[Delivery Rules] Declaration Requirements
You must truthfully declare the declaration information such as the name and value of the goods:
CITY: Accurate city name
STATE: Accurate state/province name, if it is the United States or Canada, you must enter a two-digit state code.
POSTAL: Accurate zip code, such as the United States or Canada, please go to Google Maps http://ditu.google.cn/ to confirm whether the zip code matches the state/province and city, otherwise it cannot be imported.
COUNTRY: Two-digit country code.
PHONE: The recipient's phone number must be accurate contact information. If the recipient cannot be reached at the destination, abnormalities may lead to the destruction or return of the goods (unless the sender bears the return freight).
DES_OF_GOODS: It is particularly important to provide detailed and authentic product names. The product name, material, purpose and quantity of the item must be accurately described.
REFERENCE 1: China to the world, go to the China Customs website to check HSCODE, customs inquiry website: http://service.customs.gov.cn/default.aspx? tabid=9409, must be fully encoded.
Country of Origin: Country code of origin, such as CN (China), some goods may be exported with proof of origin.
Units: Detailed number of incoming shipments.
Unit Price: truthfully declare the value of a single piece.
Belgian Post Product Introduction
Bpost, also known as the Belgian Post Group, is a Belgian civilian express company. It provides postal, express, banking, insurance and electronic services, and Bpost is headquartered in Brussels. Using Bpost Express is faster and safer, and the price is very favorable. You can enjoy services such as preferential package boarding and customs clearance. At present, companies that use Belgian Bpost express are mainly European countries, such as Germany, Belgium, the Netherlands, the United Kingdom, France, etc. Andayi International Logistics Company (ADI) is one of the largest agents of Belgian Post in France.
Belgian Post Bpost service is the fastest and most economical choice for French to China express delivery. Door-to-door air direct mail and green postal channels. Parcels can be delivered about 10-20 working days after they are sent from France (except for the epidemic or other special periods, subject to the actual situation). China docking EMS express. Track online throughout the whole process.
Belgian Post Chinese official website: http://www.bpostinternational.com/cn/int
Belgian Post Official Website In English: Http://www.bpost.be/en/
Click to view >> French warehouse Belgium Post Latest Notice
Service characteristics
· No volume weight.
· Green postal customs clearance, customs sampling customs duties, random inspection, you need to declare for the second time, and the declaration results are borne by yourself.
· Tax refundable, tax refund parcels need to be truthfully declared, and non-refundable parcels can be declared low.
· The first weight of the package is 0.5kg, according to Bpost official regulations: the volume of the package is: (length + 2 times width + 2 times height) < 300cm, the maximum side length does not exceed 150cm, and the weight of a single package must be less than 30kg.
There is no need to upload your ID card.
ADI supports 24-hour self-service billing for Belgian postal services.
· Belgian postal parcels issued by ADI do not need to be transferred. After the order is issued, the package can be tracked online all the way with a unique order number.
Timely delivery time
· Delivery once a week, payment before 3 p.m. on Tuesday (Beijing time), and delivery the next Monday (except for the epidemic or other special periods, subject to the actual situation) Click to view >> Reminder about the recent extension of the time limit for international logistics
· The time limit for postage is unstable, and the goods can be received about 10-20 working days after leaving the warehouse.
Special description of the line
· Green postal customs clearance, customs sampling customs duties, random inspection, you need to declare for the second time, and the declaration results are borne by yourself.
· Tax refundable, tax refund parcels need to be truthfully declared, and non-refundable parcels can be declared low.
· No volume weight. Bpost official regulations: The package volume requirements are: (length + 2 times width + 2 times height) < 300cm, the maximum side length does not exceed 150cm, the weight of a single package must be less than 30kg, and packages that are overvolume or overweight will be returned. If there will be a return fee, the relevant costs and risks arising from exceeding the above restrictions shall be responsible for the relevant costs and risks.
· You can buy [Overseas Shopping Loss Insurance], and the loss of packages and losses of goods from overseas shopping goods from abroad to China can be subsidized according to the value of lost items. The maximum subsidy amount: 10,000 yuan; validity period: 90 days; the insurance rate is 1.5% of the actual value of the goods, which needs to be truthfully declared (the consequences of the false declaration shall be borne by yourself).
Cautions
· An order can only contain one package, each of which does not exceed 30 kilograms per package (pleas a minimum of 7 kilograms of 6 barrels of milk powder), but multiple orders can be sent to the ADI warehouse in one day.
Please read the contraband description (prohibited item description) carefully to avoid unnecessary trouble.
· No parcel damage and parcel delay insurance. The upper limit of loss insurance is 50 euros, and there is no insured insurance. If the customer fills in a price of less than 50 euros, it will be compensated according to the customer's quote value. Before accepting the compensation, the customer should consciously upload the receipt of the items in the mailed package to prove the value of the items.
Return instructions
· If the package is unfortunately returned, the return cycle is longer than that of the postal return, ranging from 3-6 months on average. Please wait patiently. When the warehouse receives the returned goods, it will contact you by email.
· Note: There is a charge for returning packages, with a return freight of 210 yuan within 7kg and a return freight of more than 7kg of 270 yuan. Re-warehousing and re-return requires recount.
How to track packages
[English Tracking] http://www.track-parcel.com/
[Chinese tracking] When the package is sent for 3-5 working days, China Post's EMS system will update the Chinese information. At this time, the latest information can be found on the EMS official website (http://www.ems.com.cn).
