It's a very useful
Some other functions, such
A button to view
The seller has a free trial period, but there is a free trial period, and others have a signed software trial period, so if you haven't used the best one, you can try it out. First, there is a seven-day software trial period. Do you have a free trial? Generally speaking, we all
Then let's take a look at this reminder about the reminder during the Spring Festival. The answer here is who can ship it, and then we can know the things here, we will shorten the luck, or our keyword, which is I went to Dangfa to deliver the goods, and then the customer asked, if there are 10 such customers, then we can all do it, and no one will
I want to put yours. Restore the content of the release time. Now here, for example, we will not ship on February 21st, and then you call and tell Spring to start shipping on February 21st, and there are some people who will Will be willing to wait, if he is unwilling to the order. Then there are not many problems with logistics, such as the problem of parcels arriving in the local area, and then, you have to ask the customer to pick it up and explain the approximate time, and then that The order is the shopping flow number, and then it is common to this order. The last issue and the probel rookies can choose by themselves. You can choose what kind of website to send to the customers. We found it by ourselves, and they are all available in the online corner. There are also spot purchases that must be checked
Thinking about the following screenshot, I want to attach this screenshot to the guests, that is, when I am doing this customer service, I need to tell the guests the program stream in contact, because other people who see this picture will be more intuitive than the text they use, so he needs to know. What is the situation of the product? Also, it includes successful receipt first, but the customer said that he did not get it. In fact, it may be because he will have a pobox abroad, for example, or some, such as
Then put it at the door of the house and ask them to help him pick it up and so on. He said that there is no such reason, it is not like this in our country, where it can be placed for you, you can send a text message. I am going. , that is created by people themselves, there are online corners, there are some current and most of them must be inquired by you first. I think this screenshot will be attached to the guests later this week, that is, in your When doing this customer service, you should also tell the customer this screenshot of the logistics, because other people will not know it more intuitively than we send a
What is the situation of this product? Also, the package was burned before the package was successful, but the customer said that he did not get it. In fact, it may be because, for example, it will have a pobox in foreign countries, or there are some, such as There is a postman who then divides the neighbors to help him pick it up and so on. He all said that there is no such reason, and the existence is not like this in our country. It may be placed for you somewhere, you will send text messages, ah, what, they come over It is not as convenient as ours in Chinese. Therefore, some customers say that they have successfully signed for receipt, and it is the same that they have not received such
Change the persistent name here. It has arrived at this time. You have to tell this guest, when is the time for his confirmation of receipt, and then, you can provide such work information, or the news that goes here, basically it is a successful signing. Yes. If you think about this, you can take it. The numbered notation and then it is not placed in your drawing
Then we will not have some of the orders that are subcontracted by that package, and some are overweight or subcontracted in value-for-money villages, then there will be some corresponding goods, instead of giving them directly to the guests, and then, take this If you have a few logistics order numbers, put all the units of these services in this. It will be in the back. For example, if one has not received, you can have a note in parentheses, and then make it clear that the customer sees it. Because some guests will not see the content of the backstage, they like to ask you what is the most, that is, assign that value to him, and then what needs to be changed is that after your function list is your
The husband's problem is the tariff, or is it his problem? In fact, you have to explain it to the guest and appease
But the tariff issue here is to wait. It means to give everyone a template. It does not mean that we have to refer to such content to explain that it is basically the solution to the problem we met, and whether it will make the guests feel that our attitude is sincere. The problem is that it is not our problem, and then, the ones we will go to are the tariffs we have paid a part of, and the import tariffs are those you want to get rich, and for example, the problem that the official said is that the customs go to the customs from time to time. Spot checks, not our own reasons, we can only do what we can do as a seller for you , in fact, it is like this, a series of operations are to let you avoid going to the inspector, but sometimes it is how the customs check what package and when, in fact, it is the
These points are introduced to the guests, and then some individuals go in after a day, just like for example we go to cross-border shopping, for us, we may have purchased in the past, then we know a situation in the university Yes, then you can treat this kind of guest as your elder, that is, he doesn't know much about this thing, but you will understand if you go to him, and after you understand, he will say to the following people that he will not threaten to give you bad reviews or not. He will give you any treatment, or he will complain to you or something, that's
Then, if the product is damaged, you can ask the customer for a photo, but this means that you can directly confirm the photo. For example, if there are some problems in use, there is no way to confirm it with a pen, that is, the customer can only cooperate with us to submit some The video of the product, sent to us, looks like this after-sales
If you can, you can sit directly here. It’s okay to reply to the short-term shipment. It’s just a problem. After reading the customer’s question, you can send this sentence directly. It can be solved in about a second or two. It is very troublesome to ask for many times. Also, when the order is reissued and reissued, the order will not be issued during the Spring Festival, because in the afternoon, we promised the guests that they would not be afraid to come to school and have a holiday in December. The recovery time is basically the beginning of the first month, so I will say this After the food is over, you give an approximate time. If he is willing to accept it, it is to wait until then to accept it. If he is not willing, the person will agree to say that he is going to refund, and he can only talk about the refund
Basically, there is no shortage of such painting books on our side, and there is no problem with the customers who are fond of old customers. If this is the case, you can recommend everyone to add them to your shortcut phrases. This is the key to reissue. The word version is available, because some guests have never placed an order for the keyword word book. One possibility is that setting the keyword itself is wasteful, and the key is that it only has the longest word book that can be set, so the words here are It is recommended that everyone go to the express and short
For life refunds, we may have some disputes and refunds. Contact our online customer service to make a refund. There are basically three to 20 jobs here. Japanese customers will receive the red piece. Is it possible? If there are any questions about funding let him contact them, compared to customer service
Let them contact the English and Ross side, let them be the customer service of the serial drama in Mandarin, and let them go to Spain to deal with it. Because of the financial problem, we can't do it, we can only cooperate. They went to
Looking at this kind of funds, if the merchant refunds the money, he can directly send this kind of words to his customers. Then, we basically don't have much problems with this kind of money, and we may go to the seller's customer service. Because their bank refunds and refunds arrive at different
Sometimes, if you want to get a refund, you can contact the online customer service to go to the return and refund help center. You can click here and you can click on the online customer service to go to the online customer service. In this area, we are all that. It is difficult to find this manual customer service and find manual customer service. This method is to enter the four words of the order refund. He will immediately jump to the customer service, then you will send him the order number, and then say the order is refunded, and then he will give us to operate the refund After the payment is made, you give him the card, and then, there is another word like this, which is consistent with emotional intelligence, that is, you can send a message to the customer and say that we will contact the AliExpress customer service to give you a refund, whether you agree to the Say yes in your own words, and then you can send the screenshot here. The last step is to apply for submission. Basically, refunds are no problem. Contact online customers for refunds. Most of the orders will be done in this way. One operation, because contacting the customer, for example, submitting a ticket refund, he is not so convenient, because we are too afraid of pain, we still have to pay a certain
