Customer Service Terms of Use

Customer Service Terms of Use

2021-06-08

Prompt terms

Welcome to sign this User Service Agreement (hereinafter referred to as "this Agreement") with our platform operators (see the terms of definitions for details) and use our platform services!

The titles of each clause are only intended to help you understand the main purpose of the terms, and do not affect or limit the meaning or interpretation of the terms of this agreement. In order to protect your own rights and interests, it is recommended that you read the specific statements of each article carefully.

[Read carefully] You should read this agreement carefully before clicking to agree to this agreement in the application registration process. Please be careful to read and fully understand the contents of each clause, especially the terms of exemption or limitation of liability, the application of law and dispute resolution. The terms of exemption or limitation of liability will be marked in bold, and you should focus on reading. If you have any questions about the agreement, you can consult our platform customer service.

[Signing Action] When you fill in the information, read and agree to this agreement and complete all the registration procedures according to the prompts of the registration or login page, it means that you have fully read, understood and accepted all the contents of this agreement, and reached an agreement with our platform website to become a "user" of the Black Forest Platform. In the process of reading this agreement, if you do not agree to this agreement or any of its terms, you shall stop the registration process.

If you do not apply for the registration process, you can still browse the content of the website, but you can't use the website business.
If you have become a registered user of our platform before the entry into force of this agreement, you will be deemed to agree to accept all the content of this agreement by accessing and/or using our platform website. Otherwise, please do not visit or use our platform website.

1. General Provisions

Users should carefully read this service agreement before using the services provided by Black Forest Transshipment. If the user does not agree with this service agreement, he or she can actively cancel the services provided by Black Forest Transshipment. While using the services provided by Black Forest Transshipment, users undertake to accept and abide by the provisions of the relevant rules. Black Forest Transshipment has the right to formulate and modify this agreement or various rules from time to time as necessary. If there is any change in this agreement, Black Forest Transshipment will publish a notice on the website to users. If the user does not agree to the change, the use of the Service must be discontinued. The revised agreement will take effect automatically as soon as it is announced in the Black Forest. The rules will take effect after their promulgation and will also become part of this agreement.

Logging in or continuing to use the Service will mean that the user accepts the revised agreement. Unless otherwise expressly stated, any new content that expands the scope or functions of the Service is subject to this Agreement.

Users must carefully read all the contents of the service agreement before signing this service agreement. If you have any questions, you can consult Black Forest Transshipment. If the user clicks the "Confirm" button at the bottom of the body of the agreement and successfully registers as a user according to the Black Forest Transshipment registration procedure, he shall be deemed to have signed this service agreement with Black Forest Transshipment and agrees to accept the content agreed in the agreement. This service agreement will have legal effect between the parties to the agreement.

2. Registration information and privacy protection

You confirm that before you start using/registering the services of our platform, you should have the civil capacity appropriate to your behavior as stipulated by the laws of the People's Republic of China.

If you do not have the above-mentioned civil capacity suitable for your behavior, you should obtain the informed consent of the guardian, and you and your guardian shall bear the corresponding liability in accordance with the law. In particular, if you are a minor, please visit and/or use our platform website with the consent and guidance of your guardian.

1. Users shall not lend, transfer, buy, sell, mortgage, etc. of membership;

2. Users should not transfer or lend their accounts and passwords to others for use. Due to all disputes and consequences caused by improper storage, unsafe operation or use of the account by the user's own account, the user shall bear the responsibility, and Black Forest Transshipment shall not bear any responsibility. If the user finds that his account has been illegally misappropriated, used or otherwise endangered the security of the account, he shall immediately notify Black Forest Transshipment in writing to suspend or terminate the relevant services. Black Forest Transshipment will be processed within a reasonable time, but for the consequences that have been taken (including but not limited to the user's No loss) shall bear any liability.

3. Users should provide timely, detailed and accurate personal data and constantly update the registration data to meet the requirements of timeliness, detail and accuracy. All originally typed materials will be referenced as registration materials. If there is a problem caused by the intrue registration information, Black Forest Transshipment will not be responsible for the consequences of the problem;

4. Registered Black Forest Transshipment accepts the official service information and marketing information push by Black Forest Transshipment by default. Among them, marketing information can be unsubscribed and cancelled in the sending information. Black Forest Transshipment follows the privacy policy to protect personal information and does not provide identifiable personal information to third parties.

