancel or complain. This is completely determined according to your own situation. Complaints are usually very effective, but it is recommended that the seller have feelings. Besides, you also need to communicate with each other as soon as possible.
Aliexpress does support non delivery.
Buyers are blacklisted without them even knowing it
Can the company still use AliExpress stores if they cancel (can AliExpress cancel stores again)
With the continuous growth of the AliExpress platform, more and more people have begun to open stores in AliExpress. After AliExpress opened stores, many AliExpress merchants can't open stores because of poor sales. They wondered whether they can cancel stores. Can the company still use AliExpress stores if they cancel them?
Can the company still use AliExpress stores if they cancel it?
If the company has cancelled/marketing license has been revoked:
1) The cancelled company cannot open a store on AliExpress. Please exit the category and complete the ongoing transactions, withdrawals and other operations. The platform finds that the company's cancellation will close the store after 7 days;
2) If the merchant does not operate the category by itself and exits, the platform will punish and close the store later.
3) The platform does not allow changes in the main body of the certification company, so it is impossible to replace the normal certification company. If you need to continue to open a store, please re-register your account.
It is understood that individuals can't cancel, only automatically or illegally. If the seller has passed the authentication (Alipay real-name authentication, ID card authentication or other authentication required by AliExpress), then personal identity information cannot be unbinded regardless of whether the status of AliExpress account is opened.
Unless AliExpress agrees in advance, only sellers in mainland China can register a seller account on AliExpress. Mainland Chinese sellers shall not use false information to register overseas buyer accounts on AliExpress. If AliExpress has reasonable grounds to suspect that mainland Chinese sellers use false information to register overseas buyer accounts with AliExpress, AliExpress has the right to close the buyer's membership account. For sellers, AliExpress also has the right to punish violations.
Can AliExpress cancel the store open again?
If the infringement is closed, it can't be opened again. You can only re-register an account. Here's how AliExpress re-registers:
1. First of all, after you enter the AliExpress website, click the "Open a Store for Free" button. Continue to click the "Open a store for free and sell overseas" button.
2. Fill in the registration information, set the password, verify the mobile phone number, etc., and click the "Register Member" button. Then verify your registered name mailbox and click the "Verify Now" button.
3. Enter your mailbox verification and click the "Click here to confirm" button. Verify through the mailbox, and then carry out Alipay real-name authentication and bind your own Alipay.
4. Enter your account and password, click the "Login" button, and log in to your Alipay account. Click the "Submit Authentication" button for Alipay real-name authentication.
5. Then you also need to authenticate and upload the photo of your hand-held ID card. After filling in the remaining contact address information, you can submit it. Note that the photo with your ID card should be taken as required. Click the "Submit for Review" button, and wait for the review to be approved to reopen the store.
As long as everyone follows the above methods and steps, you can re-register and open a store. In fact, AliExpress has developed very well. Personally, I suggest that merchants should not want to cancel the store because the temporary business is not good. They should find a way to remedy it and not flinch. After all, they will gain something.
AliExpress (Can I use peer pictures? What are the requirements)
After we opened a store on AliExpress, we need to promote it. Some information about setting up goods is very important. For example, AliExpress pictures, can AliExpress use peer pictures? The following content will introduce you.
First, the size of the picture should be unified.
The size of the picture must be reasonable, so the combined picture gives people a neat and refreshing feeling.
Product main picture: 350*350px. Enlarged: 700*700px Details Page: Width 960px.
1. AliExpress store tips: 1200px wide and 100-150px high.
2. AliExpress poster: width 960px high 100-600px.
2. Try not to have words on the picture.
As far as Chinese sellers are concerned, Chinese should not appear on the picture. If there is text on the picture, you can remove the text on the picture, or change it to English to describe the product in detail, so as to facilitate the understanding of people in different countries and thus promote the purchase rate of the product.
III. Title, picture name, attribute filling, details description, all of which are consistent, will greatly improve the weight of search and AliExpress search click rate.
4. Try to add your own watermark to the picture.
At present, there are many people who steal pictures. In order to make their products clearly distinguished from others, it is necessary to choose pictures that are different from other merchants in the display of pictures, and watermark the pictures at the same time to avoid the phenomenon of picture theft.
V. The picture on the home page is clear and clear, and the highlights are prominent.
The more pictures on the details page, the better. Try to control it at about 10. Don't show text on the details.
What are the precautions for editing the details page?
1. It's better to take a live picture.
AliExpress platform cracks down on picture infringement. If there is no artist, it is okay to let the factory provide pictures. You must not steal pictures from peers.
2. Pre-sales.
Associated marketing must put the products you want to promote, or new products. You have to spend all kinds of traffic to promote this AliExpress listing, which can concentrate traffic on your new products.
3. Explain the advantages of the store.
It can impress the highlights of the customer's purchase.
4. After-sales service.
Just put the profit or hot links of some stores. For new products, it is not recommended to put them at the bottom. Put them directly in the front pre-sales association, and the marketing click rate will be higher. In addition, after-sales associates are generally used to taking listing pictures on the home page, and then stitching them together for 2-3.
The details page is a key point affecting the product conversion rate, so there are requirements for size and clarity. Videos can also be played. The longer the customer stays, the higher the possibility of purchase, so don't ignore the setting of the picture on the AliExpress details page
- Get link
- X
- Other Apps
- Get link
- X
- Other Apps
Comments
Post a Comment