https://files.alicdn.com/tpsservice/da8eabb3cd0e5c993d1ede519ae6f706.xlsx
What if the buyer fails to pay?
If you encounter a buyer reporting payment failure, please guide the buyer to provide the corresponding payment error information and verify the cause and solution of the failure with the error code (see the table below for details).
Error Code payment error code
Reasons for failure
Suggested plan
CSC_7200001, CSC_7200002, CSC_7200003, CSC_7200005
System Reason
Please guide the buyer to try to pay again later.
CSC_7200050
Caine failed to pay multiple times and was temporarily locked.
Please guide the buyer to try to pay again or change other payment methods after a few hours.
CSC_7200049
The buyer entered the wrong postal code information.
Please guide the buyer to enter the correct postal code information and try to pay again or change other payment methods.
CSC_7200048
The phone information entered by the buyer is wrong.
Please guide the buyer to enter the correct phone information and try to pay again or change other payment methods.
CSC_7200047
There is an open balance on the buyer's account.
Please guide the buyer to pay the open information in the account and try to pay again or change other payment methods.
CSC_7200046
The buyer entered the user information incorrectly.
Please guide the buyer to enter the correct user information and try to pay again or replace other payment methods.
CSC_7200045
The billing information entered by the buyer is incorrect.
Please guide the buyer to enter the correct billing information and try to pay or replace other payment methods again.
CSC_7200044
The email information entered by the buyer is incorrect.
Please guide the buyer to enter the correct email information and try to pay again.
CSC_7200043
The birthday information entered by the buyer is wrong.
Please guide the buyer to enter the correct birthday information and try to pay again.
CSC_7200042
The social security number entered by the buyer is wrong.
Please guide the buyer to enter the correct social security number and try to pay again.
CSC_7200040
The buyer's payment was intercepted by the bank.
Please direct the buyer to contact the bank or change the payment method and try again.
CSC_7200039
The buyer failed to pay.
Please guide the buyer to try to pay again.
CSC_7200038
The buyer entered the PIN information incorrectly.
Please guide the buyer to enter the correct PIN information and try to pay again.
CSC_7200037
The buyer entered the payment amount incorrectly.
Please guide the buyer to enter the correct payment amount and try to pay again.
CSC_7200030
Incomplete buyer information
Please guide the buyer to improve the information and try to pay again.
CSC_7200029
System Reason
Try again later.
CSC_7200028
The bank card used by the buyer does not support payment in mainland China.
Please guide the buyer to try other payment methods.
CSC_7200021
The CVV information provided by the buyer is wrong.
Please re-verify the correct CVV information and provide the correct information to try again.
CSC_7200020
The card information provided by the buyer is incorrect.
Please re-verify the bank card information and provide the correct information to try again.
CSC_7200018
One-time dynamic password error provided by the buyer
Please re-verify the dynamic password received by the email or mobile phone and try the payment again.
CSC_7200017
The CPF number provided by the buyer is invalid.
Please guide the buyer to provide the correct CPF number.
CSC_7200015
Payment has been declined by the bank or relevant financial institution.
Please refer the buyer to the appropriate bank or financial institution to solve the problem or try another payment method.
CSC_7200013
Card Blocked by Bank or Relevant Financial Institutions
Please refer the buyer to the appropriate bank or financial institution to solve the problem or try another payment method.
CSC_7200012
Card Expired or Entered Incorrect
Please guide the buyer to enter the correct information or replace the valid card to pay.
CSC_7200011
Card balance is insufficient
Please direct the buyer to contact the card-opening bank for consultation or try other payment methods.
CSC_7200008
Payment is under review
Please guide the buyer to click "my order" on the account page to check the payment status.
CSC_7200006
The currency chosen by the buyer is not supported.
Please guide the buyer to change it in another currency.
CSC_7200007, CSC_7200009
Overpayment
Please refer the buyer to the card-opening bank for consultation or try another payment method.
CSC_7200014, CSC_7200022
System issues
Please guide the buyer to try later or consult the buyer's customer service directly.
https://helppage.aliexpress.com/buyercenter/index.htm
CSC_7200027
There are risks in the buyer's payment account.
Please guide the buyer to change other card payment or payment method.
CSC_7200031
Missing buyer information
Please guide the buyer to supplement the information; if the buyer is the cardholder, please click the XXX (https://intl.alipay.com/certify/uploadFile.htm) button to verify identity. If the buyer is not the cardholder, please send your passport or ID card photo to customerinformation@service.alipay.com for review. Please try to pay again within 3 working days after submitting the requested documents.
CSC_7200033, CSC_7200032
Missing buyer information
Please guide the buyer to email the consignee's passport or ID card photo to customerinformation@service.alipay.com for further verification, and try to pay again 3 working days after submitting the information.
CSC_7200034, CSC_7200035, CSC_7200004
System Reason
Please try to pay again after 24 hours or consult the buyer's customer service directly.
https://helppage.aliexpress.com/buyercenter/index.htm
CSC_7200026
Safety Risk Control rejects payment issues
Please guide the buyer to click "claim
on Alipay button to submit the corresponding supplementary information and verify payment.
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Introduction to platform payment methods
You can refer to the following platform payment methods to answer some of the buyer's payment questions, such as:
1) If the buyer cannot choose when paying or the page does not show some payment methods, the corresponding country may not be open to use the payment method for the time being, or the buyer's payment amount does not meet the payment method limit. It is recommended to inform buyers to choose from the payment method displayed on the page.