5. Black Forest Transshipment reserves the right to verify the authenticity of users. For users who refuse to provide valid identity documents and shopping vouchers, Black Forest Transshipment has the right to close user accounts and refuse to provide services;

6. The same user shall not duplicate or maliciously register multiple accounts. If such problems are found, Black Forest Transshippers have the right to close user accounts and reserve the right to pursue them;

3. Privacy Policy

Respecting users' personal privacy is a basic policy of this site. Therefore, as a supplement to the analysis of the above registration data, this site will definitely not disclose, edit or disclose its registration information and keep the non-public content on this site without the authorization of legitimate users. If you have any questions about the privacy policy or complaints about the protection of your personal information, you can contact us through the contact information published on our platform.

4. Our platform services and specifications

4.1 Basic Rules of the Platform

1. The free storage time has been updated to 60 days, and the overtime fee is 1 yuan/package/day. The maximum storage time for parcels is 6 months. If your parcel storage time is more than 6 months, the warehouse will clear up invalid timeout packages by default. Please submit it out of the warehouse before the warehousing validity period. Thank you for your cooperation!

2. Our company has announced the relocation of the warehouse in February 2019. The possible situations of parcels still sent to the old warehouse from June 26, 2019 are:

(1) The package is automatically forwarded to the new warehouse by DHL, and DHL will charge 7 euros per package, which shall be borne by the consignor;

(2) The package was returned to the seller by the courier;

(3) The package was signed for by the old warehouse, and the status is unknown (the old warehouse will be rented to other companies from next month);

Since we have left Weimar, we can't control or choose the above situations. Please be sure not to send the goods to the Weimar warehouse address!

3. Special goods rejection instructions:

(1) Denia parcels ordered by Amazon gift cards purchased on Taobao are put into warehouse. If we find them, we will refuse to accept them. If we find that after entering the warehouse, we will notify you to return or forward them to other companies in Germany. We do not provide services for such packages to Hong Kong.

(2) Due to the delivery quality problems of several merchants such as eBay, our company will stop the subsequent receiving, storage and packaging services for second-hand goods, lamps, chairs, used equipment and other products. Please do not deliver goods to our warehouse. If the goods continue to be delivered, our company will not obliged to deal with subsequent problems, and we have the right to recover the warehouse. Storage cost; If you have the above goods in the warehouse, please submit the goods as soon as possible. It really requires a large amount of manpower and consumables packaging costs. Our company will charge additional processing fees according to the actual situation. This explanation will be announced from February 2019. The warehouse will be moved in early June 2019. Be sure to submit such non-standard second-hand items before June, otherwise all of us will be emptied. In addition, second-hand, second-hand, furniture and other special packages will not accept after-sales applications!

(3) If you are a Chinese seller of Amazon, we refuse to open our address to Amazon as a return warehouse. We have the right to reject such packages or suspected such packages. If they are still signed into the warehouse, our company reserves the right to pursue legal liability and compel you to pay warehousing fees and The cost of discarding is charged according to German standards.

If you need Amazon return service, please contact customer service in advance. You need to sign a contract before providing this service, otherwise our company will not accept the return business.

If customers refuse the above terms, we will call the police directly to complain about your infringement, ask Amazon to give a reasonable explanation, permanently block and punish your company and personal information, as well as your Amazon store account.

4. Due to the great changes in the overseas shopping policy, the line is unstable, changed and cancelled. Our company is ready to change the delivery rules and the line is on and off the shelves at any time according to the adjustment of the customs. If some lines cannot be shipped due to policy problems, please submit other lines in time. Our company does not promise that the line will definitely be put on the shelves. If it cannot be connected. Due to the changes that may occur at any time, please place an order carefully to our warehouse. It is deemed to be recognized when placing an order at the warehouse.

5. Please confirm whether the package information is correct before payment. After payment, there is no guarantee that the information can be cancelled or changed. Be sure to confirm it again and again before placing an order. Please bear the consequences caused by filling in the wrong way. Subject to the actual processing of the warehouse;

6. The sunshine clearance channels of BC and CC personal express lines are automatically returned to the warehouse except for accurately declaring the correct goods, and the warehouse does not inform customers. When submitting, the customer must declare according to the actual items. If the order needs to be changed due to the wrong declaration or the recipient's information error, a 30 yuan bill change fee needs to be paid; if the return, fine or destruction is caused by the declaration error, the loss shall be borne by the user himself;

7. BC and CC personal express lines, after purchasing insurance, damage insurance shall be compensated according to the value defined by the insurance company, which is about less than 60% of the dm price, and cannot be compensated according to the value of the purchase platform. The maximum compensation for non-internal explosive milk powder is 500 yuan per package. Due to incomplete transportation factors, the express delivery refuses to settle the claim. Our company can submit the damage certificate and other materials on our behalf. Whether the compensation depends on the final audit results of the courier company. The implosion leakage milk powder is not covered by the damage insurance (standard information can be provided according to the normal process, and the HSL Claim compensation from the courier company on behalf, subject to the actual compensation of the courier company, and there is no guarantee that compensation will be made; if the outer box of the package is not obviously squeezed and damaged, and there is no implosion, the situation will not affect self-use and cannot apply for compensation; if there is any damage.

