Optimization of overdue calculation standards for credit guarantee orders shipped by Alibaba Express
(December 11)
As more and more sellers use Alibaba Logistics to deliver goods, in order to reflect the seller's fulfillment ability in the platform's fast trading market, especially the Ready to ship scenario, the seller's timely delivery rate is improved, so as to improve the buyer's experience. For orders sent by merchants to Alibaba warehouses by themselves using domestic express, the overdue calculation standard has been optimized and upgraded. So far, the overdue judgment standard for credit insurance orders using Alibaba logistics is comprehensively unified, and the package collection time is not later than the delivery date of credit insurance. The overall rules are as follows:
- Warehouse-to-door orders:
- Order number starting with ALS: Send it to each warehouse by yourself by domestic express, and compare the delivery date agreed with the letter guarantee to determine whether it is overdue. In order to enjoy the benefits of these rules, please be sure to fill in the express waybill number of the actual delivery to read the real collection trajectory. If you can't read the collection trajectory at will, please check whether the package'entry time' is overdue compared with the agreed delivery date (this rule will be updated and effective on December 11).
- Orders starting with 200: Comparing the 'warehousing time' with the agreed shipping date of the credit insurance to determine whether it is overdue (this rule will be updated and effective on December 11).
- Check 'Deppon/SF On-site Collection Service' and compare 'Dppon/SF On-site Collection Time' with the agreed delivery date of Credit Insurance to determine whether it is overdue (effective).
- Check 'Free door-to-door collection in the warehouse', and compare the 'entry time' with the agreed delivery date of the credit insurance to determine whether it is overdue.
- Door-to-door order: Pick up the 'door collection time' and compare it with the delivery date agreed by the letter guarantee to determine whether it is overdue (effective).
For example: The agreed delivery date of the credit insurance order is November 1. Xiao Wang chose the Alibaba warehouse door-to-door service (Alibaba logistics order number starts with ALS) to send goods to the warehouse by himself by domestic express. The collection time of the package read by the platform is October 30, and the warehouse entered on November 2. Warehouse action, Xiao Wang paid the freight on the evening of November 2, and the warehouse took the warehouse out of the warehouse on November 2. According to the new standard after optimization and upgrade, the domestic express waybill will be issued on October 30 and the collection time can be read. This letter policy is not overdue.
Caution:
1. Credit insurance orders use Alibaba Express. The premise of whether to ship on time according to the collection time or warehousing time is that the credit insurance order can finally be successfully released from the warehouse. If the warehouse fails for various reasons, if the credit insurance order exceeds the agreed shipping time, it will be judged to be overdue.
2. The customer uses domestic express delivery to send it to Alibaba warehouses, and reads the trajectory according to the domestic express waybill number filled in by the express waybill. It is invalid to fill in the domestic express waybill number or the service provider selects "Other" when placing the express waybill. In the future, customers will not be accepted, and the correct domestic express waybill number will be provided to make overdue exemption appeals.
3. Credit insurance orders use Alibaba Express, and the collection time or warehousing time are used to determine whether the order will be shipped on time. The change of the shipping status on the overall credit insurance order details page and the display standard of the actual delivery date remain unchanged, and the outgoing time shall still prevail.
4. Please note that the delivery date of the letter insurance policy is in the United States time, and the collection, warehousing, outgoing and other time of Alibaba Logistics is in China time. Please make delivery arrangements in advance to avoid overdue due to jet lag conversion.
5. Warehouse-to-door orders with order number starting with "200" are still determined whether they are overdue by comparing the "entry time" with the agreed shipping date of the credit insurance. The main service providers included are FEDEX, UPS, HK DHL, ARAMEX, Xiuyi DHL, Jiacheng, FEDEX IP Hong Kong, UPS Saver Hong Kong, etc.
FAQ:
1. Alibaba express warehouse door-to-door service, but I use domestic express to send it to Alibaba warehouses. When will it be overdue compared with the agreed delivery date?
