AliExpress dispute handling email reply template

[Cross-border dry goods] AliExpress dispute handling email reply template

Author: I will be fine 

AliExpress Dispute Handling Email Template

There will be a variety of problems in the cross-border e-commerce industry, the most troublesome of which is disputes. Once there are too many disputes, it will affect the exposure of the product, the loss of customers, affect the normal operation, and the interests of the seller will also be affected. Therefore, when encountering buyer disputes, we should be able to give professional responses in time. If you want to apply for a dispute, how to write a dispute resolution email?

There will be a variety of problems in the cross-border e-commerce industry, the most troublesome of which is disputes. Once there are too many disputes, it will affect the exposure of the product, the loss of customers, affect the normal operation, and the interests of the seller will also be affected. Therefore, when encountering buyer disputes, we should be able to give professional responses in time. If you want to apply for a dispute, how to write a dispute resolution email?

Dispute Handling Email Template

I. Delays due to goods

1. Logistics information cannot be checked.

A. Dear friend,

Thanks for your order and sorry to make you trouble.

Your package was delivered via China Post Ordinary Small Packet Plus / Posti Finland Economy.

it just can be tracked during in China.I mean it has no tracking information when it arrives your country.

But please do not worry about it. You will receive the package normally.

Hope you cancel the dispute.I will always focus on your order

Please feel free to contact me if you have any problem.

Thanks for your kindly understand.

B. Hi friend

I am so sorry for the delay.

Please don't worry.I always here.

1. I have extend the delivery date to 10 days, your money is safe.

2. I will push the agent of CHINAPOST, so your package is safe!

I think your parcel arrive soon.Hope you wait for a few days.

Hope you cancel the dispute, it’s really harmful to me.

Thanks for your kindly understand.

Have a nice day

C. Hi Friend

So sorry for the delay.

Hope you be patient to wait for 5-7 days

If still not arrive, I will try my best to solve it.

Hope you understand me and cancel the dispute.

Thank you so much

D, Hi friend

I am really sorry for the delay

But the transportation is really out of my control.

Hope you wait for a few days.it will arrive soon

If you don't receive the parcel finally, I will refund to you.

Hope get your understanding.

2. Query is in transit

A. Hi friend

I am so sorry for the delay.

I have checked the tracking number.

It shows your parcel is transporting normally.

It will arrive soon, hope you wait for a few days.

Hope you cancel the dispute.It is really harmful to me.

Hope get your understanding.Thank you so much.

Best regards.

B. Hi friend

The parcel is transporting normally.

It will arrive soon.hope you be patient.

Could you cancel the dispute? It's so harmful to me.

I will always focus on your order.any problem, contact me any time

Hope get your understanding

Thank you so much.

C. Hi friend

I am so sorry for the delay.

Hope you wait for 5-7days.

If still not arrive, I will try my best to solve it.

Hope you cancel the dispute, it’s so harmful to me

Thanks for your kindly understanding

3. Enquiries awaiting signature.

A. Hi friend

I am so sorry for the delay.

I have checked the tracking number.

It shows your parcel is ready to pick up

Hope you contact your local post office quickly.

Hope you cancel the dispute.it is so harmful to me

Thank you for your understanding

Have a nice day

B. Hi friend

Your parcel is ready to pick up

Hope you contact your local post office quickly.

Could you cancel the dispute? t is so harmful to me

Hope you got my message

Thank you

C. Hi friend

Hope you got my message and got your parcel

Hope you cancel the dispute..........

It's so harmful to me.

Waiting for your reply.

II. Damage to the goods

1. There is something wrong with the quality of the product itself.

A. Hi friend

I am so sorry for the problem.

Our products are in high quality and experience three checking.

It may my colleague make mistake in checking quality.

We will take more attention to quality.

If you agree,we refund you$ as compensation.

Hope you cancel the dispute, it’s so harmful to my store.

Thanks for your kindly understanding.

Have a nice day

B. Hi friend

So so sorry for the problem.

We will full refund to you.

Hope you give a favor to leave me 5 stars and positive feedback

It's really important to me. Hope get your understanding.

Waiting for your reply

2. Damaged by transportation, or packaging

A. Hi friend

I am so sorry for the problem.

Our products are in high quality and experience three checking.

But the goods in transportation is really out of control.

We will take more attention to transportation and package

If you agree,we refund you$ as compensation.

Hope you cancel the dispute, it’s so harmful to my store.

Thanks for your kindly understanding.

Have a nice day

B. Hi friend

So so sorry for the problem.

If you agree,we refund you$ as compensation.