Damage must be carried out in accordance with the damage settlement process, and it cannot be directly rejected. Once returned, there is a very likely loss and other situations, and the consequences shall be borne by yourself.

8. In order to reduce the probability of damage caused by irregular packaging of Atami Platinum (short fat version), the short fat version may be filled and reinforced in the original box. If you don't agree, please return to the order and make notes.

9. In order to minimize the volume of the package and avoid volume costs, packaging that affects volume will be removed by default, such as the transparent plastic barrel of 980g of Haribo Bear Rubber Candy. If there are special requirements for packaging, please return the order leave notes;

10. Please confirm that you have read the relevant transportation instructions before submitting. If the package contains prohibited items, please choose to return them to the merchant or discard the goods, otherwise it may cause return losses. For details, please refer to the instructions of the prohibited items in DHL. In this case, the freight paid cannot be returned.

11. DHL overweight/overvolume will be returned to some products directly by default. The warehouse chooses by itself and will not contact customers. Please pay attention not to overweight when submitting;

12. After submitting the delivery, our company provides a rough inventory service by default, mainly for large valuables such as milk powder, and small items (such as chocolate, masks with different functions, and various small drugs and other sundries) are not counted for free. If there are multiple complex sub-boxes, our company provides free and accurate sub-boxing of milk powder. Sundries are distributed as evenly as possible. No accurate sorting or returning to warehouse of sundries. These free services do not accept after-sales service. In order to avoid merchants missing and sending goods by mistake, please select value-added services for taking photos, detailed inventory and other services. View services;

13. In the sunlight clearance channels, such as sanitary napkins, filter kettles, kettles, puzzles, toys, fitness rings, and large volume and low density, according to aviation regulations, when the volume weight is greater than the actual weight, the package weight will be calculated according to the volume weight; it is recommended that products with large volume and small weight can be matched with large iron yuan and other heavy weight. If the product is mixed, the cost of pure foam goods will be higher; whether it is a bubble goods is defined in parcels, and everything is subject to the actual outgoing items and airline regulations; volume weight (KG) = (outer box) length × width × height (CM)/5000;

After submitting the package, it exceeds the volume and refuses to make up payment. The warehouse will cache the package and ship it separately after the heavy freight is completed. Failure to make up for the package for an excessive period of time may lead to the loss of the package and you need to bear the loss. Please carefully read the delivery instructions carefully and be sure to pay attention to whether your goods are bubble goods. Once submitted, it is regarded as approval. The above regulations only Needle sunshine clearance channel. At present, as long as the volume of DHL and Dutch Post does not exceed 120×60×60cm, there is no volume fee. If it exceeds the above volume, but does not exceed the maximum volume and weight of dhl and other postal services, an additional volume fee of 200 yuan will be charged.

4.2 Receiving, warehousing and warehousing in German warehouse

1. Lost package that is not stored: If the package sent to our company by the merchant has not been put into the warehouse normally after confirming that it has been signed for by our company, and it is verified as lost by our company, the user can provide the shopping voucher of the package (merchant shopping bill), the shipment confirmation email issued by the merchant containing the shopping order number and the package tracking number. A detailed list of items and proof of payment apply for loss compensation. Within 14 working days of submitting the application, we will verify the information and pay compensation. Due to the system problems of German express companies such as dhl/hermes, the delivered parcels will be distributed on carts and sent to different places in their processing center. Occasionally, there will be distribution information errors when manually, so when the parcels are signed for by the collective bus in our warehouse, they may also be dhl and other fast. The company made an error in the distribution but could not be confirmed. The maximum amount of compensation for lost parcels after signing and receiving is 80 euros, and the compensation will be converted into RMB into the user account balance according to the euro conversion price of the Bank of China on the date of compensation.