Additional instructions
· Warehouse signing: Be sure to fill in the transshipment and receiving address correctly, and you will not be responsible for the wrong address!! If it has not been entered into the warehouse (the French warehouse logistics has not been put into the warehouse 5 working days after signing for receipt), please contact customer service to inform the express waybill number as soon as possible, and provide a screenshot of the receiving address and proof of receipt for verification.
· Commodity inspection: After the package arrives at the warehouse, if there is obvious damage or leakage of the outer packaging, we will contact you as soon as possible. If you need to know about the damage in the package, you can choose to take photos.
· Domestic signing and receipt: When signing domestically, you must confirm with the courier whether it is abnormal (such as damage, loss, etc.). If there is any abnormality, please ask the courier to provide the damage record form and contact customer service immediately. We will assist you in the follow-up compensation work.
· Insurance and claim settlement: Click to view the claim settlement terms description
Freight standard
| Belgium Post (up to 30 kg parcel delivery) | ||||||||
| Weight | Ordinary price | VIP price | ||||||
| 0KG - 1KG | ¥224.00 | ¥200.00 | ||||||
| 1KG - 2KG | ¥288.00 | ¥256.00 | ||||||
| 2KG - 3KG | ¥352.00 | ¥312.00 | ||||||
| 3KG - 4KG | ¥424.00 | ¥376.00 | ||||||
| 4KG - 5KG | ¥488.00 | ¥432.00 | ||||||
| 5KG - 6KG | ¥576.00 | ¥512.00 | ||||||
| 6KG - 7KG | ¥640.00 | ¥576.00 | ||||||
| 7KG - 8KG | ¥712.00 | ¥640.00 | ||||||
| 8KG - 9KG | ¥792.00 | ¥712.00 | ||||||
| 9KG - 10KG | ¥864.00 | ¥776.00 | ||||||
| 10KG - 11KG | ¥936.00 | ¥840.00 | ||||||
| 11KG - 12KG | ¥1008.00 | ¥904.00 | ||||||
| 12KG - 13KG | ¥1088.00 | ¥976.00 | ||||||
| 13KG - 14KG | ¥1160.00 | ¥1040.00 | ||||||
| 14KG-15KG | ¥1232.00 | ¥1104.00 | ||||||
| 15KG-16KG | ¥1304.00 | ¥1168.00 | ||||||
| 16KG-17KG | ¥1376.00 | ¥1232.00 | ||||||
| 17KG-18KG | ¥1416.00 | ¥1272.00 | ||||||
| 18KG-19KG | ¥1488.00 | ¥1336.00 | ||||||
| 19KG-20KG | ¥1560.00 | ¥1400.00 | ||||||
| 20KG-21KG | ¥1632.00 | ¥1464.00 | ||||||
| 21KG-22KG | ¥1704.00 | ¥1528.00 | ||||||
| 22KG-23KG | ¥1776.00 | ¥1592.00 | ||||||
| 23KG-24KG | ¥1840.00 | ¥1656.00 | ||||||
| 24KG-25KG | ¥1912.00 | ¥1720.00 | ||||||
| 25KG-26KG | ¥1984.00 | ¥1784.00 | ||||||
| 26KG-27KG | ¥2056.00 | ¥1848.00 | ||||||
| 27KG-28KG | ¥2128.00 | ¥1912.00 | ||||||
| 28KG-29KG | ¥2200.00 | ¥1976.00 | ||||||
| 29KG-30KG | ¥2272.00 | ¥2040.00 | ||||||
Value-added services
Some value-added services are insurance services. If there is a corresponding problem after purchase, you can apply for claim settlement. How to settle claims in advance? >>
| Value-added services supported by French warehouses | ||
| Value-added services | Fee standard | Service Description |
| Split the package [fuzzy box 1-5 pieces] | Free of charge | The weight is evenly distributed according to the number of boxes, and the items in the package are randomly divided. Free of charge within 5 or more than the fee according to the standard of the combined package. |
| Consolidated packages [free] | Free of charge | Merging packages within 5 packages is free of manual operation fee. |
| Merger/split parcel [charge] | ¥24.00 | More than 6 parcels are merged or split into more than 6 parcels, and labor fees are charged. For every 5 additional parcels, it costs 3 euros. For example, [6-10] parcel consolidation requires 3 euros, [11-15] parcel consolidation requires 6 euros, [16-20] parcel consolidation requires 9 euros, and so on. |
| Standard reinforcement [1] | ¥32.00 | [0-5KG] Outer box + bubble protection, choose the box change service, and the original e-commerce outer box will be removed. |
| Standard reinforcement [2] | ¥40.00 | [5KG-10KG] Outer box + bubble protection, choose the box change service, and the original e-commerce outer box will be removed. |
| Standard reinforcement [3] | ¥56.00 | [10KG-15KG] Outer box + bubble protection, choose the box change service, and the original e-commerce outer box will be removed. |
| Standard reinforcement [4] | ¥72.00 | [15KG-20KG] Outer box + bubble protection, choose the box change service, and the original e-commerce outer box will be removed. |
| Standard reinforcement [5] | ¥88.00 | [20KG-30KG] The outer box + bubble protection, choose the box change service, and the original e-commerce outer box will be removed. |
| Outer box reinforcement [entanglement] | ¥24.00 | Wrap it around the outer box of the package to prevent wet and tighten the package. Charge per box. |
| Milk powder reinforcement [special air column] | ¥4.00 | Special shock absorption protection for a single can of milk powder. Fee standard: 0.5 euros/s |
| Red wine reinforcement [special packaging] | ¥20.00 | Each bottle of red wine is individually packaged. Size: 9.6*10*39cm Charge standard: 2.5 euros/s |
| Storage costs within 30 days | Free of charge | Any goods arrive at the warehouse for no more than 30 days and will be used free of charge. |
| Storage delay fee within 60 days | ¥8.00 | Any package that arrives at the warehouse will not leave the warehouse for more than 30 days will be charged for a storage delay fee of EUR/parcel/day. Unclaimed and unoperated packages for more than 60 days will be discarded, counted from the date of receipt by the warehouse and the date of departure. |
| Take photos of the package. | ¥24.00 | Take photos of valuables. Fee rate: EUR 3/sheet |