2) If the buyer feedback that the order has been paid but still shows the pending payment, you can verify whether the payment method used for the corresponding order has a long payment arrival time, which can appease the buyer to wait patiently or change other faster payment methods such as bank cards;
3) If the buyer feedback that you can use PayPal to pay before, but now you can't choose from it in the order, and the seller has bound the PayPal collection account, please check the buyer's shipping address in the order details. Generally, the country with the actual delivery address has not been opened PayPal payment for the time being;
4) It takes 7 working days for the buyer to arrive after using Boleto to pay. The order will show the pending payment during the period when the payment has been made. If the seller adjusts the order price, because the payment amount is inconsistent with the order amount, the payment will not be returned and paid successfully. Therefore, if the buyer does not take the initiative to request the order of the Brazilian buyer, please do not adjust the order price.
The payment method is described below. If necessary, you can click here to download it.
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Transaction management
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Buyer payment problem
Analysis of common causes of system errors when buyers pay
Please ask the buyer to provide a screenshot of the error page of the payment failure system and verify the error information reported in the screenshot:
1) The error report usually includes the cause of failure and suggested solutions, and you can guide the buyer to solve it according to the content of the copy;
2) If the copy of the payment failure page is displayed:
The system is currently experiencing technical difficulties.
Suggestion: Please try again later.
Reasons for the possibility of failure of such payments:
1Close the order due to suspected risk. The buyer can be advised to verify the status of the order. If the order is closed, it is recommended to remove the coupon and try to place a new order.
2PayPal order payment failed. If the buyer encounters the error when using PayPal payment, it is recommended that the buyer contact PayPal to confirm the specific reason; at the same time, the customer can be guided to pay first using other payment methods;
3 For other reasons, such as bank rejection, incorrect card information, currency support, etc., buyers can be advised to check the card information and fill it in correctly, and use USD payment or card exchange payment methods.
3) If multilingual information cannot directly obtain copy content, you can guide the following list according to the Error code in the screenshot. You can press the Ctrl+F key and enter the Error code in the buyer's screenshot, which is shaped like "CSC_7200017", which is quickly positioned on this page.
Payment Failure Error Code
Reasons for failure
Suggested plan
Reference speech (please modify it according to the actual situation before sending it to the buyer)
CSC_7200006
The payment currency chosen by the buyer is not supported for the time being.
It is recommended that the buyer try to pay in the payment currency. For example, the buyer can choose USD to try to pay again.
This error is due to currency you selected does not support currently. You may try to pay in USD instead.
CSC_7200009
The buyer pays more than the card or the account limit.
It is recommended that the buyer verify the limit and try to increase the limit. At the same time, he can try to exchange the card and payment method to complete the payment.
Exceed limit set up for your card/account. Please double check and increase it for payment again.
CSC_7200011
The buyer's payment account balance is insufficient.
It is recommended that the buyer verify the balance of the payment account to ensure that the balance is sufficient and try again.
This error is due to insufficient balance under your account. Can you please check if you have enough balance for payment again?
CSC_7200012
The card expired or the validity period of the card was filled in incorrectly.
It is recommended that the buyer verify the validity information of the card to ensure that the information is filled in correctly/when the card expires, the buyer needs to contact the bank to update the validity period of the card. The current order recommends that the buyer change the card and payment method to complete the payment.
This error is due to incorrect card validity date. Please double check if your card is expired or incorrect date was input.
CSC_7200015
The bank refuses, and the specific reason needs to be confirmed with the bank.
It is recommended that the buyer contact the bank to confirm the specific reason, and you can try to exchange the card and payment method to complete the payment.
This error is due to bank rejection. Please contact with bank to confirm detailed reason of it. Meanwhile, please try to pay through another card or payment methods if possible.
CSC_7200020
Card information is filled in incorrectly.
It is recommended that the buyer verify the card information, such as the card number, the cardholder's name, card validity period, and CVV number. If the card expires, the buyer needs to contact the bank to update the validity period of the card. The current order recommends that the buyer change the card and payment method to complete the payment.
This error is due to incorrect card information. Please double check card information including card number, card holder name, validity date and CVV Number and input correct one for payment again.
CSC_7200021
The CVV number in the card information is filled in incorrectly.
It is recommended that the buyer verify the CVV number information to ensure that the correct CVV number is entered for payment.
This error is due to wrong CVV input. Please double check and input correct one for payment again.
CSC_7200022
CSC_7200051
CSC_7200001
Payments may fail due to currency incapability and card not supported
It is recommended that the buyer switch to USD or change the card to pay.
This error may due to card or currency selected cannot be supported for payment. Please change currency into USD or try to pay through another card or payment methods.
CSC_7200026
There is a suspected risk of funds.
Buyers are required to submit the required information online to appeal (you can click the "Claim on Alipay" button or submit it through the following link):
• After the appeal is approved, you can continue to pay with the approved card.
• Generally, the appeal will be completed within 3 working days. During the promotion period, we will make every effort to ensure that the review is completed quickly. Please advise the buyer to wait patiently after submitting it. Complaint submission link: https://irescenter.alipay.com/appeal/appealList.htm? locale=en_US
This error is due to potential security problem. Please submit required documents for card verification through
https://irescenter.alipay.com/appeal/appealList.htm? locale=en_US. Related team is working on this and will update you status of it through email as soon as possible. You can try it again after verification.
CSC_7200034
The buyer's receipt information is incomplete.
It is recommended that the buyer cancel the order and place a new order to ensure that the address, name and other information of the new order are filled in before trying to pay.
This error is due to incomplete information. Please double and fill in completed delivery information like name of receiver for ordering again.
CSC_7200040
The card is restricted on the bank side.
It is recommended that the buyer contact the bank to confirm the specific reason, and you can try to exchange the card and payment method to complete the payment.
This error is due to bank rejection. Please contact with bank to confirm detailed reason of it. Meanwhile, please try to pay through another card or payment methods if possible.
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