The goods in transportation is really really out of my control.

Hope you understand me and cancel the dispute.

Thank you so much for your kind understanding.

Have a nice day

Damage to Goods Accept Dispute Refund

I am so sorry to make you trouble.

I will agree your dispute and give you money back.

Maybe you will receive the item in the near future.

I hope you can give me a favor for leaving me 5 stars of the feedback, it is very important to me. We want to give you the best products and customer service.

Please kindly understand the post is out of our control.

Thank you very much in advance.

Best regards.

Urging comments after refund of disputes

Dear friend,

Thanks for your order a few days ago.we are sorry to make you trouble.we give you a refund,and we ho pe that you can leave us positive feedback and 5 stars. It is important to us.we will great appreciat e your kindness.Thank you so much.

5 stars will have 5% discount in the future!

Thank you for cooperation!

Best regards,

The delivery time is approaching, and the customer raised a dispute.

Dear friend,

So sorry to make you trouble.Please do not worry about the protection.I will try my best to solve it . I have extended the delivery time and your money is safe. Hope you cancel the dispute.It is really important but so harmful to me.Hope get your understanding. Thank you so much.

Best regards.

Agree to refund after the item is broken. Please leave a good comment and wait for the customer's reply before refunding.

Hi dear,Thanks for your cooperation.We will agree to refund.Our products are in good quality.It dama ged in transporting is really out of our control.we will take more attention to transportation.Hope you give me a favor for leaving me 5 stars and positive feedback.Thank you so much.Hope get your und erstanding. my friend.Hope we have next chance to provide you best products and service.

Have a nice day

AliExpress Customer Service Prepared Responses

Author: Cross-border Eye Published on: 2020-09-21

 0  0  0 

AliExpress Customer Service / AliExpress Customer Service Response Template / AliExpress Template

AliExpress has the customer service of seller stores to communicate with buyers and provide services. If you want to improve customer service, it is better for sellers to prepare some service templates in advance. AliExpress service template is mainly customer service response template, which can improve the service efficiency of customer service. How to write the specific template?

AliExpress has the customer service of seller stores to communicate with buyers and provide services. If you want to improve customer service, it is better for sellers to prepare some service templates in advance. AliExpress service template is mainly customer service response template, which can improve the service efficiency of customer service. How to write the specific template? Let me introduce it to you.

AliExpress Service Prepared Responses:

1. Say hello to the buyer

For buyers' first consultation, AliExpress store customer service should have an enthusiastic and cordial attitude to say hello to them. And it means that if you have any questions, you can consult in time and provide timely answers.

Template: Hello, welcome to our store. You can choose the products you need at will. Or if you encounter any problems, you can contact us directly, and we will solve the problems you encounter as soon as possible. Have a good shopping~

 

2. Promote buyers to place orders

If some buyers do not place orders and pay in time, AliExpress customer service will promote buyers to place orders and let them confirm the order information in time, so as to improve the conversion rate and sales of the store.

Template: Thank you for your patronage. Recently, the number of people have purchased in the store. To avoid being unable to buy your favorite products, it is recommended to confirm the order and pay as soon as possible. Our store will also send you some gifts and arrange delivery after placing an order, which can allow you to receive the product faster.

 

3. The order has been shipped

If the order is shipped, customer service can first notify the buyer that the goods are on the way. You can check the logistics of AliExpress orders to find out where the goods are now.

Template: Hello, your order has been sent. You can check the logistics of the order for detailed shipping details. If you receive the goods, please sign as soon as possible. If you have any questions about the product, please contact us.

 

4. Guide buyers to repurchase

If the buyer receives the goods and signs for it, the order will be completed. After that, customer service can also learn what suggestions or feedback buyers have on the goods, and finally guide them to buy them back.

Template: Thank you for your purchase. If you have any comments or suggestions on the product, you can also ask me at any time. We will adjust the services and products in the future. If you are satisfied with this purchase, you are welcome to buy it again, and the store will give you a certain discount.

You can adjust accordingly to the service template above. It should be noted that because AliExpress shopping is basically overseas customers, you have to convert these service templates into English. Prepare these templates in advance. When you encounter questions related to buyers, you can reply immediately to improve the response rate, so as to improve the buyer's shopping experience and bring more repurchases.

How does AliExpress sellers reply to buyers? Attached with AliExpress prepared response

Author: Cross-border Eye Published on: 2020-10-27

 0  0  0 

AliExpress Reply Template / How to Reply to AliExpress Message / AliExpress Store

For different content, the templates of AliExpress sellers also respond to differently. For AliExpress orders, on-site letters and disputes, what kind of template should sellers use to reply to the three types of buyer information?

