Dear customer sorry

包裹到达您的城市

Dear  customer

so sorry to disturb you.

we're so sorry to hear that you have not received your package. 

After checking, your package dynamic information shows that the parcel has arrived in your city, and it is in transit.

there is no timely update dynamic information,please wait 15 days.

Could you pls cancel the dispute and wait with us patiently?

regards

发挂号物流

Dear  customer

so sorry to disturb you.

we're so  sorry   to  hear that you have not received your package.your order is registered logistics.

please again accurate and dynamic information on the package, or contact the local post office to help you verify the tracking logistics information, please wait 15 days.

the parcel will be safely delivered to your address .Could you pls cancel the dispute and wait with us patiently?

regards

付邮费或者关税费

Dear  customer

so sorry to disturb you.

we're so  sorry   to  hear that you have not received your package.your package in the local tax or postage situation, which is in line with your local government's relevant legal requirements, the payment is the responsibility of each citizen, please support.regards

正在当地海关

Dear  customer

so sorry to disturb you.

we're so sorry to hear that you have not received your package. 

After verification, your goods are being cleared by your local customs.

Please wait few days, or you can contact your local customs office to check your package. 

We will care more about your package.Could you pls cancel the dispute and wait with us patiently?

regards

到海关

Dear customer

Thanks for your email, It's our pleasure to serve on you again.As we checked with the shipping company, 

your parcel has arrived at local customs waiting for clearance. Please kindly wait for 20days or contact your local post office by then.

Should you have any queries, please feel free to contact us at any time. 

best reagrds

已揽件

Dear  customer

so sorry to disturb you.

we have entrusted the shipping company to complete the distribution  of the goods.

your goods have been dispatched successfully,it was on the road to your address，

we will pay more attention to your parcel at the same time.

Could you pls help us cancel the dispute and wait with us patiently?

best  regards

等待出境海关

Dear customer

so sorry to disturb you.  

Your package is on the border of China Customs,and waiting for exit.

please be patient.it will be shipped to your national customs city.

Could you pls help us cancel the dispute and wait with us patiently?

regards

支持平台裁决

Dear customer

so sorry to disturb you.

we're sorry that you have not received the goods yet.

We will wait with you, we will support the platform of the final ruling, please rest assured that we will minimize your losses.

Regards

俄罗斯小包

Dear,thanks for your kindly message.Sorry for the trouble we caused,pls accept my sincere apologize.

If your tracking number is like”PK**********”

You can tracked in http://www.17track.net/zh-cn/result/express-details-100011.shtml

And when the parcel enter to customs,we can not track it anymore,the post will change another tracking number in your country and we do not know but please do not worry about it ,

It is on the normal way to you and will arrive you soon.

If you still cannot get it 50 days after shipping ,pls keep me informed,I will solve it well for you.

Waiting for your kindly reply.

Have a nice day

没有跟踪号

Dear friend, 

Sorry for bring you trouble, please accept our sincerely apologies.

We have shipped all of the orders out within 48 hours to their correct address,

Because it is a small order ,so we have sent your order out by China Post Air Parcel. And it is without a tracking number, logistics provides an fake tracking number. 

But this logistics is cheap, so our order is free charge for freight; in that way also let the customer cost savings. On the contrary, if we have a tracking number for your parcel, we'll charge for you for the freight, your order will be expensive, so pls kindly understand. Please help us wait in patience; you will receive your packages soon. 

If you don't receive your order 50 days after the day your order be sent out, please feel free to contact us, then we will full refund or resend a new one to you. 

Hoping for your kindly understanding.

Have a nice day!

Thanks in advance

Best regards

填错单号

Dear friend,thanks for your kindly message,i am sorry for the trouble we caused,the system filled with wrong tracking number automatically.Your real tracking number is -----,pls do not worry,you may track it on this website,http://www.sf-express.com/us/en/

The info may not updated timely,pls do not worry,it is in good condition and if you still cannot get it in 45days after shipping,pls feel free to contact me.I am responsible for your order.

Have a nice day!

不能取消订单

Dear friend , 

Thank for your kindly message , and we have sent your order out , It has been on the way to your city.

So we cannot cancel this order for you well , also we will pay more attention to this parcel all the time.  

So please don't worry about it , and please kindly help us to patient wait . 

If you have any inquires ,you can feel free to contact us ,we will try our best for you well.

Hope you can receive your order smoothly, and satisfied with the items.

Another your patient to wait will be more appreciate .

Have a nice day 

Best regards

已修改名字

Dear friend,

Thank you for your purchase,

And sorry for contact you so late.

We have modified the full name for you just now.

So dear please don't worry about it.

We will also send your order out ASAP.

Hope you can receive your order smoothly, and satisfied with the items.

have a nice day

Best regards

已修改地址

Dear, thank you for your kindly message , in order to confirm that you receive the item in good condition ,so we must be more careful and pay more attention to the parcel ,  and do it for you well. 

also we will send your order out ASAP , so hope your kindly understanding , and kindly help us  to patient wait .

If you have any inquires,you can feel free to contact us ,we will try our best for you well.

Hope you can receive your order smoothly, and satisfied with the items.

Another your patient to wait will be more appreciate .

Best regards

Helen

询问还不发货

Dear friend,

Thank you for your purchase,

And sorry for contact you so late.

We have modified the address for you just now.

So dear please don't worry about it.

We will also send your order out ASAP.