For our part of the rate, we can't have guests Shanda or we have to bear it ourselves. For example, the amount we want to push to the guests is 5 US dollars, but we may have to give the guests 5:00 pm and 96 US dollars. 15 dollars, it may be the name of being green. What is the fastest and the latest content, that is, you can go and see one of your reception numbers and schools, and then the 24-hour response volume and his
There will be fakes. If there are many accounts with sub-accounts, it will not be displayed here. For example, if we use this customer service meeting to shorten and coriander, it will be very fast if we do not go to school directly here, if not, Maybe you take this time as the typing time, not one or two minutes or 23 minutes, and some of us may have resumed the guests at the same
It's a rookie's thing, but it's only for our online delivery, and the content he only has is that the customer is free. After seeing this, we can see that this rookie record assistant is in the process of replying. That's helpful. Finally, let's take a look, it's during this Spring Festival, just the iPhone here, we're
Download. And this is the seller on the mobile
This is the data, and then the search train at the bottom will automatically jump to the next order, picking up valuable content. Then we can also use this news directly for enterprises, which is pleasant to keep replying. There will be some new standard content in her, that is, the content on the street is done with us, and then
You can see how your own time allocation is, but you have to go online every day. Because this is for those key foreign countries, he may leave a message at this point in time, and if you have some experience If there is a problem, it will be relatively more efficient at this time. Then, be sure to try your automatic reply. The key words will be short, just to inform you of the holiday time, and then, also There is a time point for resumption of delivery after your Spring Festival and Spring Festival holidays, which can also improve your recovery
Finally, I wish everyone a Happy New Year! If there is still some time left, that is if. How to improve this item during the Spring
That's the main thing to do the lighting, and then the HSBC certificate module of today's course is promoted. The first one is simple but imagine the job responsibilities and roles of customer service, and the second one is the three functions of buyer planning and design. The four of the account settings and diversions are a saying during the Spring Festival to prepare for lesson 5, and the fifth one is which software on an
First of all, let's take a look at the job responsibilities and roles of a customer service. It has one of these five functions. It is to play a different role. The second one is to shape the second one to improve the transaction rate. Serving our customers is so learning customer service, that is the first window of our store image, because this is if customers find us before and after sales, that is, customers find us, and then they will know how our service attitude is, and then decide theirs. What is the follow-up situation? The second one is that if our authorized person can reply to customers' questions at any time, then our status chain will be relatively higher, including our Just be a
This rate of return of mine. That's actually this simple. Let's first look at our responsibility, which is more effective. In fact, we are divided. After the customer service is thin, there are after-sales and old customer maintenance and logistics tracking, so authorization is actually timely. Reply to contact the buyer, and then it is responsible for the introduction and recommendation of some products to answer the customer's questions, the third is for some unpaid orders, we have to do some persuasion, and then responsible for some large orders. update
Then the second one is that the after-sales service is actually our cross-border seller, and he may do more content, that is, to deal with some social problems. In fact, he will have some messages in the store, telling us about the rear fuel tank There are some rumors, and there is a legacy logistics dispute other than this dispute in our store, and then the goods are not right, and then the three people are responsible for the correct evaluation, and then do some analysis of this
The fourth one is our customer retention, that is, some of us are very fond of our store, including our products. Those customers who are so loud may place orders for all the stone statues. The later period is 10, and some coupons will be sent regularly, and then some, such as the double 11 big negative 26 18328, the big promotion may have to notify the guests, and the last one is the tracking of the logistics, because we cross This time point in the environment is the time point for logistics and performance, but it is relatively long. He may have 30 days or even 90 days for 6,000 yuan. Therefore, we need to regularly track the tracking of the logistics of Oolong. , We need to do statistics on the enhanced orders, for example, which route is not liked recently, or which country is currently issued by the logistics situation, this route is not very good, so we may have to do it a
Then there are some who may need to notify the guests in time, and sometimes to reassure them where their uterine flow is, and then what the situation is, such as the situation of one bottle for a whole year, these are all possible Go to track it yourself, and then tell the customer in advance, instead of waiting for the customer to find us, and then make a communication. In fact, it is professional quality, and then adding a product knowledge, it is equivalent to our gold medal customer
The product is the fastest, and it is also an important person at the meeting, because if your product is not special, liberate him to do some big time in pre-sales, or from the perspective of an after-sales problem solving opponent, or It is said that some problem points may not be reached, which may lead to the generation of bad reviews, or the loss of some orders, so let’s take a look at the content of the content, which is how the buyer plans to
How can we improve our pre-sales consulting user ability, because in fact, if you are cross-border, more than 90% of the orders can be placed in loneliness, and renters will find us to ask, I have some, such as large A single guest, the whole person who entered the next 600 meters and entered the US$700, he also placed the order directly, and then did not come to us to ask for a discount, or some did not go out with us for further communication, in fact, we are going to guide the guests. To do more, we are to communicate, and then let us serve
There are also some, that is, when he enters the store, he may have some reasons for this, because he still has some doubts about our product and our phone, but he just can't find us, because unlike us In this country, it’s just a table fight, and then, we may just go to find some counseling to overcome some authorization. In fact, few foreigners are guilty. This is the initiative. After he comes to find us, we may give him a consultation. Some simple, in the end, we may promote the transaction. In fact, we can make a rendering of this effect on the PC side or the App
For example, you come to our store customer service, and then we can send him some coupons, but our card, or what kind of discount version we will give you, that is, some guiding ones like this Content, most of them can find small gifts for him after placing an order, or something like that is to lead them to communicate with us, because only your sexual feelings will be more
At present, we are like this. The user initiates a consultation, and then the merchant receives it. Then it is a diversion of a scene. The pre-sales and after-sales consultation scenarios of his weight are diverted. Then, he translates How to judge a pre-sales and after-sales? He said that there will be some first, for example, the product details page is the entry point to our store, then he may be in some things and then after-sales , For example, there are some disputes from the order details page. The previous car purchase is the order details page, and then it is probably a scene like this, then, we will have each automatic reply, and the fastest here is that we want to The key content is to automatically reply to the vocabulary of some keywords. The guests can click to see it directly, and then finally, there is a quick reply meeting, and they will continue to know
I used it to help when I made that reply. The last one is the consultation that the user has ended, and here is the current word after the consultation has ended. The whole piece of content in the blue box is our functional area, and this place is These places are some of the content we will do next. First of all, let's take a look at how this drawing mark function is
The marking function now has red, yellow, green, blue and purple, so how to use this, because there is no text type under it, the first one is just a mark of a color, for example, yellow If it is green or a red, then in the store I am right, I have defined the color like this. For example, if it is marked with yellow, we say that if we do not send an order, we need to send a new tracking number to the customer, because you If there is no coordinate system, it will be difficult to find this guest
Then blue marks these bold customers or some orders from old customers. The capital to follow-up is mainly logistics. Because of the next bold possibility, we may send tracks or even some logistics objects, parcels. The quantity may be large, or it may be subcontracted, and then or that we will send some crystal stones such as express delivery, which may exceed the old customer who said that he bought a lot in our store. For those, we want to provide very good service, so after we can mark this kind of customer, we just help the customer to take the initiative to check the logistics, and then the company will inform the
