Store management / Business Data / Seller service points Merchant Business Ability Sub-upgrading Notice Dear sellers, After many consumer behaviors and surveys, it is found that the comprehensive ability of merchants and stores, especially in terms of product description and evaluation, communication efficiency, dispute handling efficiency and attitude, has a crucial impact on buyers' purchase decisions. Since the launch of merchant store operation ability level products in 2018, it has attracted a lot of attention from merchants. In order to better adapt to the business strategy direction of the platform, this time, the "store comprehensive operation ability" and "service score" have been merged, and the needs of overseas users in the new era have been upgraded to the caliber of merchant capacity data indicators. I. The upgrade points of this indicator are as follows: We have upgraded the core business ability that affects the consumer expe...

Store management / Business Data / Seller service points Merchant Business Ability Sub-upgrading Notice Dear sellers, After many consumer behaviors and surveys, it is found that the comprehensive ability of merchants and stores, especially in terms of product description and evaluation, communication efficiency, dispute handling efficiency and attitude, has a crucial impact on buyers' purchase decisions. Since the launch of merchant store operation ability level products in 2018, it has attracted a lot of attention from merchants. In order to better adapt to the business strategy direction of the platform, this time, the "store comprehensive operation ability" and "service score" have been merged, and the needs of overseas users in the new era have been upgraded to the caliber of merchant capacity data indicators. I. The upgrade points of this indicator are as follows: We have upgraded the core business ability that affects the consumer expe...

Logistics services / Seller Shipping Shipping strategies and considerations In order to help you operate delivery faster and more conveniently, and provide buyers with a high-quality receiving experience, we have prepared shipping-related operation processes and precautions for you. Please check and understand [Online delivery] Merchants can enjoy the corresponding protection policy by using AliExpress online delivery, so the platform also recommends that merchants deliver goods through online delivery operations. For detailed online delivery introduction and protection policies, click here to view 1. How to operate online delivery: We have recorded relevant online delivery videos and operation precautions. You can click on the video to start, and then turn on the sound to view and understand. If you want to see the graphic introduction of online delivery, click here to view 2. Common FAQs: 1) Can packages be sent in two or more packages? Answer: Yes, you only need to re-order multiple...

Logistics services / Seller Shipping How to do consolidated shipments? Consolidated Shipping Important Tips: 1) COD orders must be shipped with different LP logistics orders from the same buyer. They cannot be shipped together to avoid subsequent capital losses. 2) Affected by the EU tax reform from July 1, 2021, different main orders of EU taxed orders cannot be shipped together (view rules ); rules At the same time, we do not recommend you to do this for other orders for the following reasons: 1. For orders shipped online, in order to ensure the later compensation processing process, it is recommended that you do not carry out consolidated delivery. For example, the goods of your two transaction orders are packaged together and sent out in one package. In case the package is lost, the logistics provider can only claim compensation according to the amount of one of the transaction orders. Please know. 2. Worry-free logistics delivery orders, if your two packages are placed on two logi...

Store management / Business Data / Seller service points Merchant Business Ability Sub-upgrading Notice Dear sellers, After many consumer behaviors and surveys, it is found that the comprehensive ability of merchants and stores, especially in terms of product description and evaluation, communication efficiency, dispute handling efficiency and attitude, has a crucial impact on buyers' purchase decisions. Since the launch of merchant store operation ability level products in 2018, it has attracted a lot of attention from merchants. In order to better adapt to the business strategy direction of the platform, this time, the "store comprehensive operation ability" and "service score" have been merged, and the needs of overseas users in the new era have been upgraded to the caliber of merchant capacity data indicators. I. The upgrade points of this indicator are as follows: We have upgraded the core business ability that affects the consumer experience to 7 capabilit...

Transaction management / Order management Tax Information Summary ask answer How to pay tax on orders over 150 euros? What is the standard amount of tax in the end? For cross-border orders over 150 euros, merchants and consumers shall negotiate and pay tax, and the tax shall be calculated according to the amount of goods declared by the merchant. If the DDP mode is used, the merchant pays taxes to the logistics service provider in advance. If the DDU mode is used, the buyer will be notified to pay the tax after the goods arrive in the destination country. A consumer places multiple orders at the same time, and cannot deliver goods together, resulting in different orders receiving times. How to solve them? In order to ensure the smooth progress of the order, the tax payment information needs that the order and the logistics order number should correspond one by one, so the front desk of the delivery after the tax reform will restrict the combined delivery. It is recommended to guide con...