Hope you can receive your order smoothly, and satisfied with the items.

have a nice day

Best regards

物流退款

Dear friend,sorry for the trouble we caused,pls accept my sincere apologize.

We gave you the refund just now and the money will be back to your account within 7 to 10 days.

Please check for it then.Here is the website,I think it might be useful,

http://help.aliexpress.com/receive_refund.html

Dear ,our store is small and there is a lot of things need to be improved.

Hoping for your kindly understanding.

If you receive your order several days later, would you please give back the money to our paypalaccount:xxxx@gmail.com ?

We are a small store. There are something to developed.

Could you pls leave us a five star positive feedback?

Thanks in advance

Best regards

已取消订单

okay ,dear friend,thanks for your help,i have canceled the order for you,pls do not worry,the money will be back into you account in 7-10days,if you have

any further doubts,you may contact me anytime.

have a nice day

中邮回复

Dear,thanks for your kindly message.Sorry for the trouble we caused,pls accept my sincere apologize.

If your tracking number is like”PK**********”

You can tracked in http://www.yw56.com.cn/english/DIY.asp

And when the parcel enter to customs,we can not track it anymore,the post will change another tracking number in your country and we do not know but please do not worry about it ,

It is on the normal way to you and will arrive you soon.

If you still cannot get it 50 days after shipping ,pls keep me informed,I will solve it well for you.

Waiting for your kindly reply.

Have a nice day

关纠纷可协商重寄

Dear customer,

We are sorry to hear that you still don't receive your order.

If you can help to cancel the dispute firstly then we can re-resend it again for you,

once cancelling the dispute and leave the message let us know timely. And then waiting for more days, we will re-arrange soon,

thank you.

关纠纷重发

Dear customer

Since it's international transaction, so there will be so much difficulty on the shipping road,kindly please wait for arrival of the item patiently.

By the way, we just extend the protection time for you. So there have no risk for you.

Much appreciated if you can cancel the dispute right away.

We sincerely look forwards to hearing from your good news.

延长有效期后的第一封

Dear customer,

We are sorry to hear that you still don't receive your order, we would like to refund this money to you and could you kindly help us cancel the dispute firstly? then could you send us your paypal account if you happen to have one? You will receive the refund in a shorter time by paypal.

Thanks and waiting for your news.

追踪信息

dear, the tracking number can not be tracked in the destination country as it was not a internationnal tracking number.

Good day! Thanks for your kindly cooperation.

We can send you the replacement, but we thought we should be better to verify your address again. Cause we are a little confused why you do not get the original items.

Please understand us, so could you please kindly give us a reply after you see this message? Then we will arrange replacement as soon as possible.

Once again, we sincerely apologize for any inconvenience caused. And looking forwards to hearing from your fast reply.

I'm sorry for the delay of your parcel. It be delayed by many factors since it is an international delivery.

you will get your parcel soon.

Could you please help us to cancel the dispute first .

Please believe us.We are responsible for our consumer.

Thanks for your trust and cooperation.

去邮局

Dear Customer ,

We understand that you might be too busy to log in Ali-express to read our message.

We are sorry for the delay of your parcel and would you please kindly do me a favor to go to your local post office to consult the parcel firstly according to your name and your address,if possible? Then we will take future action for you well.

We sincerely look forwards to hearing from your good news.

告知客户无需担心

Dear customer,

no worries,everything works well,pls wiat with patience,you will get your parcel soon

Dear Customer

We are sorry to late reply, but the dispute is still opening there, if you can trust us and kindly follow below email solution timely and waiting for the arrival patiently.

According to our investigation, almost 98% of the packages can be successfully delivery at last,

so we will keep positive to work with the shipping company and you and try to solve your problem.

委婉的引导关纠纷

Dear Ivan Goncharov

Sorry that a dispute is open, now we are working with you to solve the problem: firstly we are trying to extend your guaranteed delivery time, you are rest assured that your money is safe. Second, we are confirming with the shipping company about the details of your shipment, we will update you if any news. Could you please do me a help to cancel the dispute early?

Thanks for your cooperation

到当地查看

Dear Customer 

We understand that you might be too busy to log in Ali-express to read our message.

We are sorry for the delay of your parcel and would you please kindly do me a favor to go to your local post office to consult the parcel firstly according to your name and your address,if possible? Then we will take future action for you well.

We sincerely look forwards to hearing from your good news.

Dear customer

Sorry for the inconvenience

would you please kindly do me a favor to go to your local post office to consult the parcel firstly according to your name and your address,if possible? Then we will take future action for you well.

We sincerely look forwards to hearing from your good news. Have a nice day

客户不答应重发后的回复

Dear Customer

I can understand how you feel since I'm also a consumer.

But this is an international delivery, the parcel may be delayed by some difficulty. Hope to get your understanding.

Thanks

客户回复已到当地邮局查看

Dear customer,

Good day,wish everything goes well for you,

wonder you have received the item or not?

if you received,could you kindly help us CANCEL the dispute?

waiting for your fast response.

不能延长有效期

Dear customer

It seems that we can't extend the time as your requirements at the moment due to the limitation from Aliexpress.

However, we guarantee that we are here to offer protection even your protection time running out.

And pls kindly help to cancel the dispute and confirm your final decision,thank you.

引导客户关纠纷

Dear customer,

Hope you can help to cancel the dispute firstly and wait the arrival patiently.

Please believe us,we will be responsible for our business.

Your prompt response will be highly appreciated.

Have a nice day