| Paid count | ¥24.00 | The warehouse conducts a quantitative inventory according to the e-commerce delivery list, and does not specifically check the category. There is an additional charge for more than 15. |
| Return and exchange service (there is a waybill in the package) | ¥92.00 | There is a return label in the package, and the handling fee is 8.5 euros (full return) / handling fee 8.5 euros + inventory fee 3 euros (partial return), and the delivery fee of the return and exchange shall be borne by the user. If it is a return label that needs to be picked up at home, you need to contact the courier to pick it up at home, or Andayi, subject to the actual amount. |
| Andayi special 5-layer carton [No. 1] | ¥8.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. The actual maximum load-bearing weight of the package: 0-2KG, the charging standard: 1 euro/one. If you choose the box exchange service, the original e-commerce outer box will be removed. |
| Andayi special 5-layer carton [No. 2] | ¥8.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. Actual maximum load-bearing weight of the package: 2-3KG Charge standard: 1 euro/one Select the exchange service. |
| Andayi special 5-layer carton [No. 3] | ¥12.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. THE ACTUAL MAXIMUM WRIGHT WEIGHT OF THE PACKAGE: 3-5KG CHARGE STANDARD: 1.5 EUROS/P. SELECT THE REPLACER SERVICE. |
| Andayi special 5-layer carton [No. 5] | ¥24.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. THE ACTUAL MAXIMUM WEIGHT OF THE PACKAGE: 7-10KG CHARGE STANDARD: 3 EUROS/P. SELECT THE REPLACER SERVICE. |
| Andayi special 5-layer cartons [No. 6] | ¥40.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. THE ACTUAL MAXIMUM WRIGHT-BEARING WEIGHT OF THE PACKAGE: 10-20KG CHARGE STANDARD: 5 EUROS/P. SELECT THE REPLACER SERVICE. |
| Andayi special 5-layer cartons [No. 7] | ¥40.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. Actual maximum load-bearing weight of the package: 20-25KG Charge standard: 5 euros/one Select the exchange service. |
| Andayi special 5-layer cartons [No. 4] | ¥12.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. Actual maximum load-bearing weight of the package: 5-7KG Charge rate: 1.5 euros/one Select the replacement service. |
| Upgrade and reinforcement [1] | ¥48.00 | [0-5KG] Andayi special thickened outer box + surround air column + bubble protection. More than 6 cans of milk powder are not suitable for this service, and the surround air column is only suitable for 2 cans or 6 cans/carton of milk powder. |
| Upgrade and reinforcement [2] | ¥56.00 | [5KG-10KG] Andayi special thickened outer box + surround air column + bubble protection. More than 6 cans of milk powder are not suitable for this service, and the surround air column is only suitable for 2 or 6 cans/carton of milk powder. |
| Upgrade and reinforcement [3] | ¥64.00 | [10KG-15KG] Andayi special thickened outer box + surround air column + bubble protection. More than 6 cans of milk powder are not suitable for this service. The surround air column is only suitable for 2 or 6 cans/carton of milk powder. |
| Upgrade and reinforcement [4] | ¥88.00 | [15KG-20KG] Andayi special thickened outer box + surround air column + bubble protection. More than 6 cans of milk powder are not suitable for this service, and the surround air column is only suitable for 2 cans or 6 cans/carton of milk powder. |
| Upgrade and reinforcement [5] | ¥104.00 | [20KG-30KG] Andayi special thickened outer box + surround air column + bubble protection. More than 6 cans of milk powder are not suitable for this service, and the surround air column is only suitable for 2 cans or 6 cans/carton of milk powder. |
| Remove the documents | Free of charge | Choosing worry-free clothing, shoes and hats, luxury goods worry-free, valuables worry-free and cosmetics worry-free line will not support the original box packaging. The package cannot contain invoices, tags and other documents. They need to be taken out of the box. If you mind, please choose this line carefully. |
| Remove shoe box/gift box/needle | ¥16.00 | Services for members who need to remove shoe boxes/gift boxes to lose weight. Removing needles is limited to the non-plastic packaging of the goods. If the removal of needles needs to be opened, the warehouse will not deal with it by default (if the goods have plastic packaging and need to remove the needle, please contact customer service for comments after creating an order) |
| Cut off the clothes tag. | ¥16.00 | Services for members who need to cut off their clothes tags. Fee standard: 2 euros/ticket |
| Help with making calls in France | ¥40.00 | Services for members with local telephone communication needs in France. There is a handling fee of 8 euros for the phone at the beginning of 08. |
| The weighed package has been recontrolled. | ¥24.00 | Services for members who weighed packages need to be repackaged to control weight or volume |
| Handling fees for other regions of French postal service | ¥92.00 | Services provided by the French warehouse postal line to members from other countries except mainland China, Hong Kong and Taiwan, including Macao, China, are subject to 11.5 euros/ticket, which is also charged for forwarding in France. |
| Return and exchange service (no waybill in the parcel) | ¥116.00 | There is a return label in the package, and the handling fee is 8.5 euros (full return) / handling fee 8.5 euros + count fee 3 euros (partial return). If there is no return label, the delivery freight of the return and exchange shall be borne by the user. The relevant freight customer service will be notified after confirmation with the warehouse. |