2. Lost parcels that have been stored in the warehouse: If the package has been confirmed to be put into the membership system by our staff, and the package is lost during the normal free storage period in the warehouse (45 days), the user can provide the shopping certificate of the package (merchant purchase bill), the purchase order number issued by the merchant, and the package. The shipment confirmation email of the tracking number, the detailed list of items and the payment certificate to claim compensation for loss. If the storage time exceeds 45 days, the customer needs to pay the overdue storage fee on time (we will deduct it from the balance every day), otherwise we cannot bear the responsibility for the loss of overdue packages. Members are requested to pay attention to the time limit for parcel warehousing in time to avoid unnecessary losses. The maximum amount of compensation is 80 euros, and the compensation will be converted into RMB into the user account balance according to the conversion price of the Bank of China in euros on the day of compensation. The customer can withdraw this balance according to the withdrawal refund regulations.

3. Special goods rejection instructions: Due to the delivery quality problems of several merchants such as eBay, our company will stop the subsequent receiving, storage and packaging services for second-hand goods, goods with antique nature, lamps, chairs, used equipment and other products. Please do not ship to our warehouse. If the goods continue to be delivered, if there are follow-up problems, our company There is no obligation to deal with it, and you have the right to recover the warehousing expenses. If you have the above-mentioned goods in the warehouse, please submit the delivery as soon as possible. It really requires a large amount of manpower and consumables packaging costs. Our company will charge additional processing fees according to the actual situation. This explanation will be announced from February 2019. The warehouse will be moved in early June 2019. Be sure to submit such non-standard second-hand items before June, otherwise all of us will be emptied. In addition, second-hand, second-hand, furniture and other special packages will not accept after-sales applications!

4. Return of packages that have been put into the warehouse: Users can entrust HSL to return packages in the warehouse. Please check the provisions of value-added services for the return handling fee. Before returning the goods, please first confirm the time limit for returning with the shopping e-commerce (generally, the return time limit for merchants is 14 days after receipt, and there will also be corresponding regulations for food e-commerce). HSL will entrust DHL to return it to the shipper according to the original packaging of the goods. We will not be responsible for the losses caused by the loss and damage caused by the goods during the return process.

4.3 Customs declaration of DHL items

Please be sure to fill in the customs declaration information and articles correctly and completely. When manually picking and packaging the warehouse, there is no guarantee that the customs declaration information will be found to be inconsistent with the actual goods. Due to the wrong filling in the user's customs declaration information, the product is sent by mistake or determined to be inconsistent by the customs. The user shall bear the consequences. Please be sure to fill in the customs declaration carefully. If there is any problem, you can Apply for value-added services such as taking photos.

The goods transshipped by users in our company must fill in the declaration information in accordance with the regulations of German and Chinese customs. DHL's requirements for customs declaration are as follows:

HSL reminds that according to customs regulations, the value of personal parcels shall not exceed 1,000 yuan.

Users are requested to arrange parcels reasonably in accordance with the actual regulations of local customs, and truly fill in the content of the commercial invoice and the customs declaration amount.

HSL is not responsible for the return caused by customs declaration problems, and the returned package shall be subject to a return fee in accordance with the provisions of DHL. Please check the additional service price for the specific charges.

4. Scope and Limitation of Liability

1. In case of loss, damage or short-term consignments that are not insured, they shall be compensated in accordance with the claim settlement rules published on the company's official website (for details, see: novice help - insurance claim settlement rules https://www.hslexpress.com/p/379); the company does not bear any indirect Liability arising from incidental, special or derivative losses (including but not limited to loss of income or profits).

2. The company will not be liable for the loss, damage, delayed delivery, misdelivery or non-delivery of consignment goods caused by the following reasons, nor shall it be liable for any damage caused by users, including but not limited to loss of profits, goodwill, use, data, etc. or other intangible losses. Indemnify, and no freight adjustment, refund or any compensation shall be taken:

1) Due to the failure or negligence of the user, the shipper owner and the carrier;

2) Due to the nature or defects, characteristics or inherent defects of the consignment, such as obvious damage, etc.;

3) The user violates the waybill, these terms, service guide, or other agreements issued by the company, including but not limited to false declaration of the goods, improper or incomplete writing of the packaging, security, logo or address of the consigned shipment;

4) National or regional air or ground traffic caused by air crashes, public enemy invasion, government authorities, legal authority, customs or quarantine office officials, riots, strikes or other regional disputes, civil unrest, dangers caused by war or weather, or matters beyond the control of the company. All interruptions or communication system interference or failure. Under such circumstances, the company will still make reasonable efforts to deliver the destination and complete the delivery as soon as possible. However, we are not obliged to notify users in such cases;

