The buyer asked for a "trap" to change the delivery address, and AliExpress made a move this time.

AliExpress 

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2016-12-30 10:47

Hugo.com learned from the official of AliExpress that the platform will take specific seller protection measures for the buyer's malicious fraud and contact the seller to modify the delivery address after placing an order, resulting in triggering the risk of bank refusal of payment.

Image source/123rf.com.cn

On December 30, Hugo learned from AliExpress that for the buyer's malicious fraud and contact the seller to modify the delivery address after placing an order, resulting in triggering the bank's risk of refusal to pay, the platform will take specific seller protection measures to further standardize the platform.

As early as last year, AliExpress officially announced such news, reminding sellers that this behavior is not only easy to cause financial losses, but also has a negative impact on the seller's credit history on the platform. It was pointed out that the following situations should be given sufficient attention:

1) Modify the address through order message, Wangwang, non-Alibaba communication tools (QQ);

2) Request to change the address to a foreign country (the following is sent to country A at a time, and then offline to request to send it to country B, especially to Algeria, Tunisia, Morocco, Russia and other high-risk countries and regions).

The specific measures taken by the AliExpress platform for this kind of behavior are: contact the buyer to cancel the order and fill in the correct mailing address and place a new order. If you can't contact the buyer or the buyer insists on canceling the order and modifying the address to deliver the goods as required, you can place an order through the "Address Risk Inquiry" tool from January 3, 2017. Orders with pending shipment from January 1, 2017 are reported on the platform to verify the risk of the buyer's address.

Detailed process diagrams are as follows:

Hugo reminds sellers that orders placed before the release of the "Address Risk Inquiry" function can consult the platform through the security@aliexpress.com mailbox, and the platform will reply within 48 hours. In addition, if the goods have been delivered according to the buyer's needs due to tight lead time/negligence, etc., it is recommended that the seller retain the delivery certificate and cooperate with the platform to investigate if necessary.