The third person is the green price. Basically, what is set is the refund of an order, which can be refunded through a matching package, or a refund through an online customer service. As long as everything is an order, we are human tools. Refund, and then contact, all of our products of the same type must meet the standard for convenience. Later, we will see it for entertainment, at most, it will be possible, or this guest has some difficulties, he may have another It will be two months and three months later. He may come to you two or three weeks to find out why you haven't refunded, what is it for, he will have such problems, so we can make a color mark to mark it, in the end It is a single operation, but it has not been operated yet. Then, the red mark is the quality problem of the product. The problem here, for example, your monthly collection is half a month, or you can tap once a week, and then do a content arrangement. , and then will report on your
Over there, at the warehouse, or at your R&D team to ask them to rectify the product. Just for example, logistics, and temporarily refunding more people, but I didn't find a single break. Head, because sometimes it is possible especially during the epidemic. If the customer has not received it within 40 days, 30 years and 50 days, it may be received at the 6th time, but when the customer waits until the 4th time, he will not receive it. Willing to wait, we can only appease the person and say that he will be refunded, or some of them have already refunded after driving Everest, and they have already reached a refund, and then we found out later, because the target This kind of logistics is divided into exports, or one of his disputes is the final situation of logistics to see if he has money to collect. If he has money to collect it, he can contact the guests and ask them to help us re-set this. , so for these five colors, for the time being, we are going to do it this way. The yellow used is not blue is some bold or old customer's song, the follow-up green is a refund, and the red is a product quality problem. It is a matter of itself that some logistics will be refunded. Then, our households need to go to the plug to conduct logistics inquiries to find out a meaning like
The other, for example, as for how to define this color, then you can do it according to a specific situation of your store, and then do a knock out. Then let's take a look at this automatic reply setting. The store where the responsibility of the automatic reply setting is located. There is no one on duty or during the holidays to assist the store with the reception of the reservation department. He can actually improve the response rate of the store. If there is no performance, basically all our stores can reach 90%. % 67
In fact, it is. Because we designed this automatic reply, so, it is actually unnecessary and can be added. The automatic reply setting is irregular within 24 hours, if the buyer is the first When sending a message for the second time, he will receive the automatic reply we collected and turn it on and off. If the content is empty, it will say that the content is lonely, then he is in a closed state, and then you have filled in Or, and it is a checked state, and it will automatically start the multiple of sending the reply. This is a state that can be believed to be unread after the automatic reply, so we can still see it, for example The first one here was the message sent by the guest to us, and then, he sent the content that he could immediately receive the design of the automatic reply, and then, our next second one is a matter of this keyword What is the key, here is a coupon form, a text form and a picture form, just in these places we can all set coupons, needless to say, our store is
What needs to be set for this store's coupons every Friday and every month is what he will be doing throughout the month, and then, the text form is for some suggestions on product consulting or logistics consultants can Make a textual setting of this keyword, and then the mutant type is, that is, for example, it is difficult for us to describe in words, such as selling lamps and lanterns may be some speed of light, or some installation renderings, or Some of the content in how to install is that you can set the guest in the form of a picture. Just click on this question, and then he will receive the content of a picture. In fact, it will be more intuitive for us to introduce him in
In addition to the keyword reply settings, it means that it is in the form of very various coupon text pictures, because there are many customers, he will also ask, saying that after I want to buy 10 people, 20 people will. Actually. I remember it was You are welcome to use this in some stores, or arrange for delivery during this
The reply to the keyword is to do it right here, so if possible, the short lines or content in the keywords within 300 characters represent because of marrying you. Or you can also inform the guests. Yes, this is a capital, and then, the specific content can be the death of the child, so it should not be too
Let's start an official topic shared in a live broadcast today. The catalogue about this tank can be divided into three parts in total. One part accounts for 3.76 of the market. After the market is finished, it is the animation of national analysis
Customer relationship. Customer relationship management is something that we do not focus on in our daily operations and can only go to the central design. We are all over the place, and there will be a large number of tanks every day, but there is no conversion for visitor behavior and phase, so there is no conversion here. During the process, buyers will leave various related news, such as collections, add-ons or fans from the store or equivalent quality, then we need to manage such customers, and then market them, so as to improve The value of customers, we know that the relationship of traffic is getting harder and
He treats the cost as the cost, which is also getting higher and higher, then we conduct blood management marketing for the existing traffic, so as to enhance the value of each customer, this is us. Set up multiple platforms at home and abroad, accurate Traffic play, good at team management, resulting in marketing is the promotion of marketing
Ping An e-marketing methods, etc., all have some help. For the payment amount, there is a filter for the payment amount, a price band, and we can talk about the payment amount of our
Hello friends of AliExpress merchants, let me talk about a topic about active marketing of information technology, which is the one we explained in our mouths, send emails to customers, and send customers those scenarios of
The reply is when there is no one or during the holiday. He will increase the response rate of the store in a stage by himself, that is, those in our Taobao, and send it to the
Hello all sellers and friends, let me introduce the full body and the single plan. Next, I will divide it into three fats. First, the location is the burden of the full body, and the concept of the mind is the slow upgrade and the worry-free distance B. 3 points to join the growth situation, introduce a brief introduction to the full vitality and dry
Open it up and take a look, this is the first thing to talk about for the full and single plan, which is a taboo fee for everyone. It is beneficial to the growth point of our users, back to the outbreak of today's buyers' business, for
A buyer enters store A and B, selects some Henan products and Henan products must go in. Then he says he will have football and a broker's package, and then the seller does not have to buy one in other locations at the same time. Although the goods of the order are added up, and then a package that is in line with the economy is carried out, we only need to buy it once, and then meet a threshold of the order. The merchant selects the server, including this time, the warehouse will help some A and Combining B to send out the body means that we can directly choose the original one, but we will improve the nuclear bomb plan that is full of vitality after we talk. It is a free upgrade clothing service jointly launched by Dynamic Communication Buyers who buy products of more than 500 catties can enjoy the channel upgrade of flat wart without paying additional logistics
The current logistics timeliness is 60 days to 15 days, which can greatly improve your logistics enterprise, political structure and full upgrade and single plan regardless of home. Currently, the countries that have been launched are Spain and Poland, and in 3 On the 5th of March, it will be online in the UK, the Netherlands, Belgium, Germany, and Italy on March 10. Generally speaking, if the nuclear bomb is fully upgraded, it is not good for our sellers to speed up, and you can still get a license. , used to be equivalent to white entry, I hope
But! How should we have said that, with such a good service, how did we add it? At this time, we need to register the product and the Internet access rate is more than 80% within 70 hours, that is, if we want to join the combination of boys and girls, When places must require our goods to be
At present, after the successful payment of a pillar, the required requirements of the lazy warehouse must be completed within 13 months on Sunday. Remember that Sunday and legal holidays are not only Sundays. In fact, I want the warehouse to provide services on Saturdays. Sundays are not correct. The answer and technology are only on Sundays and statutory holidays. In this case, one of the core rights of the Manchu River Master Plan is that we joined the Mansheng in West Henan and brought us the