| Return parcel re-split (Economy parcel only) | ¥16.00 | Return packages can be resplit. The handling fee for resplit is 2 euros/returned parcels. Splitting into N packages requires an additional packaging fee of 1 euro*N, and N is not greater than 5 (only random splitting is supported, and check split inner parts are not provided. Please choose carefully) |
| Special foam box for red wine (3 bottles) | ¥68.00 | Special reinforcement service for users who buy red wine, including a special 5-layer cartons and 3 bottles of foam boxes. Due to the special nature of red wine, it is recommended to send it back to China in conjunction with the purchase of insurance. |
| Special foam box for red wine (6 bottles) | ¥108.00 | Special reinforcement service for users who buy red wine, which includes a 5-layer carton dedicated to Andayi and 6 bottles of foam boxes. Due to the special nature of red wine, it is recommended to send it back to China in conjunction with the purchase of insurance. |
| Throw away the debris. | Free of charge | Tips: The warehouse should throw away debris and reasonably reduce the volume weight. For example, there are often hangers, cardboard and other sundries supporting clothes, which will increase the volume of the box. If you choose this item, only keep clothes by default, and throw away debris such as cardboard or clothes hangers. |
| Standard Reinforcement - Event Gift | Free of charge | Andayi's 6th anniversary event, [French milk powder worry-free special line - excluding remote areas] free outer box + bubble protection. Choose this box replacement service. |
| Keep the original outer box + carton | Free of charge | The service of retaining the original outer packaging of the package for special requirements. Warm reminder: The original French packaging box will be very large and thin. 1. Increase the volume weight, resulting in an increase in freight. 2. Large volume is easy to cause spot checks. 3. It is not safe. It is easy to rot and leak things on the way. If you still stick to it, you can check it. After packaging, you need to deduct an additional 24 yuan to change the small box again. |
| Value-added service HT UK charges | ¥48.00 | Starting from April 12, 2019, for French mail orders sent to the United Kingdom, the recipient will charge a service fee of £12 to French mail, and the sender will pay an additional freight of 6 euros HT. |
| Special parcel service fee | ¥24.00 | If the French warehouse does not write its name according to the format requirements, it needs special attention from the warehouse to enter the warehouse, and an additional 3 euro handling fee will be charged. |
| Reopening operation costs | ¥24.00 | Fee charged for re-opening and secondary processing of packaged weighed orders |
| Claim package handling fee | ¥24.00 | Due to the failure to forecast, errors in forecasting and delay in forecasting, the warehouse must manually improve and enter the package to be claimed according to the identification information on the face sheet. It takes more time and manpower to process it, and there is an additional 3 euro/parcel handling fee. |
| [Insured price of lost pieces of overseas shopping] | ¥12.00 | For the loss of parcels and losses of individual buyers' overseas shopping goods during the logistics transportation from abroad to China, corresponding subsidies shall be made according to the value of the lost items. Maximum subsidy amount: 10,000 yuan Validity: 90 days The insured rate is 1.5% of the actual value of the goods, and the value needs to be truthfully declared (the consequences of the false declaration shall be borne by yourself) |
| Other expenses | ¥24.00 | Other fees need to be added by contacting customer service, and optional is invalid. |
| Keep the original box | Free of charge | The service of retaining the original outer packaging of the package for special requirements; regarding the original box generally refers to the original outer box of the package arriving at the warehouse. The original outer box is generally thinner and larger, which will increase the probability of spot checks and increase the weight of volume, resulting in a direct increase in freight costs. If you need to change the box after packaging, there will be an additional 3 euro unboxing handling fee; |
| Milk powder foam box + carton | ¥60.00 | Only suitable for Jialia canned milk powder, Andayi special thickened outer box + foam box |
| French warehouse high-priced goods international section loss insurance | ¥120.00 | For the international section lost insurance opened on the three lines of Facang luxury goods/cosmetics/precious goods worry-free, if the loss occurs before customs clearance is completed and delivered to domestic express delivery, the claim shall be settled according to the declared amount, and the maximum compensation amount is 3,000 euros/order. The insurance rate will be automatically billed according to the declared amount *5%. This insurance will not be purchased. The claim for loss is settled at 3 times the freight by default. Please declare it truthfully (the risk of misrepresentation is borne by yourself) |
ADI provides you with e-commerce services throughout the whole process to ensure that your package reaches you more safely, faster and efficiently.
The channel time limit is the long-term experience estimate time for the normal delivery and receipt of the package. Andayi does not provide delivery time limit promised service.
Your support is very important to our work. Thank you!