AliExpress sellers receive buyers' messages, on-site letters and other contents every day, which require timely replies from sellers. For different content, the seller's response templates are also different. For AliExpress orders, on-site letters and disputes, what kind of template should sellers use to reply to the three types of buyer information?

I. Order Message Reply

The content of the order message mainly includes the failure of fund review, delivery, logistics, etc. Specific response methods: For example, if the order fund review fails, you can ask the buyer if he has shopping on AliExpress for the first time, and then inform them of the reason why the funds review fails, as well as the solution suggestions to help. Help them solve problems.

If it is to rush delivery, then you should highlight your own quality control of the product. For example, the quality of the product will be strictly intersecuring before delivery to ensure that each buyer receives a favorite product. Buyers will also understand to highlight their advantages from these aspects.

II. On-site letter prepared response

If you encounter a buyer placing an order but failing to pay in time, the seller should also reply to guide the buyer to pay, otherwise it will easily lead to the loss of the buyer.

Reply, you can first inform the buyer that you have received your order, but you haven't paid yet. Have you encountered any problems? You can help with the price, size and other problems. You are welcome to contact us at any time to make appropriate payment. The words are very important.

Reference template:

III. Preparedness to after-sales dispute

The disputes often encountered by AliExpress sellers are mainly the wrong delivery, the size and description, product quality problems, etc. These after-sales disputes are first to apologize to the buyer, and the product has not satisfied them, and then explain their own situation. For example, it is sent on behalf of others, and the product size is measured without delivery; and then let He gave it to others and gave some compensation to guide them to buy again.

Everyone should also pay attention to that because the AliExpress response template must be answered in English, we should pay attention to the smoothness of the sentence and there should be no obvious grammatical errors, otherwise it will make buyers distrust you. If you don't think English is good, you can find relevant templates on the Internet, or find someone else to write on your behalf, and make relevant adjustments according to your own products, so that you can have a good result.

The above are the commonly used reply templates by some AliExpress sellers. The most important thing for everyone is to refer to adjust the content of the template according to your actual situation, so that the template can have a better effect. If you encounter other content, you can also refer to how others write it on the Internet, collect it, and then sort out your own template, which is the best.

This is a necessary condition for AliExpress to operate quickly! Prepared for Quick Auto Responses

AKI Cross-border sea net 2021-12-18 11:40

Click the blue letter above to follow us.

       

Although express does not now evaluate the response rate and response of seller customer service, customer service also needs to respond in a timely manner to facilitate transformation. Of course, you can also set up automatic reply so that the buyer can get some replies first and then reply manually. Let's provide you with some quick auto-replying responses.

1. Buyer's consultation

When the buyer contacts customer service for the first time, you can first set up an automatic reply greeting to express a warm greeting to the buyer. At the same time, you should also briefly introduce the store so that buyers can contact themselves when they encounter problems.

Reference template:

2. The buyer did not place the order in time.

If the buyer fails to pay in time after placing an order, the customer service department should urge the buyer to pay properly. Then it is suggested to ask the buyer if he has any questions. Regardless of price, size and other problems, you can contact yourself to solve them; after the payment is completed, the delivery of the product will be arranged immediately.

Reference template:

3. Guide the buyer's assessment

About a week after the buyer receives the goods, customer service will contact the buyer and guide them to highly value the product. First, ask about their product experience. If you have any questions, ask them to contact themselves; if you have a good experience, you can evaluate the product and prepare some small gifts. You can get a discount next time.

Reference template:

4. After the order is shipped

After the buyer's order is delivered, the customer service department should also reply to the buyer's message informing the buyer that the product he purchased has been delivered with waybill number XXXX. It is expected how many days the goods will arrive so that they can pay attention to signing for receipt. If you have any questions, you can contact yourself.

5. Post-sales Dispute Response

If the after-sales service is caused by product delivery errors, inconsistent size and description, quality and other problems, customer service first needs to apologize to the buyer. If their product does not meet their requirements, explain why, for example, they delivered on behalf of the buyer and cannot measure the size of the product; see if you can give it to your friends, give them a certain refund compensation, and then guide them to buy again.

It is recommended that when setting up automatic response, you should also set up corresponding scripts according to your product and customer situation, which will be more effective. Of course, in the end, it is necessary to manually reply to the buyer's questions in time to avoid customer loss, which is not good for the store.

I will introduce you to the prepared quick auto-reply. I hope this helps you~