5) The company's compliance with the oral or written delivery instructions of users or other sending and recipients;

6) If the package is not damaged and basically intact at the time of delivery, and the recipient does not object and issues a written damage record, the package package packaged and sealed by the sender will be lost or damaged;

7) Delays caused by customs clearance procedures or other competent authorities;

8) Delays caused by users' failure to confirm customs duties and customs payment in a timely manner;

9) Eliminate data in tapes, files or other storage media, or photographic images or tapes in exposed negatives;

10) The outer packaging is intact and the inner part is damaged;

11) Damage and damage to fragile goods, including glass ceramic materials and their products, musical instruments, electronic equipment components, photographic equipment, etc.; after selecting reinforcement value-added services, they still cause damage and damage and cannot be settled;

12) Damage caused by the sender or shopping website's failure to provide packaging that can support multiple transshipments;

13) We will not be responsible for the cost and related consequences of providing incorrect, incomplete, incorrect or missing address information and unable to contact the recipient;

14) The goods have not been submitted for more than 90 days, and the system automatically removes the package and discards them.

6. Embargoed items

For all kinds of relevant regulations, you can refer to laws and regulations. Note: The terms of laws and regulations will change. This link is for reference only. For specific terms, please log in to the relevant company or government website to read.

The following articles shall not be transported by our services because they do not meet the provisions of the warehousing, transportation and safety of goods, or violate the laws of the countries or regions in the logistics process.

1. Securities and valuables. For example: bills of lading, write-offs, passports, bills of exchange, invoices, bonds, currency and cash, gold and silver jewelry, artificial jewelry, etc.

2. All kinds of dangerous goods. Such as matches, gunpowder, light engines, firecrackers, diesel, gasoline, solid alcohol, liquid alcohol, sulfuric acid, hydrochloric acid, nitric acid, mail solvents, pesticides, magnets and other inflammable, explosive, highly corrosive, strong acid and alkaline, toxicity, radioactive and magnetic risky substances;

3. Living animals, plants, dead animals or animal specimens;

4. The human body or part of the human body, body, bones, plate;

5. Stimulants, cannabis, anesthesia, drugs that affect mental state in the central nervous system, and other prohibited drugs;

6. Articles in circulation prohibited by countries such as guns, swords, weapons and weapons;

7. Adult porn videos, adult pornographic cartoons, adult pornographic books and other obscene articles;

8. Other import and export areas include articles that are expressly prohibited from transport through the country or region. For articles prohibited or restricted by the Chinese Customs, please click on the Customs Regulations on Imported Articles;

9. Other prohibited items stipulated by logistics carriers, such as DHL embargoed items and air cargo embargoed items;

10. Articles that cannot be transported according to the company's additional regulations.

If the package delivered to our company contains the above items, please inform our customer service in time to communicate and deal with the matters. Return, damage and corresponding legal liability for the package containing embargoed items shall be borne by the user.

7. Service agreement

1. The shipper shall not consign or carry goods prohibited by the state in the consignment; the shipper shall compensate double the carrier for all losses caused by the breach of this agreement;

2. The shipper or consignee shall not refuse to pay any service fee for no reason. For goods agreed to arrive at the destination, the shipper shall be jointly and severally liable for the expenses related to the consignment. If the shipper or the consignee does not pay the fee for no reason, the carrier may exercise the right of disposal, lien and other remedial rights against the goods, and the consequences arising therefrom shall be borne by the shipper or the consignee;

3. The carrier shall be liable for safe transportation from the time of receipt and delivery of the goods until delivery. During this period, the carrier shall be liable for damage, shortage, loss or pollution of the goods;

4. If the parties may settle any dispute through consultation or mediation due to the performance of this agreement or the dispute related to this agreement, either party shall bring a lawsuit to the people's court in the place where the company is located;

5. The shipper must declare the value of the goods truthfully, and the declared value must be the same as the transaction price of both the consignee/shipper. If the customs is withdrawn or fined by the customs due to the shipper's concealment or understatement of the value of the goods, the relevant responsibilities and expenses shall be borne by the shipper;

6. The freight price is determined according to the price announced by the carrier. The price does not include pick-up fees, taxes, government fees and other incremental costs due to the shipper or consignee;

7. When the overpack of the shipper's goods is damaged or cannot meet the conditions for international long-distance transportation, the carrier may obligately change the box for the shipper (the material and size of the replacement box shall prevail) to provide the safety and security of the goods;

8. The quantity and value of the shipper's goods shall comply with relevant national laws and regulations, be limited to the scope of reasonable personal use, and shall not be used for other commercial purposes.