Claims Settlement Terms
I. Rules for Settlement of Claims
When the value of the package exceeds 1,000 yuan required by the customs for self-use, we strongly recommend that you buy overseas shopping insurance services in value-added services (the insurance rate is 1.5%, and the maximum purchase amount is 10,000 yuan). It is recommended to check the reinforcement service for fragile goods (whether fragile goods are reinforced or not. Participate in damage claims)
The minimum insured amount is 100 yuan, and the declared value is less than or equal to 100 yuan. If you need to insure, you will still insure it at 100 yuan. It is recommended that you fill in the product forecast information truthfully according to the actual price. If there is a problem with the package caused by false reporting or false reporting, Andayi will not bear any responsibility. If the declared value is lower than the actual value, the declared value will be paid. The insurance amount is collected according to the declared value of the system. In order to protect your rights and interests and prevent unnecessary claim disputes, please truthfully declare the value of the goods.
II. Description of the terms of settlement of loss claims
1. Lost package
1 The package was lost after it was sent.
If there is no logistics update for more than 60 days, you can initiate a compensation application. The carrier needs to reply to us confirm the loss, or the certificate of loss of the goods issued by EMS.
• Purchase insurance: For the loss of packages from overseas shopping goods from abroad to China, if the full amount of insurance (that is, the insured amount is greater than or equal to the actual value), it will be paid according to the original value of the goods (credit card entry amount), up to the actual insured amount; if If the insurance is insufficient (that is, the amount insured is lower than the actual value), the insured amount will be paid.
• Insurance was not purchased:
- 1. The principle of compensation for French warehouses and Japanese warehouses
The value of the goods is < 1000 yuan, and the actual value of the goods paid by the e-commerce order is paid;
Value of goods >1000 RMB Compensation: 1,000 yuan;
- 2. British warehouse compensation principle
The value of the goods is less than 50 pounds, and the actual value of the goods paid by the e-commerce order is paid;
The value of the goods is > 50 pounds, compensation: 50 pounds;
- 3. U.S. Warehouse Compensation Principle
The value of the goods is < 100 US dollars, and the actual value of the goods paid by e-commerce orders is paid;
The value of the goods is > $100, and the compensation is: 100 dollars;
2 Missing unincoming packages
First, contact customer service to verify the receipt of the warehouse. If there is no relevant package, you can contact the merchant to verify the delivery. You need to confirm that we will sign for the receipt. Please provide a screenshot of the details of the order and the certificate that the recipient is Andayi in the logistics. We will reply and compensate within one month after providing the certificate.
If the declared price is less than the actual price, it will be compensated according to the declared price. If the declared price is greater than the actual price, it will be paid according to the actual price, with a maximum compensation of 1,000 yuan.
If the customer does not write an identity, write the address incorrectly, or fails to make an advance forecast, resulting in the loss of the package, he cannot apply for compensation.
3 Lost in-warehoused packages
The original value of the goods (credit card entry amount) requires proof of purchase, and we will reply and compensate within one month after the initiation of the sale.
2. Description of the damage claim settlement clause
Please be sure to inspect the goods before signing for receipt. If you find that the items in the package are damaged (wet) and understock, please ask the courier to sign the face sheet and note the damaged/understock, otherwise it will be regarded as normal. The package is not problematic until it is signed for receipt normally. It is impossible to apply for damage/rescarcement compensation.
(1) Damage to the goods affects the use function:
• Purchase insurance:
- 1 There is an optional reinforcement service, and the purchase of insurance. The claim shall be settled according to the insured amount of the package (up to RMB 10,000);
- 2 The reinforcement service is not selected, but there is insurance, and the claim is settled according to the amount insured by the package (up to RMB 10,000);
• Insurance was not purchased:
- 1 If you have an optional reinforcement service, but you have not purchased insurance, and the claim shall be settled according to the actual purchase price of the goods (up to RMB not exceed 1,000 yuan);
- 2. If the reinforcement service is not selected, and insurance is not purchased, the maximum claim settlement rate refers to 20% of the actual purchase price of the goods (up to RMB not exceed 500 yuan);
(2) The outer packaging is damaged, but it does not affect the use function of the goods:
If there is a package that chooses to be reinforced or purchased insured, the outer packaging is damaged in the inner part of the package, but it does not affect the use function of the goods. The claim package will be settled at 10% freight (up to RMB 100 yuan); if it is not reinforced and the insurance is not purchased, the claim will not be settled.
Note: There is no damage compensation in the British warehouse; the parcels returned from the original box, whether insurance is purchased or not, are not compensated; if the milk powder only explodes tin, it does not affect consumption and will not be paid; fragile goods will not participate in the damage claim whether it is reinforced or not.
3. Description of the terms of claim settlement for weight difference
If you do not unpack the box after receiving the package, the difference is not acceptable within 500 grams. More than 500 grams (including 500 grams) can verify with customer service whether there is a differential freight compensation.
The pictures to be provided for the application:
- Take photos of the parcel sheet (including AT order number)
- If there is a difference in volume and weight, you need to measure the length, width and height of the highest throwing point of the package and take photos to leave the bottom.
- Courier company, or personal double-refering photos (weight accurate to two decimal places).
4. Description of the clauses for small claims
Please be sure to check the goods before signing for receipt. When signing for it, check whether the outer box is intact and whether there is a significant difference in weight. If you find that the items in the package are damaged and understock, please ask the courier to sign the face sheet and note the damaged/rescargo, or record the unboxing video when you receive the goods yourself. Otherwise, it will be regarded as normal. The package is not problematic until it is signed for receipt normally. It is impossible to apply for damage/rescarcement compensation.
- (1) If there are packages, transportation, customs clearance and other links that choose to count and inspect goods in the warehouse, they can apply for compensation. If you have purchased insurance, the claim settlement reference shopping receipts and the insured amount shall not exceed 1,000RMB; if insurance is not purchased, the claim settlement reference shopping receipts and declaration amount shall not exceed 1 000RMB.