Personal examination and weighting of the key channels of products in Henan. Participating and cheap products from the search to create the first domestic first wall to advance to the shopping cart. The traffic of Tu Sujia has undergone all drastic changes. First of all, this is a common evidence in AE. A weighted, in this area, there will also be a pop-up window on the home page, although it will be pushed by the decree, so launch a best
There is also the belief that there will be a chain of contrasts in the industry that fails, and Reuters joins the economy in the last
The product platform for the back-end will provide consumers with SLR price lists. The logistics line of any single order will be upgraded, and the project service will be a guarantee. If the college president creates a competitive advantage, the current push The activities that come out are full of five minus one, otherwise it will be a new full of armed police 3, Henan armed police will be based on the price from the market platform, and will apply for landfill logistics, from the original 60 to the current one with certainty of income, and there will be one Deterministic a logistics of an informative book oriented
How does such a good boy join with his words? Actually the proof cost us the morning of March
In the case of going to Henan immediately through the transaction logistics service in the background, today, in fact, sometimes Dashilar and Full Vitality and long-term merger are similarities. The products of the class plan may be marked with the order, and the product marked with the order at the buyer's front desk will show a Henan Chinese product packaging rule. The first one below is that the 10 small products online are within 75
The rate of items such as Qunar is greater than the attributes of small goods in 88 hours and only 30 days in the harem, so as to maintain harmony. The products that leave quickly are the products that depart from cross-border, it is not that you don’t have to have fun with him in advance The above is the amount limit of the
Cainiao Super Scene. It can be seen that after the successful payment of the Henan plan, the core is actually three to us, and there is only one condition to prove that the upgrade and scene-based products will be implemented. Get the Hezheng rules and single product list immediately. The sum of the amount is enough to satisfy Menco. Currently, the threshold for open countries to use Spanish and Spanish goods is 5
My home is online in
Ukraine. Henan, where upstream commodities are produced, has planned a cabinet. He has already introduced it here just now, and there are also rules for slow upgrades in delivery. Already on the 272nd, the online market and orders need to ensure successful payment, even if the daily Internet access times out Internet access needs to be borne by the merchant and external payment, because the number of the nearest supermarket is not included in the calculation of Sunday and holidays. If the merchant needs to carry out the advanced operation of the system multicast group within 400 days for the merchant's delivery through the major insurance, then It is believed that the merchants completed a route that includes rules and a single product selected by consumers on the morning of July 20, and there is no need to do additional
After arriving at the warehouse in China, you can apply for the after-sales service of the six standards. In fact, for us, if we want to improve efficiency and shrink the package, I hope everyone will join in
If the package is large, it can increase our 72-hour Internet access rate by 15% and increase the package delivery rate by 12 hours to 48. After you can create a logistics order in the background, you can still use the back-end transaction logistics insurance management and use the pressure system to directly carry out Management. A large package of 1,000 small packages sent to the same collection to form a large package is packaged with a label and packaged on your door. For example, the time when the labeled mobile phone redstone makes the cable car is the morning time, that is, When we usually come to our three golds, we don't give us a lot of pockets to carry out. Afterwards, we can pack the last one, and then when we attach a big bag label, we scan a big bag. after a label
We said that the products that are your Xiaobao products can directly access the Internet time, which can allow us to improve a very high Internet access item. At present, we have made transaction payments and created logistics orders to collect vehicles and arrive directly. Manzhoucang, if we are lazy now, we can directly carry out the three groups on the semi-axis. The time effect of Internet access will make the traffic rights more rights. Let us naturally if the active push service Internet intelligent products are all related to the Internet. 30 church videos that can be directly provided by gentle and gentle products after positive reflection. I hope everyone must use the main joke before joining the full life and class
Let’s talk about it next. We use some boys and bomb plan products, without such consequences before, so that we will and later will get a great praise, for us, an improvement in the correct flow monitoring flow, running conversion Speaking of, I very, very much hope that everyone will join Manshan as soon as possible. There are still some problems, and the purchase of Henan's products and non-very small quantities of products can be done as a consumer to buy boxed products and other three only needs in one
Commodities are all bitter and accumulative fire prevention regulations, products in Henan can also enjoy the physical experience, production and quantity, special products are issued together, including always being returned, the products must pass the product combination method that has not yet started and ordered , maybe we only need to use specific invoking goods and 15 parts B to cover beyond the economy and consumers, the choice is to be able to combine and ship with other
It is not possible to measure whether the package of the merchant will be tested or not. The border parameters of the package of the merchant will be unpacked and will help them when passing through. It is almost full of vitality and single logistics settlement and what is the logistics cost of spare ribs, It is still based on the original learning stage and the compensation is not adjusted, which is also equivalent to our
Sex in the world is not only about performance. The above is my introduction to the full body and the single plan. I hope everyone can quickly enter the file format and rush to join a lively nuclear bomb project. The above is my introduction, thank you
I'm glad to meet you again. What I'm bringing to you today is the essential tools for store operation. In the previous series of courses, we have talked about the product management center and the recommendation of production, then Today, we bring you the content sent by the officials in the last section, so before we start, he still briefly introduces himself. My name is Bai Shijie Battlefield
I will share with you a practical operation of handling disputes over search warranties. After explaining it to you, we talked about the impact of after-sales warranty on the entire store. Let’s start adding content. First, let’s look at part 1 to understand what it means. No, no, then focus on the key points. You must grasp the middle point when reading these words. If you keep the platform aware of the wrong goods, it will be an after-sale guarantee for buyers and sellers who have withdrawn to ensure the growth of services. Disputes can be borne by the platform, which is not
It covers most of the categories that cannot be used. At present, merchants who have not opened it will need to take a look at the meeting according to their corresponding categories. Then we enter the project introduction and requirements of the after-sales warranty negotiation in the content of the gold quantity call. First of all Let's take a look at this product, we can have the opportunity to negotiate with the seller to resolve disputes, better maintain customer affection, and have a strong dispute rate, so we have launched this after-sales warranty negotiation project. Qiang, in fact, after a large-scale research in a seller, the buyers and sellers filled out a lot of questionnaires, so why did it launch this project, that is not me to explain it to everyone, but what his profile means, It was our store before. If there is a dispute over the wrong goods, then if you join at the same
It will be dealt with directly for the merchant, but the dispute rate mentioned here will actually be calculated for the entire service of your entire store. Some merchants may say that I am actually far away, and I am also There is no opportunity to negotiate with the buyer, and once the platform is connected to the buyer, the entire dispute cannot be cancelled, etc. I want to negotiate with the buyer to solve this problem, then congratulations if you join this project? , there is such a thing, if you resolve this dispute with the seller through negotiation in the whole three-day responder, these buyers cancel it and divide it, then this part is divided, it will not be given to you In the entire dispute over the wrong goods, let's take a look at the specific content mentioned below. When the consensus is reached, the order will be divided into orders. He does not record the dispute over the wrong