8. User management

This agreement is formulated in accordance with relevant national laws, regulations and rules. Users agree to strictly abide by the following terms:

(1) The transmission of technical data from China to foreign territory must comply with relevant Chinese laws and regulations.

(2) Don't use this site for illegal activities.

(3) Don't interfere with or disrupt network services.

(4) Comply with all network protocols, regulations, procedures and practices that use network services.

Users shall undertake not to transmit any illegal, criminal, harassing, humiliating, insulting, intimidating, vulgar, obscene, uncivilized and other information materials; not to transmit information materials that harm the public interests of the country and involve national security; and not to transmit instigating others to engage in the acts mentioned in this article. For information materials.

Unauthorized access to other computer systems is prohibited.

This site has the right to close and cancel the user membership if any user has no unreasonable complaint or evades compulsory insurance due to false declarations, high-value goods outgoing users who do not insure the warehouse, and request time-bound compensation due to delays.

If the user's behavior does not comply with the above-mentioned terms of service, this site will make an independent judgment and cancel the user's service account immediately. Users are legally responsible for their actions on the Internet. If users disseminate and disseminate reactionary, pornographic or other information that violates national laws on this site, the system records of this site may be used as evidence of users' violations of the law.

9. Jurisdiction and application of law

The conclusion, implementation and interpretation of this agreement and the settlement of disputes shall be governed by Chinese law.

If the terms of service of this site conflict with Chinese law, they will be fully reinterpreted in accordance with the law, while other legal terms will remain legally effective and influential on users.

The provisions of this agreement are divisible. If any provision of this agreement is ruled invalid or unenforceable, it can be deleted and the remaining provisions shall be enforced.

If there is any dispute between the two parties over the content of this agreement or its implementation, the two parties shall try their best to resolve it through friendly negotiation. If the negotiation fails, either party may bring a lawsuit to the people's court where this site is located.

10. Notification

10.1 Effective contact information

You agree that we will send you all kinds of notices in the following reasonable ways:

(1) Public copywriting;

(2) On-site messages, pop-up messages, and messages pushed by the client;

(3) Emails, mobile phone text messages, letters, etc. sent according to the contact information you reserved on our platform.

When you register as a user of our platform and accept the services of our platform, you should provide us with real and effective contact information (including your email address, contact number, contact address, etc.). If the contact information changes, you are obliged to update the relevant information in time and maintain the contactable status. .

The Member Account (including sub-account) you generate when registering users of our platform to log in to receive in-site letters and system messages on our platform is also your valid contact information.

We will send you various notices to one or some of your above contact information, and the content of such notices may have a significant beneficial or negative impact on your rights and obligations. Please pay attention to it in time.

You have the right to obtain commercial information such as commodity advertising information and promotional offers that you are interested in through the mobile phone number or email address you filled in when registering. If you are unwilling to receive such information, you have the right to unsubscribe through the corresponding unsubscribe function provided by us.

10.2 Service of notification

We shall send you a notice through the above contact information, including written notices sent electronically, including but not limited to announcements on our platform, sending mobile phone text messages to the contact number provided to you, sending emails to the email addresses provided to you, sending on-site information and system messages to your account, and sending Upon successful delivery, it shall be deemed to have been served; written notice issued on a paper carrier shall be deemed to have been delivered by mail at the contact address provided, and shall be deemed to have been delivered at the time recorded by the postmark.

For any disputes arising from trading activities on our platform, you agree that our platform and judicial organs (including but not limited to the people's courts) can serve you complaint documents and legal documents (including but not limited to litigation documents) through modern means of communication such as mobile phone text messages and emails. The mobile phone number, email account and other contact information you designate to receive legal documents will provide you with the mobile phone number and email contact information provided when registering and updating on our platform. The judicial organ of our platform shall issue complaint documents and legal documents to the above contact information. The mailing address you specify is your legal contact address or a valid contact address you provide.

You agree that the judicial organ may serve the legal documents to you by one or more of the above methods that comply with the provisions of the procedural law, and the judicial organ shall serve the legal documents to you in various ways, whichever is served at the first of the above-mentioned means of service.

You should ensure that the contact information provided is accurate and effective, and updated in real time. If the legal document cannot be delivered or not delivered in time due to the inaccurate contact information provided or the failure to inform the changed contact information in time, you shall bear the legal consequences that may arise.