- (2) There is no additional service 'good inventory', and the shortage of goods cannot be compensated. Please contact the merchant to verify the missed delivery.
Note: Select the package sent back in the original box, and the small pieces will not be settled.
5. Instructions for return and settlement
For individual parcels, the value of the internal parts under their control does not exceed 1,000 yuan required by the customs, and the value and quantity conforms to the principle of self-use. The random inspection line needs to be cleared by themselves.
If the return is carried out for customer reasons (such as the package contains contraband, the value of the package exceeds the personal use range determined by the customs, etc.), all the consequences shall be borne by the customer himself.
In addition, French, British and Japanese warehouses mail liquid or sprays for nozzles or pump heads, cheese, yogurt, beauty and health care products containing needles, electronic products strictly prohibited from shipping on the line, etc., all of which will be returned at their own responsibility.
Return fee: France's French postal mail has a refund freight than postage, 210 yuan within 7kg and more than 270 yuan within 7kg. There is no refund freight for other warehouse routes. If you need to reship it after returning it to the warehouse, you need to pay the freight yourself before sending it.
Return process: Once a return occurs, please wait patiently. The return package arrives at the warehouse and we will notify you by email. The return process is relatively long, and the time limit is about 1-3 months. France and postal mail may be slower than postal mail. Please choose to return it carefully. If the returned package is not processed within one month (no reply to the email, no freight, etc.) is deemed to be automatically abandoned. For expired or moldy food, we will destroy and dispose of them directly.
Return compensation: It is recommended that the customer choose to return carefully, because the return involves more parties and cannot confirm the responsibility. If the parcel/goods are damaged or lost during the return process, no compensation can be applied for.
III. Disclaimer
The following are the exemption clauses and are not covered by the insurance.
- 1. Fragile products (including but not limited to ceramics/enamel/glass, LCD screens, speakers, electrical appliances, eye shadow powders, etc.): Whether you choose to reinforce or not, they will only participate in the loss claim and not participate in the damage claim.
- 2. Changes in the nature of the goods due to customs clearance time limit, flight delay, customer delay in payment, express delivery delay, recipient information error, etc., after the warranty period and warranty period.
- 3. We are not jointly and severally liable for direct or indirect losses arising from other reasons other than our company.
- 4. If the parcels delivered violate the regulations of the sending country or contraband, the fines confiscated or incurred by the competent authority shall be borne by the customer himself, and our company will investigate legal liability in accordance with the law.
- 5. Overseas e-commerce mis-send, miss, etc.
- 6. Regarding the small pieces, if there is no opening record inventory of the courier company, it will be regarded as an omission from the shopping website. Andayi is not responsible for claim settlement. Customers need to contact the shopping website to reissue the goods by themselves.
- 7. Delays caused by customers' failure to confirm and pay freight, customs duties, etc. in a timely manner.
- 8. Due to customer negligence, if the goods have not been confirmed for delivery for more than 3 months, Andayi will discard the goods and will not bear any responsibility.
- 9. Claims beyond the time limit for processing. After the goods entered the Andayi transshipment warehouse, the goods were not received for more than 180 days and the customer did not file a claim)
- 10. Because the essence of the consignment cannot avoid damage (such as childlife liquid vitamins), defects, characteristics or inherent defects, poor packaging of the goods themselves, natural nature, damage caused by internal defects during transportation, leakage, etc. (, fragile products such as liquid crystal displays, regardless of whether they choose to reinforce or No, it can be lost, but it is not damaged.)
- 11. Violation of the terms or other agreements of the company's website, such as the loss of goods caused by irregular or incomplete address writing.
- 12. Some lines are random inspection lines, and the tax is collected by the customs. The recipient needs to go through the customs clearance procedures and pay the relevant taxes.
- 13. The normal signing and receipt of the parcel indicates the end of the whole process of transshipment. After the normal signing and receipt of the package, a claim is filed, and our company will not accept it.
- 14. It is caused by force majeure such as natural disasters, wars and riots.
- 15. Our company will not deliver embargoed goods. If the customer insists on shipping, all consequences will be at their own. We reserve the right to pursue legal responsibility.
- 16. Users provide materials according to the information required for claim settlement within 5 calendar days from the date of abnormal signing and receipt. If the goods have signed for and received, no claim settlement applications will be accepted after 5 calendar days from the date of signing and receiving; if there is no sign-in trajectory, 6 months from the date of entry of goods. , no claims will be accepted.
IV. Claim Process
The following are the exemption clauses and are not covered by the insurance.
- 1. When signing for the receipt, you find that the package is abnormal, and prepare the materials needed to settle the claim;
- 2. Contact customer service to apply for claims (e-mail: support@adiexpress.com);
- 3. After customer service accepts it, reply within 7 working days;
Claims Considerations
- 1. Claims need to be filed within 5 days from the date of signing for receipt.
- 2. The claim settlement method is by email, send the email to: support@adiexpress.com, title format: waybill number + problem description (lost/underp/damage claim);
- 3. When signing for the receipt, you must inspect the goods with the courier in person. If you find that the goods are short and damaged, please contact the courier to open a list of goods and damage certificates, and contact customer service for the record within 24 hours (it will not be accepted after the deadline). After acceptance, our company will complete the review and reporting within 10 working days after receiving the email, and give you a reply and reason. Compensation.