Based on the buyer's portrait and background, we can negotiate with the buyer through a professional professionalism of the merchant to better solve the problem and reduce the dispute rate. However, we need to pay attention to one point, why did everyone join in the acquisition of treasure? Just because the goods are not right, or because there is a dispute with a bad problem, there is an opportunity that the platform can help you pay for it, and the platform can be responsible for helping you refund some money without your own investment, but the platform. , In the negotiation project at this time, the agreement reached with the buyer involves a refund, so the platform will not undertake it. If we do not negotiate for one to three days, it will be automatically generated. Talent, that is, it has returned to the previous model, that is, the platform will intervene in processing, and it is quite a fact that everyone is given one thing within 3,000 miles, then the platform will bring expedited processing and bear the corresponding refund. At this time, go home Unresponsive
What you need to pay attention to here is that if a store has two negotiated orders in a month and the response times out, what is this little Feng Chao, that is, the buyer initiates a dispute, and you do not respond within three days, that is It directly led to the intervention of the entire platform. There was no rejection within three days, and there was no unified pit. Why can't we look at this part of the after-sales warranty dispute order processing. An example of operating my own store and tell everyone about this war of resistance, how we can parallelize , First of all, let's talk about it first, that is, the whole process of after-sales guarantee processing is still 70 minutes. One is that you have not joined the flatter food meeting for middle school students, that is, if it conforms to the Alipay type, it will be processed directly. If you After joining, it will give you a 3000 vial period five. As mentioned earlier, then we need to pay attention at this time. Let's take a closer
Figure 1 will be in process 13 Ping An intervention process is so I know very well that I am doing this courseware. Before the PPT, my dispute was in process. The dispute was handled 12 months ago, so I asked if it was 13. , that is to say, a new dispute is added, but there is no dispute here. Before I clicked on this dispute, I was still thinking about whether it was where I sent it. After I standardized it, it was caused by this logistics. Disputes, Ping An has directly intervened and dealt with it, not from what, the damage problem to shake the whole week and three days is undoubtedly this in the society, we need to contact the seller in time, and give us a solution , everyone in this place must be strict, don't just think that it is a dispute in my heart, but I don't need to care if one person doesn't show it, they just mentioned before, if there is no response to two orders within a month The department will cancel the qualification of a student in your entire society, everyone must pay attention, I am
Here, everyone’s popular science is about when our disputes are dealt with, those two types of situations can be logistics without tears, then if we choose AliExpress online, for example, the 205 right logo will directly intervene to help When we deal with disputes, the platform will also help us to deal with it according to the type. If it is added, it is emphasized that we need to find out by ourselves. If we must be aware of the disputes in the daily exercise process, how many disputes are there today? , In the next work, I need to pay attention to whether my dispute has been added. If it is added, but it is not displayed to be processed, you must also click to avoid it, that is, when I open it. I was qualified as an insurer and qualified in life insurance, but after the order that appeared in this situation, I didn't go to sketch and I ended up falling
In fact, it is about our bad after-sales service. If we do not join the negotiation, then the platform will also help us to deal with it according to the type. If we join, we will find out again. If we are in the process of daily operation I must be aware of how many disputes there are today. In the next work, I will fix it to see if there are new disputes in my case. If there are new ones, but they are not displayed to be dealt with, please contact us. Go in and take a look to avoid it, that is to say, I put my shoes on when I opened it, but after the order in this situation, I didn't go to sketch, and the platform finally took back this permission, so It is a bit unsuccessful, and whether it is not conducive to the entire dispute resolution of our store, at this time, we need to pay attention to one of the two reasons for the dispute to raise the price, and the second is
It must be 13 days for the response time of vowels, so it can be judged that he is after-sales Baoding, and contact him actively at this
You can emphasize again that the doctor needs to pay attention to one of the two reasons for the dispute and price increase at this time. The second one is the response time and the cause of the problem. The response time is three days in total, so we can judge Come out, he is saying that this mobile phone student who is bound later strives to reach an agreement in the next period of three days. If no agreement is reached, there will be sales consequences. If the agreement is followed, there will be no dispute rate. Yes, but he needs the buyer to get the refund. If a plan is not reached within three days, only the platform will handle it. The refund seems to be funded by the platform, but at this time, the dispute law will be recorded, and everyone needs to
For example, in the last chapter of today, the impact of purchase insurance on the store, this content is divided into four stages. The first is the dispute brought by the seller of the wrong goods. If the dispute order is an after-sales guarantee order, and the seller joins With this insurance negotiation function, I know that there is a response period of three days. If a mature plan is reached within three days, your dispute law will not be recorded. If it is not reached, it will enter your entire dispute. That is, there are two scores related to this in the seller's service atmosphere, one is the square of Chapter 22, and the other is how to score the green dispute over the goods and the goods
If your score is relatively high, your score will naturally drop, which will affect your entire seller service score. After that, what kind of impact will you be affected? It can be said that the exposure of fresh items may be affected, it is you In the case of the entire seller's service score, the exposure of your entire store is also in an abnormal working state. If the seller's service score is too low, it will also be affected and even threaten the security of your entire account. Focus on the project of the primary school student project. It should be noted that the after-sales warranty in the process of dealing with disputes will not be displayed on this big processing page. You need to go to it
Look for it and respond within three working days, otherwise it will be eligible for negotiation after the sale. We are here to give you an example again. We just used the actual order to take profit, and now the English is to explain it. Let's take an example. Today's new order is three orders, but it adds a danger to the processing. The two autumn equinoxes being processed are caused by logistics reasons, but you chose Ali, and I define the standard delivery. , then after Manxia files a dispute, the platform can directly intervene in the processing. Although it needs to respond, it is not displayed in the pending dispute
The Chinese style avoids bringing greater losses to the store. We will talk about this content today, and you are all over. In the whole content that is not enough, we will briefly introduce you what it means to pay Bao will introduce some examples in detail to you, explaining the function of this after-sale warranty negotiation. I hope that businessmen and friends will be able to use it more easily. Thank you very much for
The industry market experience that came out in 1997 and the brand experience of eBay and Amazon for four years, then at this time, the course has reached a period of autumn and winter process that it is divided into four contents, the second one cannot stand the three platforms of Fenghuashu, the after-sales service products Four methods of powerful disputes. First, let's see a dispute handling and handling skills. Then let's see the role of a customer service job
The position that cannot be overcome is true, but we will sub-authorize kimono and after-sales customer service, as well as maintain old customers and a logistics tracking. In fact, life has overcome him, and it includes the only cooperation form that overcomes customers. The simple thing is that he needs to be timely. Reply to the buyer's information, responsible for product introduction and sales, then the second is responsible for receiving customers and customers' orders for payment, and then he is actually responsible for their after-sales customer service, which may be completed by the Achilles tendon, he has to do There will be more things to do, and we have to deal with every after-sales problem, because there are messages in the store and those of us who have after-sales fuel tanks in towns are because there are some orders, we have no way to send videos on this
Then, if there is a logistics dispute, we will write it in the rainy day and deal with it like that, then the red book will be divided. In fact, he will have a special task of dealing with a record of social security. Going to the platform or being judged by others is just like those things, why animals can be exempted is
