Announcement of the entry into force of AliExpress order Internet rate rules
Release time: 2019-3-15
For details of AliExpress's new Internet rules, please refer to the Announcement of the Effective Implementation of AliExpress Order Internet Rate Rules. The announcement was released on September 12, 2020 and will be implemented on September 19, 2020. Please pay attention to it.
Dear sellers,
On March 1, the platform released a 7-day Internet rate assessment rule collection link. So far, the platform has received comments and suggestions from some sellers on the rules. Several issues of concern to sellers are as follows:
1. Orders cannot be accessed for 7 days during the National Day and Spring Festival;
During the National Day and Spring Festival holidays, the statistics will be postponed, and will not be counted for 7 days.
2. Customized categories cannot achieve 7-day Internet access problems;
Customize the attribute category. The platform has opened the delivery period and can be set for >7 days, and the delivery period is set for orders of >7 days. The platform will not assess the Internet for 7 days for the time being.
* Custom attribute category (such as customized suits, glasses, wedding dresses, Cosplay clothing, etc.), if the seller of the commodity release party can set a delivery period of >7 days, it means that the category is a customized category defined by the platform.
3. Logistics information issues;
In addition to the information of the rookie platform assessment, the platform will also grab other logistics official websites for reference. Please inform the seller.
4. The inventory scenario cannot be connected to the Internet for 7 days;
It is recommended that sellers replenish the goods in time according to the flow and conversion of goods, so as to avoid affecting your 7-day online time limit due to the purchase of goods and other problems.
The following rules are final entry into force:
[assessment indicators]
* 7-day Internet access rate indicator (the following are all calendar days):
Molecule: The number of orders that have been shipped in the past 30 days and (logistics Internet access time - successful payment (successful risk control review) time is less than or equal to 7 days;
Denominator: the number of orders successfully paid (successful risk control audit) in the past 30 days - the number of orders successfully cancelled/overdue cancellation);
Note: The statistical time is natural. Considering the feedback delay of logistics Internet access time, the unified will set aside 7 days. For example, the data on January 8 is the data reversed for 30 days on January 1. The statistics of the National Day and Spring Festival holidays will be postponed, and no statistics will be counted for 7 days. 7-day Internet access rate assessment merchants' online access for 7 days of orders in the past 30 days is not related to the service score assessment time.
[Aption Scope]
Overseas warehouse orders will not be assessed for the time being. Overseas warehouses are the focus of the platform, and the platform will launch incentive policies separately.
Customized category: orders with a delivery period of > 7 days will not be assessed for the time being;
The link to make up the price difference in special categories is not assessed;
temporary wireless logistics solutions for special commodities (such as large pieces, liquid powders, etc.), the seller will not assess the orders for custom delivery. The platform will cooperate with Cainiao to expand and dock special commodity lines and logistics information, and launch another assessment plan according to the line expansion and data docking;
Except for the above non-assessment scenarios, other orders are normally assessed online for 7 days;
[Essment Method]
The indicator is included in the merchant growth model, which affects the merchant's growth ability score. If the 7-day Internet access rate >=90%, it is acceptable for the time being. The 7-day Internet access rate is less than 80%, which requires sellers to focus on improving.
For merchants/commodities with excellent delivery time, the platform will have a series of incentive policies. For details, please check
If the Internet access rate continues to fall below the target, you will face the risk of store deduction freezing points. ( If within 30 days, the seller has 30 shipped orders, but only 6 of the 30 orders confirm the tracking information on the Internet within 7 days, the seller will be at risk of account penalty)
Internet rate indicators will be applied to search sorting, gold and silver access, marketing registration and other scenarios in the future. Sellers with excellent Internet access rate have a better chance to give priority to gold and silver access and marketing registration opportunities.
For the above assessment methods, the platform will combine the comparison between the merchants' main business and the industry.
* It is recommended that you improve the Internet access rate in the following ways:
1. Deliver the order you received as soon as possible. Provide logistics tracking information for orders to improve customer satisfaction.
2. Please use a logistics carrier that can provide a valid order number and can deliver quickly. It is recommended that you use the platform's online shipping.
Thank you for your support and trust in AliExpress all the time.
AliExpress
AliExpress Order Internet Rate Rule Update Announcement
Release time: 2019-2-28
Dear sellers,
Orders provide effective and timely logistics tracking information, which can improve users' shopping experience and enhance their trust, and greatly reduce the filing rate of NR disputes and the low score of DSR seller services.
Commodity quality, logistics service and service response timeliness are the basic service capabilities that the platform pays attention to. 7-day Internet access rate will be the core indicator of the platform to measure the logistics service capacity of merchants.
At present, you can log in to the seller's background-store-seller service score and refer to the "4-day Internet access rate" to monitor this indicator. It is expected that in late March, the platform will launch the "7-day Internet rate" in the homepage merchant growth logistics capability module, and the "4-day Internet access rate" in the seller's service score will also be updated to "7-day Internet access rate".
* 7-day Internet access rate indicator:
Molecule: all delivers in the past 30 days and (logistics online time - successful payment (successful risk control review) time is less than or equal to 7 days;
Denominator: the number of orders successfully paid (successful risk control audit) in the past 30 days - the number of orders successfully cancelled;
Note: The statistical time is natural. Considering the feedback delay of logistics Internet access time, the unified will set aside 7 days. For example, the data on January 8 is the data reversed for 30 days on January 1.
*Which orders are not currently included in the assessment scope:
Overseas warehouse orders will not be assessed for the time being;
Special customized category: stocking period > 7 days without assessment;
Based on temporary wireless logistics solution of special goods (such as large pieces, liquid powder, etc.), the seller will not evaluate the order for custom delivery.
* Assessment implementation method:
1. The 7-day Internet access rate indicator will be included in the growth of merchants in late March (logistics capability module)
If the Internet access rate in 7 days >= 90% is acceptable for the time being. The 7-day Internet access rate is less than 80%, and sellers need to focus on improving it. In the future, your score will be affected by the logistics ability of merchants.
The 7day Internet access rate is particularly low (if less than 60%). In the future, you may be closed offline delivery channels and only use online delivery to improve your Internet access rate index.
If the Internet access rate continues to fall below the target, it will face the risk of store freezing and closing. If within 30 days, the seller has 30 shipped orders, but only 6 of the 30 orders confirm the tracking information on the Internet within 7 days, the seller will be at risk of account penalty)
2. Excellent sellers with Internet access rate indicators will receive additional rewards from the platform.
3-day Internet access rate or 5-day Internet rate >=95% of merchants will receive gradient rewards, such as P4P red envelopes. Please pay attention to the platform notice for specific policies.
The Internet access rate index will be applied to gold and silver access, marketing registration and other scenarios in the future. Sellers with excellent Internet access rate have a better chance to give priority to gold and silver access and marketing registration opportunities.
The above assessment methods are expected to be implemented in late April 2019.
* It is recommended that you improve the Internet access rate in the following ways:
1. Deliver the order you received as soon as possible. Provide logistics tracking information for orders to improve customer satisfaction.
2. Please use a logistics carrier that can provide a valid order number and can deliver quickly. It is recommended that you use the online delivery of the platform to protect the consumer experience.
This rule is the comment collection period from February 28 to March 7. If you have any questions about this rule, you can give feedback through the link. After March 7, the platform will update the rules and take effect in combination with merchant feedback.
Thank you for your support and trust in AliExpress all the time.
AliExpress
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