- 4. Required information: The claim settlement information needs to be complete before it can be paid. Out-of-the-box video is also available. Open Mail Logging Requirements:
Lost pieces:
- a. Provide parcel purchase invoices, order screenshots (including overseas express waybill numbers and amounts) and shopping websites, and screenshots of credit card entries;
- b. Provide a screenshot of the logistics trajectory (the package has no logistics update for more than 60 days)
Damage:
- a. Provide parcel shopping invoices, order screenshots (including overseas express waybill numbers and amounts) and shopping websites, and payment record vouchers;
- b. The express stamp certificate must be clear, the certificate must contain the courier's order number, and the courier must sign;
- c. If you are understock, you must have an unopened pound weight certificate or photo;
- d. The complete sheet of the package, the outer box, and the damaged (if the voucher is insufficient, it will affect the result of the claim);
Note: There is no damage compensation in the British warehouse; the parcels returned from the original box, whether insurance is purchased or not, are not compensated; if the milk powder only explodes tin, it does not affect consumption and will not be paid; fragile goods will not participate in the damage claim whether it is reinforced or not.
V. No coverage
- 1. Cash, cheques, bills, documents, securities, letters of credit, passports and works of art, gold and silver, jewelry, jewelry, diamonds, jade, cultural relics and antiques.
- 2. Fishmeal, rapeseed cakes, dried sweet potatoes, peanuts, all kinds of grain feed, raw sugar and other articles with spontaneous combustion characteristics, perishable and mothable articles.
- 3. Precision goods in mainland China that do not have the technical ability to repair or damage assessment and related accessories.
- 4. Dangerous goods, inflammable and explosive goods, satellites, weapons and ammunition, military supplies.
- 5. Animals and plants, seafood, fresh goods, goods that need to be refrigerated.
- 6. Deck goods (except container transportation).
- 7. Naked or bulk transportation of goods.
- 8. Repair, in-use goods, used goods, second-hand goods.
Worry-free line for China-Europe general goods
The Worry-free Line Of China-Europe General Goods Is A Special Line From Mainland China To Mainstream Countries In Europe (France/Germany/UK/Italy/Spain) To Send Ordinary Large-scale Goods. The Tariff Is Fully Subsidized. A Single Package Will Be Shipped From 21kg, And Below 21KG Will Be Billed At 21KG, And The Volume Weight And Actual Weight Shall Not Exceed 6 5kg. If there is a need to send it to other countries such as Sweden/Denmark/Finland/Austria/Hungary/Bulgaria/Lithuania/Estonia/Romania/Portugal/Greece/Ireland/Denmark/Netherlands/Czech Republic/Luxembourg/Poland/Croatia/Slovakia/Slovenia, etc., relevant You can consult customer service for the rate.
- Regarding the maximum size of the package: if the longest side exceeds 100cm or the volume weighs more than 30kg, there will be an additional charge. Please consult customer service for the specific fee.
- The longest side exceeds 270cm or the sum of the three sides exceeds 419cm will be rejected.
- Ordinary goods can only be sent. It is forbidden to be charged, magnetized, paste, liquid, powder, inflammable and explosive dangerous goods, aviation control products, export control products, imitation brands, famous brands, balance cars, electric vehicles, washing products, defense flashlights, anti-dumping products (bicycles, electric bicycles, ceramics, large-scale solar photovoltaic products). , car hubs, etc.).
Service features:
- Time limit is stable, and it will be shipped every working day.
- Full tariff subsidy
- Time limit: 3-6 working days, transfer UPS after arriving in the destination country: www.ups.com
- Freight is charged if the volume weight is actually significant. Volume weight calculation: length * width * height / 5000, volume weight does not exceed 65kg
- No ID card required
Cautions
The address fee for UPS modification in the latter paragraph: 100 yuan/ticket. The recipient's name and address should be filled in in detail and accurately in English, and the correct phone number should be provided as much as possible so that you can contact in time if there is a problem.
If the second delivery is caused by the wrong address, the recipient refuses to accept it, etc., the expenses incurred shall be borne by the customer. The charging standards are: Germany: 5 yuan/KG, France, Italy: 6 yuan/KG, Spain: 7 yuan/KG
If the customs clearance of the goods requires import and export qualification (brand, patent, FDA authorization, etc. of the goods, and safety certificates), these documents are provided by the actual consignor or consignee of the goods. For any problems arising from all types of products that require the provision of customs documents, certification, etc., our company shall not be responsible for any responsibility, nor shall we be responsible for the return of such goods after they are left the warehouse.
International Express Banned Items
- Articles prohibited from circulation or delivery by national laws and regulations;
- Dangerous goods such as explosive, flammable, corrosive, radioactive and toxic;
- Reactionary newspapers, periodicals, books, windows or obscene articles;
- Various currencies;
- Articles that hinder public health;
- Items that are easy to decay;
- Living animals (except bees, silkworms and leeches packaged to ensure the safety of delivery and staff);
- Articles that are improperly packaged and may endanger personal safety, contaminate or damage other mail equipment;
- Other items that are not suitable for postal delivery.
Insurance and claim settlement
- Caused by force majeure (natural disasters, strikes, etc.).
- Articles delivered that violate the prohibition or restriction of posting shall be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations.
- At the time of submission, the mail was packaged intact, there were no signs of disassembly, and the recipient had signed for it in accordance with the prescribed procedures. After that, the recipient found that the inner parts were short or damaged.
- Mail loss or delay due to the customer's responsibility or the goods sent.
