Channel inquiry and compensation standards

• Commercial Express
• Postal products
• Unicom products
• Dedicated channel
• Order Treasure Overseas Warehouse
• Frequently Asked Questions
• East China Channel
• Direct mail compensation rules
• No Signing Trajectory Country & New Post Epac Country
• China Post has no sign-in trajectory countries
• Instructions on the refund rules for direct mail non-export refund

Compensation link	Type of compensation	Validity of claim	Definition	Customer evidence	Compensation standard	Terms of compensation	Confirm the payment time limit	Deductibles	Time Limit for Payment
Kune section	Collection not in the warehouse	30 calendar days from the collection time	There is no storage record after the package is handed over to 4px, resulting in the loss/suffiment of the package;	1. Handover list or 4px warehouse receipt certificate signed by 4px driver (on-site receipt list or domestic express receipt); 2. The number of tickets on the list should match the number of tickets received by 4px; 3.4px Confirm the loss of the package;	Compensation according to the declared amount of the order, up to 100 USD.	It has not been put into the warehouse for 7 calendar days since the customer initiated the inquiry. (10 calendar days for customs declaration)	3 working days	1. 4PX will not compensate for the list that is not signed by the 4PX driver/operator;	After confirming the payment, it will arrive within 7 working days.
	Lost/Missing Packages	Logistics orders start from 60 calendar days.	There is no outgoing record of the package after handing over to 4px, resulting in lost/missing package;	No need to provide	All lost: free shipping and compensation according to the declared amount of the order, up to USD 100 Partial loss: According to the proportion of loss of the order, the damaged part is free of charge, and the declared value according to compensation, up to USD 100.	It has not been out of the warehouse for 7 calendar days since the customer initiated the inquiry. (10 calendar days for customs declaration)	3 working days	1. 4PX will not compensate for the delay and loss of goods caused by non-4PX reasons; 2. In case of force majeure, natural disasters, government and customs inspection, etc., 4PX will not compensate;
	Damage to the goods	Logistics orders start from 60 calendar days.	The commodity damage of the package in the 4px warehouse affects the performance of the goods;	1. Photos of damaged inner products; 2. Photos of the outer packaging and inner packaging of the goods (including photos of inner packaging)	Total loss: Free shipping and compensation according to the declared amount of the order, up to USD 100 Partial damage: According to the damage ratio of the order, the damaged part is free of charge, and the declared value according to compensation, up to USD 100.	No evidence for 7 calendar days since the customer initiated the inquiry. (10 calendar days for customs declaration)	3 working days	1. Damage caused by the lack of proper reinforcement and foam filling protection of fragile goods. 2. For pure logistics packaging damage, the internal goods are not deformed and damaged. 3. Normal loss of commodities in the operation process, including but not limited to commodity volatilization, wear, oxidation, etc. 4. The deterioration and damage of the commodity due to the nature of the commodity itself, the non-conformity of the original packaging or the expiration of the effective storage period.
	Wrong delivery	Logistics orders start from 60 calendar days.	The package was sent incorrectly due to 4px reasons;	1. Provide pictures of the inside and outer packaging of the goods received by the recipient (including original label information) 2. Recipient initiates dispute information (such as platform dispute screenshots, email screenshots, etc.)	Free shipping and compensation according to the declared amount of the order, up to a maximum of 100 USD.	No evidence for 7 calendar days since the customer initiated the inquiry. (10 calendar days for customs declaration)	3 working days	1. The customer is unable to provide evidenting documents or claim application documents;
The last paragraph	Lost (no Internet access for orders)	Logistics orders start from 90 calendar days	After the package is shipped out of 4px, the corresponding final delivery service channel does not generate a valid transshipment trajectory.	For details, please refer to the 4px client to publish content. Different service product compensation rules are different; link:					After confirming the payment, it will arrive within 7 working days.
	Damaged	Subject to the end-process standard of a single channel	Ascan orders have been generated, and the goods are damaged when the goods are lost and damaged in "delivery" or the buyer receives the goods and cannot continue to be used.	For details, please refer to the 4px client to publish content. Different service product compensation rules are different; link:
	The submission has not been received.	Subject to the end-process standard of a single channel	An order with Dscan has been generated, and the service provider trajectory query shows that it has been signed for, but the recipient feedback that the goods have not been received.	For details, please refer to the 4px client to publish content. Different service product compensation rules are different; link:
	Lost/Missing	Subject to the end-process standard of a single channel	Ascan orders have been generated, delivery has not been completed within the service commitment time limit, or small items have actually been received.	For details, please refer to the 4px client to publish content. Different service product compensation rules are different; link:
Description of principles for handling exceptions
(1) "Declared value" refers to the value of goods declared to customs in the destination country.
(2) If the Quartet finds that the customer or buyer obtains the claim by providing false information or false information, the Quartet will reserve other rights such as withholding the original amount of compensation.
(3) If the abnormal situation is delivered at the end, Party A shall file a claim and provide evidentiary materials, and 4PX shall file an inquiry and claim with the supplier on its behalf, subject to the actual supplier's compensation result.
(4) Party B's full liability for the commodities shall not exceed the "declared value" of the commodities. Party B shall not bear any indirect and incidental liability caused by the destruction of the commodity.
(5) If the delivery is not successful due to the incorrect and unknown delivery address provided by Party A, Party A shall pay the corresponding fees according to the bill provided by the final delivery service provider in addition to the return and other expenses.
(6) At the time of delivery by the tail service provider, if the storage, storage and other related expenses arising from the delay in receipt or refusal of the recipient, Party A shall bear the borne by Party A.
(7) The order creation time and operation time shall be subject to the display time of the 4PX system.
(8) The compensation in the final stage will change due to the service provider's reasons, subject to the latest external announcement of the 4PX website.
(9) If the service provider checks the return service with the customer and does not receive the return within 180 calendar days after the order is released from the warehouse, the compensation conditions are met.
(10) Collect the lost pieces that have not been stored, lost and lost in the warehouse. After applying for compensation, the front-line customer service needs to intercept the system to avoid sending the follow-up goods directly after being found;
Note: During the peak season (October 01-January 31), the settlement of claims has been delayed by a certain time limit on the above compensation standard, of which the warehouse link is delayed by 5 days, and the online/delimitment link is delayed by 10 days.
Except for the above deductibles, Party B is exempted from liability in the following cases:
(1) Party B shall not bear any responsibility for the delay, damage, loss or even being detained, confiscated or fined by the customs due to incomplete, unclear, incorrect information provided by Party A or the goods provided by Party A that do not meet the import and export requirements of the customs. Party B shall compensate for the losses caused to Party B;
(2) In the absence of Party A's special storage requirements for commodities, commodities melting, freezing, plate knotting, molding, etc. occur due to objective reasons such as weather and climate during commodity transportation or storage;
(3) The commodity is consumed, destroyed or destroyed due to the characteristics of the commodity itself, such as physical and chemical properties.

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