If it is this type, it will be subject to partial flour and batter problems, but also practice
It's rather
There are several ways to prevent the risk of sanitation and disputes. During a negotiation stage, Shanshan merchants did not refund the disputes caused by overtime and unresponsiveness, because I often encounter such a situation. In fact, we should know the buyer's specific statement. After subscribing, you must accept or reject such a dispute raised by the buyer within five days. If you do not think that you have not rejected or accepted it, it will automatically refund the amount that cannot be raised. Yes, sometimes I may say you, you communicate with the customer and go up and drive, and I will be the fastest, but in fact, it may be an order, for example, he bought two cars or just one thing, and I didn't say one. Everything was a logistical problem, but he asked for a full refund, you didn't, and you want to score 60
You can go to reject his order and then give him a refund for 20 minutes. Because of the large number, many times when managing the order, it is completely an order for one car, and the notification email will split without paying attention to it. This is every one, and not every one is operated by most of them, so in fact, we must see the response time of the cloudy day by ourselves. The five of them are natural, not working people. You are Saturday and Sunday. If you don't go to work, you can't go out. That's right. You can do it in China, or go online on Saturdays and Sundays, and pay attention to the situation of our
So why do you have to pay special attention to refunded orders but not supported ones, that is, customers are required to do such a thing every day, and those who order Yongjian are only used as functional aids, so, our order list and dispute power It is the main business chain that we have to deal with every day. Every day we must ask you to deal with our disputes. The problem is that we must pay more attention, because the three cases of the order must develop the habit of checking every day, and then If we order a particularly expensive tool, we will process it in batches. Does it have some reminder function when the final call is made? In fact, when we can all check it, then we are involved in the Spring Festival, not the words of the national construction manufacturers. There will be some vector announcements, and the short family knows that there will be no family members, that is, what will be the treatment of 51 this
No, he still thinks of it naturally. The second one is about making up the price difference, downloading and killing is his action process when placing an order, and the platform's order is divided into independent three-dimensional data processing, why is it painful? At the time of processing, he was the sports logistics information that we filled in when the statement was shipped. Let’s pay attention to the inch urine hormone profile. If the buyer places an order for the amount of 15 US dollars, due to various reasons, he said Home, but after all, the unit may have to make up the price difference, or if he wants to reissue other products, there may be such problems, or what kind of thing he wants to add, and for various reasons, the buyer is guided to place the order. 5 dollars, then you must adjust the worry-free waybill number filled in, but the amount of fresh water is 10 G, and the order that has not been shipped is filled in the waybill number and then the actual operation will be
At this time, the real order of the buyer reflects the direct intervention of the dispute platform, so. Each family has five days to think about it, but has not received or disputed. Because of 68 and so, they will refund the purchase. Home, because I don't have it, so I won't give it to me in advance. Then, the amenorrhea is shipped. Then at this time, the logistics actually call Tongtong in reality, and he will refund the purchase, because we The reality is probably 60 days or something like this, then it is indeed not properly invested within this time, then the platform can pay, so he will take us to initiate this worry-free compensation complaint to you, so you Just pay attention to the current processing of the so-called received goods, which is mainly based on the goods in our place for 10 days. This information cannot be sent. Therefore, if you say that you have no design for delivery in this order, it will be sent. After all, the order Then, he also has the final order, so you can only apply for the compensation for the problem. Because of L1, there is no time to deliver the goods, so these are the times when you encounter these problems with the shipping of fresh products, you must Go to the subway to check, that is, you don't mess with the orders of the guests to go to the big clock, and then I will have a posture of 15 dollars every day because of
So, we must tell the customer what is wrong to buy something. You can just cancel the order and let him place another order. Don't do this. If you want to do this, your order You have to go to the delivery, don't let him file a logistics dispute, you will basically have no time loss. The three soil or welcome they follow the process is within 10 days of the announcement. The logistics order number needs to be changed in the system. In fact, it used to be only five days. Now it has been very large in 10 days. Therefore, we must fill in the information truthfully, and then we need to change the number within a limited time. Then buy I placed an order for the advanced unit on the 1st of the month, and negotiated the service notice. For various reasons, I went on the 8th after the statement was released. We found out that the logistics information was not updated and we realized that the package was collected, but No pregnant woman may read out the channel and send the wrong live product or through the product, there is a common channel, there is an important reason that there is no user, and then, finally we will re-ship on May 8th, and then on May 9th No. In this m, many tourists went to leave a message saying that we changed the waybill number, but we did not go to the tracking number of this logistics tracking page to replace the tracking
Thank you for mentioning that the package is the kind of points mentioned by the secret buyer, then the branch should judge according to the statement released, because you did not go to the page of this logistics replacement, you really did not go to the root number 10 in the system, according to this It is judged that we have not shipped the goods to the customers, so the current point is that we must update them within 10 days. If it is more than 10 days, it does not matter, you can re-order the goods for
In the end, basically, when the order is shipped, it will let us choose whether to return or the knowledge structure of consumption is leaked. If we have sent the first choice of consumption or partially decomposed into Chengdu, if we encounter the same failure at the end The problem is that if the goods submitted by the order unit are not received, they will be divided. Then at this time, the refund will be divided. The buyer's amount is equal to the amount paid for the order minus the actual freight paid for the order. If the goods are sold out, we will have a consultation, so we can For reference of dispute resolution therapists, read the latest node, we need to understand some undeliverable recommended service descriptions related to worry-free, because sometimes he does not have the function of
If you are yourself, and you are shipping now, you have been to a logistics provider, and you have confirmed that you are a tiger in China and have no skin, or are you in a foreign country in the country, will you be able to admire
They also do not have a series of explanations for these things, so we must understand the relevant final strategies, the amount of compensation, etc. The fifth translation is that the line is divided into reality and logistics, and the answer is from the We fill in the line of invalid complaints that are calculated from the announcement of the release. Generally, the calculation starts from the success of the pull. As there is a difference between the two, the buyer should place an order once it breaks out. March
The waybill chat one seafood is in the picture, this is after the release, and then there is no update record after April, then on May 16, 2020, the information that did not arrive at the big to try the picture will improve the dispute submission After the composition, when I talked to Fatty, because it exceeded the promised order, it was true and
After that, the logistics showed that it was updated on May 3, 2021, and it showed that it was brought to the store. Can you complain to the logistics supermarket at this time that it is generally not as good as the same period last year. We are still within 60 days, and we are still there, and he will not succeed. So we can Under the condition that the real air cushion is the same, the logistics exceeds the investment timeliness. It is indeed convenient to buy me. I love that the logistics will pay us according to the leaked rules, but if the operation time of the full hand is later than the time of the announcement, the logistics If there will be no compensation, we can use the stop loss, so in fact, we still need to shorten the time difference between the announcement of the fifth statement and reduce the specificity of the
Then the application process for online payment is to trade here. When the international tabloid order goes in, we will see a complaint page. You can click on this complaint. You can already view all my complaints on this page. For the cost of Power songs, store damage, etc. can all send system elements, but basically, it will take a little more for bad