- The customer did not inquire or claim compensation from the date of delivery of the mail to the expiration of the inquiry period.
- No compensation shall be made for damage to packages containing liquid and easy-to-liquefy articles, glass products and similar fragile or perishable articles.
- International mail is seized, confiscated or destroyed by the sending country in accordance with its domestic law.
- For mail confirmed to have been delayed due to postal enterprises, the compensation amount for each piece is 50% of the postage received;
- For lost or completely damaged letters and documents and materials, the compensation amount for each piece is RMB 400, and all postage collected will be refunded;
- For lost or partially damaged express items, in addition to returning all postage collected, compensation will be made according to the actual value declared by the sender on the details form, up to the amount calculated according to the following formula: 500 yuan/piece + 60 yuan/kg × mail weight. All mail with undeclared value shall be compensated according to the standard of RMB 400 per piece;
- For item mail with partial loss or partial damage, compensation will be made for the actual loss, up to the maximum compensation calculated in the above formula;
- Postal enterprises shall not be liable for compensation for losses caused by the sender's fault and force majeure, as well as any indirect losses.
- * The final compensation amount shall be subject to the amount of compensation from the post office.
Freight standard
| China-Europe large package worry-free line (supports up to 500 kg of parcel delivery) | ||||||||
| Weight | Ordinary price | VIP price | ||||||
| First weight / kg | Renewal weight / kg | First weight / kg | Renewal weight / kg | |||||
| Starting from 21KG, billing standard per KG | ¥96.00 | ¥96.00 | ¥80.00 | ¥80.00 | ||||
Value-added services
Some value-added services are insurance services. If there is a corresponding problem after purchase, you can apply for claim settlement. How to settle claims in advance? >>
| Value-added services supported by warehouses in China | ||
| Value-added services | Fee standard | Service Description |
| Split the package [fuzzy box 1-5 pieces] | Free of charge | The weight is evenly distributed according to the number of boxes, and the items in the package are randomly divided. Free of charge within 5 or more than the fee according to the standard of the combined package. |
| Consolidated packages [free] | Free of charge | Merging packages within 5 packages is free of manual operation fee. |
| Merger/split parcel [charge] | ¥24.00 | More than 6 parcels are merged or split into more than 6 parcels, and labor fees are charged. For every 5 additional parcels, you need to charge 24 yuan for the merger of [6-10] parcels, 48 yuan for the merger of [11-15] parcels, 72 yuan for the consolidation of [16-20] parcels, and so on. |
| Storage costs within 30 days | Free of charge | Any goods arrive at the warehouse for no more than 30 days and will be used free of charge. |
| Storage delay fee within 60 days | ¥8.00 | Any goods will not be shipped out of the warehouse for more than 30 days. A storage delay fee of 8 yuan/day will be charged, and no one will claim it after 60 days. From the date of receipt from the warehouse, the deadline for the date of leaving the warehouse. |
| Take photos of the package. | ¥24.00 | This service is an optional self-pay value-added service. By default, you can take one photo of all the contents in the package. If you have other self-paying needs, please write to the notes. |
| Paid count | ¥24.00 | The warehouse conducts a quantitative inventory according to the e-commerce delivery list, and does not specifically check the category. |
| Andayi special 5-layer carton [No. 1] | ¥8.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. The actual maximum load-bearing weight of the package: 0-2KG, and the charging standard: 8 yuan/piece |
| Andayi special 5-layer carton [No. 2] | ¥8.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. The actual maximum load-bearing weight of the package: 2-3KG Charge standard: 8 yuan/piece |
| Andayi special 5-layer carton [No. 3] | ¥12.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. The actual maximum load-bearing weight of the package: 3-5KG Charge standard: 12 yuan/piece |
| Andayi special 5-layer carton [No. 5] | ¥24.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. The actual maximum load-bearing weight of the package: 7-10KG Charge standard: 24 yuan/piece |
| Andayi special 5-layer cartons [No. 6] | ¥40.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. THE ACTUAL MAXIMUM WRIGHT-BIGHING WEIGHT OF THE PACKAGE: 10-20KG CHARGE STANDARD: 40 YUAN/P |
| Andayi special 5-layer cartons [No. 7] | ¥40.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. The actual maximum load-bearing weight of the package: 20-25KG Charge standard: 40 yuan/piece |
| Andayi special 5-layer cartons [No. 4] | ¥12.00 | It is only sold in cartons (outboard boxes) and does not include any reinforcement services. Actual maximum load-bearing weight of the package: 5-7KG Charge standard: 12 yuan/piece |
| Standard reinforcement [1] | ¥32.00 | [0-5KG] Outer box + bubble protection |
| Standard reinforcement [2] | ¥40.00 | [5KG-10KG] Outer box + bubble protection |
| Standard reinforcement [3] | ¥56.00 | [10KG-15KG] Outer box + bubble protection |
| Standard reinforcement [4] | ¥72.00 | [15KG-20KG] Outer box + bubble protection |
| Standard reinforcement [5] | ¥88.00 | [20KG-30KG] Outer box + bubble protection |
| Outer box reinforcement [entanglement] | ¥24.00 | Wrap it around the outer box of the package to prevent wet and tighten the package. Charge per box |
ADI provides you with e-commerce services throughout the whole process to ensure that your package reaches you more safely, faster and efficiently.
The channel time limit is the long-term experience estimate time for the normal delivery and receipt of the package. Andayi does not provide delivery time limit promised service.
Your support is very important to our work. Thank you!
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