How does the "extortion" of malicious buyers target compliance sellers?
Image source: 123rf.com.cn
Image source: 123rf.com.cn
The prosperity of an industry can always drive the rise of the industries around it. In recent years, the vigorous development of export e-commerce has also brought many industries that are already on the verge of extinction. But no matter what, we should look at it dialectically. Export e-commerce has rekindled hope for many traditional industries. At the same time, this "fertile soil" has also spawned many "parasites", of which malicious buyers are one of them.
It is difficult to cure malicious buyers overseas.
In the " dividend period" of export e-commerce in the past few years, many sellers seized the opportunity to make a lot of money. In recent years, with the geometric explosion of the number of export e-commerce sellers, the market competition has become more and more fierce. The era of "profiteering" has passed, and export e-commerce has entered a new era of quality and service. But at the same time, another group has opened a "profiteering" model, and malicious buyers seem to be moving forward.
As the saying goes, trees attract the wind. Whether Amazon, AliExpress, Wish Or EBay Are All The Disaster Areas With Malicious Buyers. Mainstream Export E-commerce Platforms Have Been Rumored That They Have Been Fraudulent By Buyers And Swindlers.
Recently, a wish seller reported to Hugo.com that the refund rate of its company's stores has soared recently, with an average of dozens of orders a day, which made him very helpless.
According to some affected wish sellers, there are indeed many "old deep-fried dough stick buyers" overseas, making a living by fraud on China's export e-commerce platforms, using the platform's return and exchange rules, defrauding sellers, making a lot of money, and sellers' complaints are not as fast as "trapped".
In response to the problems encountered by sellers, Hugo.com also confirmed with the relevant person in charge of wish, saying that the risk control department of the wish platform has been working hard and constantly blocking fraudulent buyers. As a seller, if the same buyer commits fraud in the store twice in a row, he can appeal by himself in the background. Wish has a special The door's algorithm system determines the buyer's fraud, and the seller has always had the right to complain.
In addition, AliExpress sellers also reported to Hugo that orders sold to Russia on their platform had suffered many malicious complaints and caused money losses. According to the seller, there are many scammers specializing in online shopping fraud in Russia, and even bloggers specialize in accounts to guide buyers to obtain additional benefits in return, exchange and refund disputes.
Many affected sellers said that such malicious complaints will generally actively communicate with the platform, and the platform will also investigate, but given the rules of the platform and other objective reasons, the results are often unsatisfactory.
How are compliant sellers targeted by malicious buyers?
In cases of malicious buyer fraud, most buyers exploit loopholes in platform rules, such as intentional delay, intentional failure to confirm the receipt or deliberately not pick up the goods, and then claim compensation from the seller on the grounds of complaints and disputes such as non-receiving goods and logistics delay. It is said that the goods have not received from time to time, causing the seller to pay compensation. To make a profit;
Or after receiving the goods, the buyer deliberately exaggerates the wear and tear of the product, publicizes the damage and "inferior quality" pictures of the goods in comments and messages, or directly ignores the quality inspection of the product after receiving the goods. He can always make bad complaints about color, feel and shape, and even give bad reviews without reason. , which led to a decline in the seller's DSR score and reduced the exposure of the store, so as to extort compensation.
Of course, there is also some vicious competition in the same industry in malicious complaints, and competitors hire buyers to swipe bad reviews. It is reported that some sellers often hire personnel to use illegal means against competitors and maliciously rate bad reviews in order to reduce the market competitiveness of other big sellers.
For such fraudulent acts, industry insiders call on sellers not to "tolerate and raise traitors" with the mentality of "breaking money and disaster relief". This solution will only encourage the arrogance of scammers and bring more losses to sellers.
At the same time, I also hope that all platforms can constantly improve the return rules. The magic is one foot high and one foot high, so that scammers can "have nothing to drill", increase the crackdown on malicious buyers, and protect the legitimate rights and interests of sellers. While constantly adjusting the direction of store operation and adapting to the update of the platform policy, sellers should also actively cooperate with the platform dispute handling rules and specific implementation systems to punish criminals.
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