Then the type selection of these systems. Who is the one who chooses the international small package order, then he enters the same page, but chooses the actual reason, and finally provides the corresponding correct screenshot, and then goes to wait for the result inside our body. Send me to say you are This is about refunds, so even if your success rate will be much higher, then something like this is the result of some applications, whether it is the QQ account that lost the TV power or all the combinations that exist give us this allocation, then something like this We complained because of the power of expenses, and then the decisive recommendation showed that it would not work, because he was already a little overhang in this
The delivery was arranged, and then it was returned, but it was not returned to the catalogue. The upper-level reason was that we might have to contact, so it was actually unsuccessful, and it gave us a bit of strength, because it exceeded 10 items and did not have the time in Chengdu. Arrived at the delivery office, so it caused us a loss, and we also refunded the payment result page without sincerity. It is successful, and he will proportionally pay 60% of the amount, but there is no
Let's see that the hairstyle with the middle part can't be drawn, it is the first rush delivery, that is, during the big promotion, we will have one of this restored, this is the content before we first pass away, all the In this studio of this gift, we can go there first, and then we mainly want to tell the guests what activities we are doing when we come out. There are many orders. Even if you don’t have many orders, we must tell the guests, You have a lot to tell your guests if they come or
What is the sales volume of each single product, and then we went to participate. At this time, you can take some pictures of the used car market, which is already very busy, or you can send a guest to see it and let him know about you It is indeed understood by ordinary people, so it is enough to say it like this. Because of weight and logistics restrictions, it may lead to points, because sometimes there may be a lot of buyers, and then do you want to subcontract, and then it may be because Although it is super, you have to score it at 10 degrees, and then you can only have a fever at most once, and then you have this problem, so after this includes, you have to leave a message to the guest and tell him about you, because there will actually be some guests. , he will not go to our order page to see our situation. We have already seen it, but we still have to leave a message to the guests to pray and tell them that our two conferences are here to tell you, these are the inquiries , and then you can also give him a query
Then I went to the local post office and asked the guests to go out by themselves. Then we are going to help the guests to check us. We need to provide a screenshot of our logistics. You did not remind him of this information header. We are going to be famous, just in this document Inside, don't indicate in this email the time of the university is the month and day, let the guests pay attention, because some may be very few query URLs, also provide them with it, and let them go The post office or when you ask, just ask this unit, and then check the questions that are accessible to the
You can provide this post office or you can help
Then we are going to help the guest to inquire about the screenshots of the content we need to provide here is whether you have provided him with this information report for a week. We are going to Fu Mingzhu in the email in this document. The famous sentence in Canada last year is What is the date of the month, let the guests know what the logistics number is because some may be the latest time, and your query URL can also be used. Just ask, and then, ask the URL and post office to ask where you can find your advantage, and give him the tracking number to help you get the
Then, if your product is damaged and you ask the customer for a photo, then the photo can directly confirm the type, just tell the customer. Why am I? First of all, you have to tell the customer, we must have confirmed it before helping me, Repeatedly confirm that our package is no problem, it may be lost in transit, because you can also continue to conquer, because you also know that the logistics transportation is very long at noon, and then the homepage of logistics transportation may be compared. How about the violence, so I just hope he understands, and then he will take a picture of me in the future, because we may face, for example, when we communicate with the third party to expand the offline shopping flow and ask them to compensate, We also need these days, and we need the photo evidence covered on these logistics numbers even
There is also a refund with the order to go to the guest
The photo evidence was submitted to those suppliers. There is also an explanation to the customer about the refund of the order. The time when the refund arrives is the basic word. When you ask the customer service of this platform, he also answers you like this. 320 working days can close you, he can basically hear it for three to five days, and he will almost always have
Maybe
The confirmation confirms that there is no problem with this package, it may be lost during transportation, because you can also continue to tell the customer later, because you also know that the logistics factor is very mainstream at the same time, and the transportation is also more violent. Yes, so, I just hope he understands, and then he also asks him to take a photo of me, because we may ask them to compensate when we communicate with third-party offline expansion of shopping and logistics. We also need to prove it. So, it is indeed necessary for the guests to help us go to the chloroplast to download the game. It is more necessary to submit this kind of photo evidence on the logistics order number to some suppliers, and this is a refund with the order. Explain to the customer what time it takes for the refund to arrive in the account. In other words, if it is a basic payment, when you ask the customer service of this platform, he will answer you in the same
Answers to this across
You can call him to let him know that the URL is sent to the guests and they must be contacted because I have no funds to deal with, and the platform area is responsible for the transactions, so let them communicate with the customer service fee this time
The time in this order allows the customer to submit the screenshot, which can be viewed by the buyer on their side, and the order refund can be explained to the customer, and the logistics can be divided after the sale and the meal, which is worry-free. It is you who have to explain it to the guests, not us because the platform has its own
Then, you are also able to make us sometimes have no way, we are just a selling family, so we can only wait for a video to tell him and let him know that it is difficult for you to solve it, but In fact, there is no way to go in and deal with this, but if you say and then the platform you want to tell him will take some time to process, because they may also have a lot of these orders to take out the salt and hope they
Finally, you have to appease him and say don't worry, because if other refunds are paid safely, then our own will not be shipped, so we will also make some of the most abnormal twigs for him, because the possible order is as small as 80 US dollars, the total order per year, if we can spend money to solve it, we will solve it, because in the future you will spend a lot of time and energy to solve this dispute, just the various products brought by this product The shop with the problem, take a bad review, you may want the 238 platform to be able to spend a lot of energy for 30 of them here, so if the order situation is small, then you can agree, just say you will not There is any loss, because we will also help you deal with
One of the service products on the Mt4 platform is Huibao. I have been talking about it just now. At this time, it is said that he is the platform launched to provide social services for merchants and furniture. It is aimed at the currently opened industry, and is a friend of most of the people. All of them have been opened, so it is involved in the judgment of the problems involved in the dispute here, if it does not belong to the scope of life-oriented processing, or we still need to negotiate with the seller, so we have to log in to us before. The price differentiation page, go to check every
No. 2. A reliable standard, then there is a differentiated assessment. If the store has reached this assessment level, but the final assessment result of a certain 370 does not meet the standard, then the third-level leader is a French writer. When designing, we will keep the Chinese translation, and we will bear the other right angles by ourselves, and the three angles will be determined, but it will not be affected, and we can continue to talk about
So every time he doesn't necessarily continue to enjoy some services, this is a reliable way to test the
The scheduling and assessment cycle is 30 days, and the store opening time. Or it is less than 60, and the order quantity is small, that is, the comparative weight is less than 30 minutes. Others who do not participate in the test will refer to it. , this 360 will be naughty if you want to deal with it yourself, then continue to enjoy this
You can assign blue to the seller who sells the backend performance service to check if our product is not copyrighted, please post it to show that this task is
There is the word 123 and the cracks in the shop that the sellers have inside have made him so
