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Notice on AliExpress's rectification of false delivery and other behaviors
[Important] Notice on AliExpress's rectification of false delivery and other behaviors
On the 13th, AliExpress issued a rectification notice on AliExpress's response to false delivery and other behaviors, as follows:
The platform has always been committed to supporting and ensuring the normal and compliant operation of merchants to provide consumers with a high-quality shopping experience. However, we have also recently found that some merchants have serious disruptive market order, including false delivery, non-sale transactions and substandard Internet access rates. These behaviors seriously violate the rules of the platform, and at the same time. It seriously harms the rights and experience of consumers. I would like to remind all merchants to operate legally and abide by the platform rules. In the near future, the platform will strictly screen and punish the above behaviors, including but not limited to:If the merchant has false delivery behavior, the platform has the right to take the following restrictive measures, including but not limited to:
2. Do not sell the transaction:If the merchant does not sell the transaction, the platform has the right to take the following restrictive measures, including but not limited to:
3. The Internet access rate is not up to standard:If the merchant's order fails to complete the logistics information online within 7 days after the buyer's payment, the Internet access rate is not up to standard. The platform has the right to take the following restrictive measures, including but not limited to the following restrictions according to the seriousness of the Internet access rate:
1) Calculation time logic of order online: logistics online time - buyer's successful payment (successful risk control review) time, that is, the time difference between the successful order payment and the first information of successful logistics collection;2) The 7-day Internet access rate is the current assessment index of the platform, but in order to ensure the consumer experience, the platform is about to assess the 5-day Internet access rate of merchants. For specific assessment standards and punishment rules, please pay attention to the platform announcement information and notice in time. Therefore, merchants are requested to optimize the delivery structure in time to improve the delivery timeliness;The platform has the right to take other restrictive measures in accordance with the AliExpress Platform Rules and sellers' violations, including but not limited to: 1) restricting the release of goods; 2) restricting the rights and interests of early lending; 3) restricting participation in platform marketing activities; 4) temporarily freezing accounts and account balances; 5) closing accounts. For users who close their accounts, AliExpress reserves the right to take measures to prevent the user from registering on AliExpress again.Please do a good job in self-examination and self-inspection to avoid affecting the normal operation and flow of the store, and avoid deducting points, freezing or other penalties due to the commodity problems of the store.Frequently Asked Questions FAQ1. What is fake delivery?Answer: For details, please refer to the AliExpress "False Delivery" Rules:https://sell.aliexpress.com/en/__pc/trade02.htm? spm=5261.8113681.0.0.325970faLN6NOR2. How to avoid false delivery?Answer: For details, please refer to the Global AliExpress "False Delivery" Merchant Learning Zone:https://sell.aliexpress.com/en/__pc/aOlQWIJ8SH.htm3. What is the impact of false delivery on the store?Answer: False delivery is not allowed by the platform, which will seriously affect the consumer experience. Once the platform finds that there is false delivery behavior in the store, it will not only lead to deduction of points from the store, but also affect the store's early lending rights and interests, commodity search traffic, platform marketing activity registration, etc. In serious cases, it will even account accounts. Freeze, close and other penalties, so please be sure to operate in compliance to avoid false delivery;4. What is the 7-day Internet rate?Answer: For details, please refer to the Announcement of the Effective Implementation of AliExpress Order Internet Rate Rules:https://sell.aliexpress.com/en/__pc/1l0ZISv6Tc.htm? spm=5261.8113681.0.0.325970fat1J7nfWarm reminder: The calculation time of the order online is the logistics online time - the buyer's successful payment (successful risk control review) time, that is, the time difference between the successful payment of the order and the successful collection of logistics;5. How to improve the 7-day Internet access rate?1) Deliver the order you received as soon as possible. Provide logistics tracking information for orders to improve customer satisfaction.2) Use a logistics carrier that can provide a valid order number and can deliver quickly. It is recommended that you use the online delivery of the platform.3) Give priority to the use of the rookie "group package creation" scheme that can realize the front of logistics collection information:"Group package creation" refers to the way to create logistics orders through group large packages to realize the pre-positioning of multiple logistics order collection information in large packages. Guidelines for group package creation can be found in:https://files.alicdn.com/tpsservice/8cd507f4a172804532aa757de816c912.pdf6. What is a deal or not to sell?Answer: For details, please refer to the "No Sale" Rules of AliExpress:https://sell.aliexpress.com/en/__pc/r5bC89dG81.htm? spm=5261.8113681.0.0.325970faLN6NOR7. How to avoid selling transactions?1) Set the activity discount correctly to avoid losing money due to price errors, and the order is closed for a timeout, resulting in non-sale.2) Ensure sufficient inventory to avoid shortages leading to non-sale. Especially before store activities and promotions, it is very important to have sufficient stockpiles;
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