For orders with the order number beginning with ALS, the package collection time is compared with the agreed delivery date. If the collection time is later than the agreed delivery date of the credit insurance, it will be determined to be overdue. The collection time of the package is subject to whether the platform can read the real collection trajectory. If you can't read the collection trajectory of the domestic express delivery you filled in, take the 'warehousing time' and compare it with the agreed delivery date to determine whether it is overdue. Please fill in the express waybill number of the actual shipment, and do not fill it out at will.
Orders with order number starting with 200 are still compared with the "warehousing time" with the agreed delivery date of Xinbao. If the incoming time is later than the delivery time of Xinbao, it will be determined to be overdue.
2. How to check the collection time of parcels by yourself by domestic express delivery to Alibaba warehouses?
It is recommended to enter your express waybill number on the domestic logistics trajectory inquiry platform (Express 100 or 17track).
Note: When placing an order for logistics orders, you need to fill in the correct name of the domestic express company and express waybill number, so that the platform can capture the collection time through express 100 or 17track.
2 If the collection time cannot be inquired on the express delivery 100 or 17track, the "warehousing time" shall be used as the time node to determine whether to ship in time.
3. Alibaba express warehouse door-to-door service, but chose Deppon to collect it. When will it be overdue compared with the agreed delivery date?
Alibaba express warehouse door-to-door service, but choose Deppon first-way paid collection, comparing the collection time with the agreed delivery date. If the collection time is later than the agreed delivery date of Xinbao, it will be determined to be overdue.
4. If the goods are divided into wholesale goods, which batch will be taken compared with the delivery date agreed by the letter policy?
For orders with the order number beginning with ALS, the collection time of the last batch (if the collection time cannot be collected, the warehousing time) is compared with the agreed delivery date of the letter policy. If the collection time of the last batch (if the collection time is not available, the warehousing time) exceeds the agreed delivery date, the order is determined to be overdue.
For orders with order number starting with 200, compare the last batch of "warehousing time" with the agreed delivery date of Xinbao. If the warehousing time is later than the delivery time of Xinbao, the order will be determined to be overdue.
5. If wholesale goods are divided into goods, some use Alibaba, and some use offline logistics, how will the platform determine whether it is overdue?
Any of the new overdue standards for offline logistics and Alibaba Express is overdue.
6. If the goods are divided into wholesale, they all use Alibaba Express, some use door-to-door, and some use warehouse-to-door, how will the platform determine whether it is overdue?
For orders with the order number beginning with ALS, the 'collection time' is compared with the agreed delivery date of the order. If the collection node cannot be obtained, the warehousing time' is compared with the agreed delivery date of the order.
Orders with order numbers starting with 200 are compared with the 'warehousing time' with the agreed shipping date of the order.
Any of the above is overdue.
7. Where can I see if my package is in the warehouse? Where can I see when my package is in warehoused?
My Alibaba - Logistics Service - Air Express Order - The express order was found - Order status shows "Incoming". Pending warehousing is not the same as being incoming.
8. Under this standard, does the actual shipping date of the letter policy show the date of the package's warehousing date or the date of the package's departure?
Changes in the "Shipped" status of the credit insurance policy and the actual shipping date are still the date of pick-up and outgoing of the package. Users can view it on the details page of the credit insurance order.
9. I have delivered it to the warehouse on the agreed delivery date. Now that the delivery time has arrived, the warehouse has not yet left the warehouse. What should I do if the buyer complains about the late delivery?
It is recommended that you actively communicate with the buyer first, strive for the buyer's understanding, and negotiate and resolve disputes. If the buyer insists on applying for a refund, if the dispute requires the intervention of the platform for mediation, the platform will be handled in accordance with the relevant provisions of the Alibaba International Station Transaction Dispute Adjustment Rules. Judgment on the delivery date: Use Alibaba Logistics to complete convenient delivery, and the system will take Alibaba Logistics's warehousing date as the actual delivery date.
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