You need to undertake the task yourself, and it doesn’t matter whether you call the platform commission in our life, the second one. My assessment cycle is 30 days. If the assessment in July does not meet the standard in August, then the more social capital I will continue to bear. Yes, then you can find the military situation of each of our third-level content that is not distributed to you by cricket. For sellers whose household registration does not meet the standard, there will be a special email to notify them. Be sure to pay attention to us. The date of this
Whether the rules implemented after the general pass the three-month authority is still carefully assessed, it only involves whether the seller needs to be responsible for the dispute. This category of the corresponding refund design, the closure of the insider of other grids is It's different, so the source category may remain the same. If you say that the three categories of you have very few orders, and you have a dispute, you can't enjoy it, because he has this standard. So don't worry too much before, this is because his assessment criteria are humanized, and if it can be caused by the buyer, his assessment result will be unqualified, if it is when the photo is
So, as for the question of the air outlet and the question, these points are the assessment situation, everyone should pay attention to his assessment standards, and there is another method that our four triangular prisms divide the methodist's interest disputes, let's take a look The customer service work distribution mechanism is at the institutional level. It is convenient for us to do something wrong. We can use the first feedback mechanism like this, adjust the inspection of this market, and prohibit the four 260,000 system of the main promotion of the three stores. We can go from these four aspects, then in terms of the system, for example, we can say that we can't send it out, it's too slow, can we go faster, this is the problem that the hamster can't department, and the customer said that your food has been passed on there. Now, this may be a problem that operations cannot share with this design department, so we can hold a meeting between this department once a
How to practice a summary of opinions, and notify the relevant departments, requiring these departments within a limited
The customer said that I want this order to be delivered in packages, and then sometimes I want to illustrate the graphic configuration icon plug. It almost capsized and actually, this may be a problem that the operation cannot share with the design department. The meeting between this department is only held once a month, and the other is that the customer summarizes an opinion, and informs the relevant department, requiring these departments to give a solution within a limited
The customer wants this order to be delivered in packages, and then, sometimes I want the plug and plug area for me. There is a person who says that we have promised the customer, but in fact, there are too many things, and if we forget, it will flow out. Tears are because you may have to do a lot of things in a day, and you forgot to have a lot of comments, so you have to spend a lot of time to deal with this, in fact, we can do this very simple Some remarks, or some signs are straight, then every day when I get off work, I will marry my teammates and go to Dongzhong, and then I will take the initiative to communicate with the guests, so as to avoid the follow-up passive communication causing the guests to be full of various Can remove the error to solve that
Sometimes you can make a new one, and then go to reply to the customer, and then make a quilt here, etc., and then go to the system of the main push, what is the difference if you say that it will come? , I bought two and I want to buy a negative ion or something, just ask which product has this function, we can address this problem here, this is the mention of some of our main models, and then the story, The corresponding incentive system to overcome is actually just empty, he can target these cross-regional landscapes, the greening tree species in fresh and training are so-and-so and him, and then all the functions of this product are listed, and then it will be sold this month. How many products are recommended, and so many people's commissions, etc., these can be done, and then another department can also set the classification of this product, the China of the customer service department, and these classifiers learn these
Talk and say that you can see him sending an emoji after a sentence to make the customer feel enthusiastic. The second customer service responds very quickly, making the customer feel that he is respected, and adding a sentence behind makes the customer feel cordial , so he actually aimed at the repeated problems, and then asked the customer to fill in
The content of the words is formed into a
You can use customer service to master this for a long time. It can make customers feel enthusiastic. The second customer service you see is that his response speed is very fast, which makes the customer feel that he is respected, and add a sentence after it to make the customer feel clear. , so, in fact, it is aimed at many such problems in Chongqing, and then let customers fill in some of
The content he said has formed the best results, all very good, they can use his family one after another, so that every customer can master this range. Compensation or transfer center The second parameter is to judge the other party's language environment. Three to give the other party multiple-choice questions instead of questions. The fifth one is always beyond the customer's expectations. Avoid continuous automatic treatment as much as possible. Or transfer the center customers, the merchants have some rich discounts and do not sell them. The solution for them is the first entrepreneurial center. First of all, it can be said that we can be a customer service agent. It is really very nutritious, because I don't decide what to do in Manhattan. Friends, there is a lot of research and development, and there are things that you can't do if you are blind, but we can provide you with a three-year quality warranty, and then the consultation service is impossible to leave, and then you say you can give them Last three years
Also
There is no way to give it to you, but I can give you an item, which is to say that all your curling irons are in the package. You can only hear it. You can do a real careful combing. It has been set with the release all the time, so the gentleman may have got this problem, and then he does have other needs. He can make judgments and correct methods on the use of this product that he does not
There is a problem with the anatomical abdomen product, so let's talk back, our product has been certified, and then you can issue some certificates, because we have certification, we will also have the instructions and precautions for this product, as long as you follow us These work make hotel problems, but if you don't follow our shortcomings, only some situations will happen, so in fact, you must let the guests know, you must follow our precautions and water, and explain the operation. And we just give each other a
And it will cause us to have no way to answer what kind of products you prefer, and we will say that they are also guest
A seller who is very proficient in this kind of products, but most of his buyers are not very proficient, he is just waiting for you to tell him what and what, so he actually we can ask him. Do you like wool rolls Or Poland, in the end you are a sales seller who is a blast, do you like wool rolls or
The recommended lengths may be different. If you don’t agree with what can be recommended, then you still need it if you like ceramics, because for these two things, he may have the corresponding sales cost
I use your products every day, and you want to recommend to me a good quality, long-term use, and an ordinary answer, that is, when our product is doing
At the discounted price of the event, there are certain disadvantages for us. In fact, we recommend that you get up after two or two hours with double H. Therefore, we recommend a few of this product. The table is human nature. To be a little bit more like a friend, the communication between them always gives him something beyond his luck, then it will indeed give you a sense of trust, knowledge and you will be happier when you buy me something for you, that communication The future will be such an attitude, that is, to avoid the automatic of 2014 as much as
That is to say, on the one hand, it is more efficient to go to the home to see the cost of time. However, it will also lead to the reduction of our communication journey. Therefore, as time permits, especially in the case of return sales, we must To reduce the automatic reply, sometimes we will use it all the time, maybe you are waiting for a lot of guests at the same
Then I kept de-chemical data recovery and engraved the guest. In fact, for you, 25, did he just chat with me, and then, or did you directly go over there, what I told me was that the guest could feel it. These are in the face of bold situations, and some practice, whether we want the method or eat face-to-face with the guests is a serious suitor to communicate
Therefore, we must use the automatic reply machine series in moderation to avoid the guests being bored by it. In fact, we can use this WhatsApp more, instead of getting some problems and solving them in time, we can also know whether the guests have one, it is better to have it or not. I received the information about this problem, but I must go over the wall, but the above is the driving force for the course. Thank you for
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