how do i resolve an aliexpress complaint? dispute? bad reviews?
many sellers often encounter some complaints and disputes or bad reviews, etc., and it takes a lot of time and effort to deal with this aspect, so this course is mainly about the sharing of aliexpress's regular after-sales problem guidance. it is divided into three parts.
complaints the occurrence of complaintsis one of the things that sellers are most afraid of, because it will involve many related issues in the store. therefore, it is important for sellers to handle complaints and to understand complaints.
1: complaints are mainly divided into intellectual property prohibition and restriction violations, transaction violations and others.
2. disputes
the dispute is mainly divided into 3 stages:
1. the buyer has filed the dispute and is waiting for confirmation
2. you have rejected the buyer's dispute application
3. the platform intervenes to deal with it
third, the evaluation
evaluation is an important indicator of the store, many buyers will pay attention, especially new buyers. then how to operate the bad review, the next will be explained:
after receiving the bad review, the reply is not only that the buyer can see, but also other new buyers, and having a good reply will increase the conversion rate. and you can find problems from the message, give customers solutions, and let customers modify them to praise you.